This hotel is falsely advertised as a 4-star property when it doesn’t even meet the basic standards of a 3-star.
The room was tiny, extremely dated, and lacking basic amenities: no view, no coffee machine, no fridge, no chairs, sink broken. The overall condition was run-down, and absolutely nothing resembled the photos or description on Expedia.
The most serious issue is not even that: I booked a twin bed room, as clearly shown in the listing and images on expedia website provided by hotel. Upon arrival, the hotel informed me that no such room even exists in the building. I was given a single bed instead. This was not a simple mistake or a last-minute change, it was blatant false advertising. I paid for a room that does not exist.
This experience has made me seriously question the reliability of listings on Expedia. I am currently requesting a full refund and will see how much Expedia supports its customers in situations like this.
I also expect Expedia to stop supporting false advertising by either removing the misleading photos and incorrect 4-star rating or removing this hotel entirely from its platform. Travelers deserve accurate, honest listings.