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布魯克林之家酒店的評價

2.5 out of 5
布魯克林之家酒店
9 Beaver Street, Brooklyn, NY

評價

7.8

不錯

10 分評分，優異；818 則評價中有 289 則" "
8 分評分，不錯；818 則評價中有 284 則" "
6 分評分，一般；818 則評價中有 138 則" "
4 分評分，欠佳；818 則評價中有 56 則" "
2 分評分，很差；818 則評價中有 51 則" "

8.2/10 

整潔度

8.2/10 

職員與服務

6.8/10 

設施服務

8.0/10 

住宿狀況

6.4/10 

環保程度

評價

2/10 很差

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
房間不乾淨，髒亂又有異味
房間非常髒，入住時地板有許多棉絮及紙屑，廁所還有股臭味，一直無法消散。電源供應很不穩定，一直跳電，每晚都被熱醒三、四次，睡眠品質很差。唯一優點是飯店離地鐵站很近。
於 2017 年 7 月住了 3 晚
July 10, 2017 Good Afternoon, We do apologize for your bad experience here at the BKLYN House. The conditions of cleanliness in your room is completely unacceptable. I have translated and shared this review with the management team and the associates. I cannot apologize enough for you bed experience please make sure you reach out to me. We truly would like a second opportunity to provide you a better experience. We appreciate your feedback and thank you for your business. Best Regards, Thomas Carpenter, General Manager

10/10 優異

Yiu Hang

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Chic boutique hotel
Near Flushing Avenue subway station, can go to other parts of Brooklyn or Manhattan with ease. Hotel is new, all facility looks good. Chic interior design.
General Manager 於 2017年3月12日的回應
Dear Yiu Hang, Thank you very much for taking the time to give us some feedback and describing our establishment in such a positive light! We hope that you had a great experience in Brooklyn and Manhattan and wish you will think of us next time you are back in town! Kind Regards, Adrian L'Hostis Front Desk Supervisor

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
General Manager 於 2016年10月24日的回應
October 24, 2016 Greetings, Thank you for your five star review we appreciate your feedback and hope you visit us again some time in the near future. Best Regards, Thomas Carpenter, General Manager

10/10 優異

Jhih-Hao

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
整潔還不錯
General Manager 於 2016年12月15日的回應
December 15, 2016 Good Morning Thank you for the feedback we are aiming to please every day and happy you had a good experience. We also appreciate your business. Best Regards, Thomas Carpenter, General Manager

6/10 一般

Pui Keung (London)

讚好：職員與服務和住宿狀況
Not bad.
Has potential. Just need improvements on certain areas. Great front desk service, very close to the subway station and the overall design is very cool! Would recommend working on the cleaning services, the hallways smelled and the carpet was dirty. The floors in the rooms didn't look too clean either, and i would also recommend putting duvet covers on the duvets.
General Manager 於 2016年12月15日的回應
December 15, 2016 Good Morning Pui Keung, We apologize for the delayed response and yes we have worked out a lot of areas like you mentioned that needed improvement. Your feedback and business is valued to us and please accept our thanks. Best Regards, Thomas Carpenter, General Manager

8/10 不錯

WAI KEUNG (Hong Kong)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Customer service is very good, clean & tidy. Just take 3 minutes to the subway.
General Manager 於 2016年12月15日的回應
December 15, 2016 Good Morning Wai Keung, Thank you for the feedback and review we are happy you had a good experience here at the BKLYN House. Best Regards, Thomas Carpenter, General Manager

8/10 不錯

SHANGYUAN (TW)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
YOUNG, FRESH AND FRENDLY
NEAR SUBWAY STATION, EASY TO FIND THIS HOTEL. ALL THE STAFF WERE VERY VERY FRIENDLY AND HAPPY (WTIH SMILES) TO HELP US. THE BREAKFAST WAS VERY GOOD, I REALLY ATE A LOT. I THINK IT IS A GOOD HOTEL FOR YOUNG PEOPLE TO STAY. I WILL BOOK THIS HOTEL IF I GO BACK TO NEW YORK AGAIN.
General Manager 於 2016年12月15日的回應
December 15, 2016 Good Morning Shangyuan, Thank you for your review and feedback we continue to try to make all our guests happy and we apologize for the delayed response. Best Regards, Thomas Carpenter, General Manager

6/10 一般

Giselle

伴侶同遊
讚好：整潔度和職員與服務
The bathroom toilet didn't have a cover which was strange. Don't know if the ac in my room wasn't working but it just wouldn't seem to get cold. The room was a good size & nicely designed. Staff was friendly and willing to help.
於 2022 年 6 月住了 4 晚

4/10 欠佳

Tommy (Orlando)

商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
I stayed here before (five years ago I think) and was pleased. This time I had three rooms for at least three days and each of us had awful rooms. My shower didn't have a curtain so water went everywhere for three days. The rooms are worn out. Inside public areas are worse. No breakfast event though stated on Expedia was included. Staff is not friendly at all. Spit on the inside elevator for the entire stay and when I mentioned it the staff laughed. By far one of the worst properties I've stayed at in NYC.
於 2022 年 7 月住了 3 晚

2/10 很差

Mansur

於 2022 年 7 月住了 3 晚

10/10 優異

Ethem

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 7 月住了 14 晚

2/10 很差

Erick Sebastián

於 2022 年 6 月住了 1 晚

6/10 一般

ruth

親子同遊
讚好：職員與服務
不滿：設施服務
The hotel has a fun vibe and it put us in an area of Brooklyn that we had not explored before. Don't miss the chance to go the place they recommend for breakfast, JK & Sons, it was great. The lobby and meeting room area are nice but our room was in a need of maintenance, nothing major but bunch of smaller things that made us question the value. The hallways carpets had seen better days, we had ants... but the beds are comfy and the room was clean.
於 2022 年 7 月住了 3 晚
Best Regards, Rooms Division Manager 於 2022年7月27日的回應
Thank you for staying with us, We appreciate your business and helpful feedback.

6/10 一般

真實旅客

多人同遊
讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Hotel was dilapidated. Room kind of dirty/smelly. Pillows like rocks.
於 2022 年 7 月住了 1 晚
Best Regards, Rooms Division Manager 於 2022年7月27日的回應
Thank you for staying with us. we appreciate your business and helpful feedback.

6/10 一般

Guillermo

讚好：整潔度和職員與服務
不滿：住宿狀況
Did not have breakfast
於 2022 年 7 月住了 2 晚
Best Regards, Rooms Division Manager 於 2022年7月27日的回應
Thank you for staying with us, We appreciate your business and helpful feedback.

6/10 一般

真實旅客

不滿：整潔度和住宿狀況
Accuracy
False advertisement in the Hotels.com site and the hotel site about free breakfast. It was my main reason to book there. At least they should have given us a breakfast voucher to compensate the extra expense, or give us some money back.
於 2022 年 7 月住了 2 晚

6/10 一般

真實旅客

不滿：職員與服務
於 2022 年 7 月住了 1 晚
Best Regards, Rooms Division Manager 於 2022年7月23日的回應
Thank you for your feedback, we appreciate your business.

8/10 不錯

Giovanni

伴侶同遊
讚好：整潔度和職員與服務
It is close to everything.
於 2022 年 7 月住了 2 晚
Best Regards, Rooms Division Manager 於 2022年7月23日的回應
Thank you for your feedback we appreciate your business.

6/10 一般

Shawn

不滿：職員與服務、設施服務和住宿狀況
A reasonable place that offers none of the amenities they claim to. When I first arrived, I was flippantly told that they "weren't offering breakfast currently" and to go elsewhere for that. (it's supposed to be free) Internet was running at 2mbps which is barely enough to open a website, so another non existent amenity. Front staff was oblivious and uninterested in help. Hallways are dirty. Peeling paint on the ceiling. Room was comfortable, though. If they shaved some price off the room, maybe it would be worth it.
於 2022 年 7 月住了 2 晚
Best Regards, Rooms Division Manager 於 2022年7月17日的回應
thank you for staying with us we appreciate your business and helpful feedback

10/10 優異

Jamel

家人同遊
讚好：整潔度、職員與服務和住宿狀況
不滿：設施服務
No clean clothes n towels were stained
於 2022 年 7 月住了 3 晚
Best Regards, Rooms Division Manager 於 2022年7月17日的回應
thank you for staying with us we appreciate your business and helpful feedback.

2/10 很差

Alex

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Terrible location. Super noisy. Very dangerous in that location. The beds were super uncomfortable. Also did not have any soap. They did not fill it up it was empty. The doorknob also did not work. Overall terrible place.
於 2022 年 7 月住了 1 晚
Best Regards, Rooms Division Manager 於 2022年7月17日的回應
Good Morning Alex, Firstly thank you for choosing to stay with us. we apologize for falling short in regards to missing amenities. we thank you for business and helpful feedback.

2/10 很差

真實旅客

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Décevant
Personnel désagréable, salle de bain petite et pas de petit déjeuner qui était pourtant dans le descriptif de l’hôtel. Proche du métro, quartier sale.
於 2022 年 7 月住了 2 晚
Best Regards, Rooms Division Manager 於 2022年7月17日的回應
Thank you for staying with us we appreciate your business and helpful feedback.

6/10 一般

ANDREA

於 2022 年 7 月住了 2 晚
Best Regards, Rooms Division Manager 於 2022年7月17日的回應
Thank you for staying with us, we appreciate you business and helpful feedback.

8/10 不錯

Korinna

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Like the young appeal, the city bikes in front, the price Missed having breakfast in the hotel The aircondition was set too high with made the room and the linens damp
於 2022 年 7 月住了 2 晚
Best Regards, Rooms Division Manager 於 2022年7月17日的回應
Thank you for staying with us we appreciate your business and helpful feedback.

4/10 欠佳

Miguel

不滿：整潔度、設施服務和住宿狀況
Sheets had hair and particles as if they were not clean sheets. The property looks uncared for. Carpets are stained. Upon entering the building it becomes apparent the place is beat down and unkept.
於 2022 年 6 月住了 1 晚
Best Regards, Rooms Division Manager 於 2022年7月4日的回應
Good Morning Miguel, Firstly Thank you for choosing to stay with us. we value your business and helpful feedback. We are so sorry to hear about the experience you had while Staying with us. Once again thank you for choosing to stay with us. we hope you choose to stay with us again in the near future.

10/10 優異

Madeline

於 2022 年 6 月住了 1 晚
Rooms Division Manager. 於 2022年7月4日的回應
Good Afternoon Madeline, Thank you for choosing to stay with us. We greatly appreciate your business and great rating and we hope to host you again in the near future. Best regards,

8/10 不錯

Austin

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 6 月住了 1 晚
Rooms Division Manager. 於 2022年7月4日的回應
Good Afternoon Austin, Thank you for choosing to stay with us. We are glad to hear you enjoyed your stay with us. We greatly appreciate your business and great rating and hope to host you again in the near future. Best Regards,

8/10 不錯

Christopher

於 2022 年 6 月住了 2 晚

4/10 欠佳

Dongjun

家人同遊, 寵物同遊
讚好：職員與服務
不滿：整潔度和設施服務
Hair & dust were found on the bed linens. Some towels had stains. Dust on every corner of room. The entire room felt humid and soggy, including inside of the bed. The fact that there was no bathroom ventilation was the likely contributor.
於 2022 年 6 月住了 1 晚
Rooms Division Manager. 於 2022年6月28日的回應
Good Afternoon Dongjun, Thank you for choosing to stay with us. We appreciate your business and helpful feedback as we continue to make improvements. We hope to host you again for a better experience in the future. Best Regards,

2/10 很差

Alyssa

伴侶同遊, 商務旅客
不滿：整潔度、設施服務和住宿狀況
EXTREMELY deceiving. Pictures are not up-to-date. Staff was nice but not trained to run hotel. Open wifi, that barely worked. Our room was dirty, with mold in the shower. No towels or hand soap. Toilet paper shredded before using. Bag storage looks UNSAFE and is exposed to anyone who walks in. EXTREMELY saggy bed. Some lights did not work.
於 2022 年 6 月住了 5 晚
Rooms Division Manager. 於 2022年6月28日的回應
Good Afternoon Alyssa, Thank you for choosing to stay with us. We truly apologize for falling short of expectations during your stay. Your comments do not go unnoticed and will be considered as we continue to make improvements. We greatly appreciate your business and helpful feedback and we hope to host you for a better experience in the future. Best Regards,

2/10 很差

Frank

家人同遊
讚好：職員與服務
不滿：設施服務
The staff was friendly enough, but there was LOUD music until 3:00 AM making it impossible to sleep! I do not recommend this place, in fact we checked out a day early even though we knew we still had to pay for it.
於 2022 年 6 月住了 2 晚
Rooms Division Manager. 於 2022年6月28日的回應
Good Afternoon Frank, Thank you for choosing to stay with us. We truly apologize for falling short of expectations during your stay in regards to the noise pollution. We do appreciate your business and helpful feedback and we hope to host you again in the future. Best Regards,

6/10 一般

Bri

讚好：整潔度和職員與服務
Meh
The fridge was broken, the soap dispenser was empty,
於 2022 年 6 月住了 1 晚
Rooms Division Manager. 於 2022年6月28日的回應
Good Afternoon Bri, Thank you for choosing to stay with us. We appreciate your business and feedback. Your comments do not go unnoticed and will be shared with our housekeeping department. Once again we thank you for your business and we hope to host you again in the future for a bette experience. Best Regards,

4/10 欠佳

Jameson

讚好：整潔度
不滿：住宿狀況
Basement room was missing TV
Pros first: Had no issues with check-in, other than getting a “lower level” aka basement room that has a window that’s mostly occupied by the A/C unit and “looks” into a courtyard. The A/C did work well though! The location is very close to lots of mass transit (JMZ trains, B57 bus stop right outside). I found the room to be very clean despite some worry there may be insects being on the lowest floor. The bed was comfortable. The cons: It seems like this was almost like an extra room that was being used for spare parts…there was a mount for a TV, but no TV? My room also had no fridge, one of the light fixtures was missing a bulb, and none of the shower soaps/shampoos were filled/working (hand soap was available at the sink). I was just here for just one night and didn’t really NEED any of these things, but it hardly feels welcoming to be in a basement room staring at a TV mount and Direct TV box. There was an ice machine in the breakfast room, but rooms didn’t have buckets of ice. There were flimsy plastic bags next to the machine, and also small plastic cups (there were no cups in the room). They are still not serving breakfast at this time. Overall it just felt like this is a place that was great in 2019 but hasn’t recovered from the pandemic, and didn’t live up to some of the positive reviews here and other sites.
於 2022 年 6 月住了 1 晚
Rooms Division Manager. 於 2022年6月28日的回應
Good Morning Jameson, Thank you for choosing to stay with us. We truly apologize for falling short of expectations in regards to missing items during your stay. We do appreciate your business and helpful feedback as we continue to make improvements. We greatly appreciate your business and feedback and we hope to host you again in the near future. Best Regards,

6/10 一般

Aminata

不滿：整潔度和設施服務
於 2022 年 6 月住了 2 晚

10/10 優異

Tamia

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 6 月住了 1 晚

6/10 一般

Hyeun

商務旅客
讚好：職員與服務
The place had friendly staff and great Air conditioner that was strong while I’m staying. However, the place had only one elevator that takes forever during busy time. Also bathroom doesn’t have fan so it smells… idk why it smelled later time of my stay.
於 2022 年 6 月住了 5 晚
Rooms Division Manager. 於 2022年6月22日的回應
Good Afternoon Hyeun, Thank you for choosing to stay with us. We are glad to hear you enjoyed our friendly staff. We appreciate your business and helpful feedback as we continue to make improvements. We hope to host you again in the near future. Best Regards,

4/10 欠佳

Richard (Edinburg)

家人同遊
讚好：整潔度
不滿：職員與服務、設施服務和住宿狀況
During the day it was fine, but at night it was VERY noisy. Street racers & blasting music until 4am. Elevator made at strange sounds and was very slow. It can also constantly stopped at floors with no passengers.
於 2022 年 6 月住了 2 晚
Rooms Division Manager. 於 2022年6月22日的回應
Good Afternoon Richard, We truly apologize for the noise pollution. We appreciate your business and helpful feedback. We thank you for choosing to stay with us and we hope you give us a second shot at a better experience in the future. Best Regards

8/10 不錯

Robert

多人同遊
讚好：職員與服務和客房舒適度
不滿：整潔度
於 2022 年 6 月住了 1 晚
Rooms Division Manager. 於 2022年6月22日的回應
Good Afternoon Robert, Thank you for choosing to stay with us. We appreciate your business and rating. We hope to host you again in the near future. Best Regards,

4/10 欠佳

Olivia

商務旅客
讚好：職員與服務
不滿：設施服務和住宿狀況
Honestly, a lot worse than I expected. Room was not clean. Very humid. No hand towels when I arrived. The only toiletries were big soap dispenser refills. Very loud. My key stopped working before the end of the stay. The fire alarm went off at one point. It just was not a great week.
於 2022 年 6 月住了 4 晚
Rooms Division Manager. 於 2022年6月22日的回應
Good Afternoon Olivia, Thank you for choosing to stay with us. We truly apologize for falling short of expectations during your stay, your comments are noted and will be shared with the perspective departments. We appreciate your business and helpful feedback and we hope to host you again in the near future. Best Regards,

6/10 一般

Nhi

於 2022 年 6 月住了 1 晚
Rooms Division Manager. 於 2022年6月18日的回應
Good Morning Nhi, Thank you for choosing to stay with us. We appreciate your business. We hope to host you again in the future for an even greater experience. Best Regards,

8/10 不錯

Duane

讚好：職員與服務、設施服務和住宿狀況
good location and staff
於 2022 年 6 月住了 2 晚
Rooms Division Manager. 於 2022年6月14日的回應
Good Afternoon Duane, Thank you for choosing to stay with us. Weare glad to hear you enjoyed your stay especially our convenient location and staff. We greatly appreciate your business and kind feedback and we hope to host you again in the near future. Best regards.

6/10 一般

Diemtrang

家人同遊
讚好：職員與服務
不滿：整潔度
Spacious room and comfy bed were the highlights. However, it was noisy and not that clean.
於 2022 年 6 月住了 2 晚
Rooms Division Manager. 於 2022年6月14日的回應
Good Morning Diemtrang, Thank you for choosing to stay with us. We truly apologize for falling short of expectations in regards to the cleanliness and noise pollution that occurred during your stay. Your comments are duly noted. Despite this we are glad you enjoyed our comfortable beds. We greatly appreciate your business and feedback and we hope to host you again in the future. Best Regards,

2/10 很差

Emily

於 2022 年 6 月住了 2 晚
Rooms Division Manager. 於 2022年6月18日的回應
Good Afternoon Emily, We truly apologize for falling short of expectations during your stay. We greatly appreciate your business and hope you give us a second shot in the future for a better experience. Best Regards,

4/10 欠佳

Melissa

家人同遊
讚好：整潔度
不滿：設施服務和住宿狀況
Arch design was cool, upkeep was lacking. Cleanish and bed was comfy, but tiles in bath were broken. No garbage can, no washcloth, no toiletseat cover. TV didn't work and a light at desk was broken. Air conditioner worked well, but very loud.
於 2022 年 6 月住了 2 晚
Rooms Division Manager. 於 2022年6月14日的回應
Good Morning Melissa, Thank you for choosing to stay with us. We do apologize for falling short of expectations during your stay your comments are noted and will be shared with our team to avoid these issues in the future. We do appreciate your business and feedback and we hope to host you in the future for a better experience in the near future. Best Regards,

4/10 欠佳

Yismarly

於 2022 年 6 月住了 1 晚

8/10 不錯

David

伴侶同遊, 商務旅客
讚好：職員與服務和住宿狀況
Nice place. Good value for money. Advertised breakfast, but none due to vendor issues. Parking in area was easy. We'd return next time in Brooklyn.
於 2022 年 5 月住了 3 晚
Rooms Division Manager. 於 2022年6月14日的回應
Good Morning David, Thank you for choosing to stay with us. We are glad you enjoyed your stay with us. We greatly appreciate your business and feedback. We hope to host you again when you return to Brooklyn! Best Regards,

8/10 不錯

Stephanie

讚好：職員與服務、設施服務和住宿狀況
於 2022 年 6 月住了 3 晚

2/10 很差

Lynn

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Horrible. Not worth the money paid.
Upon arrival, there was no one at counter - but a sign stating I'll be back in 15 mins. I had t wait in the lobby with luggage until some arrived. They advertised "FREE BREAKFAST" but was no longer available, even though it's still posted online!!! Items in room broken. some trash & someones lost fake fingernail next to the bed. I had to go back downstairs for clean wash clothes. One of towels were soiled & couldn't use. Nasty. 1 out of 10
於 2022 年 6 月住了 1 晚
Rooms Division Manager. 於 2022年6月14日的回應
Good Morning Lynn, We truly apologize for falling short of expectations during your stay. Your comments do not go unnoticed and will be shared with the entire team to avoid these issues in the future. We do hope to host you again in the future for a greater experience. Best Regards,

10/10 優異

Staci (Hampton Bays)

家人同遊, 伴侶同遊, 多人同遊
讚好：整潔度、職員與服務和住宿狀況
不滿：設施服務
Clean and modern. No food, but everything is close and walkable!
於 2022 年 6 月住了 1 晚
Rooms Division Manager. 於 2022年6月14日的回應
Good Morning Staci, Thank you for choosing to stay with us. We are glad to hear you enjoyed your stay especially our cleanliness! We greatly appreciate your business and kind feedback and we hope to host you again in the near future. Best Regards,

6/10 一般

Chloe

於 2022 年 6 月住了 2 晚