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"I chose this hotel so I could do laundry in the middle of a 2 week trip. It took eight hours for drying and clothes still were soaking wet and I had to improvise by air drying on the balcony. No one could help at the front desk, and the translators app and English instructions provided by the hotel said I chose the right settings. Very frustrating. It would have been five stars except for this issue. "

"We had a wonderful stay. Beautiful hotel, comfortable bed, Fully stacked room with a washing machine. Walking distance to sights and restaurants. Friendly and helpful staff. Breakfast had lots of options. Loved having a hotel with an Onsen. "

"The service and room amenities were great. It's close to the train station both above and below ground, which is helpful when lugging suitcases to and from the hotel. "

"The only thing that lets this hotel down is having to check yourself in and out. It never feels as welcoming when you are expected to deal with a machine when you have staff standing at the desk doing nothing unless you need help. No thank you for staying with us - just a machine telling you you have checked out. Everything else was spot on and comfortable - the free daily snacks, drinks and rice dinner was appreciated. The champagne was particularly nice😀"

"Wonderful immersive experience, fantastic breakfasts and great central location. Incredible staff!"

"I enjoyed my stay at Soki Kanazawa. The staff were welcoming and very helpful. The room was very clean and nicely laid out. The restaurant in the hotel serves great Japanese breakfasts and the dinner Chef's kaiseki is fabulous. The restaurant staff is very good too. The location was ideal for my 4 night stay in Kanazawa. The only suggestion I have is for more lighting to be set up over the cabinet, refrigerator, counter area. That area is quite dark at night "

"The hotel was surprisingly quiet for being in the middle of pretty busy areas. The location is amazing as it’s only a five minute walk to both Omicho street market and Kanazawa M’Za."

"Overall was very good, conveniently located, simple check in, close to public transport. The only down side is central heating and cooling so the climate control in the room was useless and it got quite stuffy in the room. "

"We enjoyed our stay at the Mitsui Garden Hotel Kanazawa. It’s within 15-20mins walking distance of all Kanazawa’s main sites, and the hotel’s onsite onsen is great - especially after a long day sightseeing. The staff were kind and the breakfast was great. The only criticism is the check-in process - they made all clients wait until 1500 on the dot to check-in regardless of whether rooms were ready or not. If I could give a score for check-in, it would be very low. Other than that, I’d recommend this hotel for your stay in Kanazwa. "