Napa Napa Symphony Hotels

"Completely renovated and looks like it’s a brand new build."

"Excellent stay"

"Horrible Check-in Experience, 30 minutes waiting in line, people cutting in line, employees extremely slow, and no sense of urgency. While this is a resort and I expected it to be busy, the lack of urgency from the staff (except the bellboys) was appalling. We had to run immediately to dinner so we got to our room when we returned. Just to find they gave us the wrong room, not the suite we ordered. Walked across the resort because no one answers the phone and the AI that they use to “assist” you is a joke. I booked via hotels (dot) com. The same lady who checked me in blamed it on Hotels and the “systems”. This is absolute bs because I am sure they gave our suite away. We negotiated a rate to stay in our current room as we were not moving all our stuff. We will see what happens upon checkout (hopes are not high). Our room has multiple light switches that don’t work, the sliding door to the toilet is jammed in the wall, the shower faucet handle feels like it will fall off. The room view of the vineyard is beautiful though."

"The hotel is beautiful and so convenient to downtown Napa. The spa was amazing. Did not love the breakfast/ way too much butter on the food. Maybe some people would love that/ but it was not for me. The rooftop bar was fun and the food and drinks were great. The bathtub in the room was a huge bonus. Would absolutely stay again. Also- the outdoor fireplace in the room ( plus the cozy blanket) were perfect. Overall a 9/10!"

"Large rooms, great location and amenities. Honestly, paying for parking felt little too much. Good breakfast. "

"I booked this property based on the photos, location, and reviews of it being a 4 star hotel. This IS NOT a 4 star hotel. This is a 3 star hotel charging fees of a 4 star hotel without the amenities. This property has no room service, no formal restaurant, and no spa or even pool. While this property was downtown Napa, it was on an industrial road a 1 mile + walk to downtown. They charged $18 for parking each day and a $30 resort fee, which you could use on food or bev but limited to $30 each day not accumulative. We arrived at 11pm, and our shower had pink mold, hair of another guest, and none of the soaps or lotions were filled. Housekeeping would leave towels and trash bags in the hallway on the floor while they cleaned other rooms. Overall the hotel was "fine" but if you are looking or expecting a 4 star hotel this is NOT it."

"Clean and spacious basic room, "

"I go every year but this time I went in spring and was really uncomfortable the main lobby for grand reserve was closed. I won’t visit again in this time a year."

"Р"