Mountaineer Casino Resort 的評價

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登山者娛樂場/賽道及度假村的評價

登山者娛樂場/賽道及度假村

1420 Mountaineer Circle, New Cumberland, WV

7.8

不錯

8.0/10

整潔度

8.0/10

職員與服務

7.4/10

設施服務

7.8/10

住宿狀況

8.0/10

環保程度

2/10 很差

Mulin

2019年3月29日

讚好：整潔度和客房舒適度

不滿：職員與服務和住宿狀況

Bad WiFi

The WiFi is really bad. I can’t access to the internet while staying in the room. The hotel deliberately tries to drag you out of the room to the casino and the racetrack. When I called the front desk and complained about wifi service, all they told me is “well sir, it turns out you are in a dead spot. Sorry” This is absurd, not everyone comes here is for the casino and racetrack. I’m on a business trip, and it’s a just a stopping by.

於 2019 年 3 月住了 1 晚

J.Shuler, Director of Hotel Operations 於 2019年4月12日的回應

Thank you for taking the time to post and for the feedback. I will make sure I let our IT department know. Perhaps they need to add more hot spots. We appreciate you bringing the matter to our attention.

8/10 不錯

Charles

商務旅客

2024年4月30日

讚好：整潔度和職員與服務

Restaurants weren’t open

於 2024 年 4 月住了 1 晚

Irene 於 2024年5月3日的回應

Thanks for staying with us. We appreciate your feedback!

6/10 一般

Amanda

家人同遊

2024年4月17日

I was very disappointed that no coffee was available anywhere in the morning, i drank the coffee in my room the night before, therefore expected coffee available in the lobby in the morning, since the only restaurant that serves coffee doesn't open until 7am. I was also disappointed that the spa was not open during the week as i took my mother and was going to surprise her with a facial treatment, why can't someone be on-call? Seems like only the people that book on weekends get the better experience. Restaurant hours are very inconvenient. On a positive note the staff at the bar was very friendly, and the room was very clean! I will come back, as i do like this venue,

於 2024 年 4 月住了 1 晚

Irene 於 2024年4月17日的回應

Thanks for staying with us. We appreciate your feedback!

10/10 優異

duane

2024年4月16日

讚好：整潔度

於 2024 年 4 月住了 1 晚

Irene 於 2024年4月17日的回應

Thanks for staying with us. We appreciate your feedback!

2/10 很差

Dallas

伴侶同遊

2024年4月14日

讚好：職員與服務

不滿：整潔度

The room for over $240 for one night was disgusting. Crumbs all in the mattress, hair on the sink and shower wall, yellow stains around the faucet and on the ceiling in the bathroom. Staff was accommodating to give us a new room but I would still never stay here again.

於 2024 年 4 月住了 1 晚

Irene 於 2024年4月15日的回應

We will address this directly. Thanks for your feedback!

10/10 優異

Jennifer

2024年4月9日

讚好：整潔度、職員與服務和住宿狀況

Nice place

於 2024 年 4 月住了 1 晚

Irene 於 2024年4月9日的回應

Thanks for staying with us. We appreciate your feedback!

6/10 一般

Alexa (astoria)

2024年4月3日

讚好：整潔度和職員與服務

The room was clean and good sized. Food options are limited. The steak sandwich was excellent. Overcharging ATM 6.99 Bottle of soda $4 Hinges on bathroom door were rusted and rust was running onto the door frame.

於 2024 年 4 月住了 2 晚

Irene 於 2024年4月6日的回應

Thanks for staying with us. We will be addressing your concerns.

6/10 一般

Heather

家人同遊

2024年3月18日

Had to return to the desk 3 times for check in, after being told at 2:30 the room would be ready at 3 instead of 4. At 3:55 room still not available (after waiting in line for quite some time) and actually told to get back in line because a phone call could not be made until 4:00.

於 2024 年 3 月住了 1 晚

Irene 於 2024年3月18日的回應

Thanks for your feedback. We will address this directly.

8/10 不錯

Arnita

2024年3月18日

讚好：整潔度、職員與服務和住宿狀況

於 2024 年 3 月住了 1 晚

Irene 於 2024年3月19日的回應

Thanks for staying with us. We appreciate your feedback!

10/10 優異

Elena

家人同遊, 多人同遊

2024年3月3日

讚好：整潔度、職員與服務、設施服務和住宿狀況

Loved my visit with mountaineer! Clean, Safe, Quiet, and so much fun!

於 2024 年 3 月住了 1 晚

Irene 於 2024年3月4日的回應

Thanks for staying with us. We appreciate your feedback!

8/10 不錯

Clint

2024年3月3日

讚好：職員與服務

於 2024 年 3 月住了 1 晚

Irene 於 2024年3月4日的回應

Thanks for staying with us. We appreciate your feedback!

10/10 優異

jeffrey

伴侶同遊

2024年3月2日

讚好：整潔度、設施服務和住宿狀況

very clean the hotel room we had. what we didn't care for is when we checked in, the check in lady kept harping about a players card. We told her we didn't have one, but she did insist us to get one. told her once we we settled in, we will get one. she tell us about the $10 free play. We haven't been there for years. We will come back again though. This issue will not keep us from staying at the Mountaineer.

於 2024 年 2 月住了 1 晚

Irene 於 2024年3月2日的回應

Thanks for staying with us. We appreciate your feedback!

8/10 不錯

amy

伴侶同遊

2024年2月28日

讚好：整潔度、職員與服務和住宿狀況

Very clean, friendly staff. Rooms large in hotel (cant speak as to lodge). Drinks at bars reasonably priced as compared to other casinos in PA ans MD. Downside only 1 dining option on a monday night after 7. Surrounding area does not have any restaurants etc. Will definitrly go back.

於 2024 年 2 月住了 1 晚

Irene 於 2024年2月28日的回應

Thanks for staying with us. We appreciate your feedback!

10/10 優異

JANICE

家人同遊

2024年2月27日

讚好：整潔度、職員與服務、設施服務和住宿狀況

Very convenient for the area In which I needed to stay. Great dining options.

於 2024 年 2 月住了 3 晚

Irene 於 2024年2月27日的回應

Thanks for staying with us. We appreciate your feedback!

4/10 欠佳

Marylena

伴侶同遊

2024年2月25日

讚好：整潔度、職員與服務和設施服務

Everything was great except the bed. We got the king suite and the bed was so hard it was like laying on the floor.

於 2024 年 2 月住了 1 晚

Irene 於 2024年2月27日的回應

Thanks for staying with us. We will address this directly with the housekeeping.

10/10 優異

Martin

2024年2月19日

讚好：整潔度、職員與服務和住宿狀況

於 2024 年 2 月住了 1 晚

Irene 於 2024年2月23日的回應

Thanks for staying with us. We appreciate your feedback!

10/10 優異

Brian

家人同遊

2024年2月14日

讚好：整潔度、職員與服務、設施服務和住宿狀況

Thank you for the great night stay the only thing I noticed was the mattress was way harder than most places half as nice as yours.

於 2024 年 2 月住了 1 晚

Irene 於 2024年2月14日的回應

Thanks for staying with us. We appreciate your feedback!

6/10 一般

Jacqueline

2024年2月11日

於 2024 年 2 月住了 1 晚

Irene 於 2024年3月22日的回應

Thanks for staying with us. We appreciate your feedback!

4/10 欠佳

Gerri

伴侶同遊

2024年2月10日

讚好：整潔度、設施服務和住宿狀況

Everything was nice as far as the resort goes very clean and convenient the bed was very comfortable! but the casino slot machines were tight and didn't pay 😞 hardly at all so I feel people won't go there if they feel like they can't win a little of their money back!

於 2024 年 2 月住了 1 晚

Irene 於 2024年2月10日的回應

Thanks for staying with us. We appreciate your feedback!

8/10 不錯

Elizabeth

2024年2月5日

於 2024 年 2 月住了 1 晚

Irene 於 2024年3月22日的回應

Thanks for staying with us. We appreciate your feedback!

4/10 欠佳

Sandra

伴侶同遊

2024年2月4日

讚好：職員與服務

不滿：住宿狀況

There were aunts all over the bathroom when we woke up in the mo Disgusting!

於 2024 年 2 月住了 1 晚

Irene 於 2024年2月5日的回應

We will address this directly. Thanks for your feedback!

10/10 優異

Sheila

2024年2月2日

讚好：整潔度

於 2024 年 1 月住了 1 晚

Irene 於 2024年2月3日的回應

Thanks for staying with us. We appreciate your feedback!

10/10 優異

Mary

多人同遊

2024年1月28日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

於 2024 年 1 月住了 1 晚

Irene 於 2024年1月29日的回應

Thanks for staying with us. We appreciate your feedback!

6/10 一般

Leea

2024年1月28日

讚好：客房舒適度

不滿：整潔度和職員與服務

Just bypass the hotel

When we arrived at our room it was ok, outdated but ok you could see the floor wasn’t vacuumed. But the bathroom … hair in the bathroom door more than 3 the side of the tub if u really look was dirty. I didnt Take pics of inside the tub it was dirty and the tub facet constantly leaked so that was hard to sleep over. I immediately went to the front desk where I was Told their was no manager to say something upon checkout.. ok that does me no good now.. we didn’t shower the whole weekend. Checkout time I was Told by a manager their not in charge of cleaning she could call the cleaning supervisor she may have time to talk to me. May? Talk about pass the buck! I just Told the manager I dont Have time for a Maby..

於 2024 年 1 月住了 2 晚

6/10 一般

Dena

2024年1月21日

讚好：職員與服務

Average, older and dank casino. Our shower had a loud heavy stream of water all night long. The drinks should be free so you at least you feel you get something for your money.

於 2024 年 1 月住了 1 晚

Irene 於 2024年1月22日的回應

Thanks for staying with us. We appreciate your feedback!

6/10 一般

Bob

家人同遊, 多人同遊

2024年1月14日

讚好：整潔度和住宿狀況

不滿：職員與服務

The mahogany "sports bar" should be renamed restaurant. We had a party of twelve, but the manager wouldn't allow the staff to combine tables to accommodate us or turn up the volune on the televisions while the football game wss on. Instead we had to listen to pop music. Even the food for the sports bar was brought accross the building on a dirty cart. Don't think that we'll be eating there again.

於 2024 年 1 月住了 1 晚

Irene 於 2024年1月15日的回應

We will address this directly. Thanks for your feedback!

10/10 優異

jeffery

2024年1月13日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

We love this place.. great to have a few drinks gamble and head safely back to the room. The only issue we have ever had was at checkin.. the front desk staff is not the most attentive or friendly..during check in the other, the girl was more interested in talking on her phone than checking us in.

於 2024 年 1 月住了 2 晚

Irene 於 2024年1月15日的回應

Thanks for staying with us. We will address this directly.

10/10 優異

christina

2024年1月8日

於 2024 年 1 月住了 1 晚

Irene 於 2024年1月9日的回應

Thanks for staying with us. We appreciate your feedback!

10/10 優異

Khaled

2024年1月2日

於 2023 年 7 月住了 1 晚

Irene 於 2024年1月5日的回應

Thanks for staying with us. We appreciate your feedback!

10/10 優異

Kenneth

家人同遊

2023年12月25日

讚好：整潔度、職員與服務、設施服務和住宿狀況

Large facility and property. Good for walking or jogging outdoors. Nice pool and whirlpool area. Parking easy and casino very clean and roomy.

於 2023 年 12 月住了 1 晚

Irene 於 2023年12月26日的回應

Thanks for staying with us. We appreciate your feedback.

10/10 優異

Alicia

2023年12月24日

於 2023 年 12 月住了 1 晚

Irene 於 2024年1月15日的回應

Thanks for staying with us. We appreciate your feedback!

2/10 很差

Dalyn

2023年12月21日

讚好：職員與服務和設施服務

The only restaurant open, Gatsby restaurant had low quality and expensive food. The bathtub drain plug did not hold water and the phone in the room was unable to connect with the front desk. I also found out upon arrival that Expedia charges $60 per day more than if you book the hotel directly

於 2023 年 12 月住了 2 晚

Irene 於 2023年12月23日的回應

We will address this directly. Thanks for your feedback!

8/10 不錯

JEORJIANA

伴侶同遊

2023年12月11日

讚好：整潔度、職員與服務和住宿狀況

It was not a far drive. Room were clean and big. Everybody was nice and helpful.

於 2023 年 12 月住了 1 晚

Irene 於 2023年12月11日的回應

Thanks for staying with us. We appreciate your feedback!

10/10 優異

Mark G

2023年12月8日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

於 2023 年 12 月住了 1 晚

Irene 於 2023年12月11日的回應

Thanks for staying with us. We appreciate your feedback!

6/10 一般

Genene

多人同遊

2023年12月8日

We booked months ahead but when we arrived we were put in the old part of hotel instead of new part and we were not happy about that. The hotel was not packed at all which is why we should have been placed in the nicer newer part of hotel. Also, the hotel smelled so badly of smoke, we were congested and coughing all night. We are non-smokers and we smelled of smoke horribly.

於 2023 年 12 月住了 1 晚

Irene 於 2023年12月8日的回應

Thanks for your feedback. Sorry but you booked in the lodge which the rate is lower than the hotel.

10/10 優異

William

2023年11月24日

讚好：整潔度、職員與服務和住宿狀況

於 2023 年 11 月住了 3 晚

Irene 於 2023年12月4日的回應

Thanks for staying with us. We appreciate your feedback!

8/10 不錯

Robert J Delegram

2023年11月21日

於 2023 年 10 月住了 1 晚

Irene 於 2023年11月22日的回應

Thanks for staying with us. We appreciate your feedback!

8/10 不錯

Jennifer

2023年11月20日

於 2023 年 11 月住了 1 晚

Irene 於 2023年11月22日的回應

Thanks for staying with us. We appreciate your feedback!

6/10 一般

Debbie

2023年11月5日

於 2023 年 10 月住了 1 晚

Irene 於 2023年12月4日的回應

Thanks for your feedback. We will be addressing your concerns..

8/10 不錯

真實旅客

2023年11月3日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

於 2023 年 10 月住了 2 晚

Irene 於 2023年11月4日的回應

Thanks for staying with us. We appreciate your feedback!

10/10 優異

Yvonne M. (Wexford)

2023年10月29日

讚好：整潔度、職員與服務和住宿狀況

於 2023 年 10 月住了 1 晚

Irene 於 2023年10月30日的回應

Thanks for staying with us. We appreciate your feedback!

6/10 一般

真實旅客

2023年10月16日

讚好：整潔度、職員與服務和客房舒適度

Convenient to stay if you like gambling

Rooms are showing its age! Bathrooms require major remodeling. They won't allow checkout after 11 am which is not convenient! After playing in casino for the entire night they expect guests to leave by 11!!

於 2023 年 10 月住了 1 晚

Irene 於 2023年10月25日的回應

We're in the process of remodeling all the lodge bathrooms. Thanks for your feedback!

8/10 不錯

DANA

2023年10月10日

讚好：職員與服務

不滿：整潔度

於 2023 年 10 月住了 1 晚

Irene 於 2023年10月10日的回應

Thanks for staying with us. We appreciate your feedback!

8/10 不錯

Cynthia

2023年10月9日

讚好：整潔度、職員與服務和住宿狀況

We like the convenience to the casino and the pool and hot tub.

於 2023 年 10 月住了 1 晚

Irene 於 2023年10月10日的回應

Thanks for staying with us. We appreciate your feedback!

10/10 優異

Jody

2023年10月9日

於 2023 年 10 月住了 1 晚

Irene 於 2023年10月30日的回應

Thanks for staying with us. We appreciate your feedback!

10/10 優異

JEFF

伴侶同遊

2023年10月8日

讚好：整潔度、職員與服務、設施服務和住宿狀況

於 2023 年 10 月住了 1 晚

Irene 於 2023年10月9日的回應

Thanks for staying with us. We appreciate your feedback!

4/10 欠佳

Michael

伴侶同遊

2023年10月6日

不滿：職員與服務

Many workers were very nice, polite and pleasant however we had a three bad experiences with two of the woman at the front desk. Very rude, abrupt and unhelpful.

於 2023 年 10 月住了 1 晚

Irene 於 2023年10月6日的回應

We will address this directly. Thanks for your feedback!

8/10 不錯

Jeffrey

2023年10月4日

讚好：職員與服務、住宿狀況和客房舒適度

Good value for a reasonable price.

Check in was fast and easy. The room was nicely appointed. Staff was extremely friendly and courteous. The only reason I did not rate as excellent was that instead of having housekeeping clean the rooms daily (was for a three night stay) or even providing towels and other things, we were told that we have to call the front desk and ask for them (which, in all fairness to them, that may be due to post-covid policies). Hotel was pet friendly. Would recommend.

於 2023 年 9 月住了 3 晚

Irene 於 2023年10月4日的回應

Thanks for staying with us. We appreciate your feedback.

8/10 不錯

ANASTASIOS

2023年10月4日

讚好：整潔度和設施服務

Property is fine

於 2023 年 10 月住了 1 晚

Irene 於 2023年10月4日的回應

Thanks for staying with us. We appreciate your feedback.

10/10 優異

Craig

2023年9月27日

讚好：整潔度、職員與服務和住宿狀況

Older rooms but clean and comfortable. Bed was comfortable. Sheets and towels were fine. Not all the restaurants at casino are open 7 days a week but we did not starve.

於 2023 年 9 月住了 2 晚

Irene 於 2023年9月30日的回應

Thanks for staying with us. We appreciate your feedback.

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登山者娛樂場/賽道及度假村的評價

評價

不錯

8.0/10

8.0/10

7.4/10

7.8/10

8.0/10

評價

2/10 很差

Mulin

Bad WiFi

Mulin

8/10 不錯

Charles

Charles

6/10 一般

Amanda

Amanda

10/10 優異

duane

duane

2/10 很差

Dallas

Dallas

10/10 優異

Jennifer

Jennifer

6/10 一般

Alexa (astoria)

Alexa

6/10 一般

Heather

Heather

8/10 不錯

Arnita

Arnita

10/10 優異

Elena

Elena

8/10 不錯

Clint

Clint

10/10 優異

jeffrey

jeffrey

8/10 不錯

amy

amy

10/10 優異

JANICE

JANICE

4/10 欠佳

Marylena

Marylena

10/10 優異

Martin

Martin

10/10 優異

Brian

Brian

6/10 一般

Jacqueline

Jacqueline

4/10 欠佳

Gerri

Gerri

8/10 不錯

Elizabeth

Elizabeth

4/10 欠佳

Sandra

Sandra

10/10 優異

Sheila

Sheila

10/10 優異

Mary

Mary