Nata Hotel with Pool

"We arrived on 30 November and the entire lodge was burned to the ground! No one around to explain. It didn't appear to be freshly burned. Why are they still taking reservations and payments? I want our money back! We had paid in full. #7460382275534. Please confirm you will refund us in full! Debi Nicholson"

"The whole resort appears to to be run down and derelict. The swimming pool is empty and the whole place unkept. The room was recently refurbished and clean. We were cought out that the online booking said breakfast was included and then when we checkjed in the manager advised us that it was not and we had to pay an additional fee for the breakfast."