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阿羅蘇荷酒店的評價

4 out of 5
阿羅蘇荷酒店
231 Hudson Street, New York, NY

評價

8.8

優異

10 分評分，優異；1285 則評價中有 758 則" "
8 分評分，不錯；1285 則評價中有 298 則" "
6 分評分，一般；1285 則評價中有 133 則" "
4 分評分，欠佳；1285 則評價中有 55 則" "
2 分評分，很差；1285 則評價中有 41 則" "

9.2/10 

整潔度

9.2/10 

職員與服務

8.6/10 

設施服務

8.8/10 

住宿狀況

8.8/10 

環保程度

評價

6/10 一般

HO YIN

商務旅客
讚好：整潔度和住宿狀況
staff not helpful
於 2023 年 6 月住了 1 晚
Arlo SoHo 於 2023年6月30日的回應
Hello Ho Yin! I'm so sorry you did not experience our staff to be helpful. We all work here because we love making everyone their stay as amazing as possible, so it saddens us to hear we missed the mark with you. We hope we get a chance to make it right with you, and wish you a wonderful rest of your week!

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The location might be a bit off for those who should love to live in the busy area, but it is 5 min walk to the major line to go to main attraction. The location is quiet and cozy. The room is well designed for the use of the space and the hotel staff just amazingly friendly and helpful.
於 2023 年 3 月住了 4 晚
Arlo SoHo Team 於 2023年4月4日的回應
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.Thank you for choosing Arlo SoHo!

10/10 優異

SOK IN

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice place to stay for my business trip
於 2023 年 3 月住了 4 晚
Arlo SoHo 於 2023年3月17日的回應
Hello Sok In,Thank you for your great rating! We are so happy to read you enjoyed Arlo SoHo for your business trip, and hope to welcome you back for your next trip!Have a wonderful day!Kindest regards,

10/10 優異

Susan

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Loved the property. Wished the room had a coffee maker and more hooks for clothes.
於 2024 年 4 月住了 3 晚

8/10 不錯

Anastasia

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great place to stay. Staff super friendly, location excellent, very clean and has all the amenities we need. Would definitely stay here again.
於 2024 年 4 月住了 2 晚

8/10 不錯

Sean (Flitwick)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Rooms despite their small size were perfectly appointed and made perfect use of space.
於 2024 年 4 月住了 5 晚
Arlo SoHo Team 於 2024年5月3日的回應
Hi there, Sean. Thank you for your wonderful review!

10/10 優異

Maha

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very friendly staff. Great location.
於 2024 年 4 月住了 3 晚
Arlo SoHo Team 於 2024年4月30日的回應
Hi there, Maha. Thank you for your wonderful review!

2/10 很差

chloe

伴侶同遊
Unfortunately we did not have a positive experience at Arlo SoHo. Our room had a clogged sink, a clogged shower which flooded the washroom, I had to ask multiple times to have room cleaned, when they finally came at 6pm they left only one clean bath towel (even though we left the dirty ones on the ground as requested). Telephone didn’t work, HVAC didn’t work (had to sleep with window open because room was 80 degrees). When checking-out front desk said they wouldn’t charge me for facilities fees. Hoping that they honour that. On a positive note, the breakfast included was a perk and location is good.
於 2024 年 4 月住了 3 晚
Arlo SoHo Team 於 2024年4月30日的回應
Hello Chloe, Your feedback is essential in our effort to improve our service standards. We apologize for any issues that you may have had during your stay. We understand that your comfort and satisfaction are of utmost importance, and we are genuinely sorry that we fell short of your expectations. Your comments have been shared with the appropriate departments so that they may be addressed.

10/10 優異

Lauren

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Alejandro and green hair were awesome! Great rooftop bar, clean rooms and excellent service! Thank you Arlo SoHo! :)
於 2024 年 4 月住了 2 晚
Arlo SoHo Team 於 2024年4月30日的回應
Hi there, Lauren. Thank you for your wonderful review! We are glad to hear that you met some of our awesome team and you enjoyed our outlets. We hope to host you again.

8/10 不錯

sarah

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Decent place. Alejandro was great
於 2024 年 4 月住了 3 晚
Arlo SoHo Team 於 2024年4月30日的回應
Hi there, Sarah. Thank you for your wonderful review!

10/10 優異

Edwardine

多人同遊
讚好：整潔度、職員與服務和住宿狀況
It was beautiful
於 2024 年 4 月住了 2 晚
Arlo SoHo Team 於 2024年5月3日的回應
Hi there, Edwardine. Thank you for your wonderful review!

10/10 優異

Albert

讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent location, amazing design, and service was excellent-- the coffee at the lobby cafe was great. The only thing-- and it is the only thing-- is that the rooms are a wee bit tight. We are a couple and we did fine. It will help with intimacy.
於 2024 年 4 月住了 3 晚
Blake 於 2024年4月24日的回應
Hi there, Albert. Thank you for your insightful feedback! We want to thank you for being our guest here at Arlo Soho, and we hope to have you back on another trip to NYC.

10/10 優異

Katherine

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Amazing and definitely will come back
於 2024 年 4 月住了 1 晚
Blake 於 2024年4月24日的回應
HI there, Katherine. Thank you for your insightful feedback! We want to thank you for being our guest here at Arlo Soho, and we hope to have you back on another trip to NYC.

10/10 優異

Jessica

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location. Easy walking to the west village and soho. Staff was great, Alejandro was amazing! Can’t recommend this place enough.
於 2024 年 4 月住了 3 晚
Arlo SoHo Team 於 2024年4月28日的回應
Hi there, Jessica. Thank you for your wonderful review! We are glad to hear that you met our all-star team. We can't wait for us to host you again the next time you travel to NYC.

10/10 優異

Heidi

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Great location and cozy rooms.
於 2024 年 4 月住了 2 晚
Arlo SoHo Team 於 2024年4月23日的回應
Hi there, Heidi. Thank you for your wonderful review!

6/10 一般

Phoebe

讚好：住宿狀況
於 2024 年 4 月住了 4 晚
Arlo SoHo Team 於 2024年4月23日的回應
Hi there, Phoebe. Thank you for your wonderful review!

10/10 優異

Tyler

讚好：整潔度、職員與服務和住宿狀況
Great location and great food
於 2024 年 4 月住了 3 晚
Arlo SoHo Team 於 2024年4月23日的回應
Hi there, Tyler. Thank you for your wonderful review!

10/10 優異

PAGADOY

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very good breakfast et staff very kind.
於 2024 年 4 月住了 6 晚
Arlo SoHo Team 於 2024年4月23日的回應
Hi there, Pagadoy. Thank you for your excellent review! We are glad to hear that you enjoyed our breakfast and our all-star team.

2/10 很差

Jeffrey

家人同遊
讚好：設施服務和住宿狀況
不滿：整潔度和職員與服務
We stayed 3 days and they never cleaned the room! We called the front desk and got towels finally. Truely bad housekeeping
於 2024 年 4 月住了 3 晚
Arlo SoHo Team 於 2024年4月23日的回應
Hi there, Jeffrey. Thank you for your feedback. We will address your concerns.

4/10 欠佳

Houman

伴侶同遊
讚好：職員與服務
不滿：住宿狀況
The rooms are too noisy and extremely small even for NYC. This hotel is only good for one or two nights maximum. The noise from the street and rooftop bar is terrible. Very difficult to sleep. The traffic around the hotel is awful since it is very close to the entrance of Holland Tunnel. There are no amenities (water, coffee) in the room probably because nothing fits. You expect a lot more from a 4-star hotel at this price.
於 2024 年 4 月住了 5 晚
Arlo SoHo Team 於 2024年4月23日的回應
Hi there, Houman. Thank you for your feedback. We will address your concerns.

10/10 優異

Miguel

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I got lucky with fromt role parking woohoo!! ✊️ view was soo amazing from the terrace and not to mention a decent space out side it. Missed out on the rooftop but the JayDee was pumping it up lasy night with good tracks. Will come back again soon !! A
於 2024 年 4 月住了 1 晚
Arlo SoHo Team 於 2024年4月23日的回應
Hi there, Miguel. Thank you for your wonderful review! We are glad to hear you had an awesome stay with us. We hope you come to visit us again.

10/10 優異

Nancy

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Arlo Soho is a friendly and convenient hotel on Hudson Street - a nice walking distance to Whitney Museum, High Line, and many great restaurants. Staff members are always cordial and helpful.
於 2024 年 4 月住了 1 晚
Arlo SoHo Team 於 2024年4月23日的回應
Hi there, Nancy. Thank you for your wonderful review! We are happy to hear that our all-star team was very helpful during your stay with us. We hope to see you soon!

10/10 優異

Billy

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Arlo Soho was perfectly located for soho, Chelsea and the financial district, as well as some great restaurants and bars. The hotels rooftop bar has a perfect view of the One World Trade Building and a great selection of cocktails - the margarita was a personal fav. The hotel was clean and although small, the room was comfy. The staff were super helpful and really friendly. We can’t recommend this hotel enough!
於 2024 年 4 月住了 4 晚
Arlo SoHo Team 於 2024年4月23日的回應
Hi there, Billy. Thank you for your excellent review! We are glad to hear that you enjoyed our hotel outlets. We hope to see you again.

10/10 優異

Victoria

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 4 晚
Steven Florkiewicz 於 2024年4月21日的回應
Dear Victoria,Thank you for sharing your experience and giving Arlo SoHo a perfect 5 out of 5 rating! We're thrilled that you had a fantastic stay, and we can't wait to welcome you back soon.Sincerely,Steven FlorkiewiczDirector of Front Office

8/10 不錯

Edo

於 2024 年 4 月住了 3 晚
Blake 於 2024年4月17日的回應
Hi there, Edo. Thank you so much for your feedback. We are happy to see you had a wonderful stay! We hope to have you back in Soho sometime soon.

10/10 優異

Debra

讚好：整潔度、職員與服務和住宿狀況
Really nice chilled hotel
於 2024 年 4 月住了 5 晚
Blake 於 2024年4月16日的回應
Hi there, Debra. Thank you for your wonderful review! We appreciate all of our feedback. We are glad to see you enjoyed your stay with us and hope to welcome you back to Soho soon.

10/10 優異

Ellen

讚好：整潔度、職員與服務和住宿狀況
The location is perfect for local restaurants and public transportation. Staff is exceptionally helpful
於 2024 年 4 月住了 2 晚
Blake 於 2024年4月17日的回應
Hi there, Ellen. Thank you so much for your feedback. We are happy to see you had a wonderful stay! We hope to have you back in Soho sometime soon.

10/10 優異

Ghazaleh

於 2024 年 4 月住了 3 晚

10/10 優異

Elizabeth

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff is nice and room and all area is clean convinced to walk to soho.
於 2024 年 4 月住了 2 晚
Blake 於 2024年4月16日的回應
Hi there, Elizabeth. Thank you for your wonderful review! We appreciate all of our feedback. We are glad to see you enjoyed your stay with us and hope to welcome you back to Soho soon.

10/10 優異

Gabriela

於 2024 年 4 月住了 1 晚
Blake 於 2024年5月4日的回應
Hi there, Gabriela. Thank you for the wonderful feedback! We hope to welcome you back on another stay in NYC.

2/10 很差

Mustafaa

伴侶同遊
不滿：整潔度、設施服務和住宿狀況
While the hotel's trendy aesthetic was appealing, the functionality of the room left much to be desired. The sink in our room was clogged and wouldn't drain properly. The room itself was incredibly small, making it feel cramped and uncomfortable. Additionally, we found it challenging to regulate the temperature in the room, which made it uncomfortable throughout our stay.
Arlo Soho 於 2024年4月14日的回應
Dear Mustafaa,Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the maintenance issues you encountered during your stay, particularly the sink drain and room temperature. Please know that we understand how frustrating it can be to experience these inconveniences, and we deeply regret that we fell short of our commitment to provide you with a comfortable and stress-free stay.Your comments have been taken to heart, and we are taking immediate steps to address the issues you raised. We value your feedback and appreciate the opportunity to learn from your experience so that we can improve our service standards and ensure that our guests have the best possible stay.Thank you for choosing Arlo SoHo, and we hope to have the opportunity to welcome you back in the future.Warm Regards, Arlo

2/10 很差

Bradford

商務旅客
讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
It's one of the worst hotel visits I've ever had. Impossible to sleep here
於 2024 年 4 月住了 3 晚
Arlo Guest Services 於 2024年4月12日的回應
Hi there, Bradford. Thank you for your feedback. We will be addressing your concerns.

10/10 優異

Jeanne-Marie

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Perfect for our short trip
於 2024 年 4 月住了 1 晚
Blake 於 2024年4月12日的回應
Hi there, Jeanne-Marie. Thank you for your wonderful review! It's great to see you enjoyed your stay and we would love to have you back next time in NYC.

10/10 優異

Erin

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Steven Florkiewicz 於 2024年4月13日的回應
Good day,Thank you for staying with us and for sharing your experience through you rating. We are glad that you had a perfect stay and look forward to welcoming you back to SoHo soon.Sincerely,Steven

8/10 不錯

Dick (Centennial)

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 4 月住了 2 晚
Blake 於 2024年4月12日的回應
Hi there, Dick. Thank you for your wonderful review! It's great to see you enjoyed your stay and we would love to have you back next time in NYC.

10/10 優異

Kaitlyn Taylor

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Such a great stay and staff were incredible! Foxtail (within the hotel) was such a gem for late night drinks and vibes. Very convenient location for walking and catching ubers! We will be back!
於 2024 年 4 月住了 5 晚
Blake 於 2024年4月12日的回應
Hi there, Kaitlyn. Thank you for your wonderful review! It's great to see you enjoyed your stay and we would love to have you back next time in NYC.

10/10 優異

Jasmine

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great hotel ! I just wish the cleaning staff were a little less loud in the mornings.
於 2024 年 4 月住了 3 晚
Blake 於 2024年4月12日的回應
Hi there, Jasmine. Thank you for your wonderful review! It's great to see you enjoyed your stay and we would love to have you back next time in NYC.

6/10 一般

Roland (Montreal)

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Very expensive for an extremely small room is my only complaint
於 2024 年 3 月住了 1 晚
Arlo SoHo Team 於 2024年4月10日的回應
Hello Roland, Thank you for taking the time to give us your feedback. We understand that your comfort and satisfaction are of utmost importance, and we are truly sorry that we fell short of your expectations. We hope to host you again in the near future.

8/10 不錯

Daniela

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 4 晚
Arlo SoHo Team 於 2024年4月10日的回應
Hi there, Daniela. Thank you for taking the time to give us your feedback. We apologize for any issues that you may have had during your stay. We understand that your comfort and satisfaction are of utmost importance, and we are truly sorry that we fell short of your expectations. We hope to host you again in the near future.

10/10 優異

Natalie

於 2024 年 4 月住了 3 晚
Arlo SoHo Team 於 2024年4月28日的回應
Hi there, Natalie. Thank you for your wonderful review!

10/10 優異

Daniel

於 2024 年 4 月住了 2 晚
Arlo SoHo Team 於 2024年4月28日的回應
Hi there, Daniel. Thank you for your wonderful review!

8/10 不錯

Vernon

於 2024 年 4 月住了 2 晚
Arlo SoHo Team 於 2024年4月26日的回應
Hi there, Vernon. Thank you for your wonderful review!

10/10 優異

Helin

於 2024 年 3 月住了 3 晚
Blake 於 2024年4月24日的回應
HI there, Helin. Thank you for your insightful feedback! We want to thank you for being our guest here at Arlo Soho, and we hope to have you back on another trip to NYC.

10/10 優異

Candice

讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent location and service. Staff went above and beyond with recommendations for restaurants. Breakfast quality and options were above expectations. Adorable hotel— rooms compact but well designed for convenience and style.
於 2024 年 3 月住了 2 晚
Arlo SoHo Team 於 2024年4月4日的回應
Hi there, Candice. We are thrilled to see you enjoyed your stay with us. We thank you so much for your fantastic review and hope to welcome you back on a future stay.

10/10 優異

Candice

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Fantastic location, comfortable rooms, excellent service
於 2024 年 3 月住了 3 晚
Arlo SoHo Team 於 2024年4月4日的回應
Hi there, Candice. We are excited to see you enjoyed your stay with us. We thank you so much for your fantastic review and hope to see you again in the near future.

8/10 不錯

Alyson

親子同遊
讚好：整潔度、職員與服務和設施服務
I booked 2 beds and didn’t get bedding for one of the beds after I called 3 times.
於 2024 年 3 月住了 3 晚
Blake 於 2024年4月3日的回應
Hi there, Alyson. Thank you so much for your feedback as we strive to enhance our guest service attributes every day. We hope to see you again on a future stay in NYC and thank you for being our guest!

8/10 不錯

Edward (Montreal)

於 2024 年 3 月住了 2 晚
Arlo SoHo Team 於 2024年4月23日的回應
Hi there, Edward. Thank you for your wonderful review!

10/10 優異

Cameron

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 3 月住了 2 晚
Arlo SoHo Team 於 2024年4月23日的回應
Hi there, Cameron. Thank you for your wonderful review!

8/10 不錯

Henrik

於 2024 年 3 月住了 4 晚
Arlo Guest Services 於 2024年4月3日的回應
Hi there, Henrik. Thank you for your wonderful review!

8/10 不錯

Megan

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
Amazing location and very friendly staff. Cleaning could be improved.
於 2024 年 3 月住了 5 晚
Blake 於 2024年4月1日的回應
Hi there, Megan. Thank you for your amazing feedback! We thank you for being our guest and hope we can welcome you back on future stay.