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紐約曼克頓時代廣場希爾頓大使套房酒店的評價

4 out of 5
紐約曼克頓時代廣場希爾頓大使套房酒店
60 West 37th Street, New York, NY

評價

8.2

很好

10 分評分，優異；1637 則評價中有 817 則" "
8 分評分，不錯；1637 則評價中有 410 則" "
6 分評分，一般；1637 則評價中有 214 則" "
4 分評分，欠佳；1637 則評價中有 102 則" "
2 分評分，很差；1637 則評價中有 94 則" "

8.4/10 

整潔度

8.4/10 

職員與服務

8.4/10 

設施服務

8.2/10 

住宿狀況

8.2/10 

環保程度

評價

2/10 很差

Zongtao

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
前台态度恶劣
於 2023 年 12 月住了 2 晚

2/10 很差

Ian

於 2023 年 11 月住了 1 晚

8/10 不錯

Yin Ling Joey

商務旅客
讚好：整潔度、住宿狀況和客房舒適度
於 2023 年 8 月住了 1 晚
Kenneth Aponte 於 2023年9月1日的回應
Thank you so much for your positive review. We are glad to know you had a good time and hope to see you back in the near future.

10/10 優異

YanChun

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 6 月住了 5 晚
Kenneth Aponte 於 2023年8月17日的回應
Thank you so much for your positive feedback. We hope to see you back soon.

10/10 優異

OI MAN

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great experience
Very nice hotel. breakfast, wifi, fridge & microwave included. The check in staff was friendly & reminded me what breakfast time to avoid the crowds. I stayed for 3 nights, my room was clean
於 2021 年 9 月住了 3 晚
Kenneth Aponte 於 2021年9月9日的回應
Thank you so much for choosing to stay with us. We appreciate your feedback and hope to see you back soon.

6/10 一般

真實旅客

家人同遊
不滿：整潔度
Used soap from previous guest and hair on the shower floor was disgusting. Ice bucket had melted ice and water remaining.
於 2021 年 8 月住了 1 晚
Kenneth Aponte 於 2021年8月20日的回應
Thank you for making us aware of the situation. We thank you for the feedback and will work directly with our housekeeping department to rectify these issues.

8/10 不錯

Mindy

於 2021 年 8 月住了 1 晚
Kenneth Aponte 於 2021年9月27日的回應
Thank you so much for choosing to stay with us. We appreciate your feedback and can't wait to see you back again.

4/10 欠佳

Benny

家人同遊
不滿：住宿狀況
The rooms are a disappointment, there was no storage
於 2024 年 4 月住了 4 晚

10/10 優異

Evelyn

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excelente
於 2024 年 4 月住了 4 晚

8/10 不錯

Szu-Yun

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I liked the happy hour everyday since they provided some small snacks and drinks for us to relax and chat with family. I also liked that the provided $30 every night for us to order food. The food was actually pretty good! However, it wasn’t communicated when we booked the hotel on Expedia and I wish we were told about it ahead of time. I also liked the breakfast but finding a seat in the morning was a pain. The shower in the room we stayed in had a weaker water pressure and the water was not going in on the first day. We reported this to the maintenance and they fixed it when we’re back. Appreciate it!
於 2024 年 4 月住了 3 晚

10/10 優異

Carlos

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

6/10 一般

Serge

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚

6/10 一般

Christal

讚好：職員與服務
於 2024 年 1 月住了 3 晚

8/10 不錯

Katherine

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location for a visit to see New York City. The staff were very friendly, accomodating and professional. The breakfast and happy hour food was not great at all but still a nice option to have a couple of days.
於 2024 年 4 月住了 2 晚
Jamela 於 2024年4月27日的回應
We are overjoyed to hear that you enjoyed your stay. We greatly appreciate your feedback and hope you will choose to stay with us again.

8/10 不錯

Evelyn

讚好：整潔度和住宿狀況
It was fine!
於 2024 年 4 月住了 4 晚
Jamela 於 2024年4月27日的回應
We are overjoyed to hear that you enjoyed your stay. We greatly appreciate your feedback and hope you will choose to stay with us again.

10/10 優異

Sara

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
everything was ok, the structure met our expectations. The location was perfect, in the middle of midtown.
於 2024 年 4 月住了 5 晚
Jamela 於 2024年4月26日的回應
Thank you so much for your feedback! We are so glad you enjoyed your stay.

10/10 優異

natasha

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 5 晚
Jamela 於 2024年4月27日的回應
Thank you so much for taking the time to share your feedback. It is greatly appreciated. We hope you will give us another opportunity and choose to stay with us again one day in the near future.

8/10 不錯

Khadidiatou

多人同遊
讚好：職員與服務、設施服務和住宿狀況
Bien situé, on peut facilement marcher partout à partir de là. Chambre avec toutes les commodités.
於 2024 年 4 月住了 3 晚
Jamela 於 2024年4月26日的回應
We are overjoyed to hear that you enjoyed your stay. We greatly appreciate your feedback and hope you will choose to stay with us again.

10/10 優異

Juan

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Great staff. Even better location
於 2024 年 4 月住了 3 晚
Jamela 於 2024年4月24日的回應
We are overjoyed to hear that you enjoyed your stay. We greatly appreciate your feedback and hope you will choose to stay with us again.

6/10 一般

Luciana Serena

多人同遊
不滿：職員與服務
Struttura nel complesso bella e la posizione comoda. Da migliorare la pulizia delle camere (es. il phon decisamente sporco) e il servizio ristorazione.
於 2024 年 4 月住了 4 晚
Jamela 於 2024年4月24日的回應
We sincerely apologize for the issues you experienced with housekeeping during your stay. Thank you so much for taking the time to share your feedback. It is greatly appreciated. We hope you will give us another opportunity and choose to stay with us again one day in the near future.

8/10 不錯

Elizabeth (San Francisco)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The breakfast buffet dining area was very crowded at times and there was nowhere to sit.
於 2024 年 4 月住了 5 晚
Jamela 於 2024年4月24日的回應
We sincerely apologize for the issues you experienced with breakfast during your stay. Thank you so much for taking the time to share your feedback. It is greatly appreciated. We hope you will give us another opportunity and choose to stay with us again one day in the near future.

10/10 優異

Linda

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was a good property for NYC. It had all the services we needed. Bit crazy at happy hour and breakfast.
於 2024 年 4 月住了 2 晚
Jamela 於 2024年4月24日的回應
We are overjoyed to hear that you enjoyed your stay. We greatly appreciate your feedback and hope you will choose to stay with us again.

8/10 不錯

Monique

家人同遊
讚好：職員與服務和住宿狀況
Good location. Room is not special but good for a city trip with convenient beds. I was surprised about the breakfast. Good for a free breakfast. Cleaning could be better.
於 2024 年 4 月住了 5 晚
Jamela 於 2024年4月21日的回應
We are overjoyed to hear that you enjoyed your stay. We greatly appreciate your feedback and hope you will choose to stay with us again.

10/10 優異

Pedro

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This is a great hotel for a stay in New York. Rooms are comfortable and clean. Breakfast is so great you can skip lunch during the day. The localization is outstanding, 10 min walk from the Subway and 15 min from Times Square. Definitely recommend it
於 2024 年 4 月住了 6 晚
Jamela 於 2024年4月20日的回應
We are overjoyed to hear that you enjoyed your stay. We greatly appreciate your feedback and hope you will choose to stay with us again.

10/10 優異

Chris

讚好：整潔度、職員與服務和住宿狀況
.
於 2024 年 4 月住了 1 晚
Jamela 於 2024年4月21日的回應
We are overjoyed to hear that you enjoyed your stay. We greatly appreciate your feedback and hope you will choose to stay with us again.

10/10 優異

Clara

家人同遊
The bed was very comfortable. My daughter slept on the couch instead of the pullout, she said it was comfy. The view of Empire Stare Building was worth the extra cost. The breakfast was good, a lot of choices and frequently stocked in the earlier hours. After 8:30 am, it gets very busy. All of the staff were very helpful and friendly. The location was excellent. There were lots of restaurants right within a block, subway few blocks away, busy area just outside of Times Square. It felt safe to walk around. I would stay there again.
於 2024 年 4 月住了 5 晚
Jamela 於 2024年4月20日的回應
We are overjoyed to hear that you enjoyed your stay. We greatly appreciate your feedback and hope you will choose to stay with us again.

10/10 優異

Nicole

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very clean and easy to access hotel. Centrally located to many sites and activities.
於 2024 年 4 月住了 3 晚
Jamela 於 2024年4月24日的回應
We are overjoyed to hear that you enjoyed your stay. We greatly appreciate your feedback and hope you will choose to stay with us again.

10/10 優異

Nellie

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The friendly and the courtesy
於 2024 年 4 月住了 3 晚
Jamela 於 2024年4月18日的回應
We are overjoyed to hear that you enjoyed your stay. We greatly appreciate your feedback and hope you will choose to stay with us again.

8/10 不錯

andy

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Front desk staff were wonderful. Bar at the lobby is not very good the first two days server had an attitude. The last two were ok for the overpriced drinks. Breakfast ok kind of crowded. Evening reception was horrible. No tonic for 3 days in a row. Come on Hilton get it together!
於 2024 年 4 月住了 5 晚
Jamela 於 2024年4月18日的回應
We are overjoyed to hear that you enjoyed your stay. We greatly appreciate your feedback and hope you will choose to stay with us again.

10/10 優異

Elise

讚好：整潔度、職員與服務和住宿狀況
Everything was great
於 2024 年 4 月住了 3 晚
Jamela 於 2024年4月18日的回應
We are overjoyed to hear that you enjoyed your stay. We greatly appreciate your feedback and hope you will choose to stay with us again.

10/10 優異

Lynda (PEMBROKE PINES)

讚好：整潔度、職員與服務和住宿狀況
Great location! Staff very friendly and helpful.
於 2024 年 4 月住了 4 晚
Jamela 於 2024年4月18日的回應
We are overjoyed to hear that you enjoyed your stay. We greatly appreciate your feedback and hope you will choose to stay with us again.

4/10 欠佳

Karl

讚好：職員與服務和住宿狀況
不滿：整潔度
於 2024 年 4 月住了 3 晚
Jamela 於 2024年4月15日的回應
Thank you so much for taking the time to share your feedback. It is greatly appreciated. We hope you will give us another opportunity and choose to stay with us again one day in the near future.

8/10 不錯

deepika

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean, awesome service and staff, close to subway station and other attractions.
於 2024 年 4 月住了 3 晚
Jamela 於 2024年4月14日的回應
We are overjoyed to hear that you enjoyed your stay. We greatly appreciate your feedback and hope you will choose to stay with us again.

10/10 優異

Davion

讚好：整潔度、職員與服務、設施服務和住宿狀況
I loved everything !
於 2024 年 3 月住了 1 晚
Jamela 於 2024年4月14日的回應
We are overjoyed to hear that you enjoyed your stay. We greatly appreciate your feedback and hope you will choose to stay with us again.

2/10 很差

Hyun Jung

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
I don’t understand why I had extra fees ($76.24) taken out of my bank account. They did NOT provide ANY details on this!!! I kept the room clean and we didn’t even ask for room service or cleaning. I prefer to keep my belongings safe. I had not moved any furniture. I only used the hotel to sleep at night. So I’m very confused as to why I was charged.
於 2024 年 4 月住了 2 晚
Jamela 於 2024年4月14日的回應
I looked into this for you. Some of the charges stem from purchases made in the restaurant/bar. You purchased something for 27 one day and 25 on the other. You did receive a 52 credit. You are still responsible for the taxes accrued as well as the daily resort fee, which is 30+tax each night. I hope this addresses your concerns.

8/10 不錯

Charde

讚好：整潔度、職員與服務和住宿狀況
Staff was very nice, hotel very clean!
於 2024 年 4 月住了 3 晚
Jamela 於 2024年4月14日的回應
We are overjoyed to hear that you enjoyed your stay. We greatly appreciate your feedback and hope you will choose to stay with us again.

8/10 不錯

Lindsay

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 4 晚
Jamela 於 2024年4月14日的回應
We are overjoyed to hear that you enjoyed your stay. We greatly appreciate your feedback and hope you will choose to stay with us again.

10/10 優異

sonia sandra

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Atencion de primera Muy bien ubicado
於 2024 年 4 月住了 3 晚
Jamela 於 2024年4月14日的回應
We are overjoyed to hear that you enjoyed your stay. We greatly appreciate your feedback and hope you will choose to stay with us again.

6/10 一般

Bernard (Quebec)

家人同遊
讚好：職員與服務和住宿狀況
Chambre et salle de bain petite mais relativement propre. La chambre n’était pas prête à notre arrivée et avons du attendre. Resto-bar minuscule et excessivement cher.
於 2024 年 3 月住了 3 晚
Jamela 於 2024年4月14日的回應
We sincerely apologize for the issues you experienced during your stay. Thank you so much for taking the time to share your feedback. It is greatly appreciated. We hope you will give us another opportunity and choose to stay with us again one day in the near future.

10/10 優異

Joseph (Windermere)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 3 晚
Jamela 於 2024年4月14日的回應
We are overjoyed to hear that you enjoyed your stay. We greatly appreciate your feedback and hope you will choose to stay with us again.

10/10 優異

Brian (Allentown)

讚好：整潔度、職員與服務和住宿狀況
Would stay here again
於 2024 年 4 月住了 1 晚
Jamela 於 2024年4月14日的回應
We are overjoyed to hear that you enjoyed your stay. We greatly appreciate your feedback and hope you will choose to stay with us again.

6/10 一般

Dimitrios

讚好：整潔度
於 2024 年 3 月住了 4 晚
Jamela 於 2024年4月14日的回應
We sincerely apologize for the issues you experienced during your stay. Thank you so much for taking the time to share your feedback. It is greatly appreciated. We hope you will give us another opportunity and choose to stay with us again one day in the near future.

8/10 不錯

Denekka

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Jamela 於 2024年4月14日的回應
Thank you so much for taking the time to share your feedback. It is greatly appreciated. We hope you will give us another opportunity and choose to stay with us again one day in the near future.

8/10 不錯

Anna

家人同遊
讚好：職員與服務
The hotel was perfect located
於 2024 年 3 月住了 6 晚
Jamela 於 2024年4月14日的回應
We are overjoyed to hear that you enjoyed your stay. We greatly appreciate your feedback and hope you will choose to stay with us again.

10/10 優異

KRISTINA

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 4 晚
Jamela 於 2024年4月14日的回應
We are overjoyed to hear that you enjoyed your stay. We greatly appreciate your feedback and hope you will choose to stay with us again.

10/10 優異

Cristian

於 2024 年 3 月住了 6 晚
Jamela 於 2024年4月24日的回應
We are overjoyed to hear that you enjoyed your stay. We greatly appreciate your feedback and hope you will choose to stay with us again.

2/10 很差

mohammad

家人同遊, 商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
the staff are unprofessional and the room extremely small and not that clean
於 2024 年 3 月住了 1 晚
Jamela 於 2024年4月14日的回應
We sincerely apologize for any issues you experienced during your stay. Thank you so much for taking the time to share your feedback. It is greatly appreciated. We hope you will give us another opportunity and choose to stay with us again one day in the near future.

8/10 不錯

renee

讚好：職員與服務
於 2024 年 3 月住了 3 晚
Jamela 於 2024年4月14日的回應
We are overjoyed to hear that you enjoyed your stay. We greatly appreciate your feedback and hope you will choose to stay with us again.

10/10 優異

Malya Tova

讚好：整潔度、職員與服務、設施服務和住宿狀況
It was an excellent experience all Around! Highly recommend.
於 2024 年 3 月住了 1 晚
Jamela 於 2024年4月14日的回應
We are overjoyed to hear that you enjoyed your stay. We greatly appreciate your feedback and hope you will choose to stay with us again.

8/10 不錯

Jorge Luis

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
the breakfast buffet may be better about the service
於 2024 年 3 月住了 2 晚
Jamela 於 2024年4月14日的回應
We are overjoyed to hear that you enjoyed your stay. We greatly appreciate your feedback and hope you will choose to stay with us again.