「This was our second stay at the hotel. On our arrival we reported that the heating in the room wasn't working and were told that someone from mantainance would come to look at it. As nobody attended, we reported it again first in the morning only to find out that by the time we returned in the early evening, the heater still didn't work. We had to report it a third time before they made it right .」
「I booked a feature room, which was outstanding. Took my entire team here for a celebration. The hotel is beyond exceptional, and staff can't do enough for you. A few things to note the sauna and steam room are both cold. They need to do something about this for guests.
I spent over £3000 with the five rooms that were booked. It would be nice if this was recognised, being such a big booking and the additional spent on treatments.
The surroundings were just beautiful and the massage I...
「What a lovely surprise! This is a beautiful hotel in every way. The rooms are astonishing with so many little details. The renovations are incredibly impressive. The staff were fabulous. And the breakfast lovely. A truly relaxing stay and a great find.」