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"The service was fantastic across the board with everyone that we encountered from the staff. "

"Great staff and amenities "

"The service was amazing. The food at the hotel was amazing, especially the dinner. The staff were friendly and helpful. We had a private onsen in our room which was really a bonus. The public onsens were also very clean and well maintained. The 8F one had great views. The rooms were very spacious. Amenities were great. We loved everything about this hotel and would definitely come back"

"A cosy hotel room with a good breakfast option "

"The staff were AMAZING and helped me with several issues of my own cause. The heater in the room worked well. The bed mattress was uncomfortable but sleeping on the duvet always helpful. The tubs were deep and water hot.. happy with my stay "

"Every detail was considered for the ultimate relaxing stay. The meals were great, the lobby always had refreshments and the massaging chair in the room was perfect. The main draw to staying here was the hot springs. I was relieved that my tattoo was not an issue in the baths. I would love to come back and stay longer next time!"

"Friendly staff, clean and spacious room and tasty breakfast "

"Room was a good size and beds comfy. Liked how we could adjust the air con to either heating or cooling and not just set on one or the other. We stayed in South Tower and quiet. Walked out of the train and straight to the hotel so good."

"Beautiful view, relaxing hot spring bath. Super friendly staff!"