Outdoor pool
Check availability

Reviews of Best Western New Orleans East

2.5 out of 5
Best Western New Orleans East
10100 I-10 Service Road, New Orleans, LA

Reviews

6.4
Rating 10 - Excellent. 95 out of 311 reviews" "
Rating 8 - Good. 49 out of 311 reviews" "
Rating 6 - Okay. 50 out of 311 reviews" "
Rating 4 - Poor. 36 out of 311 reviews" "
Rating 2 - Terrible. 81 out of 311 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Doyce

Stayed 3 nights in May 2024

4/10 Poor

Miracle

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from L.Randhawa on 20 May 2024
Thank you for your feedback.

6/10 Okay

Tiarra

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Arrived around 2:50am and waited for about 10-20 minutes at the front desk and had to call out for someone to come out just to be told we couldn’t check in because it was after 3, the front desk agent who was there the next day was amazing and able to accommodate us even though I was unable to use my original booking. Room was clean but the following day our room was walked into by a staff member clearly looking for someone while we were in the room. On our last day housekeeping knocked very hard on our door several times from 8 or 9am up until 11 with several attempts to open the door and come in. Overall stay was ok for the price

6/10 Okay

Shane

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The room next to us - the couple was fighting for hours.
Stayed 1 night in May 2024

2/10 Terrible

Daniera

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst stay!!!
Stayed 2 nights in Apr 2024

4/10 Poor

Jeb

Travelled with group
Disliked: Amenities, property conditions & facilities
Only one of two elevators worked and the one that did work only went to floor 6 out of 8 so we had to get off and take the stairs. The shower had no temp adjustment, It was always extremely hot. All the floors in the place were dirty and sticky. Looked like it hadn’t been mopped in months. Breakfast was pretty poor. Only one waffle maker so when 6 people were waiting for a waffle that took 3 min to cook, you had to wait 15-20 min for yours or get something else. One morning they had cereal as a second option but the next morning they didn’t. Curtains in our room were broken and half falling down so we couldn’t keep the bright morning light completely out. The side door to get in worked when it wanted to so sometimes we were locked out and had to walk all the way around to the front. Pretty piss poor stay for a best western to be honest and will make me second guess ever staying at a best western ever again.
Stayed 3 nights in Apr 2024
Response from Lovepreet R. on 29 Apr 2024
Hello Jeb, thank you for your feedback, though this stay experience was not to your liking, but your comment and suggestions will help us improve and focus on what is important. Please in the near future, give us another chance to make your stay experience more enjoyable. Thank you again for your feedback.

6/10 Okay

Veronica

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There were cockroaches and gnats everywhere this is my second time staying here the first time was amazing. This second time I'm not sure what was going on but the hallways smelled wet and I had gnats everywhere. I know in my room I killed at least for water bugs.
Stayed 1 night in Apr 2024

2/10 Terrible

Marlene

Stayed 2 nights in Apr 2024
Response from L. Randhawa on 8 May 2024
Hello Marlene, thank you for your feedback, though this stay experience was not to your liking, but your comment will help us improve and focus on what is important. Please in the near future, give us another chance to make your stay experience more enjoyable. Thank you again for your feedback.

4/10 Poor

leah

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
the entire hotel smelled like cigarettes, we saw the staff arguing and yelling at each other, and the breakfast was definitely underwhelming. I booked not knowing the area, and our uber driver one night let us know that we were staying in one of the most unsafe areas of the city. we will not be returning
Stayed 2 nights in Mar 2024
Response from Nicole on 12 Apr 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

4/10 Poor

Rita

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The first room I was given somebody was already in. The second room I was given was not made up. I arrived at 6 PM. The breakfast was cold the warmers did not work. There was no juice no fresh fruit only milk and coffee to drink. The elevator broke on the last night that we stayed. I will never go back.
Stayed 3 nights in Apr 2024

2/10 Terrible

Geethika

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible stay. Bad bed. Bugs. Smelled bad. No privacy. Breakfast was horrible. Not what I would expect from a best western. Complete scam.
Stayed 1 night in Apr 2024

8/10 Good

Rosa, Las Vegas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel really cleaned Check in easier w manager But customer service of some of the staff horrible Except for the manager she’s nice and helpful.
Stayed 2 nights in Mar 2024

10/10 Excellent

Ami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and it was very clean! Will definitely use them again!
Stayed 2 nights in Mar 2024

10/10 Excellent

Jazzlynn

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable which is good for when you just want too go too to sleep after a long day
Stayed 1 night in Mar 2024

6/10 Okay

Jerry

Travelled with family, Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The whole place was poorly maintained but if I needed a place to stay going cross country I wouldn’t mind staying a night or two. But understanding that the area is still recovering from hurricanes I wasn’t too surprised by the quality of the stay. I just wish the rooms were a bit cleaner.
Stayed 2 nights in Mar 2024

8/10 Good

Hong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free breakfast is petty good.
Stayed 1 night in Mar 2024

6/10 Okay

David

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not well maintained- breakfast poor quality
Stayed 2 nights in Mar 2024

2/10 Terrible

Christina

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Hell of New Orleans! I don't say this lightly. We put the do not disturb sign in the door for no service, the house keepers continuously banged on the door til I opened and I told him we didn't need anything, he proceeded to tell me we needed to tell the other house keepers that so they wouldmt service our room. We left with sign on the door, they cleaned our room anyways didn't leave new towels. The next few days our keys wouldn't work 4 different times so they changed the batteries in the door. Later sat our (unexpected last day) we left at 730 am went out came back around midnight couldn't get in our room only to find someone else had "rented" our room..... A housekeeper that works at the hotel. We were told we checked out early yet their computer supposedly showed we never checked In. They threw out belongings in the hotel lobby, stole our items and refused our money. The hotel smelled like straight weed the breakfast was terrible but these two things we could deal with but the theft lies and deception of this hotel is down right awful. Pretty sure they scam a lot of ppl. 3 different ppl had their rooms rented out from under them after they paid to stay within the 3 days we were there long story short don't waste your time or your money. Was definitely the worst experience we have ever had.
Stayed 4 nights in Mar 2024
Response from L.Randhawa on 26 Mar 2024
Hello Charistina, thank you for your feedback, though this stay experience was not to your liking, but your comment and suggestions will help us improve and focus on what is important. Please in the near future, give us another chance to make your stay experience more enjoyable. Thank you again for your feedback.

6/10 Okay

Monica

Liked: Staff & service
Stayed 1 night in Mar 2024

2/10 Terrible

Issaic

Towels were dirty an tv didn’t work
Stayed 2 nights in Mar 2024
Response from L.Randhawa on 26 Mar 2024
Hello Issac, thank you for your feedback, though this stay experience was not to your liking, but your comment and suggestions will help us improve and focus on what is important. Please in the near future, give us another chance to make your stay experience more enjoyable. Thank you again for your feedback.

10/10 Excellent

Nikhil

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good option.
Stayed 1 night in Mar 2024
Response from Lovepreet R. on 26 Mar 2024
Thank you for your feedback. We will be addressing your concerns.

2/10 Terrible

Joivanni

Business traveller
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Elevator broken, leak in the hallway and the hallway smells. Breakfast horrible
Stayed 4 nights in Mar 2024
Response from L.Randhawa on 26 Mar 2024
Hello Joivanni, thank you for your feedback, though this stay experience was not to your liking, but your comment and suggestions will help us improve and focus on what is important. Please in the near future, give us another chance to make your stay experience more enjoyable. Thank you again for your feedback.

2/10 Terrible

Frantz

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
After checking in and going to our rooms my family noticed that the bathroom faucets are in bad shape. The sink faucet handle was broken and the tub faucet couldn’t stop the running water. This location must spend a lot of money paying water. The phone in the room don’t work and there is no TV for the kids. After our stay was over the elevator stopped working, so we had to take the stairs all the way from the 5th floor. This was our first and last time staying at a western hotel.
Stayed 1 night in Mar 2024
Response from Khia on 19 Mar 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

4/10 Poor

Khadijah

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
My wife and I was in a handicap room. I reserved a kind bed room. NOT A HANDICAP, but the front desk lady was so rude and rushing everything she did. I didn’t want to come down and change my room. The handicap was horrible due to the water being all over the floor for not having a regular kind bed room. We were told this hotel will have snacks and the front desk lady advised me they do not have snacks for sale. We had to do everything on our own with getting bath towels. When calling for a towel we were told she was the only one in working and to come get our towels ourselves. We didn’t eat breakfast because if the front desk lady is by herself then who’s helping her make sure the food is done correctly? I didn’t want to stay but already paid through a 3rd party (Expedia) but I will never book this hotel again. Oh yes we were on the 5th floor and only one elevator was working until it wasn’t. So our whole stay we had to walk up and down the stairs.
Stayed 2 nights in Mar 2024
Response from Khia on 19 Mar 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 Good

Trenel

Travelled with family and small children
Liked: Cleanliness, staff & service
Everything was going great until the elevator went out of service, I was on the sixth floor. What a day!!!
Stayed 3 nights in Mar 2024

2/10 Terrible

TaQuana

Disliked: Cleanliness, staff & service, property conditions & facilities
Black mold coming from the roof , hair all in the bathroom , sour smell in the rooms, parking lot just terrible, dumpster running over . I would not return
Stayed 1 night in Mar 2024
Response from L.Randhawa on 11 Mar 2024
Hello TaQuana, thank you for your feedback, though this stay experience was not to your liking, but your comment and suggestions will help us improve and focus on what is important. Please in the near future, give us another chance to make your stay experience more enjoyable. Thank you again for your feedback.

8/10 Good

Brianna

Liked: Cleanliness, staff & service
Overall, this hotel was decent, clean and the staff is nice. The breakfast wasn't all that great but it was free. When I was there they only had 1 working elevator and that was pretty annoying. Other than that it's not bad.
Stayed 5 nights in Mar 2024
Response from L.Randhawa on 11 Mar 2024
Thank you for your comment. We appreciate your feedback and look forward to seeing you again in the near future. Have a nice day!

2/10 Terrible

Sylvia

Disliked: Cleanliness, amenities, property conditions & facilities
Very terrible, it smelled like weed on the elevator, They put me on the 8th floor and soon as I got to my room door it was already open, the room smelled like old paint, the toilet didn’t have a water line nor water in it to flush, the smoke detector chirped all night and the wall around the ac looked like mold.I took pictures to prove it
Stayed 1 night in Mar 2024
Response from L.Randhawa on 5 Mar 2024
Hello Sylvia, thank you for your feedback, though this stay experience was not to your liking, but your comment and suggestions will help us improve and focus on what is important. Please in the near future, give us another chance to make your stay experience more enjoyable. Thank you again for your feedback.

6/10 Okay

Tyrone

Business traveller
Liked: Property conditions & facilities
Very slow check in and lacking staff at the front desk
Response from L.Randhawa on 5 Mar 2024
Thank you for your feedback. We will be addressing your concerns regrinding the slow check-in process.

2/10 Terrible

Luciana, College station

Disliked: Amenities, property conditions & facilities
My room wasn’t clean once I made it there and that was at 1;46am when my reservation was at 3pm earlier in that day. No one accommodation me with a discount or concerns!
Stayed 1 night in Feb 2024
Response from L.Randhawa on 29 Feb 2024
Hello Luciana, thank you for your feedback, though this stay experience was not to your liking, but your comment and suggestions will help us improve and focus on what is important. Please in the near future, give us another chance to make your stay experience more enjoyable. Thank you again for your feedback.

4/10 Poor

Kneyna

Disliked: Cleanliness
Stayed 4 nights in Feb 2024
Response from L.Randhawa on 29 Feb 2024
Hello Kneyna, thank you for your feedback, though this stay experience was not to your liking, but your comment will help us improve and focus on what is important. Please in the near future, give us another chance to make your stay experience more enjoyable. Thank you again for your feedback.

10/10 Excellent

Lameka

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff other than that the 5th floor smelled like mildew or mold.
Stayed 2 nights in Feb 2024
Response from L.Randhawa on 5 Mar 2024
Thank you for your feedback. We will be addressing your concerns regarding the smell.

2/10 Terrible

FNU

Stayed 2 nights in Feb 2024
Response from L.Randhawa on 27 Feb 2024
Hello FNU, thank you for your feedback, your comment will help us improve and focus on what is important. Please in the near future, give us another chance to make your stay experience more enjoyable. Thank you again for your feedback.

10/10 Excellent

JaNyi

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay!
Stayed 2 nights in Feb 2024
Response from L.Randhawa on 26 Feb 2024
Thank you for your comment. We appreciate your feedback and look forward to seeing you again in the near future. Have a nice day!

4/10 Poor

Glenicia

Stayed 1 night in Feb 2024
Response from Lovepreet R. on 26 Mar 2024
Hello Glenicia, thank you for your feedback, though this stay experience was not to your liking. Please in the near future, give us another chance to make your stay experience more enjoyable. Thank you again for your feedback.

2/10 Terrible

Uriah

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from L.Randhawa on 26 Feb 2024
Hello Uriah, thank you for your feedback, though this stay experience was not to your liking, but your comment and suggestions will help us improve and focus on what is important. Please in the near future, give us another chance to make your stay experience more enjoyable. Thank you again for your feedback.

4/10 Poor

Abigaelle

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not so much
I thought booking at a Best Western hotel would mean quality. The room was stuffy and smelled of mold. The halls were not cleaned and smelled of mold. It took forever to get some towels and covers, if that was even possible because on some occasions the answer was there weren’t any. And whenever we did get some they seemed uncleaned. I had to clean the room and wipe down the counter tops and the bathroom. Not good. Only stayed because it was last option and wouldn’t be in the room for long since we were visiting from Orlando.
Stayed 3 nights in Feb 2024
Response from L.Randhawa on 26 Feb 2024
Hello Abigaelle, thank you for your feedback, though this stay experience was not to your liking, but your comment and suggestions will help us improve and focus on what is important. Please in the near future, give us another chance to make your stay experience more enjoyable. Thank you again for your feedback.

2/10 Terrible

Karen

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Horrible Stay
Terrible stay. I arrived to a room where 1 bed had been used, a wash cloth, and the soap was open. The pull for the curtain was also sitting broken, in the corner. While the room was no smoking, the entire floor smelled of smoke. The hall carpet is bare in some sections. We went down for breakfast at 8:10 and breakfast was over, even though it was supposed to end at 9. Then a male worker started entering the room WHILE he was knocking. Knock first, then wait for an answer!
Open soap!
When I first walked in!
Uses face towel
Broken curtain pull
Stayed 1 night in Feb 2024
Response from L.Randhawa on 26 Feb 2024
Hello Karen, thank you for your feedback, though this stay experience was not to your liking, but your comment and suggestions will help us improve and focus on what is important. Please in the near future, give us another chance to make your stay experience more enjoyable. Thank you again for your feedback.

2/10 Terrible

Shemeria

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from L.Randhawa on 26 Feb 2024
Hello Shemeria, thank you for your feedback, though this stay experience was not to your liking, but your comment and suggestions will help us improve and focus on what is important. Please in the near future, give us another chance to make your stay experience more enjoyable. Thank you again for your feedback.

4/10 Poor

Douglas

Travelled with family
No breakfast left
Stayed 1 night in Feb 2024
Response from L.Randhawa on 26 Feb 2024
Hello Douglas, thank you for your feedback, though this stay experience was not to your liking, but your comment and suggestions will help us improve and focus on what is important. Please in the near future, give us another chance to make your stay experience more enjoyable. Thank you again for your feedback.

2/10 Terrible

Taquisha

Disliked: Staff & service, property conditions & facilities
SOON AS I ENTER MY ROOM,I GO INTO THE BATHROOM & A ROACH WAS CRAWLING ON THE FLOOR. DURING MY ENTIRE STAY THE CEILING WAS LINKING REALLY BAD & THE ROOM ON MY FLOOR WAS FLOODED & SMELLED BAD. THE ELEVATOR WAS BROKEN FOR AWHILE HAD TO TAKE THE STEPS. ALSO THE FIRE ALARM WENT OFF CAUSING MYSELF & SEVERAL GUEST TO PANIC & RUN OUT THE EMERGENCY EXIT. I WILL NEVER RECOMMEND ANYONE TO STAY THERE
Stayed 3 nights in Feb 2024
Response from L.Randhawa on 26 Feb 2024
Hello Taquisha, thank you for your feedback, though this stay experience was not to your liking, but your comment and suggestions will help us improve and focus on what is important. Please in the near future, give us another chance to make your stay experience more enjoyable. Thank you again for your feedback.

4/10 Poor

Jalisa

Stayed 4 nights in Feb 2024

2/10 Terrible

Anyia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place stinks , trash was outside in front door, the breakfast was nasty , the pool had green stuff in it wasn’t able to use .
Stayed 1 night in Feb 2024
Response from L.Randhawa on 26 Feb 2024
Hello Anyia, thank you for your feedback, though this stay experience was not to your liking, but your comment and suggestions will help us improve and focus on what is important. Please in the near future, give us another chance to make your stay experience more enjoyable. Thank you again for your feedback.

8/10 Good

Vonzell

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable
Stayed 2 nights in Feb 2024
Response from L.Randhawa on 26 Feb 2024
Thank you for your comment. We appreciate your feedback and look forward to seeing you again in the near future. Have a nice day!

2/10 Terrible

Myron

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from L.Randhawa on 26 Feb 2024
Hello Myron, thank you for your feedback, though this stay experience was not to your liking, but your comment and suggestions will help us improve and focus on what is important. Please in the near future, give us another chance to make your stay experience more enjoyable. Thank you again for your feedback.

4/10 Poor

Olivia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the cleanest, safest or quietest accomodations. Area around the hotel is not the best, we had trouble getting Ubers as I guess it might be considered a dangerous area. Bathroom had a leak, not the cleanest, staff was not the most attentive. We were really pressed to find a cheap spot but I would not recommend this hotel to you as a family or solo traveler, or someone who is not used to being in Louisiana in general.
Stayed 3 nights in Feb 2024
Response from L.Randhawa on 26 Feb 2024
Thank you for writing a review. We are delighted to hear that you were pleased with the staff service. On the other hand, we are saddened to know that your experience was anything less than satisfying due to the cleanliness and condition of the room at that time. As we pride ourselves on delivering a memorable hotel experience, we are sorry that we failed to meet your expectations. We hope that you will reconsider and give us another chance to provide you with an experience that is truly excellent in all aspects.

10/10 Excellent

Alexis

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First hotel I've stayed in. (As an adult.) Staff is nice, quick and easy check in.
Stayed 3 nights in Feb 2024
Response from Michael on 14 Feb 2024
Thank you for your review we are pleased to hear you had a great stay

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Needs better housekeeping
Rooms were not clean....very noticable stains on bed sheets, curtains, lamps & bed headboards.
Stayed 3 nights in Feb 2024
Response from Michael on 14 Feb 2024
Thank you for your review

2/10 Terrible

Jill

Travelled with group
Liked: Room comfort
Disliked: Property conditions & facilities
Nope
Cockroaches in our room.
Stayed 1 night in Feb 2024
Response from Nicole on 16 Feb 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 Good

Starkesha

Stayed 1 night in Feb 2024
Response from Michael on 14 Feb 2024
thank for your rating