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Harmony Inn的評價

2.5 out of 5
Harmony Inn
1901 S Broadway St, New Ulm, MN

評價

6.8
10 分評分，優異；181 則評價中有 41 則" "
8 分評分，不錯；181 則評價中有 50 則" "
6 分評分，一般；181 則評價中有 43 則" "
4 分評分，欠佳；181 則評價中有 30 則" "
2 分評分，很差；181 則評價中有 17 則" "

6.8/10 

整潔度

7.6/10 

職員與服務

6.4/10 

設施服務

6.4/10 

住宿狀況

6.8/10 

環保程度

評價

6/10 一般

Cheryl

讚好：整潔度和住宿狀況
不滿：職員與服務
They had an event and the event blocked the walk way from parking ramp and elevators They need to do better- super hard to get around and no signs! Glad people at event were having fun, but my group arrived separately and we all had same concern/complaint
於 2024 年 3 月住了 1 晚

6/10 一般

Pat

伴侶同遊
It was cold. Only a sheet and bedspread.
於 2024 年 5 月住了 1 晚

4/10 欠佳

Dawn

家人同遊
不滿：整潔度、職員與服務和住宿狀況
Trash around and employees were smoking outside
於 2024 年 5 月住了 2 晚

8/10 不錯

Zac

讚好：職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚

4/10 欠佳

charlotte

於 2024 年 4 月住了 1 晚

10/10 優異

Troy

讚好：整潔度、職員與服務和住宿狀況
All the people were phenomenal including Christian and Quinn. Rooms were extremely clean and updated.
於 2024 年 4 月住了 1 晚

8/10 不錯

Jess

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

8/10 不錯

Trisha

多人同遊
讚好：整潔度和職員與服務
不滿：設施服務
Clean and somewhat upgraded, great location. Can hear hallway noise.
於 2024 年 3 月住了 2 晚

4/10 欠佳

Kristina

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Not the best
The temperature control in the room was VERY uneven. The window unit was set to 70 and it felt like 80...it was dropped to 66 and still blew hot air until the air conditioner was turned on. The breakfast was not good. The pancake maker was not working and the eggs and sausage were cold. The juice (apple and orange) was even bad - like syrup. One good thing, at least the room was clean. The hotel is good for a one-night stay...that's about it.
於 2024 年 2 月住了 1 晚

6/10 一般

Glenda

多人同遊
讚好：職員與服務和設施服務
The staff was good. The room appeared fine. I had a heck of a time getting into bed. I am 5'1" and have bad knees. Beds way too high. When sitting on edge of bed, my feet were 1 foot off floor. Not good for seniors. Also tub was either not cleaned cause felt very slimy and almost fell
於 2024 年 2 月住了 1 晚

4/10 欠佳

Tammy

伴侶同遊
不滿：整潔度、設施服務和住宿狀況
The lock on our door did not work. A chain lock had been installed. The door did not shut all the way so when leaving our room we had to make sure the door was pulled shut and locked. The breakfast was all OUT by 6:45 and they started serving at 6:30. We were told there was cereal but no milk. There is a grocery store 4 blocks away.
於 2024 年 2 月住了 2 晚

8/10 不錯

Paul

家人同遊
讚好：職員與服務和設施服務
於 2024 年 1 月住了 1 晚

2/10 很差

Eric

不滿：整潔度、職員與服務和住宿狀況
Disgusting
於 2024 年 1 月住了 1 晚

6/10 一般

Jill

伴侶同遊
讚好：整潔度
不滿：設施服務
Overall the hotel was okay. Nothing exciting that stood out. We booked a king suite with a jacuzzi tub before Christmas. An hour before check in we got a call that our room wasn’t available and they were going to downgrade us to just a king room. When we checked in, we were then informed that the suites have been under construction for 2 YEARS!!! And there is no hot tub or pool on site. No one is available at the desk and a note on the desk says to call into a phone number if you need someone. I’m guessing the hotel only has one employee on staff at a time. Also there Pepsi machine ate our cash.
於 2024 年 1 月住了 1 晚

6/10 一般

真實旅客

家人同遊
不滿：整潔度、職員與服務和住宿狀況
Room was not real clean, garbage found in back of nightstand when I pulled it out to check for an outlet, and it took forever to check in because they had to leave the front desk to see if the room had been cleaned.
於 2023 年 12 月住了 3 晚

6/10 一般

Andrea

多人同遊
於 2023 年 12 月住了 1 晚

4/10 欠佳

Eben

不滿：整潔度和住宿狀況
Was given key to a used and totally unclean room. Staff then switched me to a clean room. All I needed was some sleep and that was not possibile as I was kept up much of the night by loud intoxicated person in hallway, past midnight, talking loudly & knocking on multiple doors. No curtain on shower. Yikes.
於 2023 年 12 月住了 1 晚
Quinn 於 2023年12月11日的回應
Hi Eben,It looks like we got you an early check-in and were told you'd be back later that day. We hadn't been able to take a look at your assigned room yet at that point. After taking a peek at the room you originally were assigned, we decided to swap you to a different room due to your original being completely trashed and in-need of a deep cleaning. We had tried to reach out to you via phone to let you know about the adjustment, but our call wasn't able to get through to you. I apologize for the missing shower curtain in your new room, and we'll take full accountability for not double-checking things before you got in there. In regard to the noise complaint, were you able to contact one of our staff members at the front desk to get that addressed and handled? We do walk the hallways a few times throughout the night to check on things, and I wasn't able to find any note about a noise complaint. Please feel free to reach out to us directly with any questions, concerns, or feedback. We'd appreciate the opportunity to make things right with you!

4/10 欠佳

Kayla

不滿：整潔度和住宿狀況
於 2023 年 12 月住了 1 晚
Quinn 於 2023年12月10日的回應
Kayla,We apologize for not being able to meet your expectations. Please reach out to us directly with any questions or concerns so we can address them and rectify your experience with us at Harmony. We’d greatly appreciate any feedback you can provide us. Thank you.With Hospitality,

10/10 優異

Paul

商務旅客
讚好：整潔度、職員與服務和住宿狀況
Super nice lady that did the check in.
於 2023 年 12 月住了 1 晚
Quinn 於 2023年12月11日的回應
Hi Paul,We appreciate your feedback, and I'll be sure to pass thing along to our front desk staff to let them know about your positive experience with us. Thanks for choosing Harmony! Take Care.

10/10 優異

DonDre

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Theybare by far the best hotel we have stayed at the staff is top notch and freindly
於 2023 年 11 月住了 3 晚
Quinn 於 2023年12月11日的回應
DonDre,We appreciate your feedback and look forward to hosting you and your crew going forward! I'm glad our staff was hospitable and up to par, and I will pass this message along to them. Take Care.

10/10 優異

Jayne

多人同遊
The bathroom sink faucet was horrible. It sprays water all in different directions. And the AC/heat unit rattles.
於 2023 年 12 月住了 1 晚
Quinn 於 2023年12月11日的回應
Jayne, We appreciate your feedback, and we apologize for the sink faucet as well as the PTAC unit in your guestroom. We have addressed these issues since then, and we appreciate your patience during our ongoing renovation process. Please reach out to us directly with any further questions, concerns, or feedback!

2/10 很差

Michael

於 2023 年 11 月住了 1 晚
Quinn 於 2023年11月22日的回應
Michael,We apologize for not meeting your expectations. Please reach back out to us so we can make things right with you.

10/10 優異

Karen (Brooklyn Center)

讚好：整潔度、職員與服務和住宿狀況
Great hotel
於 2023 年 11 月住了 2 晚
Quinn 於 2023年11月22日的回應
Hi Karen, Thanks for the feedback! Take Care.

8/10 不錯

Craig

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Quinn 於 2023年11月22日的回應
Craig,We appreciate your feedback! Hope to see you again soon.Take Care.

6/10 一般

Marjorie

讚好：整潔度
不滿：住宿狀況
The room 111 was clean. We liked the room, eaceot that we were unable to close the door all the way so unable to lock the door and the safety latch had no chain. Blow dryer did not work. We didn't try microwave and the refrigerator wasn't cold. We were disappointed that the breakfast was out late.
於 2023 年 11 月住了 1 晚
Quinn 於 2023年11月22日的回應
Marjorie,We apologize for not being able to meet your expectations.We have fixed the issues with your room since your stay with us. Guest feedback is essential, and we wouldn't be able to rectify these issues without it. Thank you for taking the time to let us know about your stay. Please reach back out to us so we can make things right with you.

10/10 優異

Diane

伴侶同遊
We were impressed with the cleanliness! Comfortable bed!
於 2023 年 11 月住了 1 晚
Quinn 於 2023年11月22日的回應
Hi Diane,Thank you for your feedback! Hope to see you again soon.Take Care.

2/10 很差

CLIFFORD

於 2023 年 10 月住了 5 晚
Quinn 於 2023年11月22日的回應
Clifford,We apologize for not being able to meet your expectations. We appreciate you reaching back out to us multiple times with your feedback. Our phone conversations have been very beneficial for our front desk department.Take Care.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Quinn 於 2023年11月22日的回應
Hello, Thanks for the feedback! We hope to see you again soon.

10/10 優異

Caleb

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Quinn 於 2023年11月22日的回應
Caleb,Your feedback is greatly appreciated!Take Care.

6/10 一般

Henricus

家人同遊
不滿：職員與服務和客房舒適度
Look for something else
Very poor breakfast and not a clean breakfast area. Windows could not be opened, bathtub could not be used and wifi connection was poor
於 2023 年 10 月住了 3 晚

10/10 優異

Alex

於 2023 年 10 月住了 1 晚
Quinn 於 2023年11月22日的回應
Alex,We appreciate your feedback!Take Care.

2/10 很差

Angela

不滿：整潔度、職員與服務和住宿狀況
Property was dirty and unsanitary.
於 2023 年 10 月住了 2 晚

2/10 很差

真實旅客

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Tried checking in at 9pm and they said our room wasn't ready yet, and it would be ready within the hour. We waited over an hour, room still wasn't clean, so cancelled our reservation and went across the street.
於 2023 年 10 月住了 2 晚

4/10 欠佳

Donna

伴侶同遊
讚好：職員與服務
不滿：設施服務和住宿狀況
The guy checking us in was really nice and friendly but have to say read reviews of other and they were not happy with the checking in taking forever... well have to say they were right. Not.. happy that it took forever to check in ( 6 hours later) if you dont have the help to get the job done maybe you can get in there to get job done. Wont be back.....
於 2023 年 10 月住了 1 晚
Quinn 於 2023年11月22日的回應
Donna,We apologize for the issues you experienced during your stay. We are working vigilantly to make improvements to our property and our guests' experience.I was on-site cleaning rooms, and our staff was coordinating with each other the best we could.Please reach back out so we can make things right with you.

8/10 不錯

DENISE

於 2023 年 10 月住了 1 晚
Quinn 於 2023年11月22日的回應
Denise,Thank you for your feedback! We hope to see you again soon.

2/10 很差

Amy

家人同遊
不滿：整潔度、職員與服務和客房舒適度
Not impressed
Our room wasn't ready three hours after check in time, we were told it's because they are short staffed. The room was fairly clean, sheets had brown stains on them and to top it off, they gave us a room with 2 double beds insead of the king which we reserved. We didn't want to have to deal with another wait, so we just kept that room. Won't be staying with them again.
於 2023 年 10 月住了 1 晚

4/10 欠佳

Kristie (Rosemount)

於 2023 年 10 月住了 2 晚
Quinn 於 2023年11月22日的回應
Kristie,We apologize for not being able to meet your expectations.Please reach back out to us so we can make things right with you and rectify your concerns going forward.

8/10 不錯

Beth

家人同遊
讚好：整潔度、職員與服務和住宿狀況
I didn’t think it was worth the price but overall it was good.
於 2023 年 10 月住了 4 晚
Quinn 於 2023年11月22日的回應
Hi Beth,Thank you for your feedback. Oktoberfest is New Ulm's biggest event of the entire year, and all of our hotels in town price their rooms based on the increased demand.I'm glad you enjoyed your stay with us. Take Care.

2/10 很差

Pete

於 2023 年 9 月住了 1 晚

4/10 欠佳

Lynn (Rochester)

多人同遊
讚好：職員與服務
不滿：住宿狀況
Staff were frazzled but rose to the occasion well.
於 2023 年 10 月住了 2 晚

10/10 優異

Abimbola

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 4 晚
Quinn 於 2023年11月22日的回應
Abimbola,We appreciate your feedback! Thanks for staying with us.Take Care.

4/10 欠佳

Shannon

多人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Skip it
Room wasn’t clean. No one at the front desk. Had to wait for 15 minutes for someone to show up. Not a place I will ever stay again.
於 2023 年 10 月住了 2 晚

4/10 欠佳

Charles

家人同遊
不滿：職員與服務和住宿狀況
Long wait for check in 40 min! Rooms were not ready , Needs major update from carpet to bathroom fixtures. Two nights cost $475.00 way over priced, Hilton prices for a motel 6.
於 2023 年 10 月住了 2 晚

8/10 不錯

James

家人同遊
讚好：整潔度和職員與服務
It was no frills but clean and comfortable, and everything worked.
於 2023 年 9 月住了 1 晚

2/10 很差

Skyler

多人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
I didn’t like that I wasn’t gonna be able to get in my room until 10 pm when it says check in is at 3 pm. didn’t stay and want my money back had to call the manager.
於 2023 年 9 月住了 1 晚

4/10 欠佳

E

多人同遊
不滿：職員與服務
Late and understaffed
We arrived at 7:30 only to be told our room was not ready and we would have to wait another 30 minutes. When I asked what the delay was since check in is published to start at 3, was told, “they’re going to be changing that soon”, but no other compensation or acknowledgment for the delay. Any breakfast offerings were decimated by a tour group so nothing was left by 9 a.m. on a Sunday…not even a cup of coffee. The hotel seems woefully understaffed. While beds were comfortable, the bathroom could use a deep clean.
於 2023 年 9 月住了 1 晚
Quinn 於 2023年11月22日的回應
Hello,We apologize for not being able to meet your expectations. We have been short-staffed and doing the best we can with what we have. I also want to clarify that our breakfast hours are from 6AM - 9AM and we generally do not continue stocking afterwards, but our coffee should be available 24/7. We do our best to keep our coffee pots full, but it's a challenge to maintain during our busy weekends. Please reach back out so we can make things right with you.

4/10 欠佳

Tami

家人同遊
讚好：整潔度、職員與服務和客房舒適度
不滿：住宿狀況
於 2023 年 8 月住了 3 晚

2/10 很差

Paul

家人同遊
不滿：整潔度和住宿狀況
Filthy
Upon check in, ketchup and fries on window seal. no toilet paper, opened one bed, sheets were full of dirt and black hair. toilet had not been cleaned -filthy! sink looked like toothpaste had been spit all over. Asked for refund, girl behind desk was very nice, she was only authorized to give $40.00 credit, I gave name and phone number, waiting for manager to call, not holding my breath on that one.
於 2023 年 9 月住了 1 晚

2/10 很差

Dawn

不滿：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 2 晚
Quinn 於 2023年11月22日的回應
Dawn,We apologize for not being able to meet your expectations.Your feedback is important to us. Please reach back out so we can make things right with you.

2/10 很差

Joshua

不滿：整潔度、職員與服務和住宿狀況
Our room was exceptionally dirty. There were dirty towels left in the bathroom floor, the microwave had dried/cooked food caked to the inside walls and turn table and the room smelled very musky.
於 2023 年 9 月住了 1 晚