2/10 很差
Tiffany
家人同遊, 親子同遊, 伴侶同遊
2024年5月27日
不滿：整潔度、設施服務和住宿狀況
DO NOT STAY AT THIS PROPERTY. WE BOOKED A 2 NIGHT STAY FOR MEMORIAL WEEKEND FOR A OCEANVIEW ROOM. WE GET THERE AND THE ROOM HAS NOT BEEN CLEANED AT ALL. AS SOON AS YOU WALKED INTO THE ROOM THERE WAS FOOD, DIRT, AND REMOTES ALL OVER THE FLOOR. WE BOOKED A 2 BEDROOM CONDO. WE GOT A QUEEN BED, A BUNK BED W/A TWIN AND FULL BED INSTEAD OF 2 QUEEN BEDS AS BOOKED. THEN PROCEEDED TO CHECK OUT THE REST OF THE ROOM, ONLY 1 ROOM WAS CLEANED OUT OF THE WHOLE CONDO. THE 2ND BATHROOM TOLIET AND TUB WAS FILTHY. THE LIVING ROOM HAD ASHES, FOOD, AND PET HAIR ALL OVER IT. MY 2 YR OLD IS ALLERGIC TO CATS AND HAD AN ALLERGIC REACTION WHEN HE SAT DOWN ON SAID COUCH. THE REFRIGERATOR WAS DISGUSTING IT WAS NEVER CLEANED AT ALL AND IT SMELLED LIKE SOMEONE TURNED IT OFF. THE BALCONY WAS EXTREMELY DIRTY. THE VIEW WAS A PARTIAL OCEANVIEW WHICH PER OUR BOOKING WAS NOT WHAT WE BOOKED AT ALL. THE MANAGEMENT TOLD US THST SINCE THEY WERE SO BOOKED THEY COULDN'T FIX OUR ACCOMMODATIONS OR REFUND PARTIAL OR ALL OF THE ROOM BACK. WE WAITED 3 HOURS FOR SOMEONE TO COME CLEAN THE ROOM. THE LADIES WHO CAME WERE EXTREMELY NICE AND HELPFUL WHO EVEN TOLD US THIS HOTEL GETS SEVERAL COMPLAINTS. THIS WAS THE MOST HORRIFIC SITUATION WE HAVE BEEN IN WITH A HOTEL AND WE WILL NOT BE COMING BACK HERE EVER AGAIN.
Tiffany
於 2024 年 5 月住了 2 晚