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奈洛比洛托斯套房旅館的評價

3.5 out of 5
奈洛比洛托斯套房旅館
19 Mpaka Rd., Westlands, Nairobi, Nairobi County

評價

8.4

很好

10 分評分，優異；96 則評價中有 48 則" "
8 分評分，不錯；96 則評價中有 28 則" "
6 分評分，一般；96 則評價中有 11 則" "
4 分評分，欠佳；96 則評價中有 2 則" "
2 分評分，很差；96 則評價中有 7 則" "

8.6/10 

整潔度

8.8/10 

職員與服務

7.8/10 

設施服務

8.4/10 

住宿狀況

8.4/10 

環保程度

評價

10/10 優異

Zhaoqin

於 2022 年 3 月住了 4 晚
Eve 於 2022年4月24日的回應
Dear Zhaoqin, Thank you for choosing us for your stay. It was pleasure serving you. Thank you for your feedback. Looking forward to welcoming you once again whenever your business brings you back to Nairobi.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great Stay! Nice Staff!
It is surely one of the best hotels in Nairobi. Everything was awesome. The staff was so nice of them. They helped us sort out a lot of problems!
於 2019 年 3 月住了 1 晚
Lotos Inn & Suites Management 於 2019年4月11日的回應
Dear Guest, Thank you very much for taking time to write us a review. We are happy to learn that you had a memorable stay with us. We look forward to welcoming you back home when you're travels bring you to Nairobi.

10/10 優異

Simon (Hongkong)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Value for money!
Stayed here for one night on a business trip. Loved their spacious room. More importantly, after a tiring journey I had a very good rest thanks to the nice shower and comfortable bed. Wifi is excellent compared to other places I stayed during my trip.
於 2018 年 8 月住了 1 晚
William 於 2018年9月20日的回應
Dear Simon, It was a pleasure to host you at Lotos Inn & Suites and thank you for your feedback. We are glad that you enjoyed your stay with us. We look forward to host you again. Kind Regards, William Ndemwa Rooms Division Manager

10/10 優異

Yang-fang (taiwan)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 6 月住了 1 晚
George 於 2018年6月25日的回應
Thanks you

10/10 優異

Aden

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Always is my favorite
於 2024 年 4 月住了 1 晚
Eve 於 2024年4月25日的回應
Dear Aden, Thank you for being your preferred choice of hotel for your accommodation and for your feedback. We strive to create a positive and memorable experience by providing exceptional services, fine dining and clean rooms. We are glad we were able to meet your expectations on this occasion. We appreciate your loyalty and we look forward to hosting you again whenever you are in Nairobi. Kind regards, Lotos inn & suites management.

6/10 一般

Modi

I didn't enjoy the food
於 2024 年 4 月住了 1 晚
Eve 於 2024年4月5日的回應
Dear Modi, Thank you choosing us for your stay and thank you for your feedback. It is regrettable that you did not enjoy your food. If you could provide us with more information would be of help so that we improve on the same . We strive to give fine dinning and your comment is of great importance to us. Hope you give us another chance of hosting you gain in the near future

8/10 不錯

Mohamed

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very clean hotel. Our room had great space with kitchen included. Room was always cleaned whenever requested. Everything has been great but can get a bit loud upstairs since there’s restaurant above.
於 2023 年 11 月住了 12 晚
Eve 於 2024年3月8日的回應
Dear Mohamed, Thank you for your feedback . We strive to make every guest stay comfortable and we are glad we met your expectations on this occasion. Looking forward to welcoming you once again.

10/10 優異

Gloria

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 2 晚
Eve 於 2023年12月6日的回應
Dear Gloria ,Thank you for choosing us for your recent stay. Our hotel is committed to providing guests with clean and tidy rooms, attentive service and delicious dining. Thank you for your comment, We glad that we were able to meet your expectations on this occasion. Looking forward to welcoming you once again whenever you are in Nairobi. Kind Regards, Lotos inn &suites.

10/10 優異

Florisvindo

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excelente!
Excelente acomodações e ótimo restaurante.
於 2023 年 11 月住了 12 晚
Eve 於 2023年11月27日的回應
Dear Florisvindo,Thank you for choosing us for your stay and thank you for your feedback. Looking forward to hosting you again in future

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 3 晚
Eve 於 2023年11月13日的回應
Thank you for you for choosing us as your preferred hotel for you accommodation. We value your feedback and we are glad that we met your expectation on this occasion. Looking forward to welcoming you again whenever you are in Nairobi. Kind Regards

8/10 不錯

tery

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The only complaints I really have is that the water is inconsistently warm to cold to hot all the time and no air conditioning. For the money was good. . Thanks.
於 2023 年 10 月住了 4 晚
Eve 於 2023年10月18日的回應
Dear Tery ,Thank you for choosing us for your recent stay.Our hotel is committed to providing guests with clean and tidy rooms, attentive service and delicious dining. Thank you for your comment, We are going to check on the hot water and we apologize for any inconvenienced caused . Looking forward to welcoming you once again whenever you are in Nairobi.Kind Regards, Lotos inn &suites.

10/10 優異

Krisztián

讚好：整潔度、職員與服務、設施服務和住宿狀況
Really close to Sarit Mall, a Subway just opposite the road, quiet place and very valuable for money against some others in Nairobi city
於 2023 年 9 月住了 1 晚
Eve 於 2023年10月18日的回應
Dear Krisztian, Thank you for choosing us for your recent stay. We are delighted lotos inn& suites is your second home, Our hotel is committed to providing guests with clean and tidy rooms, attentive service and delicious dining. Thank you for your comment, Looking forward to welcoming you once again whenever you are in Nairobi.Kind Regards, Lotos inn &suites.

10/10 優異

Krisztián

讚好：整潔度、職員與服務和住宿狀況
Nice hotel near a main crossroad where is a mall too
於 2023 年 10 月住了 2 晚
Eve 於 2023年10月12日的回應
Dear Krisztian,Thank you very much for choosing to stay at Lotos Inn & Suites. Our hotel is committed to providing guests with clean and tidy rooms, attentive service and delicious dining. We hope our guests will feel at home and we are glad we were able to meet your expectations at this occasion. Thanks for your comments and looking forward to seeing you again. Best Regards, Lotos inn & Suites.

8/10 不錯

Soyini

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location. Property was clean and staff is very friendly.
於 2023 年 9 月住了 2 晚
Eve 於 2023年10月12日的回應
Dear Soyini, Thank you very much for choosing to stay at Lotos Inn & Suites. Our hotel is committed to providing guests with clean and tidy rooms, attentive service and delicious dining. We hope our guests will feel at home and we are glad we were able to meet your expectations at this occasion. Thanks for your comments and looking forward to seeing you again. Best Regards, Lotos inn & Suites.

10/10 優異

William

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good location, clean and spacious room
Stayed two nights in a room that was large, clean and comfortable. The location was great as it was within walking distance of several grocery stores, malls and restaurants. Given the proximity to the main road it was a little noisy, but manageable. The staff and security were friendly and welcoming. The staff was able to accommodate an early check in due to an early morning flight arrival which was much appreciated.
於 2023 年 8 月住了 2 晚
Eve 於 2023年10月12日的回應
Dear William,Thank you very much for choosing to stay at Lotos Inn & Suites. Our hotel is committed to providing guests with clean and tidy rooms, attentive service and delicious dining. We hope our guests will feel at home and we are glad we were able to meet your expectations at this occasion. Thanks for your comments and looking forward to seeing you again. Best Regards, Lotos inn & Suites.

2/10 很差

Juan

商務旅客
不滿：職員與服務、住宿狀況和客房舒適度
Hotel que no cumple.
Hotel que cancela nuestra reserva el día de llegada.
於 2023 年 9 月住了 2 晚
Eve 於 2023年10月12日的回應
Dear Juan,Thank you for your feedback, Apologies for the inconvenience's caused by our cancellation, We had alternatively suggested to book a hotel nearby us for your accommodation. Once again we apologize and hope you will still reconsider us on your next visit.

10/10 優異

Alfred

讚好：職員與服務和設施服務
This is a great place for peace and fun. Everyone at the front desk is extremely helpful and professional. The breakfast is good. Add that you your reservation. I am well pleased with this place.
於 2023 年 7 月住了 2 晚
Eve 於 2023年7月30日的回應
Dear Alferd,Thank you very much for choosing to stay at Lotos Inn & Suites. Our hotel is committed to providing guests with clean and tidy rooms, attentive service and delicious dining. We hope our guests will feel at home or exceed your expectations. Thanks for your comments .Looking forward to seeing you again. Best Regards.

8/10 不錯

Valery

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 6 月住了 3 晚
Eve 於 2023年7月18日的回應
Dear Valery,Thank you for choosing us on your recent stay and thank you for your feedback. We strive to give exceptional services and value for money. We hope we met your expectations and we look forward to welcoming you back again whenever you are in Nairobi.

10/10 優異

MATHEW

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice place, worth the money :-))
I was supposed to get a welcome gift or drink being a gold member, but did not. Other than that everything was good, but while the room was spacious, I measured it to be about 440 square feet, it is not the 1200+ square feet as shown on the Hotels.com listing. This should be corrected.
於 2023 年 5 月住了 1 晚
Eve 於 2023年7月18日的回應
Dear Mathew,Thank you for choosing us on your recent stay. We appreciate your feedback and we have taken note of your highlights. We will definitely do something about it.Looking forward to welcoming you again.

10/10 優異

Tejaswi

商務旅客
讚好：整潔度、住宿狀況和客房舒適度
於 2023 年 5 月住了 6 晚
Eve 於 2023年5月28日的回應
Dear TejaswiThank you for choosing to stay with us and for your positive feedback. We strive to make each guest comfortable ,to have excellent serve and value for money.We are delighted we were able to meet your expectation on this. Looking forward to welcoming you whenever you are in Nairobi, Kenya. With Regards.

10/10 優異

David

讚好：職員與服務、設施服務和住宿狀況
Great neat well kept hotel centrally located in Westlands area, you could literally walk to three Malls without using an Uber. They have 24/7 hotel staff that are there to always take care of your needs. A great place to stay.
於 2023 年 4 月住了 3 晚
Eve 於 2023年5月28日的回應
Dear David.Thank you for your positive feedback. We look forward to hosting you again whenever you are in Nairobi.

10/10 優異

David

讚好：職員與服務和住宿狀況
於 2023 年 4 月住了 3 晚
Eve 於 2023年5月28日的回應
Thank you for your positive feed back. We look forward to hosting you once again in the near future.

10/10 優異

David

讚好：整潔度、職員與服務、設施服務和住宿狀況
A very clean well kept hotel, very friendly staff. I highly recommend.
於 2023 年 4 月住了 4 晚
Eva 於 2023年4月20日的回應
Dear David,Thank you for your positive feedback .We are delighted that you liked our property and services offered by our team. We hope that you will choose us once again whenever you are in Nairobi

8/10 不錯

Bipin

於 2023 年 1 月住了 2 晚
George Keli 於 2023年1月23日的回應
Looking forward to welcoming you in future

10/10 優異

EYOBO MOSES KUOL

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
I like the location
George Keli 於 2023年1月16日的回應
Dear Moses,Greetings, we appreciate your review and looking forward to hosting you in future.Regards,

10/10 優異

Stacy

讚好：整潔度、職員與服務、設施服務和住宿狀況
Customer service, surrounding and clean
於 2021 年 11 月住了 3 晚

4/10 欠佳

George

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Breakfast was not good - apple juice and orange juice was clearly mixed with water… ordered pork chops and got a mixture of lamp and pork. We also had a scare when one of the cleaners attempted to get into our room after hours - I believe he was after my Mac book computer which I left out by mistake. There’s also and ever presence of, who I can only assumed are the owners, parading the restaurant area who are not friendly at all. I would not stay here again..
於 2022 年 4 月住了 7 晚

8/10 不錯

Michael

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Not bad.
Quite pleasant. My room (416) was large and had a great bed. My only complaints would be; no aircon, the WiFi was very hit and miss in the room, and the shower temperature was impossible to control. I’d stay here again, but it would have to be a different room.
於 2022 年 2 月住了 6 晚
Eve 於 2022年3月13日的回應
Dear Michael Thank you for you sincere feedback. It was pleasure hosting you. We do have portable aircon and fan but we are working on having the central a/c in future. Looking forward to hosting you once more in the near future.

10/10 優異

Vishal

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel for good value
於 2022 年 2 月住了 5 晚
Eve 於 2022年3月13日的回應
Dear Vishal, Thank you for your feedback. It was pleasure hosting you .Hope to see you in the near future whenever your business brings you back to Nairobi.

8/10 不錯

Gary

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Not disappointing
It was an acceptable hotel to stay in, although the hotel lacked any sort of atmosphere the room was spacious comfortable and clean. The staff friendly and polite. I would happily stay again.
於 2021 年 11 月住了 3 晚
George 於 2021年12月10日的回應
Dear Gary, Greetings from Lotos Inn & Suites, Nairobi. Thank you for your comments and we look forward to hosting you back in future

10/10 優異

Jukka

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Mukava hotelli kätevällä paikalla
Mukava hotelli kätevällä paikalla. Ei valittamista
於 2021 年 10 月住了 1 晚
George 於 2021年11月15日的回應
Thank you

10/10 優異

hildebrandt (Nairobi)

於 2021 年 10 月住了 1 晚

2/10 很差

真實旅客

讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
水が茶色 TVの写りが悪い Wi-Fiが弱い
於 2021 年 7 月住了 13 晚

8/10 不錯

真實旅客

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Spacious rooms
於 2021 年 7 月住了 3 晚

10/10 優異

Michelle

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
LOOKING FORWARD TO VISITING AGAIN
The rooms were spacious and cleaned everyday; linen changed as well! The staff were knowledgeable, friendly and ever so helpful! The entire stay was so pleasant, I would recommend the hotel anyone staying in Nairobi. Close to the malls and a walking track just across from the hotel!
於 2021 年 5 月住了 10 晚
Lotos inn &suites 於 2021年6月3日的回應
Dear Michelle, We are delighted to have been your chosen hotel during your recent stay in Nairobi. It was truly a pleasure to serve you. We appreciate your business and value your feedback . Thank you for staying at Lotos Inn & Suites,Nairobi and we hope you choose to create more memories with us whenever your travels bring you back to Nairobi. We look forward to welcome you to our hotel. Thank you and Kind regards Lotos inn&suites.

8/10 不錯

真實旅客

於 2021 年 1 月住了 11 晚
Lotos inn & suites 於 2021年2月3日的回應
We appreciate your feedback.Looking forward to hosting you once again in the future .

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
No complain all staff were perfect, this hotel is my favorite. I used to stay most of my time. Since 2016
於 2021 年 1 月住了 7 晚
George 於 2021年1月20日的回應
Many thanks for your comments, see you again.

10/10 優異

hwa sun

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 1 月住了 8 晚
Lotos inn & suites 於 2021年1月16日的回應
Dear sir,Thanks for staying with us. We appreciate your feedback!

10/10 優異

hwa sun

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 12 月住了 6 晚
Lotos inn & suites 於 2021年1月16日的回應
Dear sir,Thanks for staying with us. We appreciate your feedback!

2/10 很差

真實旅客

伴侶同遊, 多人同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
Just the breakfast. The location of restaurant. Roof top. But the room was pathetic..no cloaks no cutlery no other utensils .the cream was pathetic
於 2020 年 12 月住了 1 晚
George 於 2021年1月4日的回應
Dear Guest, Thanks for your feedback, indeed we provide them on request at the reception

6/10 一般

真實旅客

於 2020 年 11 月住了 1 晚
George 於 2020年12月8日的回應
Thank you for your feedback

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
It was great couldn't do much because of COVID 19. Hoping for a better next time.
於 2020 年 9 月住了 2 晚
Lotos inn & suites 於 2020年10月12日的回應
Thank you for staying with us.We appreciate your feedback. Indeed there was less activities going on due to the pandemic but hoping that during your next visit you will get to do a lot.

8/10 不錯

Gitte

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 2 晚
Johnson 於 2020年2月7日的回應
Dear Gitte Thank you very much for choosing to stay at Lotos Inn & Suites. Our hotel is committed to providing guests with clean and tidy rooms, attentive service and delicious dining. We hope our guests will feel at home or exceed your expectations. Thanks for your comments and look forward to seeing you again. Best Regards Lotos Inn & Suites

10/10 優異

EG (USA)

家人同遊, 商務旅客, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Property was nice, rooms were spacious and clean. Bathrooms were great too. Breakfast was OK. My room was right above the front desk so it was really noisy early in the morning as staff came in. Loud conversations at 5am is not pleasant. That’s my only complaint. Stay here just request a room away from the elevator and front desk.
於 2019 年 10 月住了 2 晚
Eve 於 2019年12月31日的回應
Dear Guest, Thank you very much for taking time to write us a review. We are happy to learn that you had a memorable stay with us. We are sorry for the inconveniences caused by the noise .We have taken the appropriate measures to avoid this from happening again.We look forward to welcoming you back home when you're travels bring you to Nairobi.

10/10 優異

真實旅客

於 2019 年 11 月住了 9 晚
Eve 於 2019年12月31日的回應
Dear Guest, Thank you very much for taking time to rate us. We are happy to learn that you had a memorable stay with us. We look forward to welcoming you back home when you're travels bring you to Nairobi.

10/10 優異

Cecilia

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent
Simple but very pleasant and conveniently located hotel. If you stay on the park side, you fall asleep to the sound of people playing football.
於 2019 年 11 月住了 4 晚
Eve 於 2019年12月31日的回應
Dear Guest, Thank you very much for taking time to write us a review. We are happy to learn that you had a memorable stay with us. We look forward to welcoming you back home when you're travels bring you to Nairobi.

8/10 不錯

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good food good space in room. Good bathroom. Helpful staff.
於 2019 年 11 月住了 1 晚
Eve 於 2019年12月31日的回應
Dear Guest, Thank you very much for taking time to write us a review. We are happy to learn that you had a memorable stay with us. We look forward to welcoming you back home when you're travels bring you to Nairobi.

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Amazing experience
Amazing experience.
於 2019 年 10 月住了 1 晚
Johnson 於 2019年10月30日的回應
Thank you for choosing Lotos Inn & Suites, I hope to provide hospitality service to you again.

6/10 一般

Marc

商務旅客
讚好：整潔度、住宿狀況和客房舒適度
於 2019 年 9 月住了 3 晚
George 於 2019年10月4日的回應
Dear Guest, Thank you very much for taking time to write us a review. We are happy to learn that you had a memorable stay with us. We look forward to welcoming you back home when you're travels bring you to Nairobi.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 8 月住了 7 晚
George 於 2019年10月4日的回應
Dear Guest, Thank you very much for taking time to write us a review. We are happy to learn that you had a memorable stay with us. We look forward to welcoming you back home when you're travels bring you to Nairobi.