Suite Large | 高档床上用品、迷你吧、客房内保险箱、特色装修

关于维也纳老城浪漫酒店的点评

4 out of 5
维也纳老城浪漫酒店
Kirchengasse 41, Vienna, Vienna

点评

9.6

绝佳

10 分 - 超赞。267 条好评,共有 346 条点评" "
8 分 - 还可以。69 条好评,共有 346 条点评" "
6 分 - 一般。8 条好评,共有 346 条点评" "
4 分 - 很差。2 条好评,共有 346 条点评" "
2 分 - 糟糕。0 条好评,共有 346 条点评" "

9.6/10

清洁度

9.8/10

员工和服务

9.4/10

服务设施

9.4/10

住宿条件和设施

9.4/10

环保

点评

10/10 超赞

Joyce,Taiwan

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Cozy and Fantastic
Cozy and Convenient Fantastic Breakfast Great trip arrangers and helpers of the hotel recepition staff

10/10 超赞

Mary

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Amazing staff, very welcoming and helpful, kind, courteous, professional, friendly.
2024 年 2 月入住 3 晚
Annabelle 于 2024年03月5日 的回复
Thank you so much Mary for your wonderful review and feedback! We're thrilled to hear that you found our staff amazing, welcoming, and helpful. We strive to provide kind, professional, and friendly service to all our guests. Your feedback means a lot to us! We look forward to welcoming you back very soon! The best wishes from Vienna, Annabelle and the A-Team

10/10 超赞

Sarah

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Well located quiet hotel near Volks Theatre underground station. Easy walking to most major attractions if you are mobile. Breakfasts are amazing! Staff are friendly & helpful.
2024 年 1 月入住 3 晚
Milena 于 2024年01月30日 的回复
Dear Sarah,we are very happy to learn you had a great stay while residing with us! As well, a big thank you for sharing your thoughts with us and the world, especially when they seem to be this positive!We are looking forward to having you with us soon again!All the best from Vienna,Milena + the A.-Team

10/10 超赞

Peter Schneemann

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Ein Juwel der Gastgeberschaft
eines der schönsten Hotels, das ich kenne. Dies, weil es an die Stelle von aufdringlichem Luxus die gute Gastgeberschaft in den Vordergrund stellt.
2024 年 1 月入住 3 晚
Milena 于 2024年01月30日 的回复
Lieber Herr Schneemann,wie schön zu lesen, dass Sie genau dieses Gefühl hatten, welches wir jeden Tag als unser höchstes Ziel setzen.Wir bedanken uns wärmstens für die netten Zeilen und dafür, dass Sie sich die Zeit genommen haben, diese mit uns & dem Rest der Welt zu teilen!Gerne hoffen wir auf ein baldiges Wiedersehen.Mit den besten Grüßen aus dem Altstadt Vienna,Milena + das A-Team

10/10 超赞

Joan

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Wonderful hotel filled with interesting art. Comfortable king-sized bed (which I didn’t expect) & nice-sized room. Delicious breakfast with extensive choices: combination of buffet and made-to-order options. Extremely friendly, helpful staff (desk and cleaning people). Our room, with windows facing inner courtyard, was very quiet. We were sorry to leave!
2023 年 9 月入住 3 晚
Annabelle 于 2023年11月15日 的回复
Thank you so much Joan for the absolut amazing review! How wonderful you enjoyed your stay and loved our comfy beds and the nice-sized room. As you probably know, we have so many different category's. So to know you loved yours makes us very happy. How fantastic you loved our delicious breakfast and appreciated the combination. But mostly we are very pleased how much you loved our friendly and helpful staff. We really try our best, to make every stay the best it can be. Thank you so much for your lovely words and we hope you come and visit us again soon. Best wishes from Vienna, Annabelle and the A-Team

10/10 超赞

Janice

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 3 晚
Annabelle 于 2023年11月15日 的回复
Thank you Janice for the amazing review! We are delighted to know, you had such a wonderful time with us! Hope to see you again, take care and the best wishes from Vienna, Annabelle and the A-Team

10/10 超赞

Susanne

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff at Alstadt is incredible. Service is friendly, prompt and anticipitory. They offer a complimentary breakfast and absoloutely lovely Afternoon Tea complete with pianist. There is wonderful art installed throughout the property and a rooftop terrace for relaxation outdoors. A nice amenity in a city hotel. The hotel is quiet and the housekeeping staff remembers what guests like (extra coffee for the in-room Nespresso) and provide same. Would stay again without hesitation.
2023 年 8 月入住 3 晚
Annabelle Bonner 于 2023年08月22日 的回复
Dear Susanne, thank you so much for the incredibly fabulous review! Thank you also for taking the time to write such lovely words. It is very gratifying to read that they had such a good time with us. Breakfast is very important to us and of course we need a good start to the day! At weekends we regularly have a piano player in the house and it's a great highlight with cake and tea. We have real angels in housekeeping, they try very hard and pay attention to the little things and wishes. It's so good that you got your extra coffee. :) How marvelous that you would come to us again in a heartbeat! That is the ultimate compliment! So we hope that your next stay won't be long in coming! With warmest regards from Vienna, Annabelle and the whole A-Team

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 7 月入住 7 晚
Annabelle Bonner 于 2023年08月22日 的回复
Thank you Anonymous for your great feedback! All the best from Vienna, Annabelle and the A-Team

8/10 还可以

Gary

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
A little shopworn. Similarly priced rooms vary significantly in size. Mirror over vanity is poorly situated. Breakfast and afternoon tea were very nice. Easy walk to the Museum quarried and to buses.
2023 年 8 月入住 3 晚
Anja 于 2023年08月23日 的回复
Hi Gary,Thanks you very much for taking the time to tell us about your stay!It is indeed one of the trickiest things to match the right room to the right person. I am sure we could do better next time and I am sorry we failed to find the perfect match. Our rooms are solely categorized by size but you are right - paying just a little bit more for a Double Medium or Large instead of a Regular will give you 5-10m2 more of space.Let's make your next stay a 5/5!We'd love to see you in the near future.Warm Regards from Vienna,AnjaFor the Management Team

10/10 超赞

Daniel

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Wunderbares Hotel mit wirklich gutem superfreundlichem Personal. Zum Wiederkommen!
2023 年 8 月入住 4 晚
Annabelle Bonner 于 2023年08月22日 的回复
Vielen herzlichen Dank Daniel für die wunderbare Rückmeldung! Wie schön, das Sie eine tolle Zeit bei uns hatte, besonders mit uns! :) Wir freuen uns schon auf den nächsten Aufenthalt und hoffen er ist schon ganz bald! Herzlichst aus Wien, Annabelle und das A-Team

10/10 超赞

Ruben

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We were greated with nothing but smiles and amazing service. The entire staff is there to help you and make you feel welcomed. They know the city well and their tips right on point. Great experience!
2023 年 7 月入住 4 晚
Annabelle Bonner 于 2023年08月22日 的回复
Dear Ruben, thank you so much for your lovely words and the fantastic feedback! It's so easy to smile with amazing guests and then the service is especially fun! We are delighted to read that you felt welcome and in good hands! And with some good tips, you can experience such a great city even better! We want you to have an unforgettable stay! We are very glad that we succeeded in doing so! We certainly hope that you will visit us again! Best regards from Vienna, Annabelle and the whole A-Team

6/10 一般

Jacob

2023 年 7 月入住 4 晚

10/10 超赞

Thomas

2023 年 6 月入住 2 晚
Annabelle 于 2023年08月2日 的回复
Thank you Thomas for this great review! So glad to know you had a good time! Looking forward to your next stay! Best regards from Vienna, Annabelle and the A-Team

8/10 还可以

Christian

与家人出行
满意:员工和服务,清洁度
不满意:住宿条件和设施
Sehr schönes Boutique-Hotel, aber: die Lifte waren eine Katastrophe, fielen immer wieder aus, Reparatur wartete wohl auf Ersatzteile. Leckeres, reichhaltiges Frühstücksbufett; tolles Ambiente; alle Räume individuell eingerichtet Fazit: jederzeit wieder, wenn der Lift wieder funktioniert (besser vorher zusichern lassen!)
2023 年 6 月入住 7 晚

10/10 超赞

sandra

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 6 月入住 2 晚
Annabelle 于 2023年08月2日 的回复
Dear Sandra, thank you so much for this fantastic review! Glad you had a good time with us! Hope you come and visit us again. Best regards from Vienna, Annabelle and the A-Team

10/10 超赞

Emily

2023 年 6 月入住 3 晚
Annabelle 于 2023年08月2日 的回复
Thank you very much Emily for the great review! We hope you visit us again very soon! Best regards from Vienna, Annabelle and the A-Team

10/10 超赞

Meredith

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 4 月入住 4 晚

10/10 超赞

Melroy Alistair

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Highly recommend
I can only say that this hotel is an experience beoynd the ordinary. Such service, breakfast and environment.
2023 年 2 月入住 3 晚

10/10 超赞

Thomas,Tamm

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Sehr freundliches und hilfsbereites Personal, sehr schöne individuelle Zimmer, sehr gutes Frühstück mit einer tollen Auswahl an regionalen Produkten

10/10 超赞

Melyna,Montreal

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Best service! We loved the staff. They took good care of our toddler.

10/10 超赞

Lina

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 12 月入住 3 晚

10/10 超赞

NADAV

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 12 月入住 3 晚

8/10 还可以

Konstantin

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 11 月入住 2 晚

10/10 超赞

Matthew

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice facility with good breakfast. A little outside of the tourist areas so quiet but still walkable. Upgraded/new bathrooms. Would consider staying here again.

10/10 超赞

udi

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Friendly staff and superb location
This was an amazing stay. My wife and I came for a short weekend vacation and loved every minute. The hotel is perfectly located with good food options all around (check out the Momo pizza place). It is close to public transport options and when we stayed it had two Christmas markets near by. The stuff is amazingly friendly, with contagious smiles and welcoming atmosphere. Lastly, a great breakfast was included with a variety of breads, cheese, hams, eggs and fruits. We will definitely come again
2022 年 11 月入住 3 晚

10/10 超赞

Christoph

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Immer wunderbar
2022 年 10 月入住 2 晚

10/10 超赞

Andreanne

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We loved everything about this unique hotel and highly recommend it. Remarkable design, helpful and friendly staff, delicious breakfast buffet, charming location near trendy cafes and a short walk to the main tourist attractions in the old town. Would love to return.
2022 年 7 月入住 4 晚

10/10 超赞

Michael

满意:清洁度、员工和服务、服务设施、住宿条件和设施
I loved this hotel and would return without hesitation. It’s nicely situated just outside the main tourist area but within an easy walk of major attractions. It’s also very close to a subway stop. The room was beautifully decorated, roomy, bright and airy. It had really high ceilings. And the shower was very good, though it did routinely leak onto the floor. That was the only problem and it was relatively minor. Breakfast was good though the service there was inconsistent. The first day a server told me the specials and took my order. The second day I had to chase someone down. I skipped breakfast the third day. Otherwise the service was excellent. The afternoon tea and cake in the salon was nice too.
2022 年 7 月入住 3 晚

10/10 超赞

Sara Louise

2022 年 7 月入住 5 晚

10/10 超赞

Anna Louise

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 5 月入住 1 晚

10/10 超赞

真实旅客

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 5 月入住 2 晚

10/10 超赞

Leona

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
An outstanding hotel, the staff could not do enough to make my stay more comfortable. The rooms are brilliantly designed and luxurious. Food is great quality, service is excellent but not over bearing.
2022 年 4 月入住 3 晚
Lea Handschuh 于 2022年04月10日 的回复
Dear Leona, thank you so much for your honest and kind feedback. It so great to hear that you enjoyed your stay over all with us! :-) We are looking forward to hopefully welcome you soon at the Altstadt Vienna! kind regards, Lea and the A-Team

10/10 超赞

JOHN JAMES

商务旅客
满意:清洁度、员工和服务、住宿条件和设施
The rooms was excellent, as was the location if you want to visit the old city. The lounge was also fantastic, well setup and the staff was great. I will go back again for certain.
2022 年 3 月入住 6 晚
Lea Handschuh 于 2022年04月10日 的回复
Dear Mr. James, Thank you very much for taking the time to fill out our survey. We are very happy to hear that you enjoyed your stay here with us and that you were satisfied :) We will of course be happy to share your feedback with the whole team - such positive feedback gives us great pleasure. We look forward to hopefully welcoming you again soon :) Best regards from Vienna, Lea & the whole Altstadt team

10/10 超赞

Federica

商务旅客
满意:清洁度、员工和服务、客房舒适度
2022 年 2 月入住 1 晚

6/10 一般

CLARE

满意:清洁度
不满意:员工和服务
Disappointing, surprised it’s a Small Luxury Hotel
We booked a Large Double Room. The first room we were allocated was awful. Tiny shower room and was not decorated at all. As we said at the time, it felt like a room in a mental asylum. We were then given Room 23 which was marginally better but looked nothing like any of the rooms on the website. I had a look in other rooms when housekeeping were in and I think we got one of the worst rooms in the hotel. The restaurant recommendation we were given was not great. Overall, fine if you need to be in that part of Vienna, but not a destination hotel by any means. Short on style and certainly not luxurious.
2022 年 2 月入住 3 晚
Lea 于 2022年02月26日 的回复
Dear Ms. Clare, thank you very much for your feedback. We are sorry to hear that you were still satisfied with your room. As you may already know, each room is absolutely individual and unique in itself. We are sorry that neither of the two rooms corresponded to your taste. However, maybe next time we will find one together that meets your requirements. We would also like to recommend you the "Unguided Tour" on our website, where you can get an insight into the different rooms yourself. Maybe you will find your new favourit room there. :-) On behalf of the entire A-Team, I would like to apologise to you once again. However, thanks to your feedback, we are now well prepared for your next stay with us and look forward to it. Best regards from the Altstadt Vienna, Lea Handschuh & the A-Team

10/10 超赞

christopher

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Our second stay. This is a boutique hotel in an excellent location. Will stay hete again. No need to say more
2022 年 2 月入住 5 晚

10/10 超赞

Chantal

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Das Hotel ist super gemütlich, ganz wunderbar. Die Lage ist auch prima, direkt im historischen Bezirk.
2021 年 12 月入住 4 晚

10/10 超赞

Cindi

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Special place
Exceptional hotel. Comfortable rooms, free bikes available, fantastic breakfast, and really nice lounge for guests with daily afternoon tea and kuchen. Very strongly recommend. A/c also works really well. 6-7 minute walk to U bahn. Great neighborhood with many wonderful restaurants.
2021 年 10 月入住 3 晚

10/10 超赞

Dorthe

2021 年 6 月入住 3 晚

10/10 超赞

Anja,Hannover

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Eine wirklich sehr angenehme Unterkunft mit hilfsbereitem und freundlichem Personal und gutem Frühstück. Der erste Bezirk ist fussläufig erreichbar. Wir haben uns rundum wohl gefühlt.
2020 年 7 月入住 3 晚

8/10 还可以

真实旅客

2020 年 7 月入住 1 晚

10/10 超赞

Marcel

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Uneingeschränkt zu empfehlen
Ist ein ganz spezielles kleines Hotel mit sehr viel Charme. Qualität des Frühstücks ist ausgezeichnet wenn ich gerade hervorragend, tolle Zimmer wenn man diesen Stil liebt. Man fühlt sich weniger wie in einem Hotel sondern irgendwie zu Hause
2020 年 6 月入住 3 晚

10/10 超赞

真实旅客

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Schön dass es noch sowas gibt! Kunst und Kultur sind da zu Hause.
2020 年 2 月入住 3 晚
Melanie Fraiss 于 2020年02月29日 的回复
Vielen Dank für das schöne Feedback, wir freuen uns sehr, dass es Ihnen bei uns gefallen hat und wir hoffen, dass Sie uns bald wieder besuchen. Bis dahin liebe Grüße aus Wien, Melanie Fraiss

8/10 还可以

真实旅客

满意:清洁度、员工和服务、服务设施、住宿条件和设施
ホテルはお部屋も綺麗で、朝食やアフタヌーンティーのサービスも良かったです。旅行中足首を捻挫してエレベーターをずっと使いましたが、強いて言えばエレベーターが遅い。なかなか来ないときがあります。あと、ホテルの場所ですが急ではないですが坂道にあります。最寄り地下鉄からホテルまでの道も急ではないですが坂道。お部屋が道に面した部屋で眺めが良かったです。
2020 年 1 月入住 5 晚
Melanie Fraiss 于 2020年01月29日 的回复
Dear guest, thank you very much for your feedback, we are happy that you have enjoyed your stay with us. We hope to welcome you soon again and send kind regards from Vienna.

8/10 还可以

Tom,Regensburg

与配偶出行
满意:员工和服务,清洁度
The bed in our room had a very firm mattress. We received some relief after bringing this up with hotel staff and they provided mattress toppers. Our initially assigned room (junior suite) faced a busy street. The noise level and poor insulation due to old windows kept us up into early morning hours. Hotel staff was responsive to our complaints and assigned us a much more agreeable room (same category). The water in the shower of the new room drained very slowly, effectively flooding the bathroom each time we used it. The continental breakfast buffet was plentiful and provided lots of choice. The hotel is in a great, very central location. The entire hotel is full of art works and eclectic designs. If you’re an art lover, this place is made for you! Generally speaking, hotel staff were very responsive to our wishes and needs. We would probably not stay at this property again as the individualistic design of the assigned room might not be to our liking. We also missed the presence of an in-house restaurant and/or bar. We obviously knew about the latter two points, but wanted to try it out anyway. The hotel does provide a printed map card with recommended restaurants. Overall it was a good hotel, just not our taste.
2019 年 12 月入住 3 晚
Melanie Fraiss 于 2019年12月31日 的回复
Dear Tom, thank you so much for taking the time and giving us such sincere feedback. First of all, I am sorry that not everything has been to your total satisfaction, but also very happy to hear, that our wonderful staff could assist you with issues occuring during your stay. We do have our bar in-house which is open until midnight and offers drinks and small snacks, as for the restaurant, given that we are located at Spittelberg, with its many restaurants, bars and cafes, we provide our guests with personal recommendations in walking distance. We do have 62 different rooms and Suites, we would be happy to welcome you another time and select the perfectly suitable room for you just in advance to make your stay absolutely comfortable. Until then we send kind regards from Vienna, Melanie Fraiss

8/10 还可以

真实旅客

2019 年 12 月入住 3 晚
Melanie Fraiss 于 2019年12月31日 的回复
Thank you very much for your feedback, we hope to welcome you soon again. Kind regards, The Altstadt Team

10/10 超赞

Steve

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The Hotel Altstadt is a great place to stay, location is excellent, the rooms are very clean and well stocked, the staff are polite and professional and the breakfast and afternoon tea are superb. We would definitely stay here again.
2019 年 11 月入住 3 晚
Melanie 于 2019年12月31日 的回复
Dear Steve, thank you so much for your feedback, we are happy that we could make your stay in Vienna a great experience. We hope to welcome you soon again. Kindest regards, The Altstadt Team

10/10 超赞

真实旅客

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 12 月入住 3 晚
Melanie Fraiss 于 2019年12月31日 的回复
Thank you very much for your great feeback, we really hope to welcome you soon again! Kindest regards, Melanie Fraiss

10/10 超赞

真实旅客

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Stylish unique hotel. Staff were all lovely. Breakfast delicious.
2019 年 11 月入住 3 晚
Melanie 于 2019年12月5日 的回复
Thank you so much for this great feedback, we really hope that you will visit us soon again. Kindest regards from Vienna, The Altstadt Team

10/10 超赞

Joe

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Romantic weekend in Vienna
This was our first wedding anniversary and we celebrated with a weekend at the Christmas markets. The hotel was amazing from start to finish. Really friendly reception staff beautiful afternoon tea and breakfast included in your room rate. The decor is class lots of style and you can tell alot of thought and design has gone into its creation. I could not rate this hotel high enough and we will definitely stay here on our next trip to Vienna ❤
2019 年 11 月入住 2 晚
Melanie 于 2019年12月5日 的回复
Dear Joe, thank you so much for this lovely feedback. We are flad that you have had such a wonderful experience in Vienna - Christmas time is indeed very special here. We hope to welcome you soon again and send warm regards, The Altstadt Team