Hello Kai, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

Dear Denea, We're thrilled to hear that you had a fantastic stay with us! Your 5-star rating means the world to us, and we appreciate you taking the time to share your experience. We're delighted that you enjoyed your time at our hotel, and we look forward to welcoming you back for another exceptional stay in the future. If there's anything more we can do to enhance your next visit, please don't hesitate to let us know. Safe travels!

Hi Jessica!We are so glad you had a great time with us in Utica! It sounds like you had a great time, from our helpful and friendly staff to our clean rooms and tasty free food. Plus, free parking is a great perk that everyone loves. It makes us happy that we could help make your stay a good one. We can't wait to see you again soon!

Hi Eric,We're delighted to hear you enjoyed your stay with us before witnessing the eclipse! Our team strives to provide comfortable and affordable accommodations for families, ensuring a pleasant experience for all our guests. It's great to know that you found our breakfast buffet to your satisfaction, as we make it a priority to maintain quality and variety throughout service hours. Thank you for choosing to stay with us, and we hope to welcome you back for future adventures!

Hi Sudhanshu!Thrilled to hear you had a fantastic stay with us and took the time to share your experience! We're delighted you found our hotel affordable and rated us 4 out of 5 stars. We're always striving to make every guest's stay exceptional, so if there's anything specific you loved or any suggestions for improvement, we're all ears! Looking forward to welcoming you back for another wonderful stay soon!

Dear Britini,We're sorry to hear that your stay with us didn't meet your expectations, but we appreciate you taking the time to leave your feedback! Your input helps us understand how we can improve and better serve our guests in the future. We'd love the opportunity to learn more about your experience and see how we can make it right. Please don't hesitate to reach out to our team directly so we can address any concerns you may have. We hope to welcome you back for a much-improved stay!

Dear Afroza, What a delight to hear from you! We're thrilled to receive your feedback and learn about your recent stay with us, scoring a solid 4 out of 5. It's always fantastic to know that our guests have had a positive experience under our roof!We're over the moon to hear that our team was able to swiftly accommodate your room change request. We understand the importance of feeling comfortable during your stay, and we're delighted that we could make that happen for you.Your kind words truly mean the world to us and serve as a reminder of why we love what we do. We can't wait to welcome you back for another wonderful stay in the future!

Dear Jordan, Wow, thanks a bunch for sharing your experience with us and giving us a solid 4 out of 5 rating! We're thrilled to hear that you enjoyed your stay with us, even if you didn't leave a comment.Your feedback means the world to us, and we're absolutely delighted that you had a great time during your visit. We're constantly striving to make every guest's stay extraordinary, so it's fantastic to know that we hit the mark for you!

Dear Susan,We're genuinely sorry to see your rating didn't reflect a more positive experience. Your feedback is valuable to us, and while we wish we had more details to understand how we could improve, we'll certainly use this as an opportunity to evaluate our services. We aim to provide exceptional hospitality, and we regret any shortcomings you may have encountered during your stay. If there are specific areas you'd like to address or any concerns you'd like to share, please don't hesitate to reach out. We're committed to ensuring every guest leaves with a memorable and satisfying experience.

Hi David!We appreciate you taking the time to leave us feedback about your recent stay. While we're glad to see that you rated your experience positively overall, we also understand that there may have been some aspects that didn't meet your expectations. Your satisfaction is paramount to us, so please don't hesitate to reach out if there were any specific areas you feel we could improve upon. We're committed to providing exceptional service and ensuring that each guest has a memorable stay with us. Thank you for choosing our hotel, and we hope to welcome you back soon for an even better experience.

Hi Jason!We are overjoyed to learn that you had such a wonderful time hanging out with us! We appreciate you taking the time to provide such encouraging remarks. To make sure our visitors feel completely at home throughout their stay, we work hard to deliver first-rate service and amenities. We hope to have you back soon for another fantastic experience! Please don't hesitate to let us know if there was anything in particular that you enjoyed about your stay or if there is anything we can do to make your next visit even better. Till we see you again, have a safe journey!

Hi Sharon,We appreciate your positive feedback regarding the cleanliness and convenience of our hotel. Maintaining a high standard of cleanliness is a top priority for us, and we're glad to hear that it was evident during your stay. Our team works diligently to ensure that all areas of the hotel are well-maintained and comfortable for our guests. We hope to welcome you back for another enjoyable stay in the future.

Hi Mikenna!Thank you so much for taking the time to share your experience with us! We're delighted to hear that you found our check-in procedure easy and that you had a relaxing stay with us. Providing an enjoyable environment for our visitors is always our main concern, so we're delighted to hear that you found the atmosphere serene and conducive to relaxing. We appreciate your nice thoughts and hope to welcome you back for another excellent visit soon!

Dear Brennan,We are deeply sorry to learn that your stay at our hotel fell short of your expectations. We recognize how important it is to feel valued and comfortable throughout your stay, regardless of price point. Your input is crucial to us since it allows us to discover areas for improvement. We strive to improving our services and amenities so that all of our visitors have a memorable and enjoyable stay with us. Thank you for bringing your issues to our notice; we hope to welcome you back in the future and surpass your expectations.

Dear Ryan,Thank you for bringing these concerns to our attention. We apologize for the cleanliness issues you experienced during your stay. We take such matters seriously and will address them with our housekeeping team to ensure they are properly attended to in the future. We're glad to hear that you appreciated the early check-in convenience and hope to have the opportunity to provide you with a much-improved experience in the future.

Dear Arianna,I'm truly sorry to hear about your disappointing experience during your stay with us. It's disheartening to learn that you encountered issues with the lack of TV and internet, as well as the subpar breakfast and maintenance concerns. Please accept our sincerest apologies for the inconvenience and frustration these shortcomings caused you. We strive to provide exceptional service and amenities to all our guests, and it's clear we fell short of meeting your expectations. Your feedback is invaluable to us, and we will address these issues promptly to ensure they are rectified for future guests. We understand your disappointment and would like to make things right. Please reach out to our management team so we can discuss how we can compensate you appropriately. We truly appreciate your feedback and hope to have the opportunity to restore your faith in our hotel.

Dear Rahsaan,We apologize for the inconvenience you experienced during your stay. Your feedback is crucial to us, and we're actively addressing the cleanliness issues you've mentioned in the bathroom, including stains, linens, towels, and hair. Rest assured, we're taking immediate steps to rectify these issues to ensure a more pleasant experience for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in our accommodations

Dear Tom,We're truly sorry to hear about your experience during your recent stay with us. Your feedback is invaluable in helping us understand where we fell short and how we can improve. We aim to provide exceptional service and comfort to all our guests, and it's clear we didn't meet your expectations this time. If there are specific issues you encountered that you'd like to discuss further, please don't hesitate to reach out to us directly. We sincerely hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future.

Hi Watta,We appreciate your positive feedback and are delighted to hear that you had an amazing stay at our hotel. Our team is dedicated to providing a memorable experience for our guests, and it's rewarding to know that we succeeded in making your stay enjoyable. Regarding the heater, we apologize for any inconvenience you may have experienced. Rest assured, we take all guest feedback seriously, and we will review and address the issue to enhance our overall guest satisfaction. We value your input and hope to welcome you back for another exceptional stay in the future.

Dear Richard,We're grateful for your feedback, and we want to ensure every aspect of your stay exceeds expectations. While we're pleased to see you've rated us a 3 out of 5, we noticed there was no specific comment provided. We're here to listen and address any concerns or suggestions you may have. Your insights are invaluable in helping us enhance our services and ensure every guest enjoys a remarkable experience. Please feel free to reach out to us directly with any further details you'd like to share. We hope to welcome you back soon for a truly exceptional stay.

Hi Luis,Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your honesty and would love to understand more about your experience to ensure we address any concerns you may have. Your comfort and satisfaction are our top priorities, and we apologize if there were aspects of your stay that did not meet your expectations. If you could provide additional details about the areas where we fell short, it would be immensely helpful for us to make the necessary improvements. We genuinely value your input and hope to have the opportunity to welcome you back, delivering a more enjoyable and seamless experience.

Dear Valerie,Thank you for bringing the issue with the window in your room to our attention. We sincerely apologize for any discomfort or concern this may have caused during your stay. Our guests' safety and well-being are our top priorities, and we regret that we fell short in ensuring a secure environment for you. Please rest assured that we are addressing this matter promptly to rectify the window lock issue. Your feedback is crucial in helping us improve, and we appreciate your understanding. If your travels bring you back to our area, we would be honored to have another opportunity to provide you with a more seamless and secure experience.

Hi Gloria,We appreciate your feedback and are glad to hear that you found our hotel to be neat and clean. We strive to maintain a comfortable and tidy environment for our guests. Regarding the breakfast experience, we apologize for any inconvenience you may have faced. We value your input and will certainly take it into consideration as we continually look for ways to enhance our offerings. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.

Hello Anthony, Greetings and thanks for giving us your amazing 5-star rating! Your thought that our hotel offered the best value for your money makes us very happy. It is wonderful news and it pleases us to know that despite being quiet, our manager left a lasting impression by being helpful. We are very grateful for your kind remarks, which are the best compliment to our hardworking staff. We look forward to having you stay with us again soon. Until then, have safe travels and many more amazing adventures!

Dear Lisa,We're genuinely sorry to see your experience fell below expectations during your stay. Your rating without a comment indicates there were aspects that didn't meet your satisfaction, and we understand the importance of addressing these concerns. We strive to provide exceptional service and comfort to all our guests, and your feedback is invaluable in helping us improve. If there are specific issues you encountered that we can address or assist with, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to have the opportunity to better serve you in the future.

Dear Leslie, Delighted to dive into your fantastic 5 out of 5 review! It's like music to our ears when we hear that our guests have had a top-notch experience. Your positive vibes have truly made our day! We're thrilled to know that you enjoyed your stay with us. Our team works hard to create a memorable and comfortable atmosphere, and it warms our hearts to see that reflected in your review. Your kind words fuel our passion for providing excellent service, and we can't wait to welcome you back for another round of delightful moments. Cheers to five-star stays and making memories together!

Dear Guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for the challenges you encountered during your stay. We understand that a good night's sleep is essential, and we regret that the thin walls, noise from the ice machine and exit doors, and the brightness outside your window affected your rest.We genuinely appreciate your concerns regarding the unclear information about additional charges for a second dog. Our intention was to be transparent about our pet policy, and we apologize for any confusion. To address the noise issues, we have taken note of your comments and will explore potential solutions to enhance the overall guest experience.We value your input, and we are committed to making improvements to ensure a more comfortable stay for all our guests. If you choose to stay with us again, we would welcome the opportunity to provide you with an improved experience.Thank you for bringing these matters to our attention, and we hope to have the chance to regain your trust in the future.

Hi Dale,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

Dear Daniel,We're truly disheartened to hear about your disappointing experience during your stay with us. Please accept our sincerest apologies for the lack of cleanliness and attention to detail you encountered in your room. We understand how crucial a comfortable and hygienic environment is for our guests, and we're deeply sorry that we fell short of meeting your expectations. Rest assured, we're taking your feedback seriously and will address the issues raised with our housekeeping team immediately to ensure such oversights do not recur. Your comfort and satisfaction are paramount to us, and we hope to have the opportunity to restore your faith in our hotel during your next visit.

Hi Rhonda!We couldn't be happier to hear about your wonderful experience during your two-night stay with us! It gives us great pleasure to know that our rooms fit exactly into your budget while providing the highest level of cleanliness and comfort. Our crew takes pleasure in offering outstanding service, and we're glad that the guy at the front desk made a good impression on you. We appreciate your nice thoughts and hope to see you again soon for another lovely visit. Your complete pleasure is our number one concern, and we can't wait to welcome you again for more amazing experiences!

Dear Kevon,First and foremost, we want to express our sincere gratitude for taking the time to share your feedback following your recent stay with us. We truly appreciate your perspective and want to address the concerns you've raised. We deeply regret any inconvenience you experienced during your time with us.Regarding the issue of the dirty linen outside some rooms, we want to clarify that some guests choose not to receive daily room service, and they place the linen outside for replacement upon the housekeepers' visit, usually collected by noon each day. We'll ensure our communication about this process is clearer moving forward.We understand that cleanliness is of the utmost importance, and we sincerely apologize for any lapses you observed. Our housekeeping team is committed to maintaining a pristine environment for our guests, and we are investigating the reported issues with the dirty linen, bugs, and the rubber mat in the tub. Regarding the TV interruptions, we apologize for the disruption and have alerted our maintenance team to address this promptly. We also appreciate your understanding regarding the laundry room situation, and we are actively working on improving our processes to ensure a more seamless experience for our guests.

Hello Kathleen,A flawless 5 out of 5! Your silent applause speaks volumes, and we're overjoyed to have provided an unforgettable experience. Your glowing recommendation has put a spring in our step, and we can't thank you enough for your support. It is visitors like you that make our adventure in hospitality so fulfilling. We're already looking forward to your next visit, and we're ready to make it another memorable one!

Dear Michael,We appreciate you sharing your experience with us. We sincerely apologize for the inconveniences you experienced during your stay. It is disheartening to learn about the issues with the sink, toilet, and main light in your room. Please rest assured that we take your concerns seriously, and our maintenance team is working diligently to address and fix these issues promptly.We deeply regret any lapse in cleanliness you encountered, as this is not reflective of the high standards we strive to maintain. Your comments regarding the behavior of our staff are also alarming, and we will be conducting a thorough investigation to address any instances of rudeness and dishonesty. We sincerely apologize for any negative impression this may have left.Your feedback is invaluable to us, and we are committed to making the necessary improvements to ensure a more positive experience for our guests in the future. We appreciate your patience and understanding.

Dear Carol,We sincerely appreciate you taking the time to share your experience with us. We understand that your brother's stay did not meet your expectations, and we would like to address your concerns.Firstly, we apologize for any inconvenience caused during the check-in process. Our hotel policy includes authorizing guest cards for incidentals, and unfortunately, your brother's situation with the prepaid reservation made it challenging. The front desk attendant's decision to assist another guest temporarily was not intended to neglect your brother but rather to ensure a smooth check-in process for both parties.Regarding the breakfast timing, we regret any confusion that may have arisen. On weekdays, breakfast concludes at 9 am, and after that time, we still offer alternative options such as fruits, yogurt, juice, and cereal, which our guests are welcome to enjoy. We apologize if this information was not communicated effectively.We genuinely value your feedback, as it helps us improve our services. We want all our guests to have a positive experience, and we are committed to addressing these concerns internally. Please know that we take your comments seriously and will use them as an opportunity to enhance our customer service.

Dear Robert,We appreciate your time in leaving a review. We sincerely apologize for any inconvenience you experienced during your stay. Your satisfaction is our top priority, and we regret that we fell short of meeting your expectations. We would greatly appreciate it if you could provide more details about your experience so that we can address and rectify any specific issues you encountered. Our team is committed to continuously improving our services, and your input is invaluable in this process. Please feel free to reach out to us directly, as we would welcome the opportunity to better understand your concerns and work towards a resolution.

Hi Jacob!Thank you so much for the perfect 10 out of 10 rating! We're honored to hear that your experience at our hotel was nothing short of perfect. While we would love to know more about what specifically made your stay outstanding, we're delighted that you had such a positive experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another fantastic stay. If there's anything specific you'd like to share or any way we can further enhance your future visits, please don't hesitate to let us know. We appreciate your feedback and can't wait to have you as our guest again soon!

Dear Rosa,Thank you for choosing our hotel for your recent stay! We appreciate your feedback and are delighted to have had the opportunity to host you. While we're thrilled to see you rated us a 3 out of 5, we'd love to hear more about your experience to ensure we continue to exceed your expectations. Your comfort and satisfaction are our top priorities, and we look forward to welcoming you back for an even more enjoyable stay in the future!

Hi Jasmin!Thank you for sharing your experience with us. We appreciate your 4 out of 5 rating and are glad to hear that our staff was able to assist you in adjusting your reservation to better suit your needs. We understand that our location might be a bit off the beaten track, and we apologize for any inconvenience this may have caused in terms of dining options. Your feedback is important to us, and we will certainly take it into consideration as we continue to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a more convenient and enjoyable stay.

Dear Jenna, We're sorry to see that your experience didn't meet your expectations, as indicated by the low rating. Your feedback is important to us, and if you have any specific comments or concerns you'd like to share to help us improve, please feel free to reach out. Your satisfaction is our priority, and we aim to make your future visits more enjoyable. Thank you for your feedback.

Hi Valued Guest,Thank you for your perfect rating! We're thrilled to see that you had a fantastic experience during your stay. If you ever decide to visit us again or if you have any comments or suggestions, please feel free to share them. We hope to have the pleasure of serving you again in the future!

Dear Michele,We appreciate your feedback, although we're sorry to see that your recent stay fell short of your expectations. Your input is valuable to us, and we would love to understand more about your experience so that we can make necessary improvements. If there were specific issues or concerns that you encountered during your stay, please don't hesitate to reach out to us directly. We genuinely care about our guests' experiences, and we're committed to providing a comfortable and enjoyable stay. We hope to have the opportunity to serve you better in the future.

Dear Maurice, Thank you for sharing your feedback about your stay. We're pleased to hear that you enjoyed the breakfast and found the location to be quiet. However, we apologize for any maintenance issues you may have encountered. Your comments will be used to address and improve the maintenance standards to provide a better overall experience for our guests. We appreciate your input, and we hope to have the opportunity to serve you again in the future with an even more comfortable and trouble-free stay.

Dear Gloria, We appreciate your feedback regarding your recent stay. Safety is a top priority, and we apologize for any concerns you had about the main entrance. We take security seriously and will look into any necessary improvements to ensure our guests' safety and peace of mind. We also appreciate your comments about the property's condition. We continuously strive to make upgrades and improvements, and your input helps us prioritize these efforts. While we understand that the room and bathroom size were not ideal for you, we're pleased to hear that you found them clean. Providing a clean and comfortable environment is important to us, and we'll take your comments into consideration for future improvements. If you have any other suggestions or if there's anything specific we can do to enhance your experience, please don't hesitate to let us know. Thank you for choosing us, and we hope to have the opportunity to better accommodate your needs in the future.

Dear Janet, Thank you for sharing your feedback about your stay. We're glad to hear that the place was clean and quiet, which are essential for a comfortable stay. However, we apologize for the issues you encountered with the coffee, as well as the poor lighting in your room. Your comments are valuable, and we will use them to address these areas for improvement to enhance the overall guest experience. If you decide to stay with us again in the future, please don't hesitate to communicate your preferences and concerns to our staff, so they can better accommodate you. We hope to provide you with an even better experience next time.

Hello Pamela, We're delighted to hear that your stay was very nice and that you found the people at the property to be very friendly. Providing excellent service and a welcoming atmosphere is a top priority, and it's always great to know that guests have had a positive experience. If you have any more feedback or if there's anything specific you enjoyed about your stay, please feel free to share. We look forward to welcoming you back for another enjoyable visit in the future. Thank you for choosing Quality Inn & Suites New Hartford - Utica!

Dear Jhanasia, thank you so much for your feedback about the breakfast. We're sorry for not meeting your expectations fully, if you have any other specific concerns or feedback, feel free to tell us. Your feedback helps us to improve. Thank you for staying with us!

Hi Donald,Thank you for sharing your rating. If you have any specific feedback or suggestions on how we can improve your experience, please feel free to let us know. We value your input and are committed to providing a better stay next time if you choose to visit us again.

Dear Adis, thank you for your rating, we appreciate your honest feedback. If you have any specific concerns, please feel free to share them with us so we can improve our hotel, thank you for choosing us.

Dear Stephen, We are deeply sorry to hear about your experience. This is not the standard of cleanliness we uphold. We take this matter seriously and will address it immediately. Please allow us to make things right during your stay.

Dear Jill, Thank you for your wonderful review! We're delighted to hear that your one-night stay at our motel/hotel was quick, clean, and comfortable. It's great to know that the bed, bathroom, and shower met your expectations, and we're pleased to offer handicap accessibility as well. We're also glad you enjoyed our tasty and satisfying breakfast. Your recommendation means a lot, and we look forward to welcoming you back for another stay in the future!