“Petit hôtel charmant et très propre et moderne. Aucune mauvaise surprise tout était selon ce qui était promis sur le site web. L’appartement était au deuxième étage avec la même vue que la photo de la pub. Utilisé le coffre fort sans frais additionnels Parking intérieur et payant ( tel qu’annoncé). Bon accueil professionnel et très courtois. Belle expérience.”
“Ha sido una muy buena experiencia, ubicacion excelente, las instalaciones en muy buen estado, muy limpio, y la cama (sofa cama en mi caso) muy comoda.
Espacio muy funcional.”
“The breakfast was excellent. They told us about a fiesta in Mungia that we were able to attend. We needed to drive to dinner but both recommended restaurants were very good and only a short drive. ”
“La comunicación con la web y el alojamiento fue deficiente. La limpieza mejorable, tuvieron que venir a limpiar de nuevo y no quedo limpio. No hay internet en el alojamiento ni smart TV. El alojamiento huele a humedad y falta de ventilación. La cocina esta deficiente de utensilios. Las colchones son incomodos. Tuvimos que pedir que cambiasen las toallas porque tenían manchas de otros inquilinos. La zona es ruidosa, cada mañana a las 7 pasan los de mantenimiento del parque de enfrente incluso en……
"A disappointing experience - written by my husband who was the one who stays at this hotel
Spent a night in the Artist Gran hotel of Arts on my way back from the Camino de Santiago. I do not know if it was because of my backpack and casual pilgrim dressing but from the start, the service was a bit arrogant. I booked a room with queen size bed (indicating preference on high floor), but was given a DOUBLE bed for 3rd floor. As for the view, Smart Inner View means facing the window of your neighbor (welcome back to the dormitory in the Albergue!). An experience certainly not to be repeated. Get yourself an hotel with better service. You deserve better!"
"Bad service and accommodation for the price!
For a new hotel the room is extremely badly designed. No socket for the kettle, constant buzzing sound from the electric box and poor drainage in the shower leading to a bad smell. Cleaning is also bad. Used toothpick found in the sink area and left there for four days. Mugs left unwashed. Coffee/amenities in the room not topped up.
Breakfast is not worth the money and runs out of food at least an hour before breakfast is due to finish, staff very lazy and don’t attempt to top up the food or clear plates from tables (whilst eating food in front of guests). Same level of poor service was seen in the rooftop bar, with glasses all over near the pool. All staff need a significant amount of training to be at an acceptable standard. "