外觀

紐約華爾街麗笙酒店的評價

4 out of 5
紐約華爾街麗笙酒店
52 William St, New York, NY

評價

7.8

不錯

10 分評分,優異;1001 則評價中有 378 則" "
8 分評分,不錯;1001 則評價中有 344 則" "
6 分評分,一般;1001 則評價中有 134 則" "
4 分評分,欠佳;1001 則評價中有 79 則" "
2 分評分,很差;1001 則評價中有 66 則" "

8.4/10 

整潔度

8.4/10 

職員與服務

7.4/10 

設施服務

7.8/10 

住宿狀況

5.6/10 

環保程度

評價

4/10 欠佳

Mengqi

8/10 不錯

Yihuey

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 8 月住了 1 晚
Greg 於 2019年9月3日的回應
Thank you for your review we really appreciate all great reviews. We are happy you enjoyed your stay with us.

8/10 不錯

真實旅客

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel is aged but well kept. The room is clean. I like the CQ’s ideas of providing water and coffee for free 24/7.
於 2019 年 8 月住了 1 晚
David 於 2019年8月30日的回應
Thank you for you kind review. We are very pleased that you enjoyed your stay with us.

10/10 優異

真實旅客

於 2019 年 7 月住了 1 晚
David 於 2019年8月30日的回應
Thank you for you kind review. We are very pleased that you enjoyed your stay with us.

8/10 不錯

ELLA (Hong kong)

伴侶同遊
讚好:整潔度
Shower is good ! Double Bed is too small , but still comfortable ! Air conditioner is very noisy ! Toilet tank have to flush 2 times per using! The man African American who wear the glasses at the front desk is very nice and patience !
於 2019 年 7 月住了 3 晚

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great location with helpful staffs
Walking distance to subway and staffs are willing to offer help
於 2019 年 7 月住了 1 晚

10/10 優異

Pin jen

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Strongly recommended!
Great Hotel ! Great location !
於 2019 年 6 月住了 9 晚

10/10 優異

真實旅客

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
第一次入住这家酒店,很干净,服务也不错,酒店位置很好,就在华尔街上。离地铁站很近。下次来纽约还会选择这家。
於 2019 年 6 月住了 4 晚

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
Center point of Wall Street, easy to get subways station. Food courts & restaurants are nearby.
於 2019 年 5 月住了 7 晚

10/10 優異

真實旅客

於 2018 年 12 月住了 3 晚

2/10 很差

Eduardo

不滿:整潔度、職員與服務和住宿狀況
I booked a studio suite at the Radisson Wall Street. I chose this hotel because it is located near the Staten Island Ferry and wanted to walk there the next morning at 5:00 am to take the ferry to the NYC Marathon. When I arrived at the Radisson the front desk told me that my booking was transferred to the Holiday Inn Lower East Side approximately 5 trains stops away. I was very upset that no notice was ever provided to me and in fact had received a reminder email of my Radisson booking only a few days prior. Needing a place to stay for the night, I took a train to the Holiday Inn. I was charged the full price at the Holiday Inn despite the fact that there was no suite available. Overall, horrible experience. I was treated with disrespect by both hotel chains.
於 2023 年 11 月住了 1 晚
Customer Service 於 2023年11月6日的回應
Hello Eduardo,We sincerely apologize for the inconvenience and frustration you experienced regarding your booking at our hotel. The situation you've described is genuinely regrettable, and we deeply empathize with the challenges you faced due to the unexpected transfer and lack of notice.We're currently addressing a transition period, whereby reservations have been redirected to alternative accommodations. While we've strived to communicate these changes effectively, we recognize that, in some cases, this information may not have reached all our valued guests in a timely manner, causing unexpected disruptions to your travel plans.We understand your disappointment in not receiving the suite you booked and for the inconvenience of being relocated to a different hotel without prior notice. Your dissatisfaction is entirely warranted, and we apologize for the inconveniences you encountered upon your arrival.We're working diligently to rectify these issues and ensure better communication and service in the future. Please accept our apologies for the disappointing experience you encountered. We value your feedback and will utilize it to improve our operations and prevent similar situations from happening again.

8/10 不錯

Linnette

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 4 月住了 2 晚
Customer Service 於 2023年4月28日的回應
We appreciate your lovely rating, Linnette!The satisfaction of our guests is important to us so we can't wait to see you back again at Radisson Hotel New York Wall Street soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

8/10 不錯

Jenny

讚好:職員與服務
於 2023 年 4 月住了 7 晚
Customer Service 於 2023年5月8日的回應
Thank you for the 4-star rating, Jenny!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Radisson Hotel New York Wall Street. Thank you again for sharing!

4/10 欠佳

Lars

家人同遊
不滿:整潔度、住宿狀況和客房舒適度
於 2023 年 1 月住了 4 晚
Customer Service 於 2023年1月18日的回應
We appreciate you sharing your concerns with us, Lars.We regret to hear that you were dissatisfied with your recent visit. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

4/10 欠佳

Aryeh

於 2023 年 1 月住了 4 晚
Customer Service 於 2023年1月18日的回應
We appreciate the feedback, Aryeh.We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

4/10 欠佳

Vignesh

讚好:整潔度和職員與服務
不滿:設施服務和住宿狀況

4/10 欠佳

Kayo

讚好:整潔度和設施服務
不滿:職員與服務和住宿狀況
Need to improve customer service via phone
Customer Service 於 2023年1月17日的回應
We appreciate you taking the time to reach out to us, Kayo.We are deeply disappointed to hear that you were not satisfied with your stay. We pride ourselves on our welcoming, kind staff, so it is upsetting to hear about this kind of service. We will let our management team know about your experience and see what we can to ensure this won't happen again in the future. If there is anything we can do to accommodate a future stay with us, please let us know.We'd love another opportunity to show you how amazing we are so we look forward to hosting you again soon.

2/10 很差

PAUL

商務旅客
不滿:整潔度、住宿狀況和客房舒適度
Room did not have a thermostat and heat was on high. Had to open window for cool air. There were no irons or ironing boards
於 2023 年 1 月住了 2 晚
Customer Service 於 2023年1月15日的回應
We appreciate the feedback, Paul.It's unfortunate you had such challenges during your stay with us. We're disheartened our temperature control system didn't meet your expectations. It's important to us that our guests feel relaxed and comfortable during their time with us. We hold ourselves to a higher standard so we'll address your concerns with our team moving forward.We hope you allow us the chance to host you again soon for a more positive experience.

10/10 優異

Jetesha

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very helpful staff, clean rooms, amazing location.
Customer Service 於 2023年1月11日的回應
Thanks for sharing the excellent review with us, Jetesha!We're so glad that you had an exceptional experience at Radisson Hotel New York Wall Street from beginning to end. It's wonderful to know that our staff treated you so well and made you feel welcome throughout the entirety of your time with us. It's great you found your room to be well refreshed. Our prime location is in the heart of the city. We look forward to welcoming you back again soon!Thank you again for taking the time to leave your feedback!

8/10 不錯

Mark

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Based on the other reviews, I was surprised to find this hotel in decent shape and very clean. Check-in was super easy and the parking garage is right around the corner. The rooms are very basic (they don't have coffee machines or irons etc..) but it was absolutely perfect for a one-night stay. The heater wasn't loud, as other reviews mentioned, and the room's temperature was easily changed. I'll definitely consider going back here the next time I visit NYC.
Customer Service 於 2023年1月10日的回應
Thanks for the excellent review, Mark!We're delighted your time at Radisson Hotel New York Wall Street was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our clean rooms and efficient check-in process as well as our ample parking. That's what we like to see! We look forward to hosting you again soon for another fantastic experience.

2/10 很差

Joseph

不滿:整潔度、職員與服務、設施服務和住宿狀況
Absolutely DISGUSTED with Radisson. My wife and I returned to our room from a holiday party around 2 AM. Shortly after returning, a man barges into our locked room! My wife is completely undressed, we’re both in shock, and after a brief confrontation the man leaves. We find out shortly after that it was a hotel employee!! He was on probation, left completely unsupervised (no mgmt. on staff), and given unbridled access to hotel systems. We also learned that he is not someone who would otherwise have room access, like a maintenance or cleaning employee would - he specifically created a key for OUR room! I believe he had bad intentions… we are traumatized by this incident. A complete failure in hotel security and negligent hiring. After an initial phone call, hotel management has disappeared. Stay away from this hotel at all costs.
Customer Service 於 2023年1月9日的回應
We appreciate the feedback, Joseph.We deeply regret the challenges you had during your time with us. The security and safety of our guests is of the utmost importance so we're disheartened that you had such problems. We hold ourselves to a much higher standard of service so we'll be sure to address your concerns with our team moving forward.We do hope you give us another opportunity to share a more positive experience with you soon.

6/10 一般

jeremy

不滿:整潔度、職員與服務和住宿狀況
Deçu
Nous avons dormi une seul nuit. Nous avons une suite . Nous avons été déçu pour le prix payer. Comme nous sommes rentrer il y avait une forte odeur de cigarette, le frigo pas nettoyer, pas de couverture ni d oreiller pour nos enfants qui dormait dans le fauteuil lit , il manquer une rideaux pour la nuit ,pas de wifi dans la chambre, il y avait des taches sur la moquette. Je ne reviendrais pas
於 2022 年 12 月住了 1 晚
Customer Service 於 2023年1月2日的回應
Merci pour votre retour, Jérémie.Nous sommes déçus d'apprendre que vous n'étiez pas entièrement satisfait de votre expérience avec nous. Nous nous engageons à fournir à nos clients un service de qualité et des chambres confortables. Il est regrettable de savoir que vous pensiez que nous aurions pu faire un meilleur travail, mais nous sommes convaincus que nous pouvons vous offrir une expérience plus positive à l'avenir.Nous serions ravis de vous accueillir à nouveau et de vous offrir la merveilleuse expérience pour laquelle nous sommes devenus connus ici.

4/10 欠佳

Charissa

不滿:設施服務和住宿狀況

4/10 欠佳

真實旅客

家人同遊
不滿:住宿狀況和客房舒適度
Ne mérite pas un 4 étoiles
On a eu un sérieux problème avec le climatiseur qui nous a empêché de dormir à cause du fort bruit. Le climatiseur se déclenche automatiquement toutes les 15 min en moyenne ce qui est gênant car vous vous habituez jamais au bruit. Vous ne pouvez ni l’éteindre ni changer la température en plus. Aussi, pas de Wi-Fi dans les étages supérieurs. Le point positif est bien évidemment sa proximité du metro et autres monuments du quartier financier.
於 2022 年 12 月住了 2 晚
Customer Service 於 2022年12月30日的回應
Nous apprécions les commentaires.Nous sommes déçus que votre temps avec nous n'ait pas été idéal. Nous nous soucions profondément du confort de nos clients, nous regrettons donc les difficultés que vous avez rencontrées avec le système de contrôle de la température dans votre chambre. Merci d'avoir porté cela à notre attention. Nous nous assurerons de répondre à vos préoccupations avec les membres appropriés de notre équipe de direction à l'avenir.Nous espérons que vous nous donnerez bientôt une autre occasion de partager une expérience plus positive avec vous.

10/10 優異

Roberto

於 2022 年 12 月住了 3 晚

6/10 一般

Paris

2/10 很差

Luiza

商務旅客
不滿:整潔度、職員與服務、設施服務和住宿狀況
I stayed for 2 nights and my experience wasn’t pleasant at all. The reception lady was rude and not welcoming from the beginning, the room was dirty and in the morning I revealed cow roach climbing out the bed, it was disgusting. When I went down to the reception, lady did not seem to be surprised and she told she sent someone to the room, but 2 hours later my room still was the same and no one came. If you are looking for a hotel in this area, there are multiple nice options and even cheaper. It’s very disappointing to have such experience for this big brand!
Customer Service 於 2022年12月20日的回應
Thank you for taking the time to submit this feedback, Luiza.We are always working very hard to provide the best experiences for all of our guests. It's unfortunate to see that we could have done more for you during your stay. We will share your concerns with our management team moving forward.We hope you will give us another opportunity to provide a better experience for you in the future. We look forward to that chance.

4/10 欠佳

Neal

伴侶同遊
讚好:整潔度
不滿:設施服務和住宿狀況
Location is excellent, a short walk from Stock Exchange and WTC. Apart from that though it doesnt have a lot more; it feels run down and neglected with closed bar and next to no communal areas. Lifts are in a poor state, especially the controls; ice machines in corridors dont work. Upside, it was clean
Customer Service 於 2022年12月20日的回應
We appreciate the time you’ve taken to share your feedback, Neal.Although we’re delighted to hear that you enjoyed our clean accommodations and ideal location, it’s disappointing to hear that you weren't completely satisfied with our elevator service and condition of our rooms. We pride ourselves on providing excellent service and a comfortable environment to our guests at all times so please know that your concerns will be addressed to the appropriate members of our management team moving forward.We do hope you allow us another opportunity to share a more positive experience with you soon.

4/10 欠佳

Matthew

於 2022 年 12 月住了 1 晚
Customer Service 於 2022年12月20日的回應
Thank you for sharing your feedback, Matthew.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

8/10 不錯

真實旅客

6/10 一般

Meghan

家人同遊
讚好:整潔度
Great area with lots to do within walking distance. The first room I was given did not have working heat and it was unbearably cold. Thankfully, the staff was great and relocated me super fast. The next room was warmer, but I still couldn’t adjust the temperature. The property is pretty outdated as well. For the price and location, I’d stay here again
Customer Service 於 2022年12月19日的回應
Thank you for taking the time to share your feedback, Meghan.It's great you had a pleasant stay with us. We're happy you enjoyed our ideal location and kind staff. However, we're disappointed your time with us was less than ideal and that you had such challenges with our room temperature controls. We care about the satisfaction of our guests so we'll be sure to address your concerns with our team moving forward.We look forward to hosting you again soon for a more positive experience.

2/10 很差

Mario

伴侶同遊, 商務旅客
不滿:住宿狀況
This place needs a major upgrade, the elevators look dirty, the bathrooms are so uncomfortable.
於 2022 年 12 月住了 1 晚
Customer Service 於 2022年12月14日的回應
We appreciate that you took the time to share your feedback, Mario.We're disappointed that your stay in our hotel didn't exceed your expectations. We also regret that you weren't entirely satisfied with the quality and condition of our furnishings and accommodations. We care about the comfort and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our team so that we may improve moving forward.We hope for the opportunity to host you again soon for a more positive experience.

10/10 優異

Karl-Heinz (Berlin)

於 2022 年 12 月住了 6 晚

4/10 欠佳

Kimberly

家人同遊, 商務旅客
讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
Overall, I want to say the staff was very helpful and kind, trying to fix the problems that they could control. It was a decent location; close to the subway. The property, however, was pretty awful. There was no thermostat in our room, so we walked in and it was super stuffy and hot. A staff member came up to adjust our temperature manually, but said the only options were full-blast AC or opening the window; we had him crack the window but then got bugs and noise from Wall Street all night. The room was not clean; there were used tissues and trash beside the bed. I chose the 14th floor because they said the wifi would reach to that floor (my other option being the 19th floor), but the wifi didn't work on the 14th anyway. Wouldn't recommend this hotel.
於 2022 年 12 月住了 1 晚
Customer Service 於 2022年12月9日的回應
Thank you for sharing your review, Kimberly.It's pleasing to hear you enjoyed our friendly and kind staff. We truly value your feedback regarding our temperature control system, soundproofing, cleanliness and internet access. We'll take this into consideration as we move forward to improve for the future.We look forward to hosting you again next time you're in town.

6/10 一般

Antonia

讚好:職員與服務
不滿:住宿狀況
於 2022 年 12 月住了 1 晚

4/10 欠佳

Erica

商務旅客
不滿:職員與服務和住宿狀況
No more than 3 stars
Very mediocre hotel. Rooms are large and clean but bedding included only a top sheet and a thin piece of material as a cover - no blanket, comforter, or duvet. You cannot control the temperature of your room and HVAC unit cycles and comes on (very loudly) every 10-15 minutes 24 hrs a day. No Wi-Fi on upper hotel floors, unimpressive lobby. Online pictures are deceiving.
於 2022 年 12 月住了 1 晚
Customer Service 於 2022年12月8日的回應
We appreciate you taking the time to share your feedback, Erica.While we're glad you enjoyed our spacious and clean rooms, it's disheartening your stay with us was disappointing. We strive for quality so it's unfortunate that our bedding and temperature control system didn't meet your expectations. We also regret that our lobby area and internet access was less than ideal. We'll be sure to discuss your concerns moving forward.We hope to host you again soon for a more positive experience.

4/10 欠佳

Gerardo (New York)

不滿:職員與服務、設施服務和住宿狀況
Old property lacking the basics like in-room temperature controls. Wonder why Radisson would brand this place.
Customer Service 於 2022年12月5日的回應
We appreciate your feedback, Gerardo.We're deeply disappointed to hear about your experience with us. We apologize that you did not receive the high level of service and comfort we are so accustomed to giving, and we will bring this information to our management team. We'd love another chance to rectify the visit.We'd look forward to a second opportunity so we demonstrate the high-caliber service we're capable of providing.

6/10 一般

Shantanu

伴侶同遊
讚好:整潔度和住宿狀況
不滿:職員與服務
Staff was not friendly, they are very rude and not replying to any questions. Location of property is very good.
Customer Service 於 2022年11月29日的回應
Thank you for taking the time to share your feedback, Shantanu.We're happy you enjoyed our prime location. However, we're disappointed your time with us was less than ideal and that you had such challenges with our front desk staff. We care about the satisfaction of our guests so we'll be sure to address your concerns with our management team moving forward.We look forward to hosting you again soon for a more positive experience.

8/10 不錯

peng

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 11 月住了 4 晚

6/10 一般

Roderick

於 2022 年 11 月住了 1 晚

4/10 欠佳

Amanda

於 2022 年 11 月住了 2 晚

8/10 不錯

G Ken

於 2022 年 11 月住了 2 晚

2/10 很差

Val

讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
I rarely write negative reviews. However, other visitors have to be informed just as I would like to be for future travel decisions. The elevators are dirty and worn out. Card censors are broken and management didn't care to fix them. The room is old and misses necessary features like the safe, working fridge, and decent mattress. But what surprised me is that they don't have normal heaters. They use AC to warm up the air in the room, which is very bad as it blows warm air and it's very unhealthy. You can't adjust it and it's very loud making you constantly wake up at night. The hotel's management should really fix this property before travelers can be allowed to visit. Simple replies to negative remarks by other visitors are unacceptable.
於 2022 年 11 月住了 6 晚

2/10 很差

真實旅客

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Terrible.
This was the worst hotel experience I’ve had. There was no heat in the room and maintenance confirmed that the compressor was broken and they will let the going desk know we needed another room. We waited and didn’t hear from them, so we went to the lobby. They stared at us and only said, “sorry, we can’t do anything.” After pressing the matter, they eventually said they will give us a refund. I am still waiting for the refund and they will not give it me/hotels.com customer service and are repeating the same line to us “we cannot help you.” We are still trying to reach them. I do not recommend this hotel.
於 2022 年 11 月住了 1 晚
Customer Service 於 2022年11月23日的回應
We appreciate you taking the time to share your feedback.Your experience is not up to the quality and standard we usually provide for our guests. It's unfortunate you had such challenges with our accommodations and that our service failed to exceed your expectations. We hold ourselves to a much higher caliber of service so we'll be sure to discuss your concerns moving forward.We do hope you allow us another opportunity to share a more positive experience with you soon.

4/10 欠佳

Karen

家人同遊
讚好:整潔度和職員與服務
I wanted a coat dry cleaned and took it to the desk well before the 8:30 am deadline but when I went to pick it up that evening after 7 pm I found it had not even been picked up. Since i was checking out the next morning the only way I could have had it done was to pay extra for overnight and I wasn't confident I'd get it back in time even if I did try overnight. The water in the shower took so long to get warm I almost gave up on hot water before it finally got warm. I took a shower at different times and it didn't seem to matter the time. I put the "do not disturb" placard on the door since I didn't need housekeeping but a chair in the room had been moved while we were out so someone came in the room anyway.
於 2022 年 11 月住了 3 晚
Customer Service 於 2022年11月21日的回應
We appreciate the feedback, Karen.It's unfortunate your time with us was less than perfect. We're always looking into feedback to continue to grow our establishment. We'll be sure to address your concerns with the appropriate members of our team moving forward to help us to improve for the future.We do hope you allow us the opportunity to share a more positive experience with you soon.

8/10 不錯

luis

伴侶同遊
讚好:整潔度和職員與服務
Habitación estaba remodelada pero el ascensor está muy deteriorado. Gran ubicación. El personal muy atento.
於 2022 年 11 月住了 4 晚
Customer Service 於 2022年11月21日的回應
Gracias por tomarse el tiempo para compartir su evaluación con nosotros, Luis.Nos alegra saber que tuvo una gran experiencia con nosotros y que disfrutó de nuestro amable personal y nuestra excelente ubicación. Nos preocupamos por la satisfacción de nuestros huéspedes, por lo que agradecemos que nos haga saber qué podemos hacer para que su estadía sea perfecta. Nos aseguraremos de comunicar sus comentarios sobre el estado de nuestros ascensores a nuestro equipo.Esperamos poder compartir una experiencia aún más placentera contigo pronto.

4/10 欠佳

Demetrius (Middletown)

伴侶同遊
不滿:職員與服務和住宿狀況
The heating system could not be regulated from the room, and an "engineer" had to called, which meant that either you slept with a noisy heating unit or the room was extremely cold. Staff not the friendliest. Elevator card reader broken with exposed wires. Carpet dirty in room. On the plus, pretty cheap for NY, decent location and good size room.
於 2022 年 11 月住了 1 晚
Customer Service 於 2022年11月21日的回應
Thank you for sharing your feedback, Demetrius.We're glad to hear you enjoyed our prime location and spacious rooms. We truly value your feedback and we'll address your concerns with our soundproofing, temperature control system and front desk staff with the appropriate members of our management team so we may improve for the future. We look forward to hosting you again next time you're in town.

6/10 一般

Feldman

商務旅客
不滿:設施服務和住宿狀況
Old, gym equipment broken, no hot water first day, loud in hallways
於 2022 年 11 月住了 2 晚
Customer Service 於 2022年11月21日的回應
We appreciate you taking the time to share your feedback, Feldman.It's disheartening your stay with us was disappointing. We strive for quality so it's unfortunate that our water temperature and the condition of our rooms and amenities didn't meet your expectations. We also regret that our soundproofing was less than ideal. We'll be sure to discuss your concerns moving forward.We hope to host you again soon for a more positive experience.

10/10 優異

America

於 2022 年 11 月住了 2 晚

4/10 欠佳

Richard

商務旅客
讚好:整潔度
不滿:住宿狀況和客房舒適度
Maintenance and renovation needed
On the second of two mornings during my stay it took about 10 minutes for the shower wster to get warm. The bathroom faucet was loose and its rod for the stopper was bent and did not close the stopper. General condition of the hotel was run down and in need of renovation.
於 2022 年 11 月住了 2 晚
Customer Service 於 2022年11月21日的回應
We appreciate your feedback, Richard.We're deeply disappointed to hear about your experience with us. We apologize that you did not receive the high level of service we are so accustomed to giving, and we will bring this information to our management team. We strive to provide our guests with warm hospitality and efficient service, which is why this is so upsetting to hear. We'd love another chance to rectify the visit.We'd look forward to a second opportunity so we demonstrate the high-caliber service we're capable of providing.