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集合紙工廠酒店的評價

2 out of 5
集合紙工廠酒店
37-06 36th street, Long Island City, NY

評價

8.2

很好

10 分評分，優異；1000 則評價中有 477 則" "
8 分評分，不錯；1000 則評價中有 254 則" "
6 分評分，一般；1000 則評價中有 132 則" "
4 分評分，欠佳；1000 則評價中有 74 則" "
2 分評分，很差；1000 則評價中有 63 則" "

8.6/10 

整潔度

8.4/10 

職員與服務

7.4/10 

設施服務

8.2/10 

住宿狀況

8.2/10 

環保程度

評價

4/10 欠佳

Shun Kong

家人同遊
不滿：職員與服務、設施服務和住宿狀況
服务很差，前台清早结账连账单都不会打
於 2023 年 2 月住了 4 晚

10/10 優異

Hsiang Feng

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel with great deco. Helpful and friendly staffs. Only 4 stops directly to Manhattan and next to the station. Really convenient.
於 2019 年 11 月住了 4 晚
TPF Team 於 2019年11月10日的回應
Dear Hsiang, Thank you kindly for leaving us feedback! We are happy to hear that you enjoyed the deco, and amazing team of ours! We are glad it was conveniently located to the train for you. We hope you visit us in the near future.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good value for money. The room is comparably larger than those in manhattan and cheaper. However, there is nothing much in the neighborhood, you have to go at least a station for decent food. Luckily, the subway station is literally 1 minute away. Oh one note, the wifi is very slow...
於 2019 年 10 月住了 6 晚
TPF Team 於 2019年10月24日的回應
Dear guest, Kindly thank you for leaving us a 10/10 review! We truly appreciate it and hope you had a great stay. Warm regards, TPF Team

10/10 優異

nahyeon

於 2023 年 7 月住了 2 晚

6/10 一般

真實旅客

Cool hotel that needs a lot of work...
I love the look and feel of the Paper Collective, which is cool and fun. I didn't love that the pillows offer not head support (and when I asked for more pillows, it had to be multiple times), the smallness of the shower that caused flooding all the time, or the rudeness of the front desk staff. I will say the maintenance and housekeeping staff were gems -- friendly, attentive, and overall wonderful. The bar or restaurant was never open, so I can't weigh in on that. The coffeemaker in our room worked occasionally, as did the elevator. Loved the gym, the location, and the aesthetic, but I'm curious as to why I should stay again considering that all the basics -- sleeping accommodations, bathroom, etc. -- aren't really up to par?
於 2023 年 7 月住了 3 晚

2/10 很差

Nbyia

不滿：整潔度、職員與服務和住宿狀況
Very inconvenient front desk and poor customer service. Would not recommend them.
於 2023 年 2 月住了 1 晚

8/10 不錯

Xinghe

多人同遊
讚好：整潔度和職員與服務
The hotel was right by the subway entrance. If you plan on going to Manhattan for the majority of your trips, it's only 20 minutes subway and a 2-5 min walk to the nearest entrance. Room was spacious, but kind of ?? that you could tell the ceiling was sloppily fixed from leakage. Also kind of annoying that they start you off with only two towels and a like 2 bottles of shampoo/etc despite our room having a queen king bed which obviously meant there were at least 4 people staying.... staff acted annoyed that we kept having to ask for more towels. But other than that staff wasn't rude and the place was decent- maybe not as a four star hotel.
於 2023 年 6 月住了 3 晚

10/10 優異

Rob

家人同遊
讚好：住宿狀況
Very good hotel with family
於 2023 年 5 月住了 6 晚

8/10 不錯

Virginie

於 2023 年 4 月住了 7 晚

8/10 不錯

Michael

於 2023 年 4 月住了 2 晚

10/10 優異

Patrick Oflaherty

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 4 月住了 4 晚

8/10 不錯

Bert

讚好：職員與服務、住宿狀況和客房舒適度
於 2023 年 3 月住了 5 晚

2/10 很差

Marisha

於 2023 年 3 月住了 1 晚

10/10 優異

Christine

於 2023 年 3 月住了 1 晚

10/10 優異

Charles

家人同遊
讚好：職員與服務、設施服務和住宿狀況
Great place, very unique!
於 2023 年 3 月住了 4 晚

6/10 一般

Robert

伴侶同遊
讚好：整潔度和住宿狀況
Bar und Restaurant waren dauerhaft geschlossen. Das gebuchte Zimmer war beim Check-in nicht verfügbar. Man musste nach einer Nacht wieder umziehen. Kompensation gab es keine. Personal spielte oft am Handy und hätte freundlicher sein können. Hotel bietet keine USB Ports in den Zimmern.
於 2023 年 3 月住了 4 晚

8/10 不錯

Josephine Marguerite

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This hotel is close to several train stations so it’s very easy to get anywhere. The room was quite small but worth the price we paid. I would stay here again based on location and value.
於 2023 年 3 月住了 4 晚

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 2 月住了 4 晚

10/10 優異

Debbie

於 2023 年 2 月住了 1 晚

10/10 優異

Christopher

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
No brainer/best in Queens/NYC
This has to be the best deal in all of NYC. This probably wouldn't be the place for first timers to the city but you will not find another place with as much room as the Paper Factory. We absolutely loved it!
Things to do
View from 4th floor.
於 2023 年 2 月住了 3 晚
TPF Team 於 2023年3月7日的回應
Thank you for your kind words, Christopher. We hope to see you again soon!

6/10 一般

Samuel

伴侶同遊
讚好：整潔度
不滿：職員與服務
Cool aesthetic. Room was austere and barebones. Our door was found open when we returned from a day out. Cleaning had been in, so I expect they forgot to close it. This is a major safety concern and I'd like a refund for 1 night of the stay.
於 2023 年 2 月住了 2 晚

10/10 優異

Adriana

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 2 月住了 2 晚

2/10 很差

Hayat

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
I am not sure why they charged me $80 for. It caught me off guard. We never asked them for anything.
於 2023 年 2 月住了 3 晚

2/10 很差

Jordan

家人同遊
讚好：職員與服務和設施服務
不滿：住宿狀況
Property was only on heat and room was almost 80 degrees. front desk said there was nothing they could do about it. Very uncomfortable, we had to leave as we could not tolerate the high temperature of the room
於 2023 年 2 月住了 2 晚

6/10 一般

Young

讚好：整潔度和住宿狀況
Hotel has a large windows and the room is very clean.
於 2023 年 2 月住了 1 晚

8/10 不錯

Paige

讚好：整潔度、設施服務和住宿狀況
於 2023 年 2 月住了 1 晚

10/10 優異

Juan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 2 月住了 1 晚

2/10 很差

真實旅客

讚好：整潔度和住宿狀況
不滿：職員與服務和客房舒適度
Watch out if you have loud neighbors
During our recent stay, we were woken up by extremely loud neighbors at 4:15am. We called the front desk to take care of the issue, but nothing changed. The neighbors stayed loud, and we contacted the front desk again at 4:50am. The front desk offered us a different room, but it was 4:45 in the morning and my traveling companion had an important event the next day. My companion had ear plugs and was able to somewhat sleep through the disturbances, and changing rooms would have meant waking up fully to pack and move - making the situation even worse (I did not have ear plugs and had to fully deal with the loudness). The hotel should have removed the guests at this point. This didn’t happen and the guests remained loud until 6:15am. I emailed the manager and requested a refund because the hotel failed to deliver a good experience. The hotel should have removed the guests, and upon failing to do so, the hotel should have granted the refund we requested. Instead, the manager told us that since we turned down moving rooms at 4:45am, that he wouldn’t refund our stay. When hotels.com contacted the hotel asking for a refund on our behalf, the manager again said no and denied any refund. Furthermore, the manager said that hotels.com could request a refund as often as they’d like, but the answer would always be no. This is reprehensible customer service by the manager. It was the hotel’s responsibility to take care of the problem. It was not our responsibility - as the injured party -
於 2023 年 2 月住了 1 晚

4/10 欠佳

Thiago

不滿：職員與服務、設施服務和住宿狀況
..
於 2023 年 2 月住了 1 晚

10/10 優異

Nicole

商務旅客
讚好：整潔度、職員與服務和住宿狀況
Perfect!!!
於 2023 年 2 月住了 4 晚

10/10 優異

Luis

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel
Great modern hotel with beautiful history still leaving its mark.
於 2023 年 2 月住了 1 晚

10/10 優異

Jason

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 2 月住了 1 晚

10/10 優異

Philippe

商務旅客, 多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 1 月住了 1 晚

8/10 不錯

Denise

讚好：整潔度、職員與服務、設施服務和住宿狀況
It’s a cool building! Unique space. A bit of a distance from restaurants and shopping. Taxi and Uber are the best ways to get around. Walking was faster than catching the metro. I didn’t interact with staff much, but they were nice. Not sure what the charges were for after I checked out. Building felt safe but I felt I had to be alert and cautious walking around the area. Would love it if they offered a continental breakfast. Seemed like bar/restaurant area is still shut down for health safety. I love Queens area and will probably be back.
於 2023 年 1 月住了 3 晚

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great price.
於 2023 年 1 月住了 4 晚

6/10 一般

Heidi E (Doral)

伴侶同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
They sold the place. It is not the Collective Paper Factory anymore, so there is false advertising. Nothing in the lobby is open (food, restaurant, coffee, bar) , because they are looking for vendors. The room was not well cleaned ( long hair in corners from a prior guest). The place looks run down. The little staff they have was very friendly and nice, bit there is only so much they can do in a place that needs so much.
於 2023 年 1 月住了 4 晚

2/10 很差

Anudeep

讚好：整潔度和住宿狀況
I was charged nearly 400 for incidentals but i dint get my amount back since one month

2/10 很差

Robert

家人同遊
不滿：整潔度
Had to ask to clean the room. Had to ask for clean towels or they would let you stay with your towel from the first day. Had to change rooms the first day toilet did not flush. Had a Resturant but was vacated. Look like they are not doing well putting in cost cutting measures. To stay afloat. That was my overall feeling.7
於 2023 年 1 月住了 5 晚

8/10 不錯

Meghan

讚好：整潔度、職員與服務和住宿狀況
Good location
I chose to stay in Queens because I wanted to be able to park my car on the street and have access to Manhattan. This hotel is in a good location- for that- close to the R/W train and the N/Q- so easy to get into the city. The hotel itself- was nice. Restaurant/bar is NOT open, but there are plenty of places to sit outside your room. Rooms were large, desk, tv, good wifi. You do need to speak up if you want your room cleaned (I am fine with not having someone every day). The mattress is basic and the noises inside the hotel can be loud (bring ear plugs- it is an ongoing two tone thing through out the night/evening). Hotel staff is nice (though not all are knowledgeable). I would definitely stay here again when I return to the city.
於 2023 年 1 月住了 3 晚

10/10 優異

Laura

讚好：整潔度、職員與服務、設施服務和住宿狀況
Best value for your stay hands down! Beautiful property and easy access to the train!

4/10 欠佳

Maria Rita

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Peccato hotel discreto ma pessima gestione
Nei tre giorni di permanenza non hanno mai pulito la stanza alle mie rimostranze mi hanno detto che dovevo chiederlo e quando l'ho fatto non e' stato eseguito, avevo la stanza superior con il bollitore per il caffe', il drink di benvenuto niente di tutto questo anche molto scortesi alla reception
於 2022 年 12 月住了 3 晚

2/10 很差

Eugene

8/10 不錯

Eugene

親子同遊
讚好：整潔度和住宿狀況
不滿：設施服務
the place is clean and convenient but water pressure is terrible i stayed 4 days and not once did housekeeping show up when i asked about getting clean sheets and towels for my room because my wife and kids where coming to stay with me till Christmas eve. the answer i got is that im not on the list to have my room tended to but its on the list for the day after check out.I was fgiven a bag of sheets and towels none of which smelled to clean. like i said NO AMMEMNITIES no bar no restaurant TERRIABLE WATER PRESSURE TO TAKE SHOWER Hot water took forever to get to shower In the front of the room towards the door the heat blows out The windows are so drafty the temp was 20* colder also the elevator jumps up and down over 2" creating a tripping hazard I wont be back

8/10 不錯

Yeonggwang

讚好：整潔度、職員與服務和住宿狀況

2/10 很差

Anudeep

多人同遊
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
They won't allow us to pay the incidentals in cash i don't know why you need the card only policy

10/10 優異

Ibrahim

讚好：整潔度、職員與服務、設施服務和住宿狀況
Best Location , Great helpful staff , Thanks for everything 😊👍

10/10 優異

Edison

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Diseño único. Muy limpio y habitaciones súper amplias. Definitivamente recomendable
於 2022 年 12 月住了 1 晚

8/10 不錯

Sophie

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
J’adore l’ambiance, décor. Le métro juste en face, stationnement gratuit dans les rues Les moins….le restaurant fermé

10/10 優異

Wayne

8/10 不錯

Walter

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 12 月住了 2 晚