It was too expensive for what was provided. I made the huge mistake of booking through Expedia. I originally did so to get my visa not knowing it was non refundable. When I realized I was paying twice what I should have I tried to cancel and the hotel refused to cancel without penalty. I would not return to this property nor use Expedia again to get a hotel booking. I felt cheated and it impacted my entire experience. Non refundable is a terrible policy. My family runs a bnb in the US and we allow people to cancel if something comes up and they can’t make it. I felt cheated having overplayed for a property where the internet did not work well and it colored my entire experience.
Tania
於 2024 年 6 月住了 4 晚
10/10 優異
Boris
商務旅客
2024 年 4 月 1 日
讚好:整潔度、職員與服務和客房舒適度
Cozy, great staff, and great value for money.
Staff is fantastic. Grounds are pretty, hotel is a bit dated but great value for money. Very conveniently located adjacent to Village Market mall. They also arrange safaris.
Boris
於 2024 年 3 月住了 7 晚
10/10 優異
Kerry
2023 年 12 月 3 日
Perfect for our needs, attentive staff, lovely grounds and close to village Market.
Kerry
於 2023 年 11 月住了 8 晚
6/10 一般
Jacqueline
2023 年 10 月 24 日
I am sorry to say this, but I was turned off even before I arrived. In the ride to the hotel, the driver (sent by the hotel) passed us a phone because the front desk wanted to speak to us to tell us we would be moved to a "sister property" and then moved to the hotel we actually booked the next morning. Very odd way to handle a "reservation", but I suspect it is not unusual for Kenya, because this happened to other people I know, at other hotels (including the much-ritzier Trademark). When you have been travelling for 24 hours and are tired and stressed about the work you have to do in the following days, this is not what you want to hear. In this case, we adamantly refused and were given the rooms we booked. There was no explanation and no apology. This has never happened to me before, and I found this really unacceptable.
Jacqueline
於 2023 年 10 月住了 8 晚
4/10 欠佳
Stuart
商務旅客
2022 年 9 月 23 日
Stuart
於 2022 年 9 月住了 1 晚
10/10 優異
Rolando (Lusaka)
商務旅客
2022 年 9 月 2 日
讚好:整潔度、職員與服務和住宿狀況
Very, very safe
Rolando
於 2022 年 8 月住了 1 晚
8/10 不錯
tomasz
家人同遊
2022 年 8 月 1 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
This was a nice small hotel and staff were great. Breakfast had a buffet with many selections. Very close to Village mall and many embassies. The one downfall was size of rooms for a family.
tomasz
於 2022 年 7 月住了 1 晚
8/10 不錯
真實旅客
2019 年 8 月 31 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
真實旅客
於 2019 年 8 月住了 4 晚
10/10 優異
真實旅客
2019 年 1 月 27 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
pleasant and quiet
Pleasant and quiet hotel/guesthouse. Rooms are simple and clean. Staff very kind and helpfull. Nice hanging out in garden.
真實旅客
於 2019 年 1 月住了 2 晚
8/10 不錯
Edward
2018 年 12 月 9 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Edward
於 2018 年 12 月住了 2 晚
10/10 優異
真實旅客
2018 年 8 月 25 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2018 年 8 月住了 5 晚
8/10 不錯
Ann (Niamey, Niger)
2017 年 10 月 23 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Right next to mall with everything
I was welcomed with fresh watermelon juice when I checked in. What a nice surprise. Staff was totally wonderful. Every single person I encountered went out of their way.
Ann
於 2017 年 10 月住了 3 晚
8/10 不錯
真實旅客
2017 年 2 月 23 日
讚好:職員與服務
like the proximity to Village Market. Very quiet with attentive staff
真實旅客
8/10 不錯
Susan (Canada)
2017 年 1 月 5 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Reasonable Rate Good Location
One night stay, Very comfortable room, lovely balcony.
Susan
10/10 優異
Lars (Silver Spring, MD, USA)
2016 年 11 月 10 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good value near the UN
Nice hotel with nice garden. Not your typical boring sanitized international chain hotel. Walking distance from the UN.
Lars
6/10 一般
Pierre (Addis Abeba, Etiopien)
2016 年 6 月 17 日
不滿:住宿狀況和客房舒適度
Här bor man bara om man måste vara just i detta om
Nedgånget hotell som en gång låg i ett lugnt område. Servicen från personalen alltför varierad - somliga var oerhört professionella och vänliga, andra tvärtom. Hård säng, ont om varmvatten. Här bor man bara om man absolut måste vara i detta område - som ligger nära FN och många ambassader.
Pierre
2/10 很差
Kaisa
2016 年 2 月 18 日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
I was disappointed in this hotel, the service was very bad and there were too many problems in my room. I had booked and paid for a studio room, but the hotel provided me a standard room. I tried to ask for a refund since a standard room is much cheaper than a studio room, but the Manager of the hotel was very unkind and did not want to solve this issue. In addition, the wifi did not work for the first two days and after that the wifi was working every now and then. The shower was not working for the first day. As a conclusion, this hotel is far too expensive compared to the quality and service of the hotel. The only good thing is the location.
Kaisa
8/10 不錯
Verner (Copenhagen)
2016 年 2 月 8 日
讚好:整潔度
不滿:客房舒適度
Location, location, location
Attractive location and friendly staff at this fairly basic hotel with limited restaurant facilities, but a decent pool.
Verner
2/10 很差
真實旅客
2016 年 1 月 24 日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Not ok
Very dissapointing. Price range completely not in line with comfort, quality and services offered
真實旅客
6/10 一般
真實旅客
2016 年 1 月 24 日
讚好:整潔度
Short pleasent stay
This hotel is comfortable without being special. The room and bathroom were small, but adequate. However; the room and comfort would benefit by having tea and coffee making facilities in the room. It is conveniently located to the Village market for food and shopping (10 minute walk).
真實旅客
10/10 優異
Kirsi
2015 年 11 月 25 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Kirsi
6/10 一般
W Robert (New York)
2014 年 10 月 16 日
不滿:客房舒適度
Adequate
This was basically a "good enough" place. Hard bed, small bathroom, but very good location if you need to get to UNON or Village Market. Nice staff.
W Robert
2/10 很差
UN Consultant (UK)
2014 年 9 月 14 日
讚好:整潔度
不滿:職員與服務、住宿狀況和客房舒適度
Overpriced and very basic
I am here on a short term visit to UN. The Hotel was chosen by the UN and almost all the guests were visitors to the UN like me. The Hotel is actually a fair walk from the UN and not as close as advertised. Food is very basic and quite overpriced for what you get. the room was clean and the staff reasonably polite although I suffered similar problems to other reviewers. They tried to charge me twice and only relented when I produced my Hotes.com receipt and were not very attentive or guest friendly. The hotel in any other location would not be more than £50 per night, there are far far better and cheaper alternatives a relatively short distance away. Whilst the UN gives them all their business they will continue to overcharge and deliver less than satisfactory service.