室內泳池

新溫莎紅屋頂套房酒店的評價

2 out of 5
新溫莎紅屋頂套房酒店
915 Union Ave, New Windsor, NY

評價

8.4

很好

10 分評分,優異;1004 則評價中有 440 則" "
8 分評分,不錯;1004 則評價中有 371 則" "
6 分評分,一般;1004 則評價中有 103 則" "
4 分評分,欠佳;1004 則評價中有 52 則" "
2 分評分,很差;1004 則評價中有 38 則" "

8.6/10 

整潔度

8.8/10 

職員與服務

7.6/10 

設施服務

8.2/10 

住宿狀況

8.2/10 

環保程度

評價

10/10 優異

chen

讚好:整潔度、職員與服務和住宿狀況
good
於 2024 年 2 月住了 1 晚
Sharma RediResponse Specialist 於 2024年2月5日的回應
Thank you for taking the time to write about experience at the RED ROOF INN & SUITES NEWBURGH - STEWART AIRPORT. Chen, I am happy to read that you had a great encounter with us and we truly appreciate your kind remarks about your good experience at our hotel. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Chen, and can't wait to see you back at Red Roof soon, where we can continue to offer you a good stay at an affordable price! Sincerely, Red Roof Management

8/10 不錯

真實旅客

家人同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
房屋内的设施很好;风景美丽动人;华盛顿湖相印着早晨的太阳让人心情愉悦,工作人员服务态度很不错,泳池小了一点!
於 2019 年 8 月住了 1 晚

8/10 不錯

Ricardo

於 2024 年 5 月住了 1 晚

10/10 優異

Yadira Leon

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
Chirell RediResponse Specialist 於 2024年5月20日的回應
Dear Yadira,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Newburgh – Stewart Airport and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

8/10 不錯

Sarah (Calverton)

於 2024 年 5 月住了 1 晚
Adraine Rediresponse Specialist 於 2024年5月19日的回應
Hello Sarah, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES NEWBURGH - STEWART AIRPORT and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

10/10 優異

Mark

家人同遊, 寵物同遊
讚好:整潔度和職員與服務
It was clean and comfortable. Check inn was easy and the check-in person was very helpful in recommending places nearby to eat. It is also pet friendly with plenty of area to walk our dog.
於 2024 年 5 月住了 1 晚
Olivia RediResponse Specialist 於 2024年5月17日的回應
Hello Mark, Thank you for taking the time to share your feedback following your stay at the Red Roof Inn & Suites Newburgh – Stewart Airport. We welcome your 5/5 score and are happy to hear you had a great encounter with us, especially regarding our clean and comfortable hotel, our easy check- in process and all the other kind remarks highlighted. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience, we look forward to your next stay at Red Roof. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 優異

Devin

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was a great stay
於 2024 年 2 月住了 1 晚
Sharma RediResponse Specialist 於 2024年5月16日的回應
Thank you for taking the time to write about experience at the RED ROOF INN & SUITES NEWBURGH - STEWART AIRPORT. Devin, I am happy to hear that you had a great stay at our hotel. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Devin, and can't wait to see you back at Red Roof soon, where we can continue to offer you a great stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist

6/10 一般

Eric

多人同遊
Correct
於 2024 年 3 月住了 1 晚
Dannielle Rediresponse Specialist 於 2024年5月8日的回應
Hello Eric, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES NEWBURGH - STEWART AIRPORT and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

6/10 一般

Ricardo

於 2024 年 4 月住了 1 晚
Linton RediResponse Specialist 於 2024年5月2日的回應
Hello Ricardo, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES NEWBURGH - STEWART AIRPORT and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist

6/10 一般

Russell

讚好:職員與服務
It was ok nothing special & nothing so bad that I would tell people not to go.
於 2024 年 4 月住了 2 晚
Olivia RediResponse Specialist 於 2024年5月1日的回應
Hello Russell, Thank you for taking the time to complete our guest survey. We appreciate your 3/5 score following your visit at the Red Roof Inn & Suites Newburgh – Stewart Airport. I am glad you found your stay to be okay. Feedback from our guests are always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

8/10 不錯

Chante

讚好:整潔度和職員與服務
The juice machine, the view & the dinning below .
於 2024 年 4 月住了 2 晚
Gabrielle RediResponse Specialist 於 2024年4月30日的回應
Thank you for taking a moment to leave a review, Chante. The staff and I at the Red Roof Inn & Suites Newburgh – Stewart Airport appreciate your 4/5 score following your stay. You mentioned the juice machine, the view and dining area. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist

10/10 優異

milagros

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice
於 2024 年 4 月住了 1 晚
Xao RediResponse Specialist 於 2024年4月29日的回應
Thank you for sharing your 5/5 rating with us, Milagros. Our staff at the Red Roof Inn & Suites Newburgh – Stewart Airport was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share more with us.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

8/10 不錯

Jessica

讚好:整潔度和職員與服務
於 2024 年 4 月住了 2 晚
Gabrielle RediResponse Specialist 於 2024年4月29日的回應
Thank you for taking a moment to leave a review, Jessica. The staff and I at the Red Roof Inn & Suites Newburgh – Stewart Airport appreciate your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely,GabrielleRed Roof ManagementRediResponse Specialist

4/10 欠佳

Breanna

不滿:職員與服務
The customer service was poor and the front desk people had terrible attitudes and was giving me a hard time while I was checking in
於 2024 年 4 月住了 1 晚
Toni-Ann RediResponse Specialist 於 2024年4月21日的回應
Dear Breanna,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES NEWBURGH - STEWART AIRPORT. However, the issue that you've mentioned regarding being provided with poor customer service is regrettable. Thank you for making us aware, as this is nowhere near the standard that we hold our staff to. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you have a better experience in your future travels.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 優異

Zachary

讚好:整潔度
Great
於 2024 年 4 月住了 1 晚
Toni-Ann RediResponse Specialist 於 2024年4月21日的回應
Thank you for giving us a 5 out of 5 score on our review, Zachary. We appreciate you taking the time to do a survey, as it’s encouraging to know that we did a great job for you.We hope you choose to stay with us again here at our RED ROOF INN & SUITES NEWBURGH - STEWART AIRPORT.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 不錯

George (Merrimack)

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
The bed was very comfortable.
於 2024 年 4 月住了 1 晚
Oshane RediResponse Specialist 於 2024年4月19日的回應
Dear George, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES NEWBURGH - STEWART AIRPORT. We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding the comfortable bed. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Oshane Red Roof Management RediResponse Specialist

8/10 不錯

Clarissa

讚好:整潔度、職員與服務、設施服務和住宿狀況
Clean, quiet and safe. Wish for better pillows!
於 2024 年 4 月住了 1 晚
Oshane RediResponse Specialist 於 2024年4月14日的回應
Dear Clarissa, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN & SUITES NEWBURGH - STEWART AIRPORT regarding the cleanliness, quiet and safe area. I do apologize the pillows was not up to your standards. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

10/10 優異

Donette

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Oniel Rediresponse Specialist 於 2024年4月13日的回應
Thank you Donette, for taking the time to write a review of your stay at the Red Roof Inn & Suites Newburgh – Stewart Airport. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 優異

Sean

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
I stayed here as a stopover in the middle of a longer trip; I was checked in for fewer than 10 hours. A perfectly adequate hotel, which is precisely what I was looking for. Check-in was easy and quick, as was check-out. Room was small and no-frills, but clean and quiet. And there's a lovely little classic diner a stone's throw away which was perfect for a quick breakfast before I hit the road in the morning. Is this a luxury hotel with all the amenities? No. But if all you need is a bed and a hot shower, it's perfect. I'll absolutely stay here if I'm ever traveling through the area again.
於 2024 年 4 月住了 1 晚
Tianna RediResponse Specialist 於 2024年4月10日的回應
Dear Sean, We appreciate your review following your recent experience at the Red Roof Inn & Suites Newburgh – Stewart Airport. Red Roof strive to provide our guests with all the comforts of home, so it's great to read that you were pleased with the convenience of our location and the hassle free check in and out process you described. Positive guest feedback, like yours, is always an encouragement to all of our staff as Red Roof strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We can’t wait to see you under our roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

8/10 不錯

margaret

讚好:整潔度、職員與服務和住宿狀況
Nice view of the lake
於 2024 年 3 月住了 1 晚
Adraine Rediresponse Specialist 於 2024年4月1日的回應
Hello Margaret, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES NEWBURGH - STEWART AIRPORT and I appreciate your 4/5 score following your stay. We are happy to see that our hotel location shows a great view of the lake. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

10/10 優異

Ricardo

於 2024 年 3 月住了 1 晚
Carla RediResponse Specialist 於 2024年4月23日的回應
Dear Ricardo,Thanks for sharing this perfect rating. Our goal at the Red Roof Inn & Suites Newburgh – Stewart Airport is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, prompting your 5/5. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. We appreciate your business and we hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 很差

Michelle

家人同遊
讚好:整潔度和職員與服務
不滿:設施服務
The room itself was not bad. The clientele was a little sketchy. When we went into the hotel the person at the front desk had said absolutely no smoking in the building. When we got up the next morning and went into the hall it smelled like "skunk". There was also a cop inside one night interrogating a lady in the hall. I didn't feel safe and wouldn't go back.
於 2024 年 3 月住了 2 晚
Olivia RediResponse Specialist 於 2024年3月30日的回應
Dear Michelle,We are sorry to hear your recent experience at the Red Roof Inn & Suites Newburgh – Stewart Airport did not meet your full expectations, prompting your 1/5 score. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 優異

sherry

讚好:整潔度和職員與服務
於 2024 年 3 月住了 1 晚
Tianna RediResponse Specialist 於 2024年3月20日的回應
Hello Sherry,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Newburgh – Stewart Airport and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

8/10 不錯

Deborah H.

讚好:整潔度、職員與服務、設施服務和住宿狀況
Halfway stop on way to northern New York state. Very nice and convenient to highways. Nice dinner next-door.
於 2024 年 3 月住了 1 晚
Dannielle Rediresponse Specialist 於 2024年3月18日的回應
Dear Deborah,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES NEWBURGH - STEWART AIRPORT. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the nice, convenient location. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

8/10 不錯

Justin

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great for one night , not an extended stay
於 2024 年 3 月住了 1 晚
Dannielle Rediresponse Specialist 於 2024年3月17日的回應
Dear Justin,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES NEWBURGH - STEWART AIRPORT. We are happy that the room was great for one night. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,Dannielle Red Roof ManagementRediresponse Specialist

10/10 優異

Seven

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
.
於 2024 年 3 月住了 1 晚
Olivia RediResponse Specialist 於 2024年3月14日的回應
Hello Seven, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Newburgh – Stewart Airport and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 優異

jessica

伴侶同遊, 寵物同遊
讚好:整潔度、職員與服務和住宿狀況
I was pleasantly surprised by this property. The connotation of Red Roof Inn was quickly refuted upon arrival. This location blew my low expectations away and the front desk employees were above and beyond! Big ups to Trevor!
於 2024 年 3 月住了 1 晚
Adraine Rediresponse Specialist 於 2024年3月9日的回應
Dear Jessica,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES NEWBURGH - STEWART AIRPORT. It is great to read that you were pleased with the property, the front desk staff that went above and beyond and that you were grateful for the service Trevor provides. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 優異

Robert

於 2024 年 3 月住了 1 晚
Recordo, Rediresponse Specialist 於 2024年3月29日的回應
Hello Robert, Thank you for taking a moment out of your busy day to complete our survey. The staff at the Red Roof Inn & Suites Newburgh – Stewart Airport and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

6/10 一般

Andrei

家人同遊, 商務旅客
讚好:職員與服務和設施服務
Casual hotel
於 2024 年 2 月住了 1 晚
Sharma RediResponse Specialist 於 2024年3月6日的回應
Dear Andrei,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES NEWBURGH - STEWART AIRPORT. We sincerely appreciate your comments and are happy to hear you had a great experience with us, resulting in a 3/5 score.Thank you again for your review and we hope to continue to provide great experiences for you at Red Roof.Sincerely,SharmaRed Roof ManagementRediResponse Specialist

10/10 優異

Eward

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 4 晚
Tianna RediResponse Specialist 於 2024年2月18日的回應
Hello Edward,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Newburgh – Stewart Airport and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

8/10 不錯

Heather

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
OnielRediresponse Specialist 於 2024年2月14日的回應
Hi Heather,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating following your stay at the Red Roof Inn & Suites Newburgh – Stewart Airport. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

8/10 不錯

Lise

Lit confo Manquait une Cafetière Sinon pour une nuit c’était correct! Plancher flottant et tapis ben correct
於 2024 年 2 月住了 1 晚
Dannielle Rediresponse Specialist 於 2024年2月13日的回應
Chère Lise,Merci d'avoir pris le temps de répondre à notre enquête auprès des clients. Nous apprécions vos commentaires concernant votre récent séjour au RED ROOF INN & SUITES NEWBURGH - STEWART AIRPORT. Nous sommes désolés qu'il manque une cafetière dans la chambre, cependant, nous sommes heureux de savoir que vous avez trouvé le lit confortable. Lors de votre prochain séjour, si vous rencontrez des problèmes pendant votre séjour chez nous, veuillez contacter immédiatement notre réception afin que nous puissions nous occuper du problème et garantir votre satisfaction. Les commentaires de nos clients sont toujours les bienvenus chez Red Roof car nous nous efforçons d'améliorer continuellement la qualité de nos services.Merci encore d'avoir partagé votre expérience. Nous serions ravis d'avoir une autre chance de vous offrir une meilleure expérience la prochaine fois que vous serez en ville.Sincerely,Red Roof Management

6/10 一般

Diane

伴侶同遊, 寵物同遊
讚好:職員與服務
Reviews and photos made it sound nicer than it is. The front grounds were full of dog poop! Pick up your dogs business people!! Maybe put up a sign? Provide bags? You are a dog friendly chain which we appreciate, having two. And it is poorly lit. I stepped in all kinds of it taking my dogs out. Yuk!!
於 2024 年 2 月住了 1 晚
Sharma RediResponse Specialist 於 2024年2月5日的回應
Thank you for taking a moment to leave a review, Robert. The staff and I at the RED ROOF INN & SUITES NEWBURGH - STEWART AIRPORT appreciate your 3/5 score. It's good to hear you were pleased with our pet-friendly policy. However, you indicated that the cleanliness of the front grounds, the lighting, and the other issue mentioned hindered your experience. As per our pet policy, we advise all guest to clean up after their pets, however, it seems as if it’s not being honored.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Red Roof Management

10/10 優異

Wanda

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Chirell RediResponse Specialist 於 2024年1月28日的回應
Dear Wanda,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Newburgh – Stewart Airport and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist

10/10 優異

Debbie (Cookeville)

讚好:整潔度、職員與服務和住宿狀況
Everyone was very polite and helpful
於 2024 年 1 月住了 1 晚
Kerry-lee RediResponse Specialist 於 2024年1月16日的回應
Dear Debbie,The team and I at the RED ROOF INN & SUITES NEWBURGH - STEWART AIRPORT was overjoyed to learn that your perfect scoring was prompted by our staff who was polite and helpful. At Red Roof we strive to uphold standards of the highest quality so as to continuously provide valuable experiences for all our guests.We are very appreciative of your participation and soring. We hope to house you again.Sincerely,Red Roof Management

8/10 不錯

JOSE

商務旅客
讚好:整潔度、職員與服務和住宿狀況
close to airport
於 2023 年 12 月住了 5 晚
Gabrielle RediResponse Specialist 於 2024年1月10日的回應
Dear Jose, Everyone here at the Red Roof Inn & Suites Newburgh – Stewart Airport was proud to see your 4/5 score. I am happy that our close proximity to the airport pleased you. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Red Roof Management

4/10 欠佳

Kristi

於 2023 年 12 月住了 1 晚

2/10 很差

Lucyna

於 2023 年 12 月住了 1 晚
Toni-Ann RediResponse Specialist 於 2024年1月19日的回應
Hello Lucyna,I sincerely apologize that your stay at our Red Roof Inn & Suites Newburgh – Stewart Airport didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Red Roof Management

2/10 很差

Ricardo

於 2023 年 12 月住了 1 晚
Sharma RediResponse Specialist 於 2024年2月4日的回應
Hello Ricardo, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES NEWBURGH - STEWART AIRPORT and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

8/10 不錯

Benoit (Lévis)

家人同遊
讚好:職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Chevanese RediResponse Specialist 於 2023年12月23日的回應
Thank you, Benoit, for being our guest at the Red Roof Inn & Suites Newburgh – Stewart Airport. We value you as a our guest and welcome your 4/5 rating. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

6/10 一般

Keith (Wallkill)

商務旅客
讚好:職員與服務和設施服務
不滿:整潔度和住宿狀況
I stay here when traveling for work. The staff at the desk is great. Over the last couple visits, the rooms are not as clean as they usually are. I stayed there earlier in the week and light switches on the wall were disgusting. There are a lot of construction workers staying here. They know this. A little more attention to cleaning would be appreciated. I'll be back in a few months.
於 2023 年 12 月住了 3 晚
Chevanese RediResponse Specialist 於 2023年12月22日的回應
Thank you, Keith, for writing to us about your recent stay at the Red Roof Inn & Suites Newburgh – Stewart Airport. We are pleased to hear that our front desk staff was great. However, you highlighted that the room wasn't thoroughly cleaned. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. At Red Roof, your feedback is important to us and will be taken into consideration to make changes to improve our customer experience.Thanks again for sharing your experience with us as we will continue to strive for excellence here at Red Roof. We genuinely value your loyalty, and look forward to hosting you again in the future.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

10/10 優異

Hector

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Antonio,RediResponse Specialist 於 2023年12月14日的回應
Hello Hector, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES NEWBURGH - STEWART AIRPORT and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

10/10 優異

David

於 2023 年 12 月住了 1 晚
Devorine RediResponse Specialist 於 2023年12月12日的回應
Thank you for taking a moment to rate your experience, David. The staff at the Red Roof Inn & Suites Newburgh – Stewart Airport and I appreciate your 5/5 score. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

10/10 優異

kathleen

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Devorine RediResponse Specialist 於 2023年12月12日的回應
Thank you for your positive rating at Red Roof Inn & Suites Newburgh – Stewart Airport, Kathleen. It's great to see you enjoyed your stay, resulting in a 5/5 score. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

2/10 很差

Sarahi

於 2023 年 12 月住了 1 晚

8/10 不錯

Donald

讚好:整潔度和職員與服務
It's nicely positioned up the hillside. Would have liked a coffee maker in the room.
於 2023 年 12 月住了 1 晚
Sharma RediResponse Specialist 於 2023年12月5日的回應
Dear Donald,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES NEWBURGH - STEWART AIRPORT. I am happy to read your comments about our hotel was nicely positioned up the hillside. However, you indicated that the missing coffee maker in your room hindered your experience. Please accept our apologies and know that we will do our utmost best to improve in this regard as we continue to strive for excellence.Thank you again for sharing your experience with us, Donald. We hope to make a new impression and would love to see you again at one of our Red Roof locations.Sincerely,Red Roof Management

10/10 優異

Melinda

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The front desk staff was very sweet and kind.
於 2023 年 11 月住了 1 晚
Antonio,RediResponse Specialist 於 2023年11月29日的回應
Dear Melinda,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at theRED ROOF INN & SUITES NEWBURGH - STEWART AIRPORT. It’s great to hear that you found our staff being very hospitable and professional. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

10/10 優異

Betsy

讚好:整潔度、職員與服務、設施服務和住宿狀況
I was pleased with my stay
於 2023 年 11 月住了 2 晚
Sharma RediResponse Specialist 於 2023年11月29日的回應
Dear Betsy,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES NEWBURGH - STEWART AIRPORT. I am glad to hear you were pleased with your stay resulting in a 5/5 score.Thank you again for your review and we hope to continue to provide great experiences for you at Red Roof. Sincerely,Sharma Red Roof Management RediResponse Specialist

10/10 優異

James

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Wonderful staff lead by Dan the hotel manager. We had a very good stay.
於 2023 年 11 月住了 4 晚
Sharma RediResponse Specialist 於 2023年11月29日的回應
Dear James,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES NEWBURGH - STEWART AIRPORT. I am glad to read your kind remarks about our wonderful staff, especially Dan and you found your stay to be good resulting in a 5/5 score. I have shared your comments with the rest of the team.Thank you again for your review and we hope to continue to provide great experiences for you at Red Roof. Sincerely,Sharma Red Roof Management RediResponse Specialist

10/10 優異

Robert (Ellsworth)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice views. Easy access to routes 87 and 84.
於 2023 年 11 月住了 1 晚
Sharma RediResponse Specialist 於 2023年11月29日的回應
Dear Robert,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES NEWBURGH - STEWART AIRPORT. I am glad to read your kind remarks about the nice views at our hotel and ease of access to routes 87 and 84 resulting in a 5/5 score.Thank you again for your review and we hope to continue to provide great experiences for you at Red Roof. Sincerely,Sharma Red Roof Management RediResponse Specialist