How can you have property with an elevator and the elevator does not work and no one comes to repair it? Seriously, there were two members of our party that have medical issues that prevent them from using stairs. One of the issues was major heart problems. I tried 5 different ways to contact someone about repairing the elevators to no avail. We do not appreciate the lack of concern the property owners/managers showed by not responding. There were many others in the building that were not happy as well. We know because we spoke with them while we were having to use the stairs. When you advertise a property to rent that had multiple floors and there is an elevator, that elevator is supposed to function the entire time, holidays are NO exception. Would anyone have cared if my friend had a heart attack and died on those stairs? That was a major concern of ours. We do not want to return obviously for these reasons. We respectfully request part of our rental money to be refunded. We paid for elevator service and did not get it.