室外泳池；泳池傘、躺椅
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孟買里拉酒店的評價

5 out of 5
孟買里拉酒店
Sahar, Mumbai, Maharashtra

評價

9.2

卓越

10 分評分，優異；999 則評價中有 683 則" "
8 分評分，不錯；999 則評價中有 206 則" "
6 分評分，一般；999 則評價中有 63 則" "
4 分評分，欠佳；999 則評價中有 24 則" "
2 分評分，很差；999 則評價中有 23 則" "

9.4/10 

整潔度

9.2/10 

職員與服務

9.2/10 

設施服務

9.0/10 

住宿狀況

9.0/10 

環保程度

評價

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 11 月住了 3 晚
Sameer Sud, General Manager, The Leela Mumbai 於 2019年11月25日的回應
Dear Guest, Greetings from The Leela Mumbai! We are pleased to hear that you were happy with your visit. Thank You for your positive endorsement. We look forward to welcoming you again.

10/10 優異

Ophelia

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 9 月住了 5 晚
Sameer Sud, General Manager, The Leela Mumbai 於 2019年10月19日的回應
Dear Guest, Greetings from The Leela Mumbai! We are pleased to hear that you were happy with your visit. Thank You for your positive endorsement. We look forward to welcoming you again.

8/10 不錯

Richard

讚好：職員與服務、住宿狀況和客房舒適度
良好
靠近机场
於 2019 年 7 月住了 3 晚
Sameer Sud, General Manager, The Leela Mumbai 於 2019年7月20日的回應
Dear Guest, Greetings from The Leela Mumbai! We are glad to hear that you were satisfied with your visit. Should there be anything else that you would like to share with us to help us further improve upon our services, we would be delighted to hear from you. We look forward to welcoming you again.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
房間寬敞
房間寬敞，服務人員親切
於 2019 年 7 月住了 9 晚
Sameer Sud, General Manager, The Leela Mumbai 於 2019年7月13日的回應
Dear Guest, Greetings from The Leela Mumbai! We are pleased to hear that you enjoyed the overall experience of your visit. Thank You for your kind words. We look forward to welcoming you again.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
適合商務出差
靠近機場 商務出差的好選擇
於 2019 年 7 月住了 3 晚
Sameer Sud, General Manager, The Leela Mumbai 於 2019年7月11日的回應
Dear Guest, Greetings from The Leela Mumbai! We are happy to hear that you enjoyed your visit. We look forward to welcoming you again.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Breakfast is not good with this price.
Breakfast is not good with this price. Too less choices for customers. 早餐種類不多,跟同級的飯店比,需要再加強改善, 游泳池,健身房,還有免費的瑜珈課程等設施都很不錯,
於 2019 年 5 月住了 3 晚
Sameer Sud, General Manager, The Leela Mumbai 於 2019年6月8日的回應
Dear Guest, Greetings from The Leela Mumbai! We would like to thank you for taking out time to share the feedback of your stay with us. Our team at The Leela Mumbai continuously strives to improve upon our existing standards and guest feedback helps us immensely to measure our progress in our quest of providing luxury hospitality. We are disheartened to hear about your breakfast experience. We shall certainly look into the same in an attempt to further refine our services. We hope that you give us another chance to serve you again.

10/10 優異

JIANNWEN

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 12 月住了 1 晚
Sameer Sud, General Manager, The Leela Mumbai 於 2018年12月25日的回應
Dear Guest, Greetings from The Leela Mumbai! We are happy to hear that you enjoyed your visit. Thank You for your positive endorsement. We look forward to welcoming you again.

4/10 欠佳

WEN-CHING

讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
Be careful the Overbooking situation
Overbooking too much! I’ve booked and paid for one pool view room at least half month in advance. But when I checked in, they said there is no pool view room available! Can I accept the cheaper one with city view? It’s almost 4AM! What can I said? It’s the first time I got such bad experience! I travel a lot during the last three years. Never happened such situation in the other hotels. No matter in which country! Even in India.
於 2018 年 12 月住了 4 晚
Sameer Sud, General Manager, The Leela Mumbai 於 2018年12月18日的回應
Dear Guest, Greetings from The Leela Mumbai! We appreciate you taking out the time to share the experience of your visit. We are disheartened that we could not live up to your expectations and sincerely regret the inconvenience caused to you. Kindly be assured that your concerns have been taken up with utmost seriousness with the respective teams to ensure non-recurrence. I would like to apologize once again for the inconvenience caused to you during your stay with us. We hope that you give us another chance to serve you again.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 12 月住了 2 晚
Sameer Sud, General Manager, The Leela Mumbai 於 2018年12月13日的回應
Dear Guest, Greetings from The Leela Mumbai! We are glad to hear that you enjoyed your visit. Thank You for your positive endorsement. We look forward to welcoming you again.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 12 月住了 3 晚
Sameer Sud, General Manager, The Leela Mumbai 於 2018年12月10日的回應
Dear Guest, Greetings from The Leela Mumbai! Thank You for your positive endorsement. We are pleased to hear that you enjoyed your visit. We look forward to welcoming you again.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 11 月住了 6 晚
Sameer Sud, General Manager, The Leela Mumbai 於 2018年12月10日的回應
Dear Guest, Greetings from The Leela Mumbai! We are happy to hear that you enjoyed your visit. We look forward to welcoming you again.

4/10 欠佳

真實旅客

讚好：整潔度和客房舒適度
不滿：職員與服務和住宿狀況
The overbooking was a really bad experience. We booked the pool view room a month ago. But when we check in, hotel told us there was no room and forced us to accept the down grade city view room. The room key was quite often not workable. It really exhausted when we were not able to get into the room.
於 2018 年 12 月住了 4 晚
Sameer Sud, General Manager, The Leela Mumbai 於 2018年12月18日的回應
Dear Guest, Greetings from The Leela Mumbai! We would like to thank you for taking out time to share the feedback of your stay with us. We are disheartened that we could not live up to your expectations and sincerely regret the inconvenience caused to you. Kindly be assured that the same has been taken up with utmost seriousness with the respective teams for necessary action. I would like to apologize once again for the inconvenience caused to you during your stay with us. We hope that you give us another chance to serve you again.

10/10 優異

WEIDONG

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 11 月住了 3 晚
Sameer Sud, General Manager, The Leela Mumbai 於 2018年11月9日的回應
Dear Guest, Greetings from The Leela Mumbai! We are glad to hear that you enjoyed your visit. Thank You for your positive endorsement. We look forward to welcoming you again.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
服務用心
服務有耐心與用心,令人有賓至如歸之感覺
於 2018 年 5 月住了 7 晚

8/10 不錯

Michael

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Business trip and stay 4 nights
Good hotel. Comfortable and professional.

2/10 很差

Woon Yiu

不滿：職員與服務
It is very disappointed the service. The staff advised no paid but the booking shown it has been paid. It checked a hour. It wasted a lot of times.

4/10 欠佳

Tania

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
不滿：整潔度
Very good location for the airport. It is however style over substance. Our VIP amenity caused so much trouble - each time we wanted to use our discount we had to go to reception and they had to work it out manually. This was the last night of our holiday and it meant we spent half of it queuing at reception. However it was the room which was really poor. We did not notice until we went to bed but some one had obviously vomited all over the wall next to the bed and it had not been clean properly. There were splashes all over the wall. The toilet lid also had splashed all over it - disgusting! The phone didn’t work and so we couldn’t call reception. As we had got ready for bed we couldn’t face going back to reception so had to live with it!!! Avoid this hotel
於 2024 年 4 月住了 1 晚

10/10 優異

Gopinathan

讚好：整潔度、職員與服務和住宿狀況
Staff is very friendly and professional. The are around the property is very dirty The road in the hotel needs repairs
於 2024 年 4 月住了 3 晚
Sameer Sud, General Manager, The Leela Mumbai 於 2024年4月27日的回應
Dear Guest,Greetings from The Leela Mumbai!Thank You for taking out time to share your feedback. We are disheartened to hear that we could not completely live up to your expectations. We shall positively review our offerings in an attempt to further refine our services. We hope that you give us a chance to serve you again.

10/10 優異

Ranjana (Sylvester)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Near airport
於 2024 年 4 月住了 1 晚
Sameer Sud, General Manager, The Leela Mumbai 於 2024年4月22日的回應
Dear Guest,Greetings from The Leela Mumbai!We are happy to hear that you enjoyed your visit. We look forward to welcoming you again.

8/10 不錯

DHIRENDRAKUMAR

讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was very helpful
於 2024 年 4 月住了 2 晚
Sameer Sud, General Manager, The Leela Mumbai 於 2024年4月12日的回應
Dear Guest,Greetings from The Leela Mumbai!We are happy to hear that you enjoyed your visit.We look forward to welcoming you again.

8/10 不錯

Tristanjay

讚好：整潔度、職員與服務和住宿狀況
Staff was good but the room didn’t have an iron and I called to get one sent to my room and it never came..
於 2024 年 4 月住了 1 晚
Sameer Sud, General Manager, The Leela Mumbai 於 2024年4月22日的回應
Dear Guest,Greetings from The Leela Mumbai! We are pleased to hear that you were satisfied with the overall experience of your stay with us.We have made a note of your feedback and shall positively review the same in an attempt to further refine our services. We look forward to welcoming you again.

6/10 一般

joseph

於 2024 年 3 月住了 2 晚
Sameer Sud, General Manager, The Leela Mumbai 於 2024年4月11日的回應
Dear Mr. Joseph,Greetings from The Leela Mumbai!We are glad to hear that you enjoyed your visit. Thank You for your positive endorsement.We look forward to welcoming you again.

10/10 優異

dinesh

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location and very comfortable
於 2024 年 3 月住了 2 晚
Sameer Sud, General Manager, The Leela Mumbai 於 2024年4月11日的回應
Dear Mr. Dinesh,Greetings from The Leela Mumbai!We are pleased to hear that you enjoyed the overall experience of your visit. Thank You for your kind words. We look forward to welcoming you again.

10/10 優異

Mrs.Rasika

讚好：整潔度、職員與服務和住宿狀況
Very helpful staff and polite
於 2024 年 4 月住了 2 晚
Sameer Sud, General Manager, The Leela Mumbai 於 2024年4月11日的回應
Dear Ms. Rasika,Greetings from The Leela Mumbai!We are happy to hear that you enjoyed your visit.We look forward to welcoming you again.

10/10 優異

Rajnish

讚好：整潔度、職員與服務、設施服務和住宿狀況
Good location with great amenities
於 2024 年 4 月住了 2 晚
Sameer Sud, General Manager, The Leela Mumbai 於 2024年4月5日的回應
Dear Guest,Greetings from The Leela Mumbai!We are pleased to hear that you enjoyed the overall experience of your visit. Thank You for your kind words. We look forward to welcoming you again.

10/10 優異

Catriona

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
A lovely hotel with plenty of helpful staff, nice pool, great food, clean rooms.
於 2024 年 3 月住了 3 晚
Sameer Sud, General Manager, The Leela Mumbai 於 2024年4月3日的回應
Dear Guest,Greetings from The Leela Mumbai!We are glad to hear that you were happy with your visit.Thank You for your kind words. We look forward to welcoming you again.

8/10 不錯

Anil

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Hotel was in a cenmtral location with excellent staff. The only negative feedback i have was the noise from banging doors throughout the night and being able to hear people talking outside my door. Besides this, was a great stay.
於 2024 年 3 月住了 2 晚
Sameer Sud, General Manager, The Leela Mumbai 於 2024年4月11日的回應
Dear Mr. Anil,Greetings from The Leela Mumbai!We are glad to hear that you were satisfied with your visit. Should there be anything else that you would like to share with us to help us further improve upon our services, we would be delighted to hear from you.We look forward to welcoming you again.

10/10 優異

Manivannan

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Sameer Sud, General Manager, The Leela Mumbai 於 2024年4月1日的回應
Dear Guest,Greetings from The Leela Mumbai!Thank You for your positive endorsement. We are pleased to hear that you were happy with your visit. We look forward to welcoming you again.

10/10 優異

Peter

讚好：整潔度、職員與服務、設施服務和住宿狀況
A haven of peace and quiet in a bustling City ! Stand out feature are the 11 acres of gardens and a well designed pool. Rooms overlooking pool are strongly recommended - high floor as always. Pool area at this hotel is well designed - no noise or excessive child activity / noise .
於 2024 年 3 月住了 3 晚
Sameer Sud, General Manager, The Leela Mumbai 於 2024年3月30日的回應
Dear Mr. Peter,Greetings from The Leela Mumbai!We are pleased to hear that you enjoyed the overall experience of your visit. Thank You for your kind words. We look forward to welcoming you again.

10/10 優異

Nitin

讚好：整潔度、職員與服務、設施服務和住宿狀況
It was affordable, safe, It needs a bit more upgrade in terms of rooms since its a 5 starrer
於 2024 年 3 月住了 1 晚
Sameer Sud, General Manager, The Leela Mumbai 於 2024年3月27日的回應
Dear Guest,Greetings from The Leela Mumbai! We are pleased to hear that you were haopy with the overall experience of your stay with us.We have made a note of your feedback and shall positively review the same in an attempt to further refine our services. We look forward to welcoming you again.

10/10 優異

Viswanath

讚好：整潔度、職員與服務、設施服務和住宿狀況
Convenient location
於 2024 年 1 月住了 1 晚
Sameer Sud, General Manager, The Leela Mumbai 於 2024年3月26日的回應
Dear Guest,Greetings from The Leela Mumbai!We are glad to hear that you were happy with your stay with us.Thank You for your kind words. We look forward to welcoming you again.

10/10 優異

Preya

於 2024 年 3 月住了 1 晚
Sameer Sud, General Manager, The Leela Mumbai 於 2024年4月11日的回應
Dear Ms. Preya,Greetings from The Leela Mumbai!We are glad to hear that you enjoyed your visit. Thank You for your positive endorsement.We look forward to welcoming you again.

2/10 很差

Jitendra

伴侶同遊
不滿：整潔度
Not much
於 2024 年 3 月住了 5 晚
Sameer Sud, General Manager, The Leela Mumbai 於 2024年3月20日的回應
Dear Mr. Jitendra, Greetings from The Leela Mumbai!We are disheartened that we could not live up to your expectations. We would like to understand your grievances better in an attempt to further refine our services. We are hopeful that you would give us a chance to serve you again.

10/10 優異

Michael

讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely rooms Enjoyed the morning yoga by the pool
於 2024 年 3 月住了 1 晚
Sameer Sud, General Manager, The Leela Mumbai 於 2024年3月19日的回應
Dear Mr. Michael,Greetings from The Leela Mumbai!We are happy to hear that you enjoyed your visit. We look forward to welcoming you again.

10/10 優異

Shivani

於 2024 年 3 月住了 2 晚
Sameer Sud, General Manager, The Leela Mumbai 於 2024年3月27日的回應
Dear Ms. Shivani,Greetings from The Leela Mumbai!We are glad to hear that you enjoyed your visit. Thank You for your positive endorsement.We look forward to welcoming you again.

10/10 優異

Thomas (Wien)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice hotel nearby the airport. Perfect for a short layover. To visit the city rather recommend to book a hotel closer to the city center.
於 2024 年 3 月住了 1 晚
Sameer Sud, General Manager, The Leela Mumbai 於 2024年3月6日的回應
Dear Mr. Thomas,Greetings from The Leela Mumbai!We are pleased to hear that you enjoyed the overall experience of your visit. Thank You for your kind words. We look forward to welcoming you again.

10/10 優異

BHARAT

讚好：整潔度、職員與服務、設施服務和住宿狀況
Calm and serene oasis in the middle of Mumbai.
於 2024 年 2 月住了 1 晚
Sameer Sud, General Manager, The Leela Mumbai 於 2024年2月27日的回應
Dear Guest,Greetings from The Leela Mumbai!We are happy to hear that you enjoyed your visit.We look forward to welcoming you again.

8/10 不錯

Gurdeep

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff is pleasant rooms are a little dated and tired. Not a massive property.
於 2024 年 2 月住了 2 晚
Sameer Sud, General Manager, The Leela Mumbai 於 2024年2月27日的回應
Dear Guest,Greetings from The Leela Mumbai!We are pleased to hear that you were satisfied with your visit. If there is anything more that you would like to share with us which can help us improve our services, we would be delighted to hear from you.We look forward to welcoming you again.

10/10 優異

Ari

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff are great!
於 2024 年 2 月住了 2 晚
Sameer Sud, General Manager, The Leela Mumbai 於 2024年2月26日的回應
Dear Guest,Greetings from The Leela Mumbai!We are happy to hear that you enjoyed your visit.We look forward to welcoming you again.

8/10 不錯

Giridhar

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Had a pleasant stay.
於 2024 年 2 月住了 2 晚
Sameer Sud, General Manager, The Leela Mumbai 於 2024年2月24日的回應
Dear Guest,Greetings from The Leela Mumbai!We are pleased to hear that you were satisfied with your visit. We look forward to welcoming you again.

10/10 優異

Jonathan

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Food and service were excellent. Simon and Santosh at Citrus went out of their way to treat us well. The room was very nice and bed was very comfortable with nice linens.
於 2024 年 2 月住了 2 晚
Sameer Sud, General Manager, The Leela Mumbai 於 2024年2月23日的回應
Dear Mr. Jonathan,Greetings from The Leela Mumbai!We are pleased to hear that you enjoyed the overall experience of your stay with us. Thank You for your kind words. We look forward to welcoming you again.

10/10 優異

Shweta

於 2024 年 2 月住了 1 晚
Sameer Sud, General Manager, The Leela Mumbai 於 2024年3月21日的回應
Dear Ms. Shweta,Greetings from The Leela Mumbai!We are happy to hear that you enjoyed your visit. We look forward to welcoming you again.

10/10 優異

Vijaykumar

於 2024 年 2 月住了 2 晚
Sameer Sud, General Manager, The Leela Mumbai 於 2024年3月21日的回應
Dear Guest,Greetings from The Leela Mumbai!Thank You for your positive endorsement. We are pleased to hear that you were happy with your visit. We look forward to welcoming you again.

8/10 不錯

Shweta

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Property is excellent. Clean rooms, friendly staff and amazing hospitality. Truly worth the stay
於 2024 年 2 月住了 3 晚
Sameer Sud, General Manager, The Leela Mumbai 於 2024年2月22日的回應
Dear Ms. Shweta,Greetings from The Leela Mumbai!We are pleased to hear that you were satisfied with your visit. If there is anything more that you would like to share with us which can help us improve our services, we would be delighted to hear from you.We look forward to welcoming you again.

10/10 優異

Krupa

讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely hotel. Staff was amazing and the check in experience was very smooth.
於 2024 年 2 月住了 1 晚
Sameer Sud, General Manager, The Leela Mumbai 於 2024年2月20日的回應
Dear Ms. Krupa,Greetings from The Leela Mumbai!We are glad to hear that you were happy with your visit.Thank You for your kind words. We look forward to welcoming you again.

8/10 不錯

Mahesh

讚好：設施服務和住宿狀況
Too crowded during breakfast hours
於 2024 年 2 月住了 1 晚
Sameer Sud, General Manager, The Leela Mumbai 於 2024年2月23日的回應
Dear Mr. Mahesh,Greetings from The Leela Mumbai! We are pleased to hear that you were satisfied with the overall experience of your stay with us.We have made a note of your feedback and shall positively review the same in an attempt to further refine our services. We look forward to welcoming you again.

10/10 優異

BHARAT

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff are trained to same level as taj hotels. Excellent.
於 2024 年 2 月住了 1 晚
Sameer Sud, General Manager, The Leela Mumbai 於 2024年2月20日的回應
Dear Mr. Bharat,Greetings from The Leela Mumbai!We are pleased to hear that you enjoyed the overall experience of your visit. Thank You for your kind words. We look forward to welcoming you again.

10/10 優異

Ari

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Leela is always very welcoming. It is like coming home.
於 2024 年 2 月住了 2 晚
Sameer Sud, General Manager, The Leela Mumbai 於 2024年2月20日的回應
Dear Guest,Greetings from The Leela Mumbai!We are glad to hear that you were happy with your visit.Thank You for your kind words. We look forward to welcoming you again.

8/10 不錯

VIRENDRA (san ramon)

於 2024 年 2 月住了 1 晚
Sameer Sud, General Manager, The Leela Mumbai 於 2024年3月21日的回應
Dear Mr. Virendra,Greetings from The Leela Mumbai!We are glad to hear that you enjoyed your visit. Thank You for your positive endorsement.We look forward to welcoming you again.

10/10 優異

nigel

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent staff and hotel apart from breakfast. Overcrowded,tables too close to each other, basically sat at a table for 20 people. Not a pleasant breakfast for a couple!! After complaining this was resolved and a table for two was found.
於 2024 年 2 月住了 1 晚
Sameer Sud, General Manager, The Leela Mumbai 於 2024年2月26日的回應
Dear Mr. Nigel,Greetings from The Leela Mumbai!We are pleased to hear that you were happy with the overall experience of your stay with us.We have made a note of your feedback and shall positively review the same in an attempt to further refine our services.We look forward to welcoming you again.