住宿正面 (夜晚)

紐約希爾頓花園酒店/中央公園南-中城西的評價

3.5 out of 5

評價

7.6

不錯

10 分評分,優異;1467 則評價中有 535 則" "
8 分評分,不錯;1467 則評價中有 428 則" "
6 分評分,一般;1467 則評價中有 246 則" "
4 分評分,欠佳;1467 則評價中有 132 則" "
2 分評分,很差;1467 則評價中有 126 則" "

7.8/10 

整潔度

7.8/10 

職員與服務

7.4/10 

設施服務

7.6/10 

住宿狀況

7.6/10 

環保程度

評價

8/10 不錯

HSUEH YEN

讚好:整潔度
於 2023 年 8 月住了 4 晚
General Manager 於 2023年8月15日的回應
Dear HSUEH YEN, We appreciate you taking the time to share your rating with fellow travelers online. It was a pleasure hosting your visit, and we look forward to welcoming you back to Hilton Garden Inn New York/Central Park South-Midtown West. Rany C. Baroudi General Manager

8/10 不錯

Gordon

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Room was a bit small- very tight for a 2 bed 3 person room
於 2024 年 5 月住了 5 晚

8/10 不錯

JOSEPH (Tucson)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Rms are small but nicely appointed. Daily maid service is available. Very nice staff!
於 2024 年 5 月住了 2 晚
Rany C. Baroudi General Manager 於 2024年5月23日的回應
Dear JOSEPH, We are humbled that we were able to make your stay memorable. It is always nothing short of great whenever we receive remarkable reviews like yours, and our staff will be notified of your words of praise. Hilton Garden Inn New York/Central Park South-Midtown West thanks you for your visit, and enthusiastically awaits your next stay.Rany C. BaroudiGeneral Manager

8/10 不錯

Sandra

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
This hotel is located perfectly to much of Broadway Theater Entertainment and Central Park. Highly recommend local!
於 2024 年 5 月住了 3 晚
Rany C. Baroudi General Manager 於 2024年5月21日的回應
Dear Sandra, We couldn’t be any more excited and pleased that you gave us an excellent rating and review. We are glad that we were able to make your stay memorable. Please know that the city awaits your return and Hilton Garden Inn New York/Central Park South-Midtown West cannot wait to host you again.Rany C. BaroudiGeneral Manager

10/10 優異

Courtney

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great hotel, super close to Times Square.
於 2024 年 4 月住了 4 晚
Rany C. Baroudi General Manager 於 2024年5月21日的回應
Dear Courtney, Thank you for your recent stay at Hilton Garden Inn New York/Central Park South-Midtown West. We are glad that you were able to enjoy Times Square on account of our great location. Hilton Garden Inn New York/Central Park South-Midtown West is in gratitude and your review will remain with us for a long time. We appreciate your time and hope to see you again soon.Rany C. BaroudiGeneral Manager

8/10 不錯

Andrew

伴侶同遊
讚好:整潔度和職員與服務
不滿:設施服務
convenient location
於 2024 年 5 月住了 1 晚
Rany C. Baroudi General Manager 於 2024年5月20日的回應
Dear Andrew, Thank you for your wonderful review of Hilton Garden Inn New York/Central Park South-Midtown West. It pleases us to know that you appreciated our location and it came of help to you. We value your business, and we count on your feedback to keep ourselves constantly updated. Thank you for your time and consideration and good luck!Rany C. BaroudiGeneral Manager

8/10 不錯

Patricia Eugenia Bastarrachea

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 4 晚
Rany C. Baroudi General Manager 於 2024年5月21日的回應
Dear Patricia, Hilton Garden Inn New York/Central Park South-Midtown West is honored that you thought we deserve such an amazing rating. We are grateful and we promise you an even better experience on your next visit!Rany C. BaroudiGeneral Manager

10/10 優異

Robert

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location, clean,and convenient.
於 2024 年 5 月住了 3 晚
Rany C. Baroudi General Manager 於 2024年5月20日的回應
Dear Robert, All of us at Hilton Garden Inn New York/Central Park South-Midtown West are grateful to you for your generous rating. We are glad you loved our location and our commitment to comfort and cleanliness. We hope to see you again. Thank you!Rany C. BaroudiGeneral Manager

6/10 一般

Wee Ling

家人同遊
讚好:整潔度、設施服務和住宿狀況
不滿:職員與服務
Check in is 3pm, when we arrived at 5pm our room is not ready. No apologies from any of the staff. Instead, all we heard is “we are a BIG hotel”, “we are fully booked yesterday, house keeper is working on your room.” “ we can’t give you other room because this is the only room left through third party reservation.” We have to cancel our dinner plan in order to make it to our show. Very disappointed with this “BIG hotel”
於 2024 年 5 月住了 2 晚
Rany C. Baroudi General Manager 於 2024年5月23日的回應
Dear Wee Ling, Thank you for reviewing our hotel. We sincerely apologize for the inconvenience and frustration you experienced upon arrival. It is certainly not the kind of experience we strive to provide our valued guests. We regret that your room was not available upon your arrival. We appreciate your constructive feedback and will use it to help us better our guest services. We hope we will have an opportunity to restore your confidence in us in the future.Rany C. BaroudiGeneral Manager

8/10 不錯

Richard C

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 3 晚
Rany C. Baroudi General Manager 於 2024年5月23日的回應
Dear Richard C, We appreciate you leaving your generous rating regarding your recent visit to Hilton Garden Inn New York/Central Park South-Midtown West. Your feedback serves as a reference and a milestone for all of us, and we thank you for the opportunity to host you.Rany C. BaroudiGeneral Manager

6/10 一般

Akmaral

Location is grate! Stuff is not kind
於 2024 年 5 月住了 4 晚
Rany C. Baroudi General Manager 於 2024年5月16日的回應
Dear Akmaral, Thank you for being our guest, and staying with us. It is a pleasure to know that you appreciate our convenient location, but we are disappointed to learn that our staff did not treat you with the respect that you deserve. We appreciate your review, and we will address the associates concerned so that such a thing never happens again. We are truly sorry, once again, and we hope that you will visit us again so that we can give you the best service that we are famous for.Rany C. BaroudiGeneral Manager

8/10 不錯

Juan Martinez

讚好:整潔度、職員與服務和住宿狀況
T
於 2024 年 5 月住了 5 晚
General Manager 於 2024年5月15日的回應
Dear Juan Martinez, We are pleased to receive your generous rating for Hilton Garden Inn New York/Central Park South-Midtown West. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Rany C. Baroudi General Manager

8/10 不錯

Michael

多人同遊
讚好:職員與服務和設施服務
There was mildew in the shower door bottom trim and a house keeping towel cart in the hallway outside our door for days. Not be big problems. On a good footnote, ever staff member we talk to were overly helpful and very pleasant. We will be back to Hilton again.
於 2024 年 4 月住了 10 晚
General Manager 於 2024年5月14日的回應
Dear Michael, Thank you for being our Hilton Garden Inn New York/Central Park South-Midtown West guest. Our staff is committed to providing excellent service, and they will be happy to know that their efforts made your stay great. We regret for any inconvenience you experienced during your stay. We have noted your feedback and appreciate the constructive comment, as we always want to hear how we can enhance our guest's overall experience. We are delighted you're considering staying with us again, and we look forward to the opportunity to welcome you back for another pleasant and comfortable stay.Rany C. BaroudiGeneral Manager

8/10 不錯

William

於 2024 年 5 月住了 2 晚
General Manager 於 2024年5月15日的回應
Dear William, Thank you for this kind rating! We always work hard to provide a high-quality experience for all our guests, so it's nice to hear that you had an enjoyable stay at Hilton Garden Inn New York/Central Park South-Midtown West. We'd love to host you again someday for another great visit.Rany C. Baroudi General Manager

10/10 優異

Michael (Sylvania)

伴侶同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff was excellent all around. Very friendly and courteous. Easy to get around the city from this location. Pretty good value.
於 2024 年 5 月住了 3 晚
General Manager 於 2024年5月14日的回應
Dear Michael, Thank you for including Hilton Garden Inn New York/Central Park South-Midtown West in your travel plans! We are glad our location was convenient for everything you wanted to do on this visit. Our goal has always been to provide an outstanding experience, and we are delighted we could be a part of making your visit memorable and that you found us to be a great value. Thank you again for your generous comments. We look forward to your next visit! Rany C. BaroudiGeneral Manager

6/10 一般

Christopher

家人同遊, 親子同遊, 商務旅客
讚好:職員與服務
The staff was amazing. All very friendly and communicate well. The things we had concerns about are minor, but IMO can be attended to and makes you think what else isn’t being well kept. Toilet paper holder kept falling off, there were no places to hang coats in entry way, no where to hang towels in bathroom. The room was very cramped for two beds.
於 2024 年 5 月住了 2 晚
General Manager 於 2024年5月13日的回應
Dear Christopher, Thank you for taking the time to provide feedback about your stay. It is a pleasure to learn that our location was convenient for your needs and that you enjoyed your stay and had memorable encounters with our staff. We never want to disappoint our guests, so we are sorry you were unhappy with your in-room amenities. We welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable, and we are always here to help. We are committed to prioritizing the comfort and satisfaction of our guests above all else. Therefore, we hope you will revisit us so we can show you the experience you deserve and that we are known for providing.Rany C. BaroudiGeneral Manager

10/10 優異

Dominic

讚好:整潔度、職員與服務和住宿狀況
Great staff, love the atmosphere and the o
於 2024 年 5 月住了 1 晚
General Manager 於 2024年5月14日的回應
Dear Dominic, We are truly grateful that you chose Hilton Garden Inn New York/Central Park South-Midtown West for your stay and for taking the time to share your positive experience with other travelers. Your kind words about our staff and the ambiance of our hotel are greatly appreciated. Providing a warm and welcoming atmosphere is our priority, and we're glad it made a positive impact on your stay. It was our pleasure to host you during your time in New York. We look forward to your next visit.Rany C. BaroudiGeneral Manager

10/10 優異

Cabrini

讚好:整潔度和住宿狀況
The level of professionalism exhibited by the staff was above par.
於 2024 年 4 月住了 7 晚
General Manager 於 2024年5月12日的回應
Dear Cabrini, Thank you for being our guest and for the high rating! Our staff works hard to provide a high-quality experience for all our guests, making our hotel stand out. So it's terrific to hear that you had such an enjoyable stay at Hilton Garden Inn New York/Central Park South-Midtown West. We are delighted you included us in your travel plans and hope you will be back to see us again soon.Rany C. BaroudiGeneral Manager

4/10 欠佳

Josef Gael

不滿:整潔度、職員與服務和住宿狀況
Out of 4 days of staying here, they only cleaned the room once (it was on the third day). Requested the front desk for new towels but it never came so we had to get it ourselves. Hallways don’t have AC, elevators take forever Nonetheless, great area and convenient location.
於 2024 年 5 月住了 3 晚
General Manager 於 2024年5月11日的回應
Dear Josef, Thank you for your generous comments and for highlighting our great location. We extend our sincerest apologies for the issues you encountered with our housekeeping service during your stay. We will address the issues of room cleanliness, towel delivery, and the AC unit in the hallways with our team and appropriately get them fixed to prevent future occurrences. Again, we are very sorry for the problems you encountered. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience.Rany C. BaroudiGeneral Manager

10/10 優異

Joshua

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 2 晚
General Manager 於 2024年5月10日的回應
Dear Joshua, Thank you for including Hilton Garden Inn New York/Central Park South-Midtown West in your travel plans! We're delighted that you had a satisfying visit and are happy that our staff was able to make this right. We look forward to seeing you again whenever your travels bring you back to the area.Rany C. BaroudiGeneral Manager

10/10 優異

will

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nothing to add
於 2024 年 5 月住了 1 晚
General Manager 於 2024年5月8日的回應
Dear will, We appreciate you taking the time to leave your kind rating for Hilton Garden Inn New York/Central Park South-Midtown West. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon!Rany C. Baroudi General Manager

10/10 優異

Michael

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
5 stars
於 2024 年 5 月住了 4 晚
General Manager 於 2024年5月7日的回應
Dear Michael, Thank you for the generous rating of Hilton Garden Inn New York/Central Park South-Midtown West. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We hope to see you again on your next visit to New York.Rany C. Baroudi General Manager

6/10 一般

Tiago Felipe

伴侶同遊
讚好:設施服務
O café da manhã não vale o que cobram . Poucas opções
於 2024 年 5 月住了 2 晚
General Manager 於 2024年5月7日的回應
Dear Tiago Felipe, Thank you for staying with us. We regret any inconvenience you experienced regarding our breakfast service. We appreciate your valuable feedback, as we are dedicated to maintaining a high standard of service for our guests. Your comments are important to us, as we are always looking for ways to enhance our guest experience. We appreciate the opportunity to know how we can improve our breakfast selections. We hope to have the opportunity to make your next stay with us outstanding in every respect.Rany C. Baroudi General Manager

10/10 優異

Marvin

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
El único inconveniente es que no cuenta con estacionamiento propio para sus huéspedes.
於 2024 年 5 月住了 1 晚
Rany C. Baroudi General Manager 於 2024年5月6日的回應
Dear Marvin, We are thrilled you had an excellent stay at Hilton Garden Inn New York/Central Park South-Midtown West, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Rany C. BaroudiGeneral Manager

10/10 優異

Christopher

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great (responsive) staff, especially Kimberley. Any concerns were dealt with promptly. Good advice about local dining. Efficient shuttle service to airport.
於 2024 年 5 月住了 3 晚
Rany C. Baroudi General Manager 於 2024年5月6日的回應
Dear Christopher, We are delighted to read how much you enjoyed your time at Hilton Garden Inn New York/Central Park South-Midtown West. We could not be more delighted to read about the special attention you received from Kimberley. We are fortunate to have her as a member of our team, and it comes as no surprise to see the dedicated service she demonstrated to you during your stay. We're so pleased our shuttle service was perfect for your plans during your visit! It's one of the many ways we strive to enhance your stay with us. We loved having you as our guest and we hope to see you in the near future.Rany C. BaroudiGeneral Manager

10/10 優異

Suzana

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Amazing location, friendly and helpful staff, wonderfully updated rooms and bathroom. Empire Steak house -amazing food and hospitality!
於 2024 年 4 月住了 4 晚
General Manager 於 2024年5月4日的回應
Dear Suzana, Thank you for sharing your exceptional experience at Hilton Garden Inn New York/Central Park South-Midtown West! It's fantastic that you enjoyed our prime location and found our staff accommodating. We're delighted you also had a great dining experience at Empire Steak House. Your kind word means the world to us, and we can't wait to welcome you back soon!Rany C. Baroudi General Manager

6/10 一般

Claude A

讚好:整潔度
不滿:職員與服務
o
於 2024 年 4 月住了 2 晚
General Manager 於 2024年5月4日的回應
Dear Claude, Thank you for sharing your rating regarding your visit. We hope you enjoyed your stay, and we do want to extend our apologies if your experience didn't meet every expectation. We appreciate your stay and look forward to seeing you again on your next visit to New York.Rany C. Baroudi General Manager

8/10 不錯

Buddy

多人同遊
讚好:整潔度和住宿狀況
不滿:職員與服務
Look. If you’re looking for a budget friendly, clean basic hotel for in and out close to times Sq. And Central Park etc this is a great place. Though a few things did bother me. First things first I arrive to the hotel and I’m told that to park my car would be $75 USD Per night and if I would like to have my car parked for me it will cost me $20 USD extra per night. A little ridiculous considering the car is being parked once. Anyways I decide to park myself and upon arrival to the third party parking lot I realize that the fee is $56USD per night and that I’ve been up charged. Pretty annoying but whatever. The first morning of our stay we are woken at 7:30 AM by housekeeping. Though the lady does not speak English and I do not speak Spanish so we’re basically staring at eachother with no idea what to say. The same thing happens the following morning. Quite annoying. You would think working in an international city at a Hilton you should be able to communicate 5 essential sentences in English to guests. During my third stay I woke up quite thirsty and needed something to drink. I attempted to call “room service” with the hotel rooms phone and was rudely told “we don’t have room service and hung up on” .. so I ordered Uber eats to bring me water bottles from Starbucks. Upon arrival the delivery person was refused to bring my parcel up to my room and when I spoke to the front desk they hung up on me rudely while telling me to come downstairs to get my package. I expected more.
於 2024 年 4 月住了 3 晚
General Manager 於 2024年5月2日的回應
Dear Buddy, Thank you for being our guest at Hilton Garden Inn New York/Central Park South-Midtown West. We are very sorry for disappointing you and for the service issues you encountered while you were here. You have our assurance that your comments will be addressed appropriately. We deeply regret any confusion related to parking charges. We understand the importance of transparent pricing and communication. Therefore, we try our best to keep our guests informed by publishing information on our website. Thank you again for your feedback. We look forward to welcoming you back in the future for another enjoyable stay.Rany C. Baroudi General Manager

8/10 不錯

Javier

讚好:整潔度、職員與服務、設施服務和住宿狀況
Good hotel, you will have to wait a little for the elevators on rush hours.
於 2024 年 4 月住了 4 晚
General Manager 於 2024年5月1日的回應
Dear Javier, We are pleased we were able to provide you with an overall pleasant stay. However, we do apologize for the disappointment you had with our elevator wait time. We understand your frustration and sincerely regret the temporary inconvenience. Thank you for your patience and understanding. We appreciate hearing from our guests and hope you will stay with us again for a much-improved experience.Rany C. Baroudi General Manager

8/10 不錯

Jackie

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
General Manager 於 2024年5月1日的回應
Dear Jackie, We are pleased to receive your generous rating for Hilton Garden Inn New York/Central Park South-Midtown West. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Rany C. Baroudi General Manager

10/10 優異

Linda

讚好:整潔度、職員與服務、設施服務和住宿狀況
The room was spacious enough for me and my friend. The mini fridge and microwave was a real plus.
於 2024 年 4 月住了 3 晚
General Manager 於 2024年4月29日的回應
Dear Linda, We appreciate you writing a lovely review about your stay with us at Hilton Garden Inn New York/Central Park South-Midtown West. It's great to hear you and your friend had a wonderful time and liked our comfortable rooms equipped with a mini fridge and microwave. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts. It was a pleasure hosting your visit, and we hope to see you again soon! Rany C. Baroudi General Manager

10/10 優異

ROSELVA

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月29日的回應
Dear ROSELVA, We are happy you had a great experience at our hotel. We love what we do, but being recognized for a well-done job is always excellent! We will share your compliments with our staff, and we hope to host you again soon here at Hilton Garden Inn New York/Central Park South-Midtown West.Rany C. Baroudi General Manager

8/10 不錯

Karen

多人同遊
讚好:設施服務
No hot water in the shower. Chilly !
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月29日的回應
Dear Karen, Thank you for taking the time to share your feedback with us. We are sorry to hear about your concerns with hot water during your recent stay. We understand how important a refreshing shower is, and we apologize for any frustration this may have caused. Our maintenance team will work on resolving this matter to ensure we are well-poised to serve you in the future. We look forward to welcoming you back the next time you are in the city.Rany C. Baroudi General Manager

8/10 不錯

Francesca (santiago)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Having a lot of experience in hotel stays, I think this one is a great option. Location is close to many attractions, places to eat all kinds of food and never felt unsafe. Room was quiet and clean. Staff was friendly and helpful, especially at chekin, as any credit card was accepted by the syste. Manager Miguel and Staff Maranda were super nice and helped us sort it out. One low point os that thwy charge $10 to receive packages. Thats a lot of money. Id stay again here.
於 2024 年 4 月住了 5 晚
General Manager 於 2024年4月28日的回應
Dear Francesca, Thank you for taking the time to share your generous review, particularly about our hotel's location. We regularly receive praise for our clean and quiet rooms, and we are glad you enjoyed the relaxing atmosphere. Your comments regarding the service Miguel and Maranda extended to you are very gratifying to read, and it will be a pleasure to share your feedback personally. On behalf of everyone here at the Hilton Garden Inn New York/Central Park South-Midtown West, we invite you to stay with us again!Rany C. BaroudiGeneral Manager

8/10 不錯

Oladayo

讚好:整潔度、設施服務和住宿狀況
Location very good
於 2024 年 4 月住了 3 晚
General Manager 於 2024年4月26日的回應
Dear Oladayo, We are delighted you enjoyed the prime location of Hilton Garden Inn New York/Central Park South-Midtown West. Our team takes pride in offering a convenient and accessible stay for our guests. Thank you for your positive feedback, and we hope to welcome you back for another enjoyable experience soon.Rany C. Baroudi General Manager

10/10 優異

Timothy

於 2024 年 4 月住了 3 晚
General Manager 於 2024年5月15日的回應
Dear Timothy, Thank you for choosing Hilton Garden Inn New York/Central Park South-Midtown West. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Rany C. Baroudi General Manager

10/10 優異

Javier

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Central for everything
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月23日的回應
Dear Javier, Thank you for your excellent rating of the Hilton Garden Inn New York/Central Park South-Midtown West and for pointing out our convenient location. There is so much to see and do in the city, and our guests love being so central to everything! We are delighted you enjoyed your time with us and look forward to welcoming you back for another stay.Rany C. BaroudiGeneral Manager

6/10 一般

Rodrigo

Out of 5 nights I stayed, only 1 the hotel cleaned my room. Elevators take forever. Room was good, but shower curtain smelled humid.
於 2024 年 4 月住了 5 晚
General Manager 於 2024年4月23日的回應
Dear Rodrigo, Thank you for your review of our hotel. We are pleased to know your overall stay was satisfactory, and we also appreciate learning about things that could amplify your stay. We apologize for any inconvenience our lack of room service option caused and are sorry for the issues with our elevators during your visit. We certainly understand your frustration and are sorry for the temporary inconvenience. Also, we are disappointed with the concerns you experienced in your bathroom. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns, and we appreciate you bringing this to our attention. Thank you for staying with us, and we look forward to another opportunity to provide you with the flawless stay you deserve.Rany C. BaroudiGeneral Manager

6/10 一般

Detlef

家人同遊
不滿:住宿狀況
No room service. Elevator issues - up to 15 min waiting time until a elevator stops on floor 9. Elevator door light not working. Elevator Lobby light not working. AC / Heating fan noisy. What I like - to check out of the hotel
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月23日的回應
Dear Detlef, Thank you for reviewing our hotel. We are disappointed to know that our lack of room service was a source of frustration during your visit. Also, we do want to apologize for the difficulties with the elevator and air conditioning. We are sorry for the inconvenience this caused, and we sincerely appreciate your patience. We express our genuine apologies once more and hope you will consider staying with us again.Rany C. BaroudiGeneral Manager

2/10 很差

Oladayo

不滿:整潔度和住宿狀況
Location is good. Rooms poor
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月22日的回應
Dear Oladayo, Thank you for your review and for affirming how convenient our location is. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Rany C. BaroudiGeneral Manager

6/10 一般

Justin

讚好:整潔度和職員與服務
The room was perfect for the trip as it was a last minute trip into the city but the room was really small and hot. The thermostat stated it was cooler than what the room temperature was and I could not sleep. I will always trust the Hilton hotels for their safety and cleanliness!
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月17日的回應
Dear Justin, Thank you for being our guest and trusting our Hilton brand. It is nice to read that your stay with us was enjoyable on many levels. However, we apologize for the discomfort with the air conditioning. We appreciate you bringing this to our attention and will address it accordingly. We are very grateful for your patience and look forward to welcoming you back for a better stay the next time you are in this part of NYC.Rany C. BaroudiGeneral Manager

2/10 很差

Storm

於 2024 年 4 月住了 4 晚
Rany C. Baroudi General Manager 於 2024年5月6日的回應
Dear Storm, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Rany C. BaroudiGeneral Manager

8/10 不錯

Jaime

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Rooms are clean, the staff is great. Only issue are the elevators. Super slow, most of the time you will find a line of people waiting to access any of the 3 elevators. I would recommend requesting a lower level room and just using the stairs.
於 2024 年 4 月住了 4 晚
General Manager 於 2024年4月17日的回應
Dear Jaime, We are delighted to know that you found our hotel's cleanliness and staff appealing, and we are pleased we were able to provide you with an overall pleasant stay. However, we do apologize for the issues you had with our elevators. We understand your frustration and sincerely regret the temporary inconvenience. Thank you for your patience and understanding. We appreciate hearing from our guests and hope you will stay with us again for a much-improved experience.Rany C. BaroudiGeneral Manager

8/10 不錯

Modupe

於 2024 年 4 月住了 2 晚
General Manager 於 2024年5月5日的回應
Dear Modupe, We are happy you chose Hilton Garden Inn New York/Central Park South-Midtown West for your recent visit to NYC. It was a pleasure having you as our guest, and we hope you will return the next time you travel to our area.Rany C. Baroudi General Manager

6/10 一般

Makayla

於 2024 年 4 月住了 3 晚
General Manager 於 2024年4月17日的回應
Dear Makayla, Thank you for being our guest and sharing feedback about your visit. We are disappointed that your stay was not perfect. We value hearing from our guests, as this lets us better improve our guest experience. We hope we will have the pleasure of welcoming you again when your travels bring you this way.Rany C. BaroudiGeneral Manager

10/10 優異

Usama

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月17日的回應
Dear Usama, We are delighted you enjoyed your stay at Hilton Garden Inn New York/Central Park South-Midtown West. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to New York City.Rany C. BaroudiGeneral Manager

10/10 優異

Kazuma

於 2024 年 4 月住了 1 晚
General Manager 於 2024年5月4日的回應
Dear Kazuma, We are delighted you enjoyed your stay at Hilton Garden Inn New York/Central Park South-Midtown West. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the area.Rany C. Baroudi General Manager

10/10 優異

Kishan

不滿:整潔度
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月15日的回應
Dear Kishan, Thanks for the outstanding rating! We are delighted your time at Hilton Garden Inn New York/Central Park South-Midtown West was so great, as we always strive for excellence. We look forward to your return soon so we can share another fantastic experience with you.Rany C. Baroudi General Manager

10/10 優異

Asel

讚好:整潔度、職員與服務和住宿狀況
Excellent experience 👏 👌
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月17日的回應
Dear Asel, Thank you for your kind words! We are delighted to hear that you had such a positive experience with your stay with us. Providing a smooth and efficient arrival process is our top priority, and it's always rewarding to know that our efforts have made a difference in your stay. We look forward to seeing you again soon at Hilton Garden Inn New York/Central Park South-Midtown West.Rany C. BaroudiGeneral Manager

10/10 優異

Karen

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice room. Great location.
於 2024 年 4 月住了 5 晚
General Manager 於 2024年4月13日的回應
Dear Karen, Thank you for taking the time to post your excellent feedback regarding your time at Hilton Garden Inn New York/Central Park South-Midtown West. We are pleased everything went great for you during your visit and that our wonderful location made it even better. We regularly receive praise for our quiet rooms, and we are glad you enjoyed the relaxing atmosphere. It was such a joy to be included in your travel plans, and we hope you will be back to see us again soon.Rany C. Baroudi General Manager