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海明威內羅畢酒店的評價

5 out of 5
海明威內羅畢酒店
Mbagathi Ridge, Nairobi

評價

9.6

完美

10 分評分，優異；86 則評價中有 71 則" "
8 分評分，不錯；86 則評價中有 9 則" "
6 分評分，一般；86 則評價中有 5 則" "
4 分評分，欠佳；86 則評價中有 1 則" "
2 分評分，很差；86 則評價中有 0 則" "

9.8/10 

整潔度

9.4/10 

職員與服務

9.6/10 

設施服務

9.8/10 

住宿狀況

9.0/10 

環保程度

評價

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel with good view

10/10 優異

Shobha

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful haven of a property. Excellent food.
於 2024 年 2 月住了 1 晚
Sheila 於 2024年3月7日的回應
Dear Shobha,Greetings from Hemingways Nairobi.Thankyou for your valued feedback and that you had a great experience. We look forward to your return visit.Kind regards,Sheila.

10/10 優異

Claire

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
One of the best hotels we've stayed in. Beautiful room, good facilities and excellent staff.
於 2024 年 2 月住了 1 晚
Sheila 於 2024年3月3日的回應
Dear Claire,Thankyou for valued feedback and glad you enjoyed the hotel facilities. We look forward to your return visit.

8/10 不錯

Dessa (Englewood)

伴侶同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We had a relaxing stay at Hemmingways after a 2 week safari. The property is beautiful and the grounds are spacious. All of the rooms are large and have balconies. Our only complaint was that the the air conditioning did not work in our room. They told us (for most of the day) that they were fixing it and just before we went to dinner offered us a fan. We asked them to move us, which they did, at 9 pm to a smaller room but cool!! Given the price of the room (almost $700), they should have offered some compensation, which they did not. Otherwise, we enjoyed the pool and massages at the spa were great.
於 2024 年 2 月住了 1 晚

10/10 優異

Tyler

多人同遊
讚好：整潔度、職員與服務和住宿狀況
The food and drinks here were great. The entire staff were fabulous. I loved the infinity edged pool and being able to look down at the huge watering hole with animals coming to drink. Loved this facility and the entire staff
於 2024 年 1 月住了 2 晚

10/10 優異

Albert

家人同遊
讚好：整潔度、職員與服務和住宿狀況
This is an iconic hotel that is both modern and classic Kenyan safari style. A great place to stay over night before your safari to get rid of your jet lag
於 2023 年 5 月住了 1 晚
Sheila 於 2023年7月7日的回應
Dear Albert,We appreciate your positive review and glad you enjoyed your stay. Looking forward to your return visit.Kind regards,Sheila.

8/10 不錯

Margaret

多人同遊
讚好：整潔度、職員與服務和客房舒適度
於 2023 年 2 月住了 3 晚

10/10 優異

Denell

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Extraordinary Hotel!!! What an amazing stay❤️
於 2023 年 2 月住了 2 晚

6/10 一般

Mr Paul

於 2022 年 11 月住了 2 晚
Maurice 於 2022年12月8日的回應
Dear PaulThank you for taking the time to give us a feedback following your recent stay with us

10/10 優異

Brittany

於 2022 年 8 月住了 1 晚

10/10 優異

Irene

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The property was beautiful and the staff provided incredibly service.
於 2022 年 3 月住了 2 晚
Maurice 於 2022年4月21日的回應
Dear Irene, Thank you for taking the time to give us feedback in regards to your recent stay with us.Noted that you enjoyed your stay with us and looking forward to your return in the near future

10/10 優異

Dianne

讚好：整潔度、職員與服務、設施服務和住宿狀況
Hemingway's Nairobi is the perfect get away. The amenities and Sunday brunch are spectacular.
於 2022 年 3 月住了 2 晚
Maurice 於 2022年4月21日的回應
Dear Dianne, Thank you for taking the time to give us feedback on your recent stay with us.Noted that you enjoyed your stay with us and looking forward to your return in the near future

10/10 優異

Mauricio

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 2 月住了 1 晚
Maurice 於 2022年2月5日的回應
Dear Mauricio, Thank you for the excellent ranking following your stay with us.

10/10 優異

Daniel

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great place to relax and wind down.
於 2022 年 1 月住了 2 晚
Maurice 於 2022年2月4日的回應
Dear Daniel, Thank you for letting us know that you enjoyed your stay with us

10/10 優異

Anthony

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Architectural beauty, grounds setting is very peaceful and relaxing
於 2022 年 1 月住了 2 晚
Maurice 於 2022年2月4日的回應
Dear Athony, Thank you for letting us know that you enjoyed your stay with us.

10/10 優異

Daniel

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 9 月住了 1 晚

10/10 優異

真實旅客

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Superb service, beatiful (though small) garden, excellent food in the restaraunt.
於 2021 年 8 月住了 1 晚
Maurice 於 2021年8月15日的回應
Dear Anonymous, Thank you for taking the time to give us feedback about your stay with us. It was a pleasure hosting you Maurice

10/10 優異

Leasa-Marie

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Amazing place to stay for a weekend, thou the restaurant was a let down!
於 2021 年 7 月住了 2 晚
Maurice 於 2021年7月26日的回應
Dear Marie, It was a pleasure hosting you and we are delighted to learn that you enjoyed your stay with us save for the restaurant experience. Do you have something in particular that you would wish to share and we can share with our restaurant team for corrective action. Regards Maurice

10/10 優異

Elodie

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 6 月住了 2 晚
Maurice 於 2021年7月6日的回應
Dear Elodie, Thank you for taking the time to give us a review on your recent stay with us.We appreciate. Maurice

10/10 優異

Louis

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Hemingway’s what a beauty you are!
Amazing, old school, beauty! What an amazing hotel! Beautiful gardens! The staff, service are friendliness is really amazing! Good food! Wish we stayed longer!
於 2021 年 6 月住了 1 晚

10/10 優異

Nicholas

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel!
Hemingways is an amazing hotel. The service level is incredible and Kennedy is amazing. We cannot wait for our next visit!
於 2021 年 5 月住了 1 晚
Maurice 於 2021年6月1日的回應
Dear Nicholas, Thank you for taking the time to give us a review on your stay with us. We are delighted that you enjoyed our services and we shall definitely pass the complements to Kennedy. Maurice

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2021 年 5 月住了 2 晚
Maurice 於 2021年6月1日的回應
Dear Anonymous, Thank you for taking time to give us a review. Maurice

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
Loved my staycation at Hemingways so much! The attention to detail in the property design & service is impressive!
於 2021 年 5 月住了 1 晚
Maurice 於 2021年5月8日的回應
Thank you so much for taking the time to give us your feedback on your stay with us. We are delighted to know that you enjoyed your staycation with us and your highlight on our attention to detail is much appreciated. Looking forward to your return soon. Maurice

8/10 不錯

真實旅客

商務旅客
讚好：整潔度、設施服務和住宿狀況
Very nice retro-style hotel that opened in 2012. Spacious rooms and beautiful gardens. Located in Karen, where the filthy rich live. Little traffic in this area so no delays heading into the congestion of town. It is the part of Nairobi that was favoured by the wealthiest colonials, now replaced by diplomats and local tycoon-godfather types. Menu rather limited, but this may be a Covid effect.
於 2021 年 3 月住了 2 晚
Maurice 於 2021年3月27日的回應
Dear Anonymouse, We are delighted to learn that you enjoyed your stay with us.We certainly taken note of the limited menu and shall share with our chef.

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Hemingway’s
My go to hotel in Nairobi. The service , care and amenities are always top notch .
於 2021 年 1 月住了 1 晚

8/10 不錯

Eunice

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 12 月住了 1 晚

10/10 優異

Tracy (NYC)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Very personal and warm welcome at Hemingways - this is my second stay here. They are doing COVID-related health and safety measures with grace and attention to detail, so I feel very safe. Everyone masked up, hand sanitizer everywhere and offered personally on arrival.
於 2020 年 9 月住了 1 晚
Hillary Rairo 於 2020年10月2日的回應
Dear Tracy, Thank you very much for your feedback. We are pleased to hear that you enjoyed your stay with us and look forward to welcoming you back soon.

10/10 優異

CC

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I loved the special attention we received from the moment we stepped off the plane. I arranged a pick up from the hotel and when we got into the car there was water for us and the air conditioning was running. Our driver was so nice and caring. We arrived at the hotel which was absolutely beautiful and received special attention as well. We were checked into our room very quickly, even though we know we were early. The hotel staff was delightful. We also had a driver for the day and he was like our tour guide. Again, extremely polite and attentive. I would visit this hotel again.
於 2020 年 2 月住了 1 晚
Hillary Rairo 於 2020年3月20日的回應
Dear CC, Thank you very much for your review on your recent stay with us. We are delighted to note that you enjoyed your stay with us and look forward to welcoming you back again in the near future

10/10 優異

bader

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 2 月住了 1 晚

6/10 一般

真實旅客

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Gebucht mit Frühstück kostet ein Glas Wasser extra
於 2020 年 2 月住了 2 晚

10/10 優異

Almudena (Chicago)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful hotel and excellent service. Breakfast was very nice too. Good facilities with a small gym and a great outdoor pool.
於 2020 年 2 月住了 2 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 2 月住了 2 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 11 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 10 月住了 2 晚

10/10 優異

Kim (New York)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The entire experience was just phenomenal - we canceled other hotels we were supposed to stay at during a multi-week trip to go back - that is how amazing it was! From the hotel itself, the rooms, the service, the food...I left wanting to hug the staff because that is how exceptional they were throughout every stay. I highly, highly recommend and we will be back!
於 2019 年 10 月住了 1 晚

10/10 優異

真實旅客

於 2019 年 5 月住了 2 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 6 月住了 1 晚

10/10 優異

Kelli

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Absolutely Stunning
This is a really beautiful place to stay. The service is even better than the way it looks. The staff at the Hemingway Nairobi go above and beyond to make your stay absolutely perfect. I want to personally give thanks to the AM/PM Butlers (Both named James) and a very special thanks to Francis Ngunjiri for his exceptional service. This hotel is amazing. Yes will stay again.
於 2019 年 5 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was very attentive, professional and courteous. The property is kept in excellent condition and the rooms were beyond my high expectations.
於 2019 年 2 月住了 1 晚

4/10 欠佳

真實旅客

不滿：職員與服務
於 2019 年 2 月住了 4 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nydelig hotell i grønne omgivelser. Fantastisk sjarmerende rom og interiør.
於 2018 年 9 月住了 1 晚

10/10 優異

Elaine

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Amazing Hotel.
Amazing hotel location. Very helpful friendly staff. Food was delicious especially the king prawns on skewers. Would definitely recommend staying here.
於 2019 年 1 月住了 3 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Lovely hotel, great staff. Very good stay, will visit again.
於 2018 年 12 月住了 1 晚

10/10 優異

Gay

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Above the rest in every way!
Possibly one the most accommodating, pleasant, comfortable, beautiful hotels in the world. Outstanding food, generous rooms, excellent spa service, phenomenal customer service by every member of the staff.
於 2018 年 12 月住了 2 晚

10/10 優異

Miscellaine (Sao Paulo, BR)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Simply Perfect! Hotel is located in Karen, nearby the Giraffe Centre and the National Park. I received a 5 stars treatment since the moment I arrive there. Rooms are very spacious, clean and confortable. Would come back at anytime that I’m in Nairobi.
於 2018 年 11 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Beautiful suites in in upmarket Karen
I had a one night stay here to relax after a busy trip around Kenya. The grand main building houses the restaurant, bar and terrace, with the spa and pool out th back. I was greeted and taken to my room by a butler, who showed me round. My suite was huge, with a four poster bed and effective mosquito net. The bathroom was giant, with a toilet, shower, two sinks, free standing bath and dressing room. I also had a balcony that overlooked the beautifully landscaped garden. I had fresh fruit and flowers in my room as well as tea, coffee, kettle and mini bar. Breakfast had a large buffet, with interesting options such as Bircher muesli and watermelon juice, as well as the standard cereals, pastries and English breakfast. Dinner also had an extensive menu, with daily specials and a good wine list. I requested a late check out and they could only accommodate a one hour extension on my room. I stayed by the pool until my late night flight and showered using the spa showers.
於 2018 年 10 月住了 1 晚

10/10 優異

Cathy (Sylvester)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The property is breathtaking! Impeccably clean; the grounds, hotel, rooms, restaurant are all top notch. The staff is friendly, accommodating and everywhere you turn they are waiting to assist you. We arrived at mudnight and met our butler, the staff opened the restaurant for us and dinner was served. Nothing lacking. Best service I’ve had anywhere in Africa.
於 2018 年 10 月住了 5 晚

10/10 優異

jenni (canberra)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Fabulous second stay
We had a less than satisfactory first stay at Hemingway’s, but when we returned a few weeks later they went out of thei way to make up for it. Great service recovery. Anyone can have an off day but it is how you treat a complaint that differentiates hotels. This is a lovely hotel with lovely big rooms (junior suites), set in beautiful gardens. Staff are all very friendly and eager to please. Nice breakfast buffet included and the restaurant had a good variety. Very peaceful and relaxing.
於 2018 年 10 月住了 2 晚

10/10 優異

Marco

Beautiful hotel!
Excellent hotel in a beautiful setting! Service is impeccable and the staff is extremely friendly. The restaurant is very nice, but I wish it served African dishes as well. I will definitely come back the next time I am in Nairobi!
於 2018 年 9 月住了 2 晚

6/10 一般

jenni (canberra )

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Spoiled by check in failure
It’s a lovely new hotel (although surprisingly does not have universal power points - the only place not to have them - we even had them in the Masai Mara). Rooms are beautiful - bug, nice views and good bathroom. Staff on the whole very friendly. However our checkin was terrible. We arrived at 11:30 and check in is at 11. The receptionist did not even give us a smile or welcome us, but looked as though it was spoiling her day to deal with us. About the only comment was that she wasn’t expecting us until 12 and our room wasn’t ready, but it would only be a few minutes. OK - we are pretty easy going, so we went and sat near reception. We were very tired and had flown on a light plane from Segera Retreat, which was very bumpy, so my husband was feeling quite ill and just wanted to lie down. When it got to nearly 1pm, I went and found a more senior staff member and finally 2 hours after check in time we were in our room. George the concierge is terrific! We were leaving again at 4:30 am so really didn’t have much time to evaluate the hotel. We are back again for a 2 night stay on the 3rd October, so hopefully will have a better experience, At the moment we are planning to return to the Norfolk which we have used in the past for Safaris always had a great experience there, but we thought we would try Hemingway’s this time,
於 2018 年 9 月住了 1 晚