Staff are very nice and helpful. We checked in at noon and then went for skiing but there was no more free valley shuttle bus from hotel. Initially we asked hotel to send us to bus terminal then we could look for other buses. Hotel staff then sent us to the ski area direct!!! We left a goggle on a bus from ski area and it was later located by bus company. Hotel staff picked up the goggle from bus station for us. Onsen is realy nice with good view. Room is tidy and clean. Food is ok.