「Really enjoyed our stay at The Louise. The staff there was very attentive and friendly during our 2-night stay there. They always had a smile and made it a truly comfortable experience. The restaurant Appellation had the most amazing and unobstructed view of the vineyards. We found it very relaxing to watch sunset every evening as we dined there. 」
「Check in was disappointing. Was told numerous times checking was at 3pm , which I knew. Reception didnt offer to hold 1 suitcase whilst we had lunch & waited for check in. Reception told us there was no 'shuttle' from resort to park. Was requested to show reception where it mentions shuttle bus on website. I found this extremely rude & condescending. I found proof & showed reception. I didnt receive an apology. I was fortunate enough to be able check in before 3pm.」