Great location, close to Times Square, close to the metro. For a busy town, the room was quiet. It iwas great to have a proper microwave, a dishwasher, and a fridge. Breakfast was well provisioned, with an egg choice, sausage choice, and a potato choice each day, rotating every three days. There was bread, muffins, toast, a waffle maker, fruit.
However, a couple of concerns:
- as many of the other reviews already mentioned, the wait for the elevators is really long. They have this new system where it is automatically determined which elevator you should go to. However, I'd like to see the algorithm, as it isn't at all efficient. There's almost always a crowd of 10-20 people waiting in the lobby for the elevator, and long waits on the floors as well.
- Even though in the room, on a sticker on the bathroom windows, it mentions that beds will be made every other day and the kitchen will be refreshed, etc... We had a 5 night stay, the beds were made once on day 4, and nothing was cleaned at all during our stay. We asked for clean sheets so at least we could refresh the beds - but only half the sheets showed up. We asked for a dishwasher pod so we could do the dishwasher, but that never showed up. We did get fresh towels twice and the garbage was taken twice as well.
- I was told that the security hold can take up to 7 days to be refunded.
- the breakfast area esp after 8am is very crowded and it is hard to find a table, and there can be long lineups for the food.
