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斯特林穆索里酒店的評價

4 out of 5
斯特林穆索里酒店
Radha Bhawan Estate, Circular Road, Mussoorie, Uttarakhand

評價

6.8
10 分評分，優異；35 則評價中有 4 則" "
8 分評分，不錯；35 則評價中有 16 則" "
6 分評分，一般；35 則評價中有 7 則" "
4 分評分，欠佳；35 則評價中有 4 則" "
2 分評分，很差；35 則評價中有 4 則" "

7.6/10 

整潔度

7.6/10 

職員與服務

8.0/10 

設施服務

7.0/10 

住宿狀況

10/10 

環保程度

評價

2/10 很差

gaurav

於 2023 年 10 月住了 2 晚
Sterling Mussoorie 於 2023年10月29日的回應
Dear GauravWe apologize for falling short of your expectations and for any inconvenience you experienced. Your feedback is essential, and we take it seriously. We would appreciate the opportunity to learn more about your concerns. Please contact our customer support team to discuss your specific issues in detail. We're committed to making improvements based on your valuable input.Warm regards,The Sterling Holidays Team

2/10 很差

Virendra

於 2022 年 6 月住了 2 晚

6/10 一般

Usha

家人同遊
不滿：整潔度、住宿狀況和客房舒適度
於 2022 年 6 月住了 2 晚

8/10 不錯

Girish

家人同遊, 多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Overall stay was good, property location is good. However, they do not serve alcohol. Also, at check-in, we were told that for our booked room category (suit with mountain view) we will have to take about 150 stairs, which is almost egual to 9 floors, so we had to compromise on view /location of room, which probably was a lower category room. Further, while using lift I lost my way and they do not have sufficient direction board to help customers find way!
於 2021 年 2 月住了 1 晚

8/10 不錯

真實旅客

於 2020 年 3 月住了 2 晚

8/10 不錯

Varun (Mumbai)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 8 月住了 3 晚

6/10 一般

真實旅客

伴侶同遊
讚好：職員與服務
不滿：住宿狀況
The views are wonderful and the food is good. However, beware that the rooms are quite different than what is shown on Expedia’s website- dingy interiors, marks on the walls, mold in the bathrooms, etc.
於 2019 年 3 月住了 2 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 2 月住了 2 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great views but little far from Mall road. The food is good with a lots of vegetarian options.
於 2018 年 12 月住了 4 晚

4/10 欠佳

Vimal (New delhi)

讚好：職員與服務
不滿：整潔度和住宿狀況
It was quite unexpected that the cleanliness was very poor. Dirty fan, bedding,washroom... it all added to my dismay. A very poor experience for a name like Sterling
於 2018 年 11 月住了 2 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good place to relax
We stayed for 5 days and our intent was to relax and not spend energies in sight-seeing. This place, as are other hotels in Mussoorie, is built on the hills at different gradients. Therefore, one has to walk about 50 to 175 steps depending on location of the room. We stayed in Privilege suite. The one that was allotted to us did not have a clear view of the valley. After we requested a change, we were given a different room. The second one was relatively newly built, but further down (block 19 series). The room had a great view of the valley. The room was well furnished, clean and cozy. The staff are generally courteous and room service was prompt despite the distance from restaurant. The resort had organised evening activities which were good. Resort also has some adventure activities, which one might avail of. All the adventure activities are paid activities. A nice place to wind-down. It's a little away from Mall road, hence if you don't have your own conveyance, you are at the mercy of taxi operators for moving around. Their charges are a bit high. The restaurant food is ok with decent spread of items. lunch and dinner is available in both buffet as well as ala-carte.
於 2018 年 5 月住了 5 晚

10/10 優異

PALLAB (Delhi)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Beautiful Location away from everything....
We went for a family Getaway... The Cottages are nicely made.... Options of Microwave Cooking in every Room... Enjoyed the Stay in the nature's Lap... You must have your own Conveyance to Stay in this Resort... Food and Services were excellent....

6/10 一般

真實旅客

讚好：職員與服務
Internet doesn't work in rooms, transport not available and water heating doesn't work at all if a person goes for shower right after another person
Crs Manager 於 2016年5月18日的回應
We are regretful to learn that you are disappointed with your stay at Ooty - Elk Hill. We have raised a concern about hot water availability and internet with the Resort Management team at our corporate office to improve the resort experience. We request you to give us another opportunity to serve you better at any of our resorts in India.

8/10 不錯

Ashish

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Sterling Mussoorie 於 2024年3月1日的回應
DearGuestThank you for your generous 8-star rating! We're delighted to hear that you had a satisfying experience with us. If you have any specific feedback or suggestions to make your next experience even better, please feel free to share. Your satisfaction is our top priority!Warm regards,The Sterling Holidays Team

8/10 不錯

Ankit (Noida)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Decent view - a really good hotel for the cost
This is a great property with a lot of rooms and space. Overall my experience was better than expected and i would certainly recommend it

6/10 一般

真實旅客

讚好：職員與服務和客房舒適度
Mussorie Adventure
Booked two rooms herein Missouri to getaway from city life for couple of days, approach to hotel was little tricky, if you are planning to stay here be prepared climb up/down 150 steps in order to access hotel lobby/resturant/cars from ur hotel rooms. View from the rooms is quite pleasing. Don't miss the morning sunrise. Food and breakfast buffet is really nice.10 mins away from mall road by car. Overall stay was decent and we had fun, but access to room is tough if u cannot climb 100+ stairs. Mind you renovation is going on at this hotel. Room service was fast, can have them deliver the food.

4/10 欠佳

shwetabh (Gurgao)

讚好：整潔度和客房舒適度
不滿：職員與服務
Hotels rooms are good . Only problem is to climb more than 100 steps when you have to go out

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和客房舒適度
Good Hotel, Nice service
The hotel was under renovation, but the staff was really helpful. They offered us newly renovated rooms but we could not take them as there was no lift and we have to go many stairs down. Upon request they gave us the rooms near to reception and they were good rooms with good view. The hotel is a bit far from the mail market, but it's a good point for people who are driving their own car.

6/10 一般

Praveen (Noida)

讚好：客房舒適度
不滿：職員與服務
Customer service is a concern
Rooms - Very nice. I stayed in newly renovated rooms. Location - Awesome Staff - Unprofessional. I asked to change my room key as it did not work once the door is locked. In four days stay, it was not changed. Further, My room had used bed spread, comforter and microwave gloves. I raised this with the hotel and tweeted as well. Then after the hotel took notice and appologiesed. Reception - All reception staffs are non skilled for hospitality business. They work like any government organization. Connectivity to the main town - if you do not have your own vehicle, you are left to chance. Hotel's claim to provide taxi facility is a sheer lie. Sterling properties are known for its location so it is. But customer service is a serious concern. Restaurant - its very average. And do not have much options. Recommendation - go with your own vehicle. Do not have high hope of service. The location is great.

8/10 不錯

Dr Rajendra (Guwahati , Assam)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
An Excellent Mussoorie Resort
Sterling Holidays is an Excellent Property only 2 km from the library chowk (where Mall Road starts). Pick up and drop from the resort is quickly arranged by the resort staff at a reasonable rate. The view from the room is breath taking. The complimentary breakfast offered in the Expedia hotel booking by the resort is well spread and well attended by the ever courteous staff. One wishes a revisit soon.

8/10 不錯

Jagat (New Delhi)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Comfortable Stay
Home away from Home
Sterling Mussoorie 於 2024年3月1日的回應
DearJagatThank you for your generous 8-star rating! We're delighted to hear that you had a satisfying experience with us. If you have any specific feedback or suggestions to make your next experience even better, please feel free to share. Your satisfaction is our top priority!Warm regards,The Sterling Holidays Team

8/10 不錯

Jagat (New Delhi)

讚好：整潔度、職員與服務和客房舒適度
Nice location, away from crowded city
Stay was quite comfortable. Staff was very cooperative. However, turnaround time of room service/house keeping can be slightly improved.

2/10 很差

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Poor hotel
I have booked this hotel cheked-in to go till my room i have to cross 150 stairs and then i came to know that mobile signals are not there in any room of the hotel

8/10 不錯

Varun

讚好：整潔度、職員與服務和客房舒適度
Nice hotel with a great view
Hotel is nice with facilities like pool table, other games to keep u or kids occupied . the only drawback which we found is that its very far from mall road , kempty falls and other sightseeing places. They don't have any cab facility for pick and drop , for that they rely on the mussoorie taxi stand service. We always had to pay Rs 200 one side to mall road and that was not included in the package.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
good hotel, but little far from Mall road
wonderful stay at Pine Hill. we had a family get-to-gather (approx 14 members) and reached hotel on 15th Aug morning. Welcome was superb. all the guests were invited for flag hosting for Independence day. Sweets were distributed... Rooms were located at lower level, so some of our old members had difficulty to reach the rooms.. overall experience was excellent..

2/10 很差

Pankaj Mathur (Faridabad)

不滿：整潔度、住宿狀況和客房舒適度
incorrect room
I would just end this review by saying that we were not even given the room we booked. We booked a 2 bedroom suite but were given a 1 bed suite on the pretext that this is the only renovated suite. However while passing through Tue other rooms we saw other rooms also which were renovated and were 2 bedroom. Bad !!!

10/10 優異

Rasshme (New delhi)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good View, good rooms
Fantastic location, good view from balcony. good breakfast buffet, good cleanliness. good rooms. since my parents went for a trip, they had a little difficulty taking stairs to reach the hotel (100-150 stairs) but for the stairs part experience of staying there was superb. we will revisit the same hotel.

6/10 一般

MUKESH MANCHANDA (CHANDIGARH)

讚好：整潔度和職員與服務
Good But Not Setisfied
I was opted for a deluxe room (Features of the room shown on your website = Balcony Room) & i pay for it, but i did not get the same room even than the balcony is not attached with the room n the hotel staff was not good in their behavior especially the manager Mr. Joshi he spoke to me in very bad language, so i was not satisfied with the hotel service.

6/10 一般

Meenakshi Sundaram (Bangalore)

讚好：整潔度和客房舒適度
Good location but not so good food
Stay was decent and rooms were clean although the food taste was not upto our satisfaction and the cost was high. We were given a different room than what we booked and similar was the story for other customers. Location is good and a good walk from the library chowk.

4/10 欠佳

Vijay (Noida)

不滿：職員與服務
Sterling Holidays Mussoorie - Pine Hill
Room service was pathetic. They took 1.5 hrs to provide dinner in the room.

8/10 不錯

Sunil Meshram (delhi)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Review
Good, only issue is they dont have a lift, so if your room is downstairs, then you may need to climb some stair. Rooms are very good.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Sterling Holidays is really worth it
We really enjoyed our stay at this hotel. The view from the balcony was heavenly as it looked into the doon valley and other nearby areas. The service in the hotel was fast and excellent. Although, its 2.5 Kms from The Mall Road, its really worth it. Highly recommended !

10/10 優異

vivek (delhi)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Best Place to Stay in Mussoorie
Best place to stay nice hotel enjoy every moment with natural beauty

4/10 欠佳

AMIT

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Sterling mussorie
the hotel is an a very bad condition. there is no maintenance at all. the coomon areas, rooms are in a pitiable state food taste and quality is good. was a bad idea to stay there