Serves breakfast, lunch and dinner

Reviews of Park Lane New York

4.5 out of 5
Park Lane New York
36 Central Park S, New York, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 522 out of 838 reviews" "
Rating 8 - Good. 158 out of 838 reviews" "
Rating 6 - Okay. 79 out of 838 reviews" "
Rating 4 - Poor. 38 out of 838 reviews" "
Rating 2 - Terrible. 41 out of 838 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gustavo, Santo Domingo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property. Rooftop was always busy with events or closed. But the hotel is gorgeous, well located and the staff were very attentive. Would recommend and I will definitely be staying again.
Stayed 2 nights in May 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing and treated my family with such care. They even sent a special treat up to the room for my daughter’s 8th birthday (we did not ask for anything. They just saw at check in that it was her birthday and did it on their own. They even gave her a hand written card). Beautiful view, spacious room, top notch amenities.
Stayed 1 night in May 2024
Response from General Manager on 21 May 2024
Greetings Ryan,The team members at the Park Lane Hotel New York are delighted to have made your stay memorable, especially for your daughter's 8th birthday. We're pleased to know you enjoyed the beautiful view, spacious room, and top-notch amenities. We're looking forward to welcoming you back for another wonderful stay.Best regards,Warm RegardsRobert Macneil

4/10 Poor

Maria Pia

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Este Hotel debería ser 3 estrellas. Los pasillos viejos y sucios, la habitación tenía muebles quiñados, la TV no funcionaba y no había control para e aire acondicionado. Realmente se paga por la zona
Stayed 2 nights in May 2024
Response from General Manager on 21 May 2024
Querida María Pía,Gracias por compartir sus comentarios. Nuestro equipo lamenta las inquietudes que tuvo con los pasillos y las comodidades de las habitaciones. Nos esforzamos constantemente por mejorar las experiencias de nuestros huéspedes y apreciamos que nos informe sobre estos asuntos.Atentamente,El equipo del Park Lane Hotel Nueva YorkWarm RegardsRobert Macneil

10/10 Excellent

Lanbing

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location and friendly staff. We always have a wonderful stay at your hotel. Thank you for your hard work.
Stayed 3 nights in May 2024
Response from General Manager on 21 May 2024
Greetings Lanbing,Park Lane Hotel New York appreciates your kind words. The team is delighted to hear that you enjoyed our location and found everyone to be friendly. Thank you for recognizing our hard work. We're looking forward to welcoming you back for another wonderful stay.Warm regards.Warm RegardsRobert Macneil

6/10 Okay

hasim

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no kettle no coffee machine in the room. They brought in a kettle the second day. The cafe downstairs had no coffee either because their coffee machine was broken. For four days they couldn’t cone up with one that works. The room was dusty. The hostess at the cafe was rude. Overall a bad experience. We stayed in a high end room according to the price. But didn’t even have m&ms in the fridge. Wouldn’t recommend to anyone.
Response from General Manager on 21 May 2024
Dear Hasim, we are sorry to hear that aspects of your stay did not meet expectations. Rest assured, your concerns regarding room amenities and service at the cafe will be reviewed. We appreciate your feedback and hope we might have the opportunity to better serve you in the future.Warm RegardsRobert Macneil

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in great location across from Central Park. The rooms are spacious and very comfortable with nice amenities in the bathroom. The only little couple of things were that the wifi isn't great, it would be nice to see QTips and cotton swabs in the bathroom and of course a coffee/Nespresso machine for the room. I get that they want people to pay for coffee downstairs but for almost $800 a night that begins to feel very nickely-dimey of them. Overall an excellent place to stay
Stayed 2 nights in May 2024
Response from General Manager on 15 May 2024
Greetings Ian,We're so glad to hear your appreciation of the Park Lane Hotel New York's advantageous location and spaciously cozy rooms. Though we're disappointed to hear that certain aspects did not fully meet your expectations. We appreciate your remarks about the in-room amenities and the Wi-Fi performance; rest assured, your feedback is very valuable to us as we strive to live up to our guests' standards.We're pleased that despite these minor issues, you found your overall experience to be excellent. We hope to have the opportunity to welcome you back in the future, perhaps surpassing your previous experience with us.We truly thank you for your helpful insight and for choosing to stay with us at Park Lane Hotel New York.Warm RegardsRobert Macneil

10/10 Excellent

Yuveen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendlu staff. Aim to improve the checkout process!
Response from General Manager on 14 May 2024
Greetings Yuveen,The Park Lane Hotel New York is thrilled to know you appreciated our prime location and the friendliness of our team members. Your feedback regarding the checkout process is also noted and be assured continual improvement is a part of our commitment to providing superior service. We're looking forward to your next stay with us.Warm RegardsRobert Macneil

10/10 Excellent

Magdalena, Calgary

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location, very comfortable beds and pillows! Excellent
Stayed 3 nights in May 2024
Response from General Manager on 11 May 2024
Greetings Magdalena,Thank you for sharing your positive experience at Park Lane Hotel New York. Your compliments about our prime location and plush beds and pillows are greatly appreciated. Excellence is always what we aim for, and we're thrilled to know we hit the mark for you. Looking forward to your return.Best regards.Warm RegardsRobert Macneil

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating to whatever our needs were. Will return there next trip
Stayed 3 nights in May 2024
Response from General Manager on 11 May 2024
Greetings Michele,We're overjoyed to know that Park Lane Hotel New York successfully met your needs, making your stay an effortless one. We look forward to your next visit. Safe travels until then.Warm RegardsRobert Macneil

10/10 Excellent

Angelee-Jane, Phoenix

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location to Central Park and shopping was outstanding. The hotel rooftop bar had some Of the best views around and the restaurant choices within the hotel were great!
Stayed 3 nights in Apr 2024
Response from General Manager on 8 May 2024
Greetings Angelee-Jane,Thank you so much for your positive review. We are thrilled to hear you enjoyed the dynamic location of the Park Lane Hotel New York, near the central park and shopping areas. It's wonderful to note that our rooftop bar offered admirable panoramas and that our on-site dining options met your expectations. We are eager to welcome you back for another memorable experience.Warm RegardsRobert Macneil

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff and food was nice. Every time coming into hotel felt like great escape very relaxing recommend getting the view of the park
Stayed 2 nights in May 2024
Response from General Manager on 8 May 2024
Greetings Daniel,Your heartening feedback about your recent stay at Park Lane Hotel New York is greatly appreciated. We're glad you enjoyed our exquisite culinary offerings and found our team members to be amiable. It's wonderful you felt relaxed during your stay and equally enjoyed our well-regarded park view. Your recommendation is an affirmation of our efforts to provide memorable experiences. Thank you, and we eagerly await your return.Warm RegardsRobert Macneil

8/10 Good

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a great location across Central Park. Prices are reasonable compared to other New York Hotel. Staff is friendly. Beds, sheets and pillows could be better.
Stayed 1 night in May 2024
Response from General Manager on 5 May 2024
Greetings Alexander,It's fantastic to hear that you appreciated the strategic location of Park Lane Hotel New York and our competitive prices. We love to know that our team members came across as friendly. In regards to our bedding, we understand your comment and are continuously striving to better improve our guests' comfort. Thank you for your feedback and we hope to welcome you back in the near future.Warm RegardsRobert Macneil

10/10 Excellent

Mitus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to everything
Stayed 2 nights in Apr 2024
Response from General Manager on 1 May 2024
Greetings Mitus,We're thrilled you found the Park Lane Hotel New York's location so convenient! It's always a joy knowing our guests can easily reach their desired destinations. We hope to welcome you back again soon.Warm RegardsRobert Macneil

6/10 Okay

Khaled

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Bathroom door is broken, need little bit maintenance
Stayed 2 nights in Apr 2024
Response from General Manager on 1 May 2024
Greetings Khaled,Thank you for taking the time to share your feedback with us. We're sorry to hear that you experienced concerns with the bathroom facilities. We assure you that maintenance is a priority here and your concern has been noted for our continuous improvement efforts. We strive to create enjoyable experiences for all of our guests, and we hope to have another opportunity to better serve you in the future.Warm RegardsRobert Macneil

4/10 Poor

Janelle

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Liked that it’s next to Central Park. Didn’t like the staff service and the room. Received no VIPaccess benefit. Waited for lift takes 10 mins every morning. Aircon settings were not adjustable, no room slippers, extremely small toilet, water leakage from shower, room were not cleaned despite informing a few times on a daily basis. Requested to pay to change to a park view and higher floor room, were told no. Haven’t had a bad stay in a while. Couldn’t wait to get out.
Stayed 3 nights in Apr 2024
Response from General Manager on 4 May 2024
Greetings Janelle,It's disheartening to know that your experience with us did not align with your expectations. Your notes on our service and room conditions have been taken into account. Our main goal is to provide you with a seamless stay, and it's sad to learn we missed the mark this time.We strive to make each guest feel welcomed and appreciated, so we're sorry if you didn't feel the benefits of your VIP access. We also sincerely regret the inconvenience caused by the elevator delay and appreciate your patience in this regard.The concerns you mentioned about the air conditioning, bathroom, and cleaning service are taken very seriously, and your feedback has been forwarded to the respective departments.We regret not being able to meet your request for a park view room on a higher floor - our capabilities in this regard often depend on availability at the time.We do hope that in the future, we would have another opportunity to provide you a closer reflection of our usual standards.Warm RegardsRobert Macneil

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean, comfortable beds and friendly staff. Shower design was weird, impossible to take a shower without water getting everywhere on the bathroom floor. Elevators were slow.
Stayed 3 nights in Apr 2024
Response from General Manager on 30 Apr 2024
Greetings Christine,Thank you for your positive insights on your stay at the Park Lane Hotel New York. We are delighted that our strategic location and tidy facilities enhanced your experience. It's pleasing to find out our comfortable beds and amiable team members added to your stay's comfort.We have noted your comments regarding the shower design and the pace of our elevators. Your feedback has been taken into consideration, and we will be looking into possible improvements. We appreciate your constructive remarks and hope to welcome you back for an even more enjoyable stay.Warm RegardsRobert Macneil

10/10 Excellent

Gabriela

Stayed 3 nights in Apr 2024
Response from General Manager on 17 May 2024
Hello Gabriela,Thank you for taking the time to rate your stay at Park Lane Hotel New York so highly. Your positive feedback is greatly appreciated by our entire team. We hope to welcome you back on your next visit to New York!Best regards,Park Lane Hotel New YorkWarm RegardsRobert Macneil

10/10 Excellent

Steve M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location excellent! Dining too expensive
Stayed 3 nights in Apr 2024
Response from General Manager on 27 Apr 2024
Greetings Steve,Thank you for sharing your thoughts. It's exciting to hear that you've found Park Lane Hotel New York to be excellently located. Regarding dining prices, we strive to offer a balance of quality and value. We appreciate your feedback and will surely take it into account. We hope to welcome you back soon.Warm RegardsRobert Macneil

6/10 Okay

Christopher

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was old and boring to write home about! the bathroom was so small you had to close the door to enter the bathroom. It was a disappointing hote overall, i would not stay here again, the location was good but i couldn’t recommend the room, incremental charges through expedia for internet and facilities charges (not sure what this was for but it was significant ). Overall you can do better elsewhere for the money.
Stayed 3 nights in Apr 2024
Response from General Manager on 26 Apr 2024
Hello Christopher,We regret to hear that your stay did not meet your expectations. Our aim is to provide comfortable accommodations with a classic character, and it is disheartening that you found it not up to par. Your feedback on the bathroom size is noted, and we apologize for any inconvenience.Additional charges can be part of the booking process, and we suggest our guests go through details prior to concluding their reservations.While it's unfortunate to know you wouldn't return, we respect your viewpoint and appreciate your candid feedback. Your remarks provide us with insight to seek betterment. We assure you, that many guests find our property provides good value for our central location.Thank you for taking the time to share your experience.Warm RegardsRobert Macneil

10/10 Excellent

David Duane, Pittsburgh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Apr 2024
Response from General Manager on 24 Apr 2024
Greetings David Duane,It's splendid to hear you appreciated the prime position of Park Lane Hotel New York! We always strive to make our guests' stays as convenient as possible and it's delightful to know we were able to do just that for you. Looking forward to your return.Warm RegardsRobert Macneil

6/10 Okay

Silvia

Liked: Cleanliness
Disliked: Staff & service
Rooms are large for NYC standards. Staff at front desk could be more attentive. Email sent to concierge never was answered!! It’d improve on guest services.
Stayed 6 nights in Apr 2024
Response from General Manager on 23 Apr 2024
Greetings Silvia,Thank you for sharing your experience. It's great to hear that you appreciated our spacious rooms. However, it's regrettable that you found a lack of attention on our end. We'll certainly look into improving the response times of our colleagues at the front desk and concierge services. Your satisfaction is important to us and we hope to serve you better in the future.Warm RegardsRobert Macneil

10/10 Excellent

Anthony, Toronto

Nice outdoor patio
Stayed 1 night in Apr 2024
Response from General Manager on 23 Apr 2024
Greetings Anthony,We're thrilled to hear you enjoyed the outdoor patio at Park Lane Hotel New York. We appreciate your valuable feedback and do hope to host you again in the future. We strive to ensure our guests have an exceptional experience. Thank for your positive comments.Warm RegardsRobert Macneil

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
No coffee maker in the room
Stayed 4 nights in Apr 2024
Response from General Manager on 23 Apr 2024
Greetings Kim,We thank you for choosing the Park Lane Hotel New York for your stay. It's unfortunate to hear you missed having in-room coffee facilities. We understand how this feature can be beneficial for a comfortable stay. We'll take your feedback into consideration while continuously improving guest experience on our premises. Thank you again for the feedback and we hope to welcome you back soon.Warm RegardsRobert Macneil

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 7 nights in Apr 2024
Response from General Manager on 22 Apr 2024
Greetings Paul,It's wonderful to hear that you had a great experience at Park Lane Hotel New York. We're thrilled to have met your expectations and look forward to your next visit. Thank you for choosing us and sharing your positive comment.Warm RegardsRobert Macneil

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, fabulous view of the Park, comfortable and high end quality of the room. Bathroom was well decorated and functional but no place to properly hang towels. The penthouse breakfast at $75.00 per head was outrageous for a Premier Inn level breakfast (which can be fine) and no properly cooked bacon or sausages. Fine if you want to take advantage of the free cocktails at 8.00 am in the morning. Not fine if you want a properly cooked English breakfast! And the patio was cold.
Stayed 4 nights in Apr 2024
Response from General Manager on 25 Apr 2024
Greetings Brian,It's wonderful to hear that you appreciated the prime location and remarkable views at Park Lane Hotel New York. We're also glad you found our rooms comfortable, decorated tastefully and functional. However, we note your comment about towel hanging space and will consider this for future enhancements.We also understand you found our penthouse breakfast pricing to be a bit steep and unsatisfactory, particularly concerning the English breakfast items. Nevertheless, your feedback provides us with a valuable opportunity to improve our dining options. Also, please know that our team members strive to provide a warm, comfortable environment, and your note about the patio's temperature is equally important.We appreciate your thoughtful feedback, and look forward to exceeding your expectations on your next visit.Warm RegardsRobert Macneil

10/10 Excellent

Subir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service by front desk check in lady SOAD. She is kind to check us both rooms at 7:30 am as we came in a red eye flight. Never happened in NYC other 5 star hotels. Only advice I have to have a coffee maker and water on each room.
Stayed 4 nights in Apr 2024
Response from General Manager on 20 Apr 2024
Greetings Subir,Thank you for taking the time to recognize Soad's remarkable service at Park Lane Hotel New York. It's great to hear that her efforts put a positive beginning on your experience with us. We appreciate your suggestion regarding in-room coffee makers and water availability, and rest assured, your feedback will be discussed with our team to assess its possible implementation.We hope to welcome you back in the not-so-distant future to provide a familiar experience of 5-star hospitality.Warm RegardsRobert Macneil

8/10 Good

Esra

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice view, don’t like carpets in the room floor
Stayed 7 nights in Apr 2024
Response from General Manager on 19 Apr 2024
Greetings Esra,Thank you for sharing your feedback. We're delighted to know you appreciated the outstanding view from your room at Park Lane Hotel New York. We understand your preference regarding the flooring in the rooms and want to assure you it's part of our continuous efforts to offer a comfortable stay. We hope to have the opportunity to welcome you back soon.Warm RegardsRobert Macneil

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
The property and staff were amazing.
Stayed 2 nights in Apr 2024
Response from General Manager on 20 Apr 2024
Greetings Brooke,We truly appreciate your lovely feedback. It's delightful to read that you had an amazing time at Park Lane Hotel New York. Our team members aim to provide a memorable experience, and your comment is a testament to their efforts. We're looking forward to welcoming you back soon.Warm RegardsRobert Macneil

10/10 Excellent

Ken

Stayed 3 nights in Apr 2024
Response from General Manager on 8 May 2024
Greetings Ken,We are thrilled to learn about your top-rated experience at the Park Lane Hotel New York. It's always rewarding to know we've met and exceeded our guest's expectations. We hope to have the pleasure of welcoming you back soon!Warm RegardsRobert Macneil

6/10 Okay

Joy

Travelled with family, Travelled with family and small children
Disliked: Amenities
Great proximity to Central Park. Walkable to other areas of interest. Air conditioning didn’t work and wasn’t fixed during our stay.
Stayed 3 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Greetings Joy,Thank you for sharing feedback. It's good to know you appreciated our prime location near Central Park. On a different note, we read about your experience with the air conditioning. We apologise for any discomfort experienced and appreciate your patience during this time. We assure you that such instances are important to us and we've addressed them promptly. We hope to have the opportunity to welcome you back for a seamless stay in the future.Warm RegardsRobert Macneil

10/10 Excellent

Chelsie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Greetings, Chelsie!We're thrilled to know you had a wonderful stay at the Park Lane Hotel New York, even in the absence of specific feedback. Your high rating speaks volumes to us, and we genuinely appreciate it. We aim to continue providing such satisfactory experiences and can't wait to welcome you back soon.Warm RegardsRobert Macneil

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great service. We will be staying here again.
Stayed 5 nights in Mar 2024
Response from General Manager on 9 Apr 2024
Hello Jeremy,It's a delight to hear such positive feedback about Park Lane Hotel New York. The team is thrilled that the hotel's location and service met your expectations. We're eagerly looking forward to hosting you again for another great experience.Warm RegardsRobert Macneil

10/10 Excellent

Rajika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Rooms. Friendly staff. The water of only two per stay is rediculous. It is usually per day. Mail room was a little disorganized. I still love the property and would go back.
Stayed 6 nights in Mar 2024
Response from General Manager on 6 Apr 2024
Greetings Rajika,Thank you for the kind words about Park Lane Hotel New York. We are delighted you enjoyed your stay and found our team members amiable. We also appreciate your feedback regarding the water allocation and mail room services. It helps us better understand areas where we might enhance our guest experience. We sincerely look forward to welcoming you back in the future!Warm RegardsRobert Macneil

8/10 Good

Maria

Stayed 1 night in Mar 2024
Response from General Manager on 24 Apr 2024
Greetings Maria,It's great to see your positive rating of Park Lane Hotel New York. We are thrilled to know that your stay with us met your expectations. We value your feedback and look forward to welcoming you on your next visit to our hotel.Warm RegardsRobert Macneil

2/10 Terrible

Mersedeh

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from General Manager on 23 Apr 2024
Greetings Mersedeh,We're sorry to hear about your visit. We take guest feedback very seriously and if there were any specific aspects of your stay that were dissatisfactory, your insight would be invaluable. We encourage you to reach out to us directly, as we're eager to make things right.Warm RegardsRobert Macneil

10/10 Excellent

Jeni

Business traveller
Liked: Cleanliness, staff & service, amenities
Staff and location were great. Good sized room. Lots of chips and dings in the paint in the room - recommend a touch up.
Stayed 2 nights in Mar 2024
Response from General Manager on 3 Apr 2024
Greetings Jeni,Thank you for sharing your comments. We're elated that you enjoyed our fantastic location and found the size of your room at Park Lane Hotel New York to be satisfactory. We appreciate your suggestion about minor aesthetic improvements. Our team will carefully consider it for future updates to ensure our guestrooms are kept in top shape. We hope to have the pleasure of hosting you again in the future.Warm RegardsRobert Macneil

10/10 Excellent

Ara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on 3 Apr 2024
Greetings Ara,Thank you for your recent stay at Park Lane Hotel New York. It's delightful to hear that we had the pleasure of hosting a satisfied guest. We are truly grateful for your support and we look forward to welcoming you back in the future.Yours sincerely,The Park Lane Hotel New York TeamWarm RegardsRobert Macneil

8/10 Good

Amy

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from General Manager on 22 Apr 2024
Thank you for the 4-star rating, Amy!It's great your time at Park Lane Hotel New York was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!Warm RegardsRobert Macneil

8/10 Good

Mobeen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property had an IT issue so was unable to have a key card to access the room through out the stay, we had to keep asking security to let us into our room
Stayed 4 nights in Mar 2024
Response from General Manager on 1 Apr 2024
Greetings Mobeen,It's pleasing to hear that your overall experience at Park Lane Hotel New York was positive. We acknowledge the inconvenience related to the room access issue during your recent stay. Our team is always looking for ways to enhance each guest's experience and we're taking appropriate measures to correct this situation. Trust that normally our services are seamless and this issue was a rare occurrence. Looking forward to welcoming you back for a smoother experience next time.Warm RegardsRobert Macneil

4/10 Poor

Jennifer

Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from General Manager on 20 Apr 2024
Greetings Jennifer,We noticed your recent rating indicates that your experience wasn't as you expected. While it's unfortunate we couldn't fulfill your expectations, we'd be interested in learning more to help improve future guest stays. If you feel comfortable sharing more specifics about your experience, we encourage you to contact us directly. We truly value all feedback and we're committed to making continuous improvements based on guest insights.Warm RegardsRobert Macneil

10/10 Excellent

Vickie, San Jose

Stayed 1 night in Mar 2024
Response from General Manager on 17 Apr 2024
Hello Vickie,It's wonderful to hear that you had a positive experience at the Park Lane Hotel New York. Our team looks forward to having the pleasure of welcoming you back in the future. Thank you for taking the time to rate us!Sincerely,The Park Lane TeamWarm RegardsRobert Macneil

10/10 Excellent

Jasmine

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk service is very friendly
Stayed 4 nights in Mar 2024
Response from General Manager on 27 Mar 2024
Greetings Jasmine,We're glad you enjoyed the warm conduct of our front desk team members at Park Lane Hotel New York. Their aim is to provide top-notch service and ensure all our guests feel welcome. Your positive feedback is greatly appreciated. We hope to see you again soon for another pleasant experience!Warm RegardsRobert Macneil

10/10 Excellent

Long

Stayed 5 nights in Mar 2024
Response from General Manager on 15 Apr 2024
Greetings Long,We're thrilled that you had a great experience at Park Lane Hotel New York. It's wonderful to know our efforts to provide an outstanding stay are appreciated. We look forward to your next visit. Thanks again for choosing our hotel.Warm RegardsRobert Macneil

10/10 Excellent

Mariel, Pembroke Pines

Stayed 2 nights in Mar 2024
Response from General Manager on 15 Apr 2024
Greetings Mariel,It's wonderful to see the top rating you've given us. We're pleased that you had such a positive experience at Park Lane Hotel New York. Your satisfaction is our team members' greatest reward. We hope to have the chance to host you again in the near future.Warm RegardsRobert Macneil

10/10 Excellent

Ulterra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Great service and right by Central Park and 5th Ave. perfect location too!
Stayed 2 nights in Mar 2024
Response from General Manager on 22 Mar 2024
Greetings Ulterra,Thank you for taking the time to share your experience. On behalf of all Park Lane Hotel New York team members, we're glad to hear you appreciated our prime location and the services provided. We hope to have the chance to welcome you back on a future visit to the area.Warm RegardsRobert Macneil

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with a classic NYC vibe. The staff is very welcoming and friendly. Spacious rooms with large windows. Excellent location across from Central Park and walking distance to many attractions. Would stay again for sure.
Stayed 3 nights in Mar 2024
Response from General Manager on 22 Mar 2024
Greetings, Angela,It's delightful to hear that the Park Lane Hotel New York was able to provide you with a true New York experience. The welcoming nature of our colleagues, coupled with our roomy accommodations with oversized windows, seems to have made an impression. The fact that you appreciated our prime location right across from Central Park and within strolling distance of numerous city highlights warms our hearts too! We're thrilled you'd choose to stay with us again and we look forward to that opportunity.Warm RegardsRobert Macneil

10/10 Excellent

Lenny

Stayed 2 nights in Mar 2024
Response from General Manager on 8 Apr 2024
Greetings Lenny,Seeing your high rating fills us with joy! It's wonderful to know you had a splendid experience at Park Lane Hotel New York. We can't wait to welcome you back on your next visit.Best regards.Warm RegardsRobert Macneil

10/10 Excellent

Ravi

Stayed 2 nights in Mar 2024
Response from General Manager on 7 Apr 2024
Thank you for sharing, Ravi!At Park Lane Hotel New York, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.Warm RegardsRobert Macneil

10/10 Excellent

Penny

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was priceless!!!
Stayed 3 nights in Mar 2024
Response from General Manager on 19 Mar 2024
Greetings Penny,We're thrilled to hear that you enjoyed the stunning sights from Park Lane Hotel New York. It indeed is priceless! We are looking forward to welcoming you back soon.Warm RegardsRobert Macneil

8/10 Good

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from General Manager on 3 Apr 2024
Greetings Anthony,We're delighted to see your positive rating for Park Lane Hotel New York! It's fantastic to know you had a pleasant experience. We hope to have the opportunity to welcome you back soon. You're always welcome!Warm RegardsRobert Macneil