外观

关于纽约市伯尼克酒店 - Tapestry Collection by Hilton™的点评

4 out of 5

点评

8.8

超赞

10 分 - 超赞。600 条好评,共有 1004 条点评" "
8 分 - 还可以。268 条好评,共有 1004 条点评" "
6 分 - 一般。82 条好评,共有 1004 条点评" "
4 分 - 很差。33 条好评,共有 1004 条点评" "
2 分 - 糟糕。21 条好评,共有 1004 条点评" "

9.2/10

清洁度

9.2/10

员工和服务

8.2/10

服务设施

9.0/10

住宿条件和设施

8.6/10

环保

点评

8/10 还可以

Joey

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good location, room was small but nice and clean.
2018 年 11 月入住 2 晚

2/10 糟糕

Kenneth

商务旅客
不满意:住宿条件和设施,服务设施
Too loud
2024 年 3 月入住 1 晚
Kelsey G. 于 2024年05月22日 的回复
So sorry to hear about your stay not being up to par. We do hope to welcome you back under better circumstances.

8/10 还可以

Thomas

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Just forgot about a small detail one evening, outside of that it was a nice stay.
2024 年 5 月入住 2 晚
Kelsey G. 于 2024年05月20日 的回复
Thank you for your honest review :) We are glad to hear that you enjoyed your time with us! We hope to improve your experience next time around :)

8/10 还可以

Nicholas,Mississauga

2024 年 4 月入住 2 晚

10/10 超赞

Elizabeth

团体旅客
Super clean. Kind staff. Well located.
2024 年 4 月入住 2 晚
Karla 于 2024年04月28日 的回复
Dear Elizabeth,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at The Bernic. Our goal is always to exceed your expectations! If there’s anything we can do for you during your next visit, please don’t hesitate to let us know. Should your travels bring you back to New York, we would love to welcome your return!

10/10 超赞

Marie

满意:清洁度、员工和服务、住宿条件和设施
Area is perfect to visit NY
2024 年 4 月入住 1 晚
Karla 于 2024年04月21日 的回复
Dear Marie,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at The Bernic. Our goal is always to exceed your expectations! If there’s anything we can do for you during your next visit, please don’t hesitate to let us know. Should your travels bring you back to New York, we would love to welcome your return!

10/10 超赞

Dzhastyn

满意:住宿条件和设施,清洁度
D
2024 年 2 月入住 3 晚
Karla 于 2024年04月14日 的回复
Thank you for this lovely rating, Dzhastyn! Should your travels bring you back to New York, we would love to welcome your return!

10/10 超赞

Richard

2024 年 4 月入住 1 晚
Karla 于 2024年04月30日 的回复
Dear Richars,Thank you for the great rating! We are always working very hard to provide high-quality experiences for all of our guests. Should your travels bring you back to New York, we would love to welcome your return!

8/10 还可以

Devin

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great place to stay. We love the balcony. I think y’all need to get more staff on hand in the restaurant tho. It can get a little busy in the mornings and I couldn’t imagine being the only server in a restaurant.
2024 年 4 月入住 2 晚
Karla 于 2024年04月14日 的回复
Dear Devin,Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement, please know that we will make sure to address all of your comments and concerns with the appropriate members of our team moving forward. We hope to welcome you back soon for a more positive experience.

6/10 一般

Ryan

商务旅客
满意:员工和服务,清洁度
I ran out of hot water both days when I showered after only fifteen minutes. My toilet was pressure was so weak and it almost overflowed.
2024 年 4 月入住 3 晚
Karla 于 2024年04月14日 的回复
Dear Ryan,Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced during your stay. Our team strives to provide comfortable accommodations and we regret that your experience did not meet your expectations. We appreciate your feedback and will take it into consideration for future improvements. We hope you will give us another opportunity to provide you with a more enjoyable stay in the future.

8/10 还可以

Frédérique

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We had a fantastic stay at the Bernic - a no-fuss, but clean and safe hotel close to many amenities in the city. Would recommend!
2024 年 3 月入住 5 晚
Karla 于 2024年04月7日 的回复
Dear Frédérique,Thank you for choosing to stay with us at The Bernic Hotel. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 超赞

Lindsey

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Karla 于 2024年04月4日 的回复
Dear Lindsey,Thank you for this lovely rating! We're thrilled to know we were able to provide you with an enjoyable experience. We look forward to seeing you again in the near future and continue providing you with an exceptional experience!

10/10 超赞

Nichole

满意:清洁度、员工和服务、住宿条件和设施
Property was clean. Great place to stay
2024 年 3 月入住 1 晚
Karla 于 2024年04月4日 的回复
Dear Nichole,We appreciate your feedback about your recent stay at The Bernic Hotel. We are glad to see you enjoy your time at our property. Thanks for choosing us, we hope to serve you again in the near future.

10/10 超赞

Monique

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The customer service I received from checking in/checking out was immaculate.
2024 年 3 月入住 2 晚
Karla 于 2024年04月1日 的回复
Dear Monique,Thank you for the great rating! We are glad that you had a chance to interact with some of our wonderful staff. We are always working very hard to provide high-quality experiences for all of our guests. Should your travels bring you back to New York, we would love to welcome your return!

4/10 很差

Dimitra

与家人出行
满意:服务设施,清洁度
不满意:员工和服务
Night and day staff are just that—night and day. Night staff display short, curt, behaviors that are discriminatory in nature, dismissive, and overall rude.
KT 于 2024年03月29日 的回复
Dear Dimitra,Thank you for sharing your feedback about your current stay. If you don't mind, please reach out to us directly to Curator@Hilton.com to discuss your experience in more detail. Customer satisfaction is our No. 1 priority here at The Bernic Hotel, and we'd love another opportunity to make it right to you!Regards,KarlaNight Audit Supervisor

8/10 还可以

Kali

2024 年 3 月入住 1 晚
Karla 于 2024年03月30日 的回复
Dear Kali,Thank you for choosing to stay with us at The Bernic Hotel. We appreciate your feedback!

8/10 还可以

Alicia

满意:清洁度、员工和服务、住宿条件和设施
Wish room with balcony was left but had great stay
2024 年 3 月入住 2 晚
Karla 于 2024年03月30日 的回复
Dear Alicia,Thank you for choosing to stay with us at The Bernic Hotel. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your honest feedback!

10/10 超赞

Alexis

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great place! Staff was very nice & very helpful when it came to parking! Hotel was very nice & clean, we will definitely be bringing our family back!
2024 年 3 月入住 2 晚
Karla 于 2024年03月30日 的回复
Dear Alexis, Thank you for choosing to stay with us at The Bernic Hotel. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

8/10 还可以

Kesha

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel
2024 年 3 月入住 2 晚
Karla 于 2024年03月23日 的回复
Dear Kesha,Thank you for the feedback! We appreciate you taking the time to leave us a review. We hope that if your travels ever bring you back our way, we can host your stay once again.

10/10 超赞

Todd

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Clean friendly
2024 年 3 月入住 1 晚
Karla 于 2024年03月18日 的回复
Dear Todd,Thank you for the feedback! We appreciate you taking the time to leave us a review. We're glad you enjoyed your stay with us. Should your travels bring you back to the Big Apple, we'd love to welcome you back!

10/10 超赞

Kaukab

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Friendly staff
2024 年 3 月入住 2 晚
Karla 于 2024年03月22日 的回复
Dear Kaukab,Thank you for the great rating! We are glad that you had a chance to interact with some of our wonderful staff. We are always working very hard to provide high-quality experiences for all of our guests. Should your travels bring you back to New York, we would love to welcome your return!

6/10 一般

Hyung,Kent

满意:员工和服务,清洁度
Cold water faucet was broken so I only use hot water a whole time. Other than that like location and customer service was great.
2024 年 3 月入住 1 晚
Karla 于 2024年03月17日 的回复
Dear Hyung,Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced during your stay. Our team strives to provide comfortable accommodations and we regret that your experience did not meet your expectations. We appreciate your feedback and will take it into consideration for future improvements. We hope you will give us another opportunity to provide you with a more enjoyable stay in the future.

6/10 一般

Terry

满意:清洁度
不满意:员工和服务
Snotty attitude for a very mediocre hotel.
2024 年 2 月入住 1 晚
Karla 于 2024年02月28日 的回复
Dear Terry,We appreciate you taking the time to leave us a review. We are sorry to hear that your stay did not meet your expectations, please know that we will make sure to address all of your comments and concerns with the appropriate members of our team moving forward.

8/10 还可以

James

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Karla 于 2024年02月28日 的回复
Dear James,Thank you for taking the time to share your feedback. Our team strives to provide comfortable accommodations and we regret that your experience did not meet your expectations. We hope you will give us another opportunity to provide you with a more enjoyable stay in the future.

8/10 还可以

Johanna

商务旅客
满意:员工和服务,清洁度
Very noisy heating system. No water bottle in room.
2024 年 2 月入住 1 晚
Karla 于 2024年02月28日 的回复
Dear Johanna,We appreciate you taking the time to leave us a review. I am sorry to hear that your stay did not meet your expectations, please know that we will make sure to address all of your comments and concerns with the appropriate members of our team moving forward. We hope to welcome you back soon for a more positive experience.

6/10 一般

Lesa

满意:员工和服务,清洁度
Heater rattled. Maintenance could not repair it.
2024 年 2 月入住 2 晚
Karla 于 2024年02月28日 的回复
Dear Lesa,We appreciate you taking the time to leave us a review. I am sorry to hear that your stay did not meet your expectations, please know that we will make sure to address all of your comments and concerns with the appropriate members of our team moving forward. We hope to welcome you back soon for a more positive experience.

10/10 超赞

Demetri

2024 年 2 月入住 1 晚
Karla 于 2024年02月28日 的回复
Dear Demetri,Thank you for the great rating! We are always working very hard to provide high-quality experiences for all of our guests. Should your travels bring you back to New York, we would love to welcome your return!

8/10 还可以

Krystal

满意:员工和服务,清洁度
2024 年 2 月入住 2 晚
Karla 于 2024年02月28日 的回复
Dear Krystal,Thank you for taking the time to post a review of our property. Our goal is always to exceed your expectations! If there’s anything we can do for you during your next visit, please don’t hesitate to let us know. We hope to welcome you back soon for a more positive experience.

10/10 超赞

Amyiah

满意:清洁度、员工和服务、住宿条件和设施
The heated floors in the bathroom
2024 年 2 月入住 1 晚
Karla 于 2024年02月28日 的回复
Dear Amyiah,Thank you for the great rating. Should your travels bring you back to NYC, we'd love to welcome you back!

10/10 超赞

Yuriko

2024 年 2 月入住 1 晚
Karla 于 2024年03月22日 的回复
Dear Yuriko,Thank you for the feedback! We appreciate you taking the time to leave us a review. We hope that if your travels ever bring you back our way, we can host your stay once again.

10/10 超赞

Adrienne

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Absolutely loved the staff, hotel and the area we were in. Super close to grand central station and easy access to anywhere you want to go in NYC. We plan to stay at the Bernic next time we’re back!
2024 年 2 月入住 2 晚
Kelsey G. 于 2024年02月12日 的回复
thank you so much, we can't wait to welcome you back!

10/10 超赞

Denise

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Karla 于 2024年02月15日 的回复
Dear Denise,Thank you for the great rating! We are always working very hard to provide high-quality experiences for all of our guests. We hope that if your travels ever bring you back our way, we can host your stay once again.

10/10 超赞

Rosen

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location and great price
2024 年 2 月入住 1 晚
KToala 于 2024年02月11日 的回复
Dear Rosen,Thank you so much for taking the time to share your experience with us. We are absolutely delighted to hear that our hotel's location met your expectations. We look forward to welcoming you back in the future for another enjoyable stay at our hotel.

10/10 超赞

Marisel

满意:清洁度、员工和服务、住宿条件和设施
Exelent
2024 年 2 月入住 1 晚
Karla 于 2024年02月5日 的回复
Dear Marisel,Thank you for taking the time to post a review of our property. Our goal is always to exceed your expectations! Should your travels bring you back to New York, we would love to welcome your return!

6/10 一般

真实旅客

商务旅客
满意:员工和服务,清洁度
The little things matter.
Very small, but clean room, but the AC unit was noisy and the thermostat did not work, so I awoke in the middle of the night to an 85-degree room temp. Between that and the noisy unit, I got very little sleep. The USB ports in the lamp were broken as well.
2024 年 1 月入住 1 晚
Karla 于 2024年02月5日 的回复
Dear Guest, Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement, please know that we will make sure to address all of your comments and concerns with the appropriate members of our team moving forward. We hope to welcome you back soon for a more positive experience.

10/10 超赞

Antonio

满意:清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 3 晚
Karla 于 2024年02月2日 的回复
Dear Antonio,Thank you for the great rating! We are always working very hard to provide high-quality experiences for all of our guests. Should your travels bring you back to New York, we would love to welcome your return!

10/10 超赞

Scott

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
From the reception to size of the room, it was phenomenal. The shower is big, along with shower pressure, plenty of towels, and clean. I will never stay at any other hotel in the city. The Bernic is perfect in every way.
2024 年 1 月入住 1 晚
Karla 于 2024年01月27日 的回复
Dear Scott,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at The Bernic. Our goal is always to exceed your expectations! Should your travels bring you back to New York, we would love to welcome your return!

10/10 超赞

Victor

2024 年 1 月入住 1 晚
Karla 于 2024年02月15日 的回复
Dear Victor, Thank you so much for the positive feedback. We can't wait to host your next stay!

10/10 超赞

Ilyas

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 1 晚
Karla 于 2024年01月22日 的回复
Dear Ilyas,We are glad you had a nice stay with us. We hope that if your travels ever bring you back our way, we can host your stay once again.

10/10 超赞

Bradley

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Was a very nice place snd close to so much
2024 年 1 月入住 2 晚
Karla 于 2024年01月20日 的回复
Dear Breadly,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at The Bernic. Our goal is always to exceed your expectations! Should your travels bring you back to New York, we would love to welcome your return!

10/10 超赞

Felix

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 3 晚
Karla 于 2024年01月20日 的回复
Dear Felix, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at The Bernic. Our goal is always to exceed your expectations! Should your travels bring you back to New York, we would love to welcome your return!

6/10 一般

Sergio

满意:员工和服务,清洁度
2024 年 1 月入住 1 晚
Karla 于 2024年01月20日 的回复
Dear Sergio,Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced during your stay. Our team strives to provide comfortable accommodations and we regret that your experience did not meet your expectations. We appreciate your feedback and will take it into consideration for future improvements. We hope you will give us another opportunity to provide you with a more enjoyable stay in the future.

10/10 超赞

Malik

与配偶出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Wonderful hotel even better staff
Karla 于 2024年01月20日 的回复
Dear Malik,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at The Bernic. Our goal is always to exceed your expectations! Should your travels bring you back to New York, we would love to welcome your return!

8/10 还可以

Gary,Commack

满意:清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 2 晚
Karla 于 2024年01月20日 的回复
Dear Gary,We appreciate you taking the time to leave us a review. I am sorry to hear that your stay did not meet your expectations. If there’s anything we can do for you during your next visit, please don’t hesitate to let us know. We hope to welcome you back soon for a more positive experience.

8/10 还可以

JESSICA

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This was a great, affordable hotel for the weekend with a great location in midtown, convenient to the city by subway or walking, few minutes from rockafeller center and the tree. Room service from the restaurant is great. Our room had a balcony which is rare in NYC hotels. The bathroom had heated floor which was amazing. Staff pleasant and helpful. Room clean and up to date. Bed reasonably comfortable. No huge frills but perfect for a getaway. Solid place to stay, would definitely come back. Great value for what we paid for such an amazing location!
2023 年 12 月入住 2 晚
Karla 于 2024年01月20日 的回复
Dear Jessica,Thank you for taking the time to share your feedback. We are so happy to hear that you enjoyed your time at The Bernic and also had a chance to interact with some of our wonderful staff. We are always working very hard to provide high-quality experiences for all of our guests. Should your travels bring you back to New York, we would love to welcome your return!

4/10 很差

Carlos

与配偶出行
不满意:住宿条件和设施
2023 年 12 月入住 2 晚
Karla 于 2024年01月6日 的回复
Dear Carlos,Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced during your stay. Our team strives to provide comfortable accommodations and we regret that your experience did not meet your expectations. If there’s anything we can do for you during your next visit, please don’t hesitate to let us know. Should your travels bring you back to New York, we would love to welcome your return!

10/10 超赞

Elaine

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Location was perfect! The Bar Snafu was really fu.
The front desk staff was very helpful and kind to my daughter and I. We loved the room.
Bar SNAFU SO FUN
2023 年 12 月入住 1 晚
Karla 于 2024年01月6日 的回复
Dear Elaine,Thank you for the great rating! We are glad that you had a chance to interact with some of our wonderful staff. We are always working very hard to provide high-quality experiences for all of our guests. Should your travels bring you back to New York, we would love to welcome your return!

2/10 糟糕

Melany

2023 年 12 月入住 1 晚
Karla 于 2024年01月20日 的回复
Dear Melany,Thank you for taking the time to post a review of our property. Our goal is always to exceed your expectations! If there’s anything we can do for you during your next visit, please don’t hesitate to let us know. We hope to welcome you back soon for a more positive experience.

4/10 很差

Lashonda

团体旅客
满意:住宿条件和设施,清洁度
不满意:员工和服务
2023 年 12 月入住 1 晚
Karla 于 2024年02月2日 的回复
Dear Lashonda,Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced during your stay. Our team strives to provide comfortable accommodations and we regret that your experience did not meet your expectations. We hope you will give us another opportunity to provide you with a more enjoyable stay in the future.

10/10 超赞

RONNIE

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
The staff was very helpful and polite. We used the valet parking and were amazed at the service. Are brand new vehicle that had not even a scratch was returned in pristine condintion. Accidentally left medication in SUV n staff at garage helped right away. The hotel is centrally located and we had no problem walking to cental park empire state rockerfella plaza trump plaza just amazing spot.Times square short walk as well would be great new years door. Called down to front desk and advised check out time and vehicle was waiting at front door ! Thank you for one of my best states anywhere had an amazing time. Againg great spot
2023 年 12 月入住 2 晚
Karla 于 2023年12月25日 的回复
Dear Ronnie,Thank you for the great rating! We are so happy to hear that you enjoyed your time at The Bernic and you had the opportunity to interact with some of our wonderful staff. We are always working very hard to provide high-quality experiences for all of our guests. Should your travels bring you back to New York, we would love to welcome your return!