外觀

紐約五十索內斯塔精選的評價

4 out of 5
紐約五十索內斯塔精選
155 East 50th Street at Third Ave., New York, NY

評價

8.4

很好

10 分評分,優異;1158 則評價中有 582 則" "
8 分評分,不錯;1158 則評價中有 324 則" "
6 分評分,一般;1158 則評價中有 130 則" "
4 分評分,欠佳;1158 則評價中有 79 則" "
2 分評分,很差;1158 則評價中有 43 則" "

8.6/10 

整潔度

8.8/10 

職員與服務

7.8/10 

設施服務

8.2/10 

住宿狀況

8.0/10 

環保程度

評價

10/10 優異

Christine (Kanata)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location, easy walking distance to everything in midtown. Clean spacious room.
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年5月2日的回應
Christine, thank you for sharing your experience at The Fifty Sonesta Select New York. We're thrilled you appreciated our prime location and the cleanliness of your room. We're looking forward to welcoming you back for another delightful New York City stay. Safe travels!

6/10 一般

Sabrina

讚好:整潔度和職員與服務
Staff was friendly and helpful. Everything I called down for was brought up immediately. I don’t think it should be a 4 star though. The place was clean but very worn down and poorly kept.
於 2024 年 4 月住了 3 晚

6/10 一般

Martine

讚好:住宿狀況
En général , c’était bien
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月29日的回應
Martine, merci d'avoir choisi notre hôtel pour votre séjour. Nous sommes ravis d'apprendre que vous avez passé un bon séjour en général. N'hésitez pas à partager ce qui aurait rendu votre expérience encore meilleure. Nous serions ravis de vous accueillir à nouveau à l'avenir.

4/10 欠佳

Luis

伴侶同遊
讚好:整潔度和職員與服務
不滿:設施服務和住宿狀況
Cuando hicimos el check-in verificamos que la habitación estaba muy fría. Cuando reclamamos nos dijeron que estaban en transición y que no había ni calefacción ni aire acondicionado. Los días que estuvimos la temperatura estuvo entre los 6 grados y 14 grados Celsius. Terminé comprando personalmente dos radiadores que me fueron reintegrados pero luego de pasar una noche helada. Realmente por el precio que pagamos esperaba un mejor servicio y desde ya que no volveré y enfáticamente no lo recomiendo!
於 2024 年 4 月住了 9 晚
Customer Service 於 2024年4月29日的回應
Luis, lamentamos los inconvenientes que experimentó durante su estancia relacionados con la temperatura en la habitación. Trabajamos constantemente para mantener un ambiente confortable para nuestros huéspedes y nos disculpamos si esta vez no fuimos capaces de cumplir con esas expectativas. Apreciamos su feedback y lo tendremos en cuenta para futuras mejoras. Le aseguramos que lo que experimentó no es reflejo del nivel de servicio que nos esforzamos por ofrecer.

8/10 不錯

Hania

讚好:整潔度、職員與服務、設施服務和住宿狀況
Fantastic location in Manhattan. Large bedroom and bathroom. Helpful staff and 24hr reception. Doesn’t offer free wifi unfortunately.
於 2024 年 3 月住了 3 晚
Customer Service 於 2024年4月29日的回應
Hania, we sincerely appreciate your review highlighting our unique location in Manhattan and spacious accommodations at The Fifty Sonesta Select New York. We're pleased the 24-hour service provided by our team members met your expectations. We've noted your feedback regarding the Wi-Fi service. We always strive to ensure a seamless experience for our guests, so your input is valuable. Looking forward to your return on your next trip to New York.

10/10 優異

Kelly

讚好:整潔度、職員與服務和住宿狀況
Romeo was fantastic... Great tips and tricks!
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月24日的回應
Kelly, thank you for your wonderful feedback! We're delighted that you enjoyed your stay at The Fifty Sonesta Select New York and found great value in Romeo's tips and tricks. Our team members always strive to provide an exceptional experience for our guests. We hope to welcome you back soon in the future!

8/10 不錯

Tuula Helena

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Huone oli tilava ja siisti. Äänet kadulta kuuluivat selvästi ja kovaa.
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月22日的回應
Tuula, kiitos arvostelustasi. On ilo kuulla, että arvostit huoneemme tilavuutta ja siisteyttä. Pahoittelemme, että kadun äänet saattoivat vaikuttaa kokemukseesi. Olemme täällä tulevaisuudessa auttaaksemme sinua valitsemaan huoneen, joka parhaiten sopii tarpeisiisi ja tarjoaa sinulle miellyttävimmän loman. Toivomme ystävällisesti, että annat meille mahdollisuuden palvella sinua uudelleen.

10/10 優異

Shylice

家人同遊
讚好:整潔度、設施服務和住宿狀況
Great property close to my daughter.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月22日的回應
Thank you for sharing, Shylice!At The Fifty Sonesta Select New York, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 優異

Laure

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Perfect location and a great family room
於 2024 年 4 月住了 6 晚
Customer Service 於 2024年4月19日的回應
Laure, thank you for your positive comments regarding The Fifty Sonesta Select New York. We're thrilled that you found the location to be convenient and appreciated our family room. We look forward to serving your lodging needs again in the future.

10/10 優異

Nairobi

於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月17日的回應
Nairobi, it's great to hear that you had such a positive experience at The Fifty Sonesta Select New York. We appreciate your terrific rating and sincerely look forward to welcoming you back in the future!

6/10 一般

sang (la canada)

Compare with pictures actual lobby size small and hallway very narrow
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月17日的回應
Sang, thank you for taking the time to share your thoughts. It seems like the size of certain areas of the hotel didn't quite meet your expectations. We strive to accurately represent our compact and convenient design, and we will certainly take your feedback on board. We hope to have another chance in the future to better meet your expectations.

10/10 優異

Akena (Arlington)

讚好:設施服務
Great place to stay.
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月17日的回應
Akena, it's wonderful to hear that you found The Fifty Sonesta Select New York to be a great place to stay. Thank you very much for sharing your positive experience. We hope to welcome you back in the future!

8/10 不錯

Soobin

讚好:整潔度、職員與服務和住宿狀況
Staff members are excellent. The room is spacious, but not top notch (esp bathroom). However, I will return bc of the friendly atmosphere the staff creates.
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月16日的回應
Soobin, it's amazing to hear you appreciated our caring team members at The Fifty Sonesta Select New York. We are glad your stay was comfortable with our room's expansive space. Regarding your comment about the bathroom, we are continuously working on enhancing our guest experience and your input will help guide those improvements. We are delighted to know you're planning to return because of the warm and friendly environment. We can't wait to welcome you back!

10/10 優異

Alexandra (London)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Always a wonderful stay at the Fifty Sonesta hotel. This hotel is my number one choice when visiting New York. Fantastic service from the front desk team throughout , they are always super friendly and welcoming. The doorman, Sammy , Marco and Romeo are fantastic so polite and attentive to your needs.The rooms are spotless again the housekeeping staff are lovely. Super close walking distance to all the main attractions such as Fifth Avenue and Central Park plus great restaurants in the area. Will definitely be back.
於 2024 年 4 月住了 5 晚
Customer Service 於 2024年4月16日的回應
Alexandra, thank you for considering The Fifty Sonesta Select New York as your number one choice. We're thrilled to hear about your wonderful experiences with our front desk team and our doormen, Sammy, Marco, and Romeo. We pride ourselves on maintaining immaculately clean rooms and having a friendly housekeeping team. Your praise for our fantastic location near iconic attractions and delightful eateries is gratifying. We're eager to welcome you back soon.

10/10 優異

Ivan

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent service in overall. Excellent location
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月16日的回應
Ivan, thank you for sharing your positive experience at The Fifty Sonesta Select New York. We're delighted to hear you found our location and service excellent. Your positive feedback is truly appreciated, and we look forward to welcoming you again on your next visit to NYC. Safe travels until then.

8/10 不錯

Seth

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice staff and room. Wished there was more control over the ac/heating system as it was hot but the thermostat was also set to heat by the property so we had to open windows. Balcony option was nice but a little bland. Overall though, great value and in a nice part of the city. Would stay again and recommend.
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月25日的回應
Seth, it's great to hear you valued your stay at The Fifty Sonesta Select New York. Your feedback about the temperature controls is noted, and we're glad you appreciated the balcony feature, though we'll aim to ensure it's as inviting as possible. We truly appreciate you recommending us and eagerly look forward to your next visit.

10/10 優異

Serina

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
I enjoyed the overall vibe and aesthetic of the property. The room was really nice and clean and the bed was comfortable. I also appreciate that they upgraded me for free.
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月15日的回應
Serina, it's wonderful to hear that you savored the ambience of The Fifty Sonesta Select New York, and found your room to be pristine and inviting. We're glad to know that our comfy beds and complimentary upgrade were highlights of your stay. Your kind words are much appreciated, and we hope to have the pleasure of welcoming you back in the future.

2/10 很差

Edy

不滿:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 4 晚
Customer Service 於 2024年4月14日的回應
Thank you for sharing your feedback, Edy.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

8/10 不錯

Claire

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 6 晚
Customer Service 於 2024年4月13日的回應
Claire, thank you for rating your stay at The Fifty Sonesta Select New York. We appreciate your feedback and are pleased you enjoyed your visit with us. We hope to welcome you back in the future for an even better experience.

10/10 優異

Maria

We will back
於 2024 年 4 月住了 7 晚
Customer Service 於 2024年4月12日的回應
Maria, it's wonderful to know that you enjoyed your stay at The Fifty Sonesta Select New York and plan to return. We're looking forward to welcoming you back when your travels bring you this way again. Safe travels!

10/10 優異

Glenn

商務旅客
讚好:整潔度、職員與服務和住宿狀況
Very nice hotel. I will be back.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月12日的回應
Glenn, thank you for the wonderful review. It brings us great joy to hear that The Fifty Sonesta Select New York lived up to your expectations. We eagerly anticipate your return and promise to continue delivering outstanding service during your future stays with us.

8/10 不錯

Mary

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 5 晚
Customer Service 於 2024年4月11日的回應
Mary, thank you for choosing The Fifty Sonesta Select New York and leaving a rating. We hope your stay was enjoyable and look forward to welcoming you back in the future.

10/10 優異

Gaetano (Miami)

PñHotel bien céntrico y muy buen servicio
於 2024 年 3 月住了 5 晚
Customer Service 於 2024年4月8日的回應
Gaetano, es maravilloso saber que apreciaste la conveniente ubicación y el excelente servicio de The Fifty Sonesta Select New York. Nos esforzamos por brindarles a nuestros huéspedes una experiencia memorable, por lo que es gratificante saber que lo logramos para usted. ¡Esperamos su próxima visita!

6/10 一般

George

家人同遊
不滿:職員與服務
The hotel room is next to a busy street. Very noisy
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月9日的回應
George, we appreciate your feedback concerning the noise level you encountered. While our location offers convenience, it can sometimes contribute to the ambient sounds of the city. For future stays, we recommend you request a room facing away from the street, which typically provides a quieter experience. Thank you for choosing to stay with us.

10/10 優異

Seta

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I loved staying at The Fifty Sonesta. They have a lounge on the second floor that was awesome. We were there almost everyday. So much rrom to sit and play card games. The staff was also kind; I felt like royalty.
於 2024 年 3 月住了 6 晚
Customer Service 於 2024年4月9日的回應
Seta, it warms our hearts to hear how much you enjoyed staying at The Fifty Sonesta Select New York. We're delighted to know that you appreciated our second floor lounge and found it a great place to relax and enjoy some card games. Our dedicated team members endeavor to provide a welcoming environment and we're thrilled that they made you feel like royalty. We can't wait to welcome you again for another outstanding experience.

8/10 不錯

Deanna

於 2024 年 3 月住了 4 晚
Customer Service 於 2024年4月28日的回應
Thanks for the 4/5 rating, Deanna!We're happy you had such a lovely stay at The Fifty Sonesta Select New York! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

2/10 很差

Timara y

家人同遊
不滿:整潔度、設施服務和住宿狀況
Over priced and raggedy. Carpet is dirty, stinks and not worth it. Definitely doesn’t look like the pictures
Customer Service 於 2024年4月7日的回應
Timara, it is disappointing to read that your experience did not meet your expectations. We strive to maintain high standards of cleanliness and comfort, and it is clear we fell short in this instance. We assure you the images represent our spaces accurately and regret any perceived discrepancy. We're continually working on improvements and hope for an opportunity to give you a better stay in the future.

8/10 不錯

Ali (New Cairo)

讚好:整潔度、職員與服務和住宿狀況
Great location, hotel is practical and staff are friendly.
於 2024 年 3 月住了 5 晚
Customer Service 於 2024年4月6日的回應
Ali, it's wonderful to hear you appreciated The Fifty Sonesta Select New York's prime location and found our hotel to be functional for your needs. We're also delighted that our team members were able to provide you with friendly service. Thank you for choosing us and for leaving this positive review. We hope to welcome you back soon!

6/10 一般

Diego

I didnt like the room I was given with no window and smaller than it should had been , was traveling with kids, I have stayed here before in much larger rooms
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年4月7日的回應
Diego, it's disappointing to hear that your most recent stay didn't meet your expectations due to the room allocation. We understand how essential room size and features can be, especially when traveling with family. Your feedback will indeed help us to enhance our guest experience. We hope that you'll give us another opportunity to let you experience the same comfort you've previously had.

2/10 很差

Amar

親子同遊
不滿:職員與服務和住宿狀況
The front desk staff needs urgent training ,rude,lack compassion and has limited attention span.There was addional charge on check out, scheme alert.
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月6日的回應
Amar, we are sorry you had a less than satisfactory experience, especially concerning interactions with certain team members and the additional charge at check out. We will look into these concerns right away in order to improve for future guests. Thank you for your feedback.

6/10 一般

Aron

親子同遊
讚好:整潔度和職員與服務
不滿:住宿狀況
The location was great (walking distance to Times Square, Broadway). The staff was friendly and helpful. The room (suite) was large but very run-down. The pictures are NOT accurate. However, the room was clean and bed comfortable. We got charged for the pantry items even though they say they are included in the Resort Fee.
於 2024 年 3 月住了 3 晚
Customer Service 於 2024年4月4日的回應
Aron, it's encouraging to hear you appreciated our desirable location and found our team members both accommodating and warm. We're pleased the room cleanliness and comfort met your expectations. Regarding your remarks on the room's condition and charges, we strive to depict our accommodations accurately and are looking into your commentary. Further, we ensure all amenity charges are clearly communicated. If discrepancies arise, we encourage guests to reach out to the front desk for clarification. Thank you for sharing your insights, we will use them to improve our future guests' experiences.

6/10 一般

Risa

家人同遊
讚好:整潔度和職員與服務
Wasn't impressed.....bathroom and kitchen has been updated but the main living area and TV's can use some updating as well. Carpets in the hallways are dirty and could definitely be replaced.The photos on the website look a lot better than real life. Nice conference center, business center and work out facility....lobby can use some updating too.
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年4月4日的回應
Risa, it is valuable to receive your feedback. We appreciate your thoughts on improvements to the main living spaces, televisions, and overall cleanliness levels, having taken note for future enhancements. We are glad you found our conference and business center, along with the workout facility to our standard. Your comments regarding a possible rejuvenation of our lobby area have also been noted. We aspire to meet all our guest's expectations and your feedback will help us strive towards that goal.

8/10 不錯

Eli

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very comfortable beds. Pretty close to subway stop
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年4月3日的回應
Eli, it's fantastic to hear you found the beds at The Fifty Sonesta Select New York to be very comfortable. We're equally thrilled you appreciated our close proximity to public transportation. We thank you for sharing your positive experience and look forward to your return visit.

8/10 不錯

Kristen

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff here was beyond amazing! Romeo, one of the doormen, is such a kind hearted human! The hotel itself was very enjoyable. My only complaint would be the sirens all night long. Although, I later found out the president was only a block away, so that could be the reasoning. Would absolutely stay here again
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年4月2日的回應
Kristen, we're thrilled to hear you had a wonderful experience at The Fifty Sonesta Select New York. We're especially glad to know Romeo made a positive impact on your stay. It's delightful that you found the hotel enjoyable. As for the noise, we understand how important a good night's sleep is and it can sometimes be challenging in the heart of a bustling city like ours. We're already looking forward to welcoming you back in the future.

10/10 優異

Sanaya

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Great area we had a great time walking and I never walked as much as I did before but I loved it thank you for having us!
於 2024 年 3 月住了 4 晚
Customer Service 於 2024年4月1日的回應
Sanaya, thank you for sharing your delightful experience. We're thrilled that The Fifty Sonesta Select New York's location contributed to the enjoyment of your stay, and that you had an incredible time exploring the surrounding area. We truly appreciate your kind words and are looking forward to welcoming you back for more memorable times!

8/10 不錯

JORGE

家人同遊
讚好:設施服務
Lejos de los atractivos más visitados
於 2024 年 3 月住了 3 晚
Customer Service 於 2024年3月31日的回應
JORGE, en The Fifty Sonesta Select New York, nos complace saber que, en general, su experiencia fue positiva. Sin embargo, entendemos su punto sobre nuestra ubicación. Vale la pena mencionar que nuestra zona ofrece sus propios atractivos únicos y excelentes conexiones de transporte a los lugares turísticos más tradicionales. Esperamos que esto no haya perjudicado demasiado su estancia con nosotros. Agradecemos su reseña.

4/10 欠佳

Theresa

商務旅客
讚好:整潔度
不滿:住宿狀況
I checked in at about 10:00 at night, so not a time I could have switched hotels. My room was on the second floor, with open staircase access to the ground floor (no security between floors), down a dark little corridor and with a window that is about a foot above my height (looking out on an air shaft). Also did not appreciate the surprise $44/night extra charge because I used Expedia!
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年3月31日的回應
Theresa, we take notice of your concerns regarding the location of your room and the extra charge associated with your booking. While our hotel does have various security measures in place for the safety of our guests, we're sorry if you felt uncomfortable. As for additional charges from external booking platforms, we encourage guests to book directly with us for the most transparent pricing. Please feel free to communicate your preference for room location during your future visits, so our team members can accommodate you better. We hope you'll give us another chance to exceed your expectations.

8/10 不錯

Andy (La Verne)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I found it strange that the hotel didn't have any courtesy umbrellas on hand for guests and they were out of some essentials at the hotel market area.
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年4月12日的回應
Andy, it's pleasing to know your stay was largely favorable at The Fifty Sonesta Select New York. Your feedback regarding the availability of courtesy umbrellas and certain essentials at our market area has been noted. We're committed to improving our services based on guest feedback. We're looking forward to welcoming you back.

2/10 很差

zeshma

商務旅客
不滿:整潔度、職員與服務、設施服務和住宿狀況
The staff was rude and the hall way smelled liked weed never recommended
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年3月31日的回應
We appreciate the feedback, Zeshma.It's unfortunate your stay in our hotel was less than ideal. We're disappointed you had such challenges with our team and that we couldn't assist you in every way. Your experience is not on par with the high-caliber service we're capable of providing so we'll be sure to discuss your review and feedback moving forward.Thank you again for the valuable feedback. We do hope to see you again soon so we can share a more positive experience with you.

10/10 優異

Aristides

於 2024 年 3 月住了 1 晚
Customer Service 於 2024年4月17日的回應
Aristides, it's wonderful to hear about your perfect score for The Fifty Sonesta Select New York. It sounds like your stay was memorable, and we hope to welcome you back in the future. Safe travels until then!

8/10 不錯

Harald

於 2024 年 3 月住了 2 晚
Customer Service 於 2024年4月17日的回應
Harald, The Fifty Sonesta Select New York truly appreciates your 4-star rating on Expedia. Your support means a lot to us and we hope to continue to provide the same level of satisfaction during your future stays. See you soon!

10/10 優異

erin

家人同遊, 親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I took days to book a hotel given I had my children with me for their first time visiting New York. I needed something large, reasonably priced and conveniently located. This hotel did not disappoint. First and foremost the staff are amazing, beyond amazing! Everyone was so kind and so helpful. Our room was huge and just perfect for a family stay. The location was great and did I mention the staff were exceptional! Don’t hesitate to stay here!
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年3月26日的回應
Erin, it warms our hearts to know that The Fifty Sonesta Select New York could provide a memorable and pleasant experience for you and your family. We're thrilled that our team members lived up to their reputation of being beyond amazing, and that your spacious room was ideal for your family's needs. It's wonderful that our strategic location contributed positively to your stay. We appreciate your endorsement and it was our pleasure to host you. We can't wait to welcome your family for another visit in the future!

10/10 優異

Stephanie

讚好:整潔度、職員與服務和住宿狀況
The place is clean, convenient and staff was great, especially the bellhops
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月26日的回應
Stephanie, it's wonderful to hear that you found The Fifty Sonesta Select New York to be spotless and well-located. We're pleased that our team members, particularly our bellhops, left a lasting positive impression on you. We truly appreciate your excellent review and look forward to welcoming you back on your next visit.

10/10 優異

Kat

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年3月26日的回應
Kat, it's wonderful to know that your stay at The Fifty Sonesta Select New York was exceptional. We wholeheartedly appreciate your top rating on Expedia and are eager to provide you with another memorable experience in the future. Thank you for choosing us.

2/10 很差

Jean

商務旅客
不滿:整潔度、職員與服務、設施服務和住宿狀況
Super bummed this time around after several stays. Plumbing issues - unapologetic staff, just didn’t feel like a valued guest and sadly may not return. Really want to like this place!
Customer Service 於 2024年3月24日的回應
Jean, we're sincerely troubled to hear about the discomfort you've experienced during your recent stay with us due to plumbing issues and a perceived lack of empathy. It is most disheartening when a loyal guest such as yourself feels less appreciated. We strive to make every guest feel welcomed - and measures will be taken to ensure our team members reflect this commitment in all situations. Your desire to hold our establishment in high regard is noted, and we genuinely hope you reconsider and give us an opportunity to provide a better experience in the future.

6/10 一般

Craig

於 2024 年 3 月住了 3 晚
Customer Service 於 2024年4月12日的回應
Craig, it seems your stay didn't fully meet your expectations. We value feedback, which is instrumental in improving our guest's experience. Please feel free to share any specific concerns you had. We strive to make every guest's stay memorable and your input would definitely help.

8/10 不錯

Rick

讚好:整潔度和職員與服務
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年3月22日的回應
Rick, thank you for choosing The Fifty Sonesta Select New York and rating your stay. We're pleased to see that you had a pleasant experience. We hope your travels bring you back our way soon.

8/10 不錯

Olena

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 3 晚
Customer Service 於 2024年3月20日的回應
Olena, it's wonderful to know that you had a satisfactory stay at The Fifty Sonesta Select New York. We hope you'll return soon for even more memorable experiences.

10/10 優異

Martin

讚好:整潔度、職員與服務和住宿狀況
Room very spacious and the price is quite reasonable for a big apartment near Time Square.
於 2024 年 3 月住了 3 晚
Customer Service 於 2024年3月11日的回應
Martin, thank you for sharing your lovely feedback about The Fifty Sonesta Select New York. We're thrilled to hear that you found our room to be generously sized and our pricing reasonable. We take pride in offering an excellent value for our guests in such a prime location close to Time Square. We hope to welcome you back for another enjoyable stay in the future.

8/10 不錯

Elpidia

讚好:整潔度、職員與服務和住宿狀況
Great thanks
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年3月10日的回應
Thank you for the 4/5 rating, Elpidia!We are excited to see that you had an enjoyable experience at The Fifty Sonesta Select New York. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!