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新奧爾良賓館的評價

2.5 out of 5
新奧爾良賓館
1118 Ursulines Avenue, New Orleans, LA

評價

8.0

很好

10 分評分，優異；999 則評價中有 423 則" "
8 分評分，不錯；999 則評價中有 277 則" "
6 分評分，一般；999 則評價中有 161 則" "
4 分評分，欠佳；999 則評價中有 72 則" "
2 分評分，很差；999 則評價中有 66 則" "

7.8/10 

整潔度

8.6/10 

職員與服務

7.2/10 

設施服務

7.4/10 

住宿狀況

7.4/10 

環保程度

評價

4/10 欠佳

Hannah

讚好：職員與服務
不滿：整潔度和住宿狀況
於 2024 年 5 月住了 2 晚

6/10 一般

richard

讚好：整潔度和職員與服務
Very helpful staff but a little out of the way and a little tired
於 2024 年 5 月住了 2 晚
Teisha Mercadel-General Manager 於 2024年5月13日的回應
Thank you for staying with us.

10/10 優異

George (Barrie)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 2 晚
Teisha Mercadel-General Manager 於 2024年5月8日的回應
Thank you for staying with us.

2/10 很差

Angelica

伴侶同遊, 商務旅客
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
The property was very unprofessional, it was a fight that broke out while we were waiting for our room to finished get cleaned up. The carpet in the room was so dirty I had to walk in the room with shoes on
於 2024 年 3 月住了 1 晚
Teisha Mercadel-General Manager 於 2024年5月7日的回應
Good Evening,I believe that you have wrote a review for the wrong property.I do apologize that you experienced this.However,We have not had any fights or altercations at this property.

10/10 優異

Don (Converse)

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Friendliest most helpful staff I’ve ever encountered. Clean room and easy walking access to the quarter. Nice and quiet at night. Would definitely recommend and stay again
於 2024 年 4 月住了 3 晚
Teisha Mercadel-General Manager 於 2024年5月1日的回應
Thank you so much for staying with us.

6/10 一般

erendira

讚好：職員與服務
不滿：整潔度
My room was not clean. The restroom was dirty. The rug is old and nasty. My feet were black because of the carpet being old and not clean. I have pictures i took of the room I stayed at
於 2024 年 4 月住了 4 晚
Teisha Mercadel-General Manager 於 2024年5月2日的回應
We will address your concerns.We apologise for any inconvenince this may have caused.Please give me a call

4/10 欠佳

Nelson

不滿：整潔度和住宿狀況
Terrible
於 2024 年 4 月住了 2 晚
Teisha Mercadel-General Manager 於 2024年4月21日的回應
We appreciate your business.Give me a call if you would like to discuss how we can do better .THANK YOU

10/10 優異

Arden (Fort Lauderdale)

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We were pleasantly surprised by the convenience and great room at this guest house in New Orleans. Teisha, The manager is so friendly and so nice. They have a lovely courtyard where you can sit out and have coffee. I will return!!!!!
於 2024 年 3 月住了 2 晚
Teisha Mercadel-General Manager 於 2024年4月18日的回應
Thank you for staying with us

10/10 優異

Joni

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Hosts are helpful and nice. Look forward to coming back again.
於 2024 年 4 月住了 1 晚
Teisha Mercadel-General Manager 於 2024年4月10日的回應
Thank you for staying with us.

10/10 優異

Kimberly

讚好：整潔度、職員與服務和住宿狀況
Amazing staff and quaint location
於 2024 年 3 月住了 1 晚
Teisha Mercadel-General Manager 於 2024年4月2日的回應
Thank you for staying with us

10/10 優異

Kimberly

伴侶同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Some of the kindest individuals I’ve had the pleasure of meeting and working with while traveling.
於 2024 年 3 月住了 1 晚
Teisha Mercadel-General Manager 於 2024年4月2日的回應
Thank you for staying with us.

6/10 一般

James M.

讚好：職員與服務
The lady at the check in desk was extremely helpful and efficient,
於 2024 年 3 月住了 1 晚
Teisha Mercadel-General Manager 於 2024年4月2日的回應
Thank you for staying with us

10/10 優異

Martha (Glenpool)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Fantastic place, great and friendly services. Thank you very much and God Bless you.
於 2024 年 3 月住了 1 晚
Teisha Mercadel-General Manager 於 2024年3月30日的回應
Thank you for staying with us

10/10 優異

melissamich29

多人同遊
讚好：整潔度、職員與服務和設施服務
The staff was so friendly and sweet and I loved how close I was to the French Quarter.
於 2024 年 3 月住了 1 晚
Teisha Mercadel-General Manager 於 2024年3月30日的回應
Thank you for staying with us

10/10 優異

Megan

讚好：整潔度、職員與服務、設施服務和住宿狀況
The manager was amazing! She gave me a bunch of delicious off-Bourbon Street food recommendations! I loved that they had parking and locked the gate at night. It's an older hotel, but the hospitality more than makes up for that!
於 2024 年 3 月住了 2 晚
Teisha Mercadel-General Manager 於 2024年3月30日的回應
Thank you for staying with us

2/10 很差

Scott

不滿：整潔度、職員與服務、設施服務和住宿狀況
Great location friendly people. Property is not maintained well and extremely dirty . Especially the carpet in room
於 2024 年 3 月住了 5 晚
Teisha Mercadel-General Manager 於 2024年3月25日的回應
Thank you for staying with us.

2/10 很差

Jayme

家人同遊
Kinda cool atmosphere but really needs to be cleaned and maintained
於 2024 年 3 月住了 1 晚
Teisha Mercadel-General Manager 於 2024年3月25日的回應
Thank you for staying with us.

2/10 很差

Emma

不滿：整潔度和住宿狀況
於 2024 年 3 月住了 2 晚
Teisha Mercadel-General Manager 於 2024年3月25日的回應
THANK YOU FOR STAYING WITH US

10/10 優異

Jason

讚好：整潔度、職員與服務、設施服務和住宿狀況
It's a nice quiet place to relax and enjoy some down time..
於 2024 年 3 月住了 1 晚
Teisha Mercadel-General Manager 於 2024年3月25日的回應
THANK YOU FOR STAYING WITH US.

8/10 不錯

David

伴侶同遊, 寵物同遊
讚好：職員與服務、設施服務和住宿狀況
Extremely gracious, friendly and helpful manager. Like staying in a funky old guesthouse in Europe in 1985. The place is old, a bit weathered, and definitely not your local Best Western, but it was comfortable, surprisingly quiet, and clean enough. We loved the brick courtyard out back and the colorful decor. The manager was a total sweetheart. She recommended a Cajun place for dinner that was great and cheap. (Today's Cajun) We liked that place too. Also, the hotel is a few blocks from the French Quarter. Great location from which to explore.
於 2024 年 2 月住了 1 晚
P&T 於 2024年2月29日的回應
We are glad you enjoyed your stay with us. Thank you for the good review.

10/10 優異

Miranda

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff made this whole experience wonderful. And the character of the hotel just made being in New Orleans more authentic. We had an easy check in and out, the room was clean and neat, and we immediately felt safe and welcome
於 2024 年 2 月住了 3 晚
Teisha,Paris,Laura,Brittney,Ramon 於 2024年2月29日的回應
We have a Wonderful Staff and we all thank you for the great review.

6/10 一般

Shawneah

伴侶同遊
Came during Mardi Gras weekend so for checkin wasn’t ready till 5 pm. Which was disappointing but overall it served its purpose quiet area bedroom was clean outdated.
於 2024 年 2 月住了 1 晚
P 於 2024年2月19日的回應
We apologize for the inconvenience of not being able to check you in at approx 3pm . . We had some maintenance issues which made us unable to check you in when you arrived. My staff worked 12 hour shifts to make sure we were able to accomodate our guests instead of canceling the reservations .

2/10 很差

Sal

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
The room was filthy dirty I walk barefoot my feet were dirty and black the condition of the house need cleaning inside and outside the room air smells bad I will not recommend this place
P 於 2024年2月19日的回應
We apologize for the negative encounter, our property is currently undergoing renovations and we hope to have the opportunity to welcome you back in the future.

6/10 一般

Kimberley

讚好：職員與服務和客房舒適度
I thought it was a bit overpriced for the room. It reeked of cigarettes even though their policy says no smoking. Woke up with a horrible cough and scratchy throat after sleeping in the room because of the strong smell. I felt like I slept in an ashtray. Definitely expected it to be cleaner, the lobby was extremely fresh when we walked in but the room was definitely not. We were there for only one night thankfully! Won't stay unless everything else is booked. Check in was easy and they accommodate if you can't physically be there to check in which was nice. It was good for one night. Didn't sleep that great but it was an experience at an old New Orleans original guesthouse.
於 2024 年 2 月住了 1 晚
p 於 2024年2月19日的回應
All of our rooms are NON SMOKING and the previous guest who smoked in the room was CHARGED A 300 FEE for doing so . Being we were sold out during MARDI GRAS we were unable to move you to another room and truly apologize for the inconvenience .

6/10 一般

Russell

於 2024 年 2 月住了 1 晚
Teisha Mercadel-General Manager 於 2024年3月30日的回應
Thank you for staying with us

10/10 優異

Ashley

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 2 晚
P 於 2024年2月19日的回應
Thank you for staying with us . Be sure to ask for Paris when booking your next reservation and receive a 10% discount

2/10 很差

LANA

伴侶同遊
This hotel was terrible especially since it was over 500 dollars for one night . We could not check on at 3pm after being told our room would be ready then , bugs in the bathroom , dust falling off the ceiling fans . I would never recommend this hotel .
於 2024 年 2 月住了 1 晚
Teisha Mercadel-General Manager 於 2024年3月25日的回應
THANK YOU

4/10 欠佳

Nicole

不滿：職員與服務
於 2024 年 2 月住了 4 晚
Teisha Mercadel-General Manager 於 2024年3月30日的回應
Thank you for stayimg with us

10/10 優異

MARGARET

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was amazing. Let us keep our luggage there before we checked in so we could walk around French Quarter. Great location 5 min away from Bourbon St but quiet to come back and sleep.
於 2024 年 2 月住了 1 晚
Teisha Mercadel-General Manager 於 2024年3月30日的回應
Thank you for stayimg with us.

10/10 優異

Jonathan

於 2024 年 2 月住了 1 晚
Teisha Mercadel-General Manager 於 2024年3月30日的回應
Thank you so much for staying with us

10/10 優異

Amber

讚好：整潔度和職員與服務
於 2024 年 2 月住了 2 晚
Teisha Mercadel-General Manager 於 2024年3月30日的回應
Thank you for staying with us

10/10 優異

Ray

於 2023 年 12 月住了 2 晚

6/10 一般

Lâm

不滿：設施服務和住宿狀況
Old but decent
於 2023 年 12 月住了 1 晚

2/10 很差

Steven

於 2024 年 1 月住了 1 晚

2/10 很差

Michelle

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Expedia described this hotel falsely. It was in a very unsafe lication had no power people coming and going who were not staying at the hotel. Hirrible experience and Expedua refuses to refund and we dud not even stay there because of how unsafe it was. Absolutely despicable actiins on Expedia part. Do not book with Expedia!!
於 2024 年 1 月住了 1 晚

10/10 優異

真實旅客

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The staff was amazing and very helpful.
於 2024 年 1 月住了 1 晚
Teisha Mercadel-General Manager 於 2024年1月14日的回應
Thank you .We appreciate your business.

6/10 一般

Miranda

伴侶同遊
讚好：職員與服務和住宿狀況
不滿：整潔度
Great location and nice staff. Cleanliness could be improved.
於 2023 年 11 月住了 1 晚
Teisha Mercadel-General Manager 於 2024年1月14日的回應
Thank you for staying with us.

6/10 一般

Reggie

於 2024 年 1 月住了 1 晚

10/10 優異

Valerie N (Tampa)

於 2023 年 12 月住了 1 晚

10/10 優異

Bethany

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Be mindful of office hours
I booked this place for 3 reaaons, a place to sleep, affordable and 5-7 min walk to Bourbon Street... thats why its 5 stars plus the staff was great. Your expectations need to be realistic, its an old building and could use a good cleaning, there is no staff outside of office hours, we had no toilet paper and no one to get some from, so we had to buy some at the gaa station down the street. So if you need anything from staff get it before they are gone. No coffee in the morning and the parking lot was never locked. Other than that we enjoyed our stay. Thank you.
於 2023 年 12 月住了 1 晚
Teisha Mercadel-General Manager 於 2024年1月14日的回應
Thank You for Staying with us.

10/10 優異

Janine

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Staff was great & highly professional. Made us feel good
於 2023 年 12 月住了 1 晚
Teisha Mercadel-General Manager 於 2024年1月14日的回應
Thank you for staying with us.

8/10 不錯

Devin

於 2023 年 12 月住了 1 晚

10/10 優異

Laqisha

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚

2/10 很差

Kevin

伴侶同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
The concierge staff were very friendly and helpful. Otherwise the place was a mold infested nightmare. We did get the ground floor corner room so it was probably a different experience than the rooms with the balconies.
於 2023 年 12 月住了 2 晚
Teisha Mercadel-General Manager 於 2024年1月14日的回應
Thank you for staying with us.

8/10 不錯

Angel

多人同遊
讚好：職員與服務、設施服務和住宿狀況
My check-in was after-hours, but it was no problem. I called to say I would be late, and they simply requested my email address to send me detailed check-in instructions. And when I finally did arrive, I had everything necessary to get on the property, into the house, and into my room for the night. They only requested that I get to the office early in the AM to complete the paperwork. Only negative was that it seems they no longer offer breakfast, and it's apparently been that way since Covid.
於 2023 年 11 月住了 1 晚

2/10 很差

christy

不滿：整潔度、職員與服務和住宿狀況
Got to the hotel late (after calling ahead and confirming a 2 bed unit for 4 adults with a late arrival.) We were given a single king room for 4 adults and when I called the emergency line for help she refused to do anything. Stated she didnt come in until the next morning and she "Didnt know what I wanted her to do." When I told her I wanted a place to sleep she said "I dont get in until 10 so.."
於 2023 年 11 月住了 1 晚
Pb 於 2023年11月19日的回應
We kindly request that guests arriving after 6pm have a valid credit card. Once the card is charged, we promptly send an email with detailed instructions on the check-in process. Please note that we are unable to accept cash payments in person after 6pm.

10/10 優異

Byran

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 1 晚
Jasmine B 於 2023年11月13日的回應
Thank you for your review

10/10 優異

chania

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We stayed for an extended weekend and the experience was amazing! The staff were so sweet and accommodating. A few pointers to take away for this property: it is ADA accessible. While you do have to pay for parking it is onsite and secured with a gate each night (gave us a lot of peace of mind) just don’t lose the keys or the code they give you! They don’t do room service daily but if you need anything just ask! It’s also about a 10 minute walk to bourbon. Overall, it was a 10/10 for me. Loved the style of the property. Loved the staff and will be staying here again for our next trip to the area!
於 2023 年 11 月住了 3 晚
Paris 於 2023年11月9日的回應
We truly appreciate your wonderful feedback and are thrilled to hear that you had a fantastic experience during your stay with us . Use code WEB22 for a discount when making your next reservation.

6/10 一般

latosha

伴侶同遊
讚好：職員與服務
I did not like that the television didn't work. The air conditioner did not cool the room. The service provider was great. Parking is hatd in the area but the place is improving but it needs to continue.
於 2023 年 11 月住了 1 晚
Teisha Mercadel-General Manager 於 2023年11月14日的回應
Thank you

6/10 一般

Marvin

讚好：整潔度和職員與服務
It was cool
於 2023 年 10 月住了 2 晚
Jasmine B 於 2023年11月1日的回應
Than you for the review