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Reviews of Courtyard by Marriott New York Downtown Manhattan/Financial District

3 out of 5
Courtyard by Marriott New York Downtown Manhattan/Financial District
215 PEARL STREET, New York, NY

Reviews

7.8

Good

Rating 10 - Excellent. 364 out of 801 reviews" "
Rating 8 - Good. 198 out of 801 reviews" "
Rating 6 - Okay. 99 out of 801 reviews" "
Rating 4 - Poor. 63 out of 801 reviews" "
Rating 2 - Terrible. 77 out of 801 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Palavi

Disliked: Property conditions & facilities
Lobby seating is so limited. Afternoon snacks and cold water could have been better. Rooms were cramped, the TV faced the front door and not the bed. Very little room to move around in the room. Just bad experience overall
Stayed 3 nights in May 2024

10/10 Excellent

Reem

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great for price and room
Stayed 1 night in Feb 2024

8/10 Good

Jakath, Euclid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was courteous and helpful.
Stayed 4 nights in May 2024

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Sandeep Kumar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Budget friendly in prime area.
Stayed 3 nights in May 2024

8/10 Good

Karla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2024

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Ainsley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Colton

Great
Stayed 3 nights in Apr 2024

2/10 Terrible

Stacy

Disliked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Neewana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I overall enjoyed my stay.
Stayed 1 night in Feb 2024

4/10 Poor

Mattthew

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The hospital checked me out of my room after the first night because they didn’t see any of my luggage in the room. Horrible. I came back to the room and they already gave it to someone else.
Stayed 3 nights in May 2024

6/10 Okay

Hee-seong

Disliked: Cleanliness
The room wasn’t clean and fully ready when I checked in. Plus, water flow intermittently stopped I took a shower.
Stayed 1 night in May 2024
Response from Management on 5 May 2024
Thank you for the feedback. We hope to see you again!

10/10 Excellent

Nelson

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Excellent without comments, I loved this hotel
Stayed 3 nights in Apr 2024
Response from Management on 4 May 2024
Thank you for sharing your experience. We hope to see you again!

10/10 Excellent

Leonel

Stayed 3 nights in Apr 2024

4/10 Poor

Mayer

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
the room was near the elevator and the noise was crazy every minute i heard it going up and down i came to the hotel to have peace and quit i would like a full refund
Stayed 1 night in Apr 2024
Response from Management on 5 May 2024
Thank you for the feedback. We will address this with our staff.

6/10 Okay

Lara

“
Stayed 1 night in Apr 2024
Response from Management on 5 May 2024
Thank you for the feedback. We hope to see you again!

10/10 Excellent

Sandhya

Liked: Cleanliness, staff & service, property conditions & facilities
It was an excellent hotel to stay. Nice location in NY. We got in a good deal.
Stayed 3 nights in Apr 2024
Response from Management on 22 Apr 2024
Thank you for staying with us. We hope you enjoyed your stay!

8/10 Good

Pearl, Stratford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on 22 Apr 2024
Thank you for staying with us. We hope you enjoyed your stay!

10/10 Excellent

diondra

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Managememt on 22 Apr 2024
Thank you for staying with us. We hope you enjoyed your stay!

10/10 Excellent

Valeria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Management on 21 Apr 2024
Thank you for staying with us. We hope you enjoyed your stay!

10/10 Excellent

Hector

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Apr 2024
Response from Management on 18 Apr 2024
Thank you for staying with us. We're glad you enjoyed your stay. We hope to see you again soon!

6/10 Okay

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on 4 May 2024
Thank you for sharing your experience. We hope to see you again!

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on 21 Apr 2024
Thank you for staying with us. We hope you enjoyed your stay!

10/10 Excellent

Emily

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and safe hotel, we enjoyed our stay. Housekeeping was really sweet and make sure we had everything we needed!
Stayed 5 nights in Mar 2024
Response from Management on 21 Apr 2024
Thank you for staying with us. We hope you enjoyed your stay!

10/10 Excellent

Connie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotels! The rooms were the perfect size. The staff were wonderful and all super kind with good mannerisms. The rooftop deck is AMAZING!! Will definitely be staying here again!
Stayed 1 night in Apr 2024
Response from Management on 21 Apr 2024
Thank you for staying with us. We hope you enjoyed your stay!

8/10 Good

Safal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean rooms. Only issue was that the room was very hot at 75 degrees even when I kept the thermostat low at 69 degrees. For some reason it didn’t get cold until late at night.
Stayed 3 nights in Apr 2024
Response from Management on 22 Apr 2024
Thank you for staying with us. We hope you enjoyed your stay!

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 1 night in Apr 2024
Response from Management on 9 Apr 2024
Thank you for staying with us. We hope to see you again soon!

10/10 Excellent

Alan, Gibbstown

Stayed 3 nights in Mar 2024
Response from Management on 28 Apr 2024
Thank you for staying with us. We hope you enjoyed your stay!

8/10 Good

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on 13 Apr 2024
Thank you for sharing your experience. We hope to see you again soon!

6/10 Okay

Luz del Carmen

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
They said we get housekeeping one day for the whole stay and they never showed up. After a whole day out we wanted to rest and around 7pm housekeeping knocked at the door offering towels…pretty disappointing
Stayed 3 nights in Mar 2024
Response from Management on 4 May 2024
Thank you for sharing your experience. We hope to see you again!

10/10 Excellent

Karla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Management on 9 Apr 2024
Thank you for staying with us. We hope to see you again soon!

10/10 Excellent

Elicelia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Mar 2024
Response from Management on 9 Apr 2024
Thank you for staying with us. We hope to see you again soon!

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay all around! Perfect location, parking garage right next door, etc
Stayed 1 night in Dec 2023
Response from Management on 9 Apr 2024
Thank you for staying with us. We hope to see you again soon!

10/10 Excellent

Amara

Quality Service
Stayed 3 nights in Mar 2024
Response from Management on 21 Apr 2024
Thank you for staying with us. We hope you enjoyed your stay!

8/10 Good

Erendira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on 22 Apr 2024
Thank you for staying with us. We hope you enjoyed your stay!

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, really close to Fulton St. subway station
Stayed 4 nights in Mar 2024
Response from Management on 22 Apr 2024
Thank you for staying with us. We hope you enjoyed your stay!

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely associates who were super helpful and really looked after me. Lovely clean room (small, but it’s NYC and there was plenty of storage very cleverly designed). Microwave in foyer, coffee machine and fridge in room, lovely big desk and chair, gym and outdoor terrace. I was really comfortable and would go back.
Stayed 7 nights in Mar 2024
Response from Management on 9 Apr 2024
Thank you for staying with us. We hope to see you again soon!

10/10 Excellent

Leslie, Land O Lakes

Stayed 3 nights in Feb 2024
Response from Management on 21 Apr 2024
Thank you for staying with us. We hope you enjoyed your stay!

10/10 Excellent

Dante

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Taylor and front staff are awesome!!! Really enjoyed our entire experience
Stayed 7 nights in Mar 2024
Response from Management on 9 Apr 2024
Thank you for staying with us. We hope to see you again soon!

8/10 Good

Charles

Manhattan at an affordable weekend price! How unique.
Stayed 3 nights in Mar 2024
Response from management on 22 Apr 2024
Thank you for staying with us. We hope you enjoyed your stay!

10/10 Excellent

Ayleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on 21 Apr 2024
Thank you for staying with us. We hope you enjoyed your stay!

10/10 Excellent

Carin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Management on 21 Apr 2024
Thank you for staying with us. We hope you enjoyed your stay!

10/10 Excellent

Felica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property met our expectations and then some…
Stayed 1 night in Mar 2024
Response from Management on 21 Apr 2024
Thank you for staying with us. We hope you enjoyed your stay!

10/10 Excellent

Evgeniy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and location
Stayed 1 night in Mar 2024
Response from Management on 21 Apr 2024
Thank you for staying with us. We hope you enjoyed your stay!

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024
Response from Management on 22 Apr 2024
Thank you for staying with us. We hope you enjoyed your stay!

8/10 Good

Lisa

Travelled with partner
Liked: Staff & service
Fast/easy check-in/check-out, got 2 pure life water bottles when you check-in, water/ice machine is on cellar level. They have hot water and tea bags in the morning/throughout the day by the check in desk. They asked for $200 deposit (refundable) that wasn't mentioned on the expedia website. Hotel wasn't facing a busy street so it wasn't that busy/loud, as long as you have the window closed. Spilled something on the comforter and had to ask for another one around 9PM, but the phone was not working. Had to go downstairs and the front desk said the linen workers won't be here until 11PM, we waited but they didn't come until the morning. The new comforter that we got had a piece of hair and some black dirty stuff on it. There was something wrong with the shower door? The water would leak out when you're showering so a towel or 2 has to be on the floor by the shower door which gets soaked pretty fast since housekeeping comes every other day. The booking said there would be a city view, but we didn't really get that, maybe we weren't on a higher floor? The vent would throw air directly at you if you sleep on the side by the window/vent. The booking didn't mention there would be a mini fridge but the room we got had one which was nice. Gym was quite small, a few treadmills and weights. Free toiletries consists of bar soap and lotion. The body wash, shampoo, conditioner is in a big bottle.
Stayed 3 nights in Mar 2024
Response from Management on 22 Apr 2024
Thank you for staying with us. We hope you enjoyed your stay!

10/10 Excellent

Vanessa, Jersey City

Liked: Cleanliness, staff & service, property conditions & facilities
It small as expected but it was clean and quiet.
Stayed 1 night in Mar 2024
Response from Management on 21 Apr 2024
Thank you for staying with us. We hope you enjoyed your stay!

10/10 Excellent

Chelsey

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, easy commute to everything.
Stayed 2 nights in Feb 2024
Response from Management on 21 Apr 2024
Thank you for staying with us. We hope you enjoyed your stay!