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三叉戟套房酒店的評價

2.5 out of 5
三叉戟套房酒店
12340 I-10 Service Rd, New Orleans, LA

評價

6.4
10 分評分，優異；1001 則評價中有 249 則" "
8 分評分，不錯；1001 則評價中有 214 則" "
6 分評分，一般；1001 則評價中有 173 則" "
4 分評分，欠佳；1001 則評價中有 134 則" "
2 分評分，很差；1001 則評價中有 231 則" "

6.2/10 

整潔度

7.0/10 

職員與服務

5.8/10 

設施服務

6.0/10 

住宿狀況

5.6/10 

環保程度

評價

10/10 優異

Weiai

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Good
於 2023 年 7 月住了 1 晚
D. Craig 於 2023年7月13日的回應
We are happy you had a good stay. Look forward to serving you again.

10/10 優異

Weishan

讚好：整潔度、職員與服務和住宿狀況
Accommodation is OK, breakfast is too simple
於 2023 年 7 月住了 1 晚
D. Craig 於 2023年7月10日的回應
Thank you for your stay. Glad to see it was a good one! Breakfast is just a continental at this point, may look to expand in the future. Look forward to serving you in the future.

10/10 優異

Renalda

親子同遊
讚好：整潔度、職員與服務和住宿狀況
It was quiet and the room could be dusted
於 2024 年 4 月住了 1 晚
D. Craig 於 2024年4月27日的回應
Thank you for your honest review! Look forward to serving you again!

10/10 優異

Britney

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚
D. Craig 於 2024年4月23日的回應
Thank you for the honest review. Look forward to serving you again!

6/10 一般

Abriana

於 2024 年 4 月住了 2 晚
D. Craig 於 2024年4月19日的回應
Thank you for the honest review!

6/10 一般

Renee

讚好：職員與服務
於 2024 年 4 月住了 3 晚
D. Craig 於 2024年4月14日的回應
Thank you for your honest review!!

2/10 很差

KELLIE M

親子同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
I was there twice and I paid $50 deposit never received neither one of my deposit back the first time I understand but the second time I still have not received my $50 deposit
於 2024 年 3 月住了 1 晚
D. Craig 於 2024年4月3日的回應
One star rating after my staff took care of you both times you stayed here. The first time you snuck a dog in the building after you were told no pets allowed and we caught you. Still didn't take the deposit. The second time you came yall left the room completely nasty, guess what still didn't take the deposit. Thanks for the 1 star review which had nothing to do with your stay. YOUR DEPOSIT WAS RELEASED BACK TO YOU, BOTH TIMES!

6/10 一般

Andrea

伴侶同遊
讚好：整潔度和職員與服務
Breakfast included barely anything and that was very disappointing. Other than that, pretty nice hotel. Only one functioning elevator and the ice machine on my floor was broken. Appreciated the gated parking lot.
於 2024 年 3 月住了 1 晚
D. Craig 於 2024年4月2日的回應
Good morning Andrea. The breakfast is just complimentary continental not a full breakfast. The elevator is a problem for staff as well. The part for it should be in any day now. Other than that glad you had a decent stay.

10/10 優異

Robin

讚好：整潔度、職員與服務和住宿狀況
Everything was nice.
於 2024 年 3 月住了 1 晚
D. Craig 於 2024年3月26日的回應
Thank you for the honest review. Look forward to serving you again!

10/10 優異

Brittany

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
They keep the property really clean. Fresh towels every day without having to tell anyone.
於 2024 年 3 月住了 3 晚
D. Craig 於 2024年3月22日的回應
Thank you for the honest review! Glad you enjoyed the stay.

4/10 欠佳

Susan (Sachse)

親子同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
It smelled of marijuana in the halls, elevator, and parking lot. The bathroom smelled like mold. The outside door into the hotel was not locked so anyone could get in. The TV remote did not work. The water in the bathroom tub was running / dripping the whole time and smelled like mold. The only thing decent was the AC.
於 2024 年 3 月住了 1 晚
D. Craig 於 2024年3月17日的回應
Sorry your stay was not a good one. Will look into these issues!

4/10 欠佳

Dorian J

不滿：住宿狀況
於 2024 年 3 月住了 3 晚
D. Craig 於 2024年3月13日的回應
You are always at this hotel. Every time you come we make sure your stay is decent. To put this review in without even giving us a heads up that something is wrong is a little unreasonable. Thanks for the review!

8/10 不錯

Quentin

於 2024 年 3 月住了 2 晚
D. Craig 於 2024年3月31日的回應
Thank you for your honest review.

6/10 一般

Katie

多人同遊
讚好：職員與服務、設施服務和住宿狀況
There was a Roach in the bathroom. Hallway nor elevator had a good smell.
於 2024 年 3 月住了 2 晚
D. Craig 於 2024年3月5日的回應
Sorry about the bug and the smell.

2/10 很差

Danielle

家人同遊
不滿：整潔度、設施服務和住宿狀況
Property was in poor condition all around. Very dirty. Many things within the room such as the TV and the air conditioner were either in poor repair or not operational. Dining area was extremely dirty and not kept stocked. Room was OK but lots of things were in disrepair and dirty.
於 2024 年 3 月住了 1 晚
D. Craig 於 2024年3月5日的回應
Sorry about you stay. I will address the issues.

2/10 很差

ra'chelle

於 2024 年 3 月住了 1 晚
D. Craig 於 2024年3月26日的回應
Thank you for the review

8/10 不錯

Bobbie

No complaints
於 2024 年 2 月住了 2 晚
D. Craig 於 2024年2月24日的回應
Thank you for the honest review. Look forward to serving you again

10/10 優異

KELLIE M

於 2024 年 2 月住了 1 晚
D. Craig 於 2024年3月20日的回應
Thank you so much for the honest review! Look forward to serving you again!!

4/10 欠佳

Tamekia

多人同遊
不滿：整潔度和職員與服務
When i went to the front desk to ask for towels the staff was rude. I ask for towels and the clerk said YOU NEED TO BRING THE OLD ONES. i said ok and when will i get the new ones he said in an hour. I said i was leaving in a hour he began to yell saying you trying to tell my hiw to do my job? I said what?? And i informed her I NEVER WILL TRY TO TELL you hiw to do your job BECAUSE I WILL NEVER WORK FOR A HOTEL . I LEFT AND WILL NOT SPEND MY MONEY WITH A COMPANY TO BE DISRESPECTED!
於 2024 年 2 月住了 1 晚
D. Craig 於 2024年2月20日的回應
This not how the conversation went. I told you just as you stated, I would have gladly given towels if you would have exchanged the old towels. I never once yelled or became disrespectful. I simply explained how you could get what you were asking for. I'm not sure if you are trying to belittle the fact that I work for this hotel, but if you are it says a lot about you as a person. I guess since I work for a hotel I should be disrespected by you? I am happy to know that your stay was good otherwise!

2/10 很差

Farzad

不滿：整潔度、職員與服務和住宿狀況
D. Craig 於 2024年2月20日的回應
Not sure what the problem was, but thank you for the review.

8/10 不錯

bruce

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
D. Craig 於 2024年2月18日的回應
Thank you so much for your honest review. Look forward to serving you again!

10/10 優異

Juan

商務旅客, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 2 晚
D. Craig 於 2024年2月14日的回應
Thank you so much for the honest review. Look forward to serving you again.!

10/10 優異

Donishia

家人同遊
讚好：職員與服務、設施服務和住宿狀況
It’s was a good stay for the price not bad looking!! Need a lil more work but I will stay again!
於 2024 年 2 月住了 2 晚
D. Craig 於 2024年2月14日的回應
Thank you so much for the honest review. Look forward to serving you again.!

8/10 不錯

Mathieu

於 2024 年 2 月住了 1 晚
D. Craig 於 2024年3月22日的回應
Thank you for your honest review!

6/10 一般

ronnie

伴侶同遊
讚好：職員與服務
People smoking pot at the back door. Sketchy people looking at you entering the building and people talking loud on the hallways slamming doors. The staff was nice
於 2024 年 2 月住了 1 晚
D. Craig 於 2024年2月5日的回應
Ronnie first off glad the stay was good other than the guest you mentioned. We try our best to keep a quiet hotel. Every once in a while we get a loud guest. Once it's reported or we catch it we resolve the issue.

10/10 優異

Jessica

讚好：整潔度和職員與服務
於 2024 年 2 月住了 1 晚
D. Craig 於 2024年2月5日的回應
Thank you so much for the honest review.

8/10 不錯

Kay

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Not fancy, but a good place to stay
The first room we were given had an issue with the TV remote and the cleaning service forgot to brush the toilet bowl. But when I took my concerns to the front desk, they immediately gave us a different room. All was good again! The building has some aging issues, they are working around them. Overall, we were pleased with our stay. We were very excited to have free gated parking!
於 2024 年 1 月住了 3 晚
D. Craig 於 2024年2月5日的回應
Thank you so much for your honest review. We look forward to serving you again if ever in the area!

2/10 很差

yunggk

於 2024 年 2 月住了 1 晚
D. Craig 於 2024年3月20日的回應
Thank you for the review

6/10 一般

Craig

讚好：職員與服務和客房舒適度
不滿：住宿狀況
New Orleans East Hotel
This hotel wasn’t 5 stars but I must say everyone mind their business. It’s an affordable place for the night. I’ll stay again if needed.
於 2024 年 1 月住了 2 晚
D. Craig 於 2024年2月2日的回應
Thank you so much for the honest review. Look forward to serving you again.

10/10 優異

Fabieyoun (Marrero)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚
D. Craig 於 2024年1月23日的回應
Thank you so much for your honest review. Look forward to serving you again.

4/10 欠佳

KARBIN

不滿：整潔度、職員與服務和客房舒適度
於 2024 年 1 月住了 2 晚
D. Craig 於 2024年1月23日的回應
This guest was banned from the property for attempting to steal.

4/10 欠佳

frank

不滿：住宿狀況
HORRIBLE ending to a perfect date night Entty into the parking lot is hard, once you have checked in and trying to get into the gate you have to basically go around the awning then enter into the parking lot as if youre re-entering Once in the hotel the hallway has an indescribable odor NO hot water in the shower, tried to adjust the temperature for more than 20 mins... NO HOT WATER While in the bathroom a roach appeared, had to use a pestocide to kill and spray around the room. Not to mention while preparig to check out, saw ANOTHER baby roach in the bathroom again I must say a few years back this hotel was well maintained and perfectly kept, when it was a chain hotel... now it is not worth the money
於 2024 年 1 月住了 1 晚
D. Craig 於 2024年1月14日的回應
Sorry your stay didn't go well. This is the first time of me hearing someone had a hard time sing their card to enter the gate. We spray all the time for roaches. 2 or 3 times a week. Thank you for the review. Will look into your concerns!

6/10 一般

Freddy

商務旅客
於 2024 年 1 月住了 2 晚
D. Craig 於 2024年1月14日的回應
Thank you for your honest review.

6/10 一般

Debra

讚好：職員與服務和客房舒適度
leaky toilet but resolved by moving to another room. bathtub slippery, odor to room 408. lighting poor around property. Bike cable lock used to secure side door by parking lot. Stores and restuarants nearby are either closed or close early. parking lot secured.
於 2023 年 12 月住了 2 晚
D. Craig 於 2024年1月8日的回應
Thanks for the review. We lock the side door at night for added security.

10/10 優異

Aylin

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
D. Craig 於 2024年1月7日的回應
Thank you for your honest review!

10/10 優異

Brad

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Not bad
於 2023 年 12 月住了 1 晚
D. Craig 於 2024年1月1日的回應
Thank you so much for your honest review. Look forward to serving you again!

10/10 優異

IRVIN (Columbus)

於 2023 年 12 月住了 2 晚
D. Craig 於 2024年1月1日的回應
Thank you so much for your honest review. Look forward to serving you again!

10/10 優異

JORDAN

讚好：整潔度和職員與服務
於 2023 年 12 月住了 1 晚
D. Craig 於 2024年1月1日的回應
Thank you so much for your honest review. Look forward to serving you again!

6/10 一般

340

於 2023 年 12 月住了 1 晚
D. Craig 於 2024年1月19日的回應
Thank you for the honest review. Look forward to serving you again.

10/10 優異

Jordan

於 2023 年 12 月住了 1 晚
D. Craig 於 2024年1月1日的回應
Thank you so much for your honest review. Look forward to serving you again!

2/10 很差

Jonathan

於 2023 年 12 月住了 1 晚
D. Craig 於 2024年1月18日的回應
Not sure what the problem was but Thank you for the review!

2/10 很差

Benton

家人同遊, 商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
Beds smelled like urine No phone Tv stuck on Spanish Remote to tv did not work Hair dryer in bathroom did not work room smelled of mold when entered Key to room stopped working while loading luggage to leave property 15 min early
於 2023 年 12 月住了 1 晚
D. Craig 於 2023年12月24日的回應
Sorry about this experience. Not sure what happened, but this not the standard. I wish these things could have been reported so it could have been fixed! I will look into all of this. Sorry Again

8/10 不錯

Tavares

家人同遊
讚好：職員與服務
於 2023 年 12 月住了 1 晚
D. Craig 於 2023年12月22日的回應
Thank you for your honest review!

6/10 一般

Emily

商務旅客
不滿：整潔度
Mad .. Wish I can get reimbursed my money
They had roaches in our bathroom .we did not have a enough bed towels are toilet paper. Miss breakfast breakfast stop at 9. The microwave in the room do not heat properly .
於 2023 年 12 月住了 1 晚
D. Craig 於 2023年12月22日的回應
Sorry about the one roach you saw in the room. We spray for these type of bugs often. My staff did say you reported seeing one roach. My apologies again! Did get a report on the towels, toilet paper or microwave. All these are easy things to fix with one phone call.

8/10 不錯

Kenneth

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
D. Craig 於 2023年12月15日的回應
Thank you so much for your honest review!

10/10 優異

Hot Dog

於 2023 年 12 月住了 1 晚
D. Craig 於 2024年1月1日的回應
Thank you so much for your honest review. Look forward to serving you again!

10/10 優異

Michael

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 5 晚
D. Craig 於 2023年12月1日的回應
Thank you so much for your honest review!

2/10 很差

Maryanne

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
It was dirty, no floor mate, dryer dirty, clock broken, no list of restaurants nearby, not worth the price and wont stay again nor Recommend to anybody.
於 2023 年 11 月住了 1 晚
D. Craig 於 2023年11月29日的回應
Sorry your stay did not go well. This is not our standard! I wish you could have reported these finds to front desk so we could have fixed what was wrong. Will look into all of these.

10/10 優異

Tonnie

於 2023 年 11 月住了 1 晚
Trident Inn 於 2023年12月17日的回應
Hi Tonnie, Thanks for your feedback. We will keep improving to provide value and a good experience to our customers. Thank you.

10/10 優異

Marlene

讚好：整潔度、職員與服務、設施服務和住宿狀況
Warm reception
於 2023 年 11 月住了 3 晚
D. Craig 於 2023年11月20日的回應
Thank you so much Marlene!