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"Great location - nice staff"

"We stayed for one night and I specifically asked for a double bed and when they saw myself and my wife (two women) arrive they obviously assumed that we were just friends and decided to put us in a room with two single beds. I went to ask how the assignation of rooms works and that I’d asked for a double room with a double bed (and paid extra for) and they told me they had no double rooms left although we were the first to check-in. There were various couples who’d arrived and checked in after us that I’m willing to bet received a double room! Absolutely disrespectful and frustrating. There was no possibility to put the beds together as they just slid apart and one was a different size and had a mattress as hard as a rock whilst the other sank when you lay on it. The cushions on the bed smelled like someone had rubbed their backside on them, and the shower was falling to bits. Wouldn’t stay here again if they paid me and we are so disappointed in the treatment when we’d specified that we wanted a double room with double bed. The advertisement said that the twin rooms were low availability, not the double rooms!!!"

"Very welcoming and extremely helpful staff. We are particularly grateful to Maria for sorting out forward travel and problems with home communications. Lovely historic building in the walls of Avila restored to a high standard. Restaurant food excellent. "

"lots of stairs"

"Todo muy bien. Gracias"

"Great attention. Clean and spacious room. I recommend. "

"Excelente Servicio de Cele y Hugo y todo el personal"

"Friendly staff specifically Maria at the front desk "

"The property is very well centralized. It's possible to walk to all the attractions and the train station. Staff is very friendly and helpful! "