I had a terrible experience with this hotel. We had to wait for more than 3 hours before we could check-in because the check-in time is only at 3pm. The staff didn't seem to care. Usually, hotels try to help with early check-ins and because the hotel was almost empty, but this was not the case. I cannot recommend this hotel.
Also this hotel has no wifi in the room, sauna was cold, there are no usb chargers or US electric outlets - it was impossible to charge phone or my laptop.
Vasily
10/10 優異
Elizabeth
伴侶同遊
2024年4月17日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel is impressive! -one of those rare occasions when you get what it says in the tin!! The building is impressive, the spaces are well-lit, comfortable, facilities are good, staff is super-helpful, the food is amazing, the rooms are spacious. The views are great, short walking distance into town; and you are the doorstep of Torres del Paine!
Elizabeth
於 2024 年 3 月住了 2 晚
8/10 不錯
Austin c
2024年4月12日
讚好:住宿狀況
Austin c
於 2024 年 4 月住了 4 晚
10/10 優異
Dennis
伴侶同遊
2024年4月2日
Really beautiful and staff very friendly.
Dennis
於 2024 年 3 月住了 3 晚
8/10 不錯
Rebecca
2024年3月23日
讚好:整潔度、設施服務和住宿狀況
There are a lot of good things about Remota. The rooms are beautifully designed and thought about. Some reviews mention staff not being friendly, but everyone I met was really helpful. The communal spaces are great for lounging around. The food was tasty and the bar is very good.
There are things I would like to see improved:
- Places to refill water bottles without having to ask the kitchen
- Better advertising of snacks and drinks being available from the bar outside of meal times
- The pool needs a shoe area before people come in, so outdoor shoes aren't being worn round the pool itself.
- A wifi booster so that wifi works in all rooms.
There are a couple of issues I had. The website advertises airport transfers from Punta, but when I tried to book I was told it is only during the day and I was on my own. The website also advertises excursions, but again when I actually went to book I was told these are only for guests on the packages. This wasn't an issue because there are lots of tours available locally, but it wasn't what I expected from the website. So I think the website should be updated to make these things clear.
The pool is really nice but was only actually working properly for two of my five days - the others there was unspecified 'maintenance' which meant it was cold and not full to the top as it should have been. This should be advertised better at reception (or ideally avoided!).
I would stay again if some of these things are improved!
Rebecca
10/10 優異
Mike
2024年3月18日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great Hotel
Great hotel, nice staff, breakfast was great as well. It’s a little outside of town, but that’s the point. 3 minute cab ride.
Mike
於 2024 年 3 月住了 1 晚
8/10 不錯
Michelle
2024年3月17日
Michelle
於 2024 年 3 月住了 3 晚
4/10 欠佳
Mark
2024年3月11日
讚好:整潔度
不滿:職員與服務
Hot tub was not working.
Mark
於 2024 年 3 月住了 1 晚
10/10 優異
Gordon
2024年3月7日
讚好:住宿狀況
Nice architecture and rooms
Interesting town with lots of restaurants and a good base for excursions