“Check in was disappointing. Was told numerous times checking was at 3pm , which I knew. Reception didnt offer to hold 1 suitcase whilst we had lunch & waited for check in. Reception told us there was no 'shuttle' from resort to park. Was requested to show reception where it mentions shuttle bus on website. I found this extremely rude & condescending. I found proof & showed reception. I didnt receive an apology. I was fortunate enough to be able check in before 3pm.”
“I like the fact that if you want a pack of chips or a chocolate, you don't have to pay 5 or 6 dollars, as I do at the Hilton. Great room, very clean and fresh.
I did not like that when I arrived, I tried to book a table for dinner; there was nothing available. I ended up sitting on a stool in the bar to eat dinner, which would never have happened at the Hilton. The staff were all very accommodating and helpful.”
“Generally we had a great time. Unfortunately the restaurant was under renovation but look forward to when it opens. There wasn't much advice about how to safely get to the Riesling trail and the bike lock didn't work. Staff should be more knowledgeable about this. Otherwise it was a nice stay.”
“The Reisen is a lovely place to stay in Hahndorf. Great for walking and exploring the town. Only negative is paying for a balcony room to be only looking at a tin roof. Not what the photos show”
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