房內夾萬、書桌、遮光窗簾/窗簾、熨斗/熨衫板

紐約市酒店的評價

3.5 out of 5
紐約市酒店
161 Lexington Avenue, New York, NY

評價

8.0

很好

10 分評分,優異;555 則評價中有 173 則" "
8 分評分,不錯;555 則評價中有 250 則" "
6 分評分,一般;555 則評價中有 71 則" "
4 分評分,欠佳;555 則評價中有 29 則" "
2 分評分,很差;555 則評價中有 32 則" "

8.6/10 

整潔度

8.2/10 

職員與服務

7.4/10 

設施服務

8.0/10 

住宿狀況

2.0/10 

環保程度

評價

8/10 不錯

yan

讚好:整潔度、住宿狀況和客房舒適度
不滿:職員與服務
於 2020 年 2 月住了 1 晚
Customer Service 於 2020年3月18日的回應
Thanks for the 4/5 rating, yan! We're happy you had such a lovely stay at The Hotel @ New York City! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

8/10 不錯

YU-YING

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
能調整會更好!
非常乾淨的飯店,但是不太適合商務行!因為相對於其他飯店會提供公共的商務辦公空間, 這邊的公共空間只讓大家吃早餐,其他時段不提供使用,相當的不方便,建議可以開放!再來是有的櫃檯服務人員很沒耐性,有的不錯。其他交通跟整潔度的部分則是非常棒!
於 2020 年 2 月住了 10 晚
Customer Service 於 2020年2月18日的回應
感謝您抽出寶貴時間與我們分享您的4/5評論,Yu-Ying。 我們很高興聽到您在我們這裡有如此愉快的經歷。我們關心客人的舒適和滿意度,因此感謝您讓我們知道我們可以做些什麼來使您的住宿變得完美。我們將確保將您的反饋信息傳達給我們團隊的適當成員,以便我們不斷進步。 我們期待與您分享更愉快的體驗。再次感謝您,度過愉快的一天!

8/10 不錯

真實旅客

讚好:職員與服務和住宿狀況
Good location and nice staff, only that the cleanliness needs to improve
於 2019 年 10 月住了 4 晚
Nicole McLean - Complex General Manager 於 2019年11月13日的回應
Thank you so much for taking time to provide us with feedback about your stay. Thank you for sharing your feedback, we have shared your information with the housekeeping team for immediate improvement. We do hope to be able to host you again in the near future.

10/10 優異

真實旅客

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 4 月住了 10 晚
Nicole McLean - General Manager 於 2019年4月14日的回應
Thank you for taking time to provide us with a star rating for your most recent stay with us! We are so pleased to hear you thoroughly enjoyed your time. We do look forward to being able to host you again in the near future

8/10 不錯

真實旅客

商務旅客
讚好:整潔度
酒店位置很好,离地铁站很近,离几个主要的地点也都很近,房间不大到也算整洁。床很舒服,房间不大,所以在房间里看电脑有点挤。酒店服务人员比较冷漠。见面打招呼都爱搭不理的,可能老板给的钱不够吧。。。。
於 2018 年 12 月住了 5 晚
Apple Core Hotels 於 2019年1月10日的回應
Pardon me for not being able to reply in your native language, but I wanted to say I’m thrilled you loved our comfy beds and the location of our hotel—it’s pretty awesome to be so close to the excitement in New York City! I’m sorry there were a few negatives for you, but your review will help us improve our ability to meet and exceed our guests’ expectations in the future. I hope you’ll come back to New York and stay with us again soon.

2/10 很差

Samantha

伴侶同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
This hotel is currently a homeless shelter. We were not informed by Expedia even when we called about how to use the voucher that they provided us for this hotel.
於 2022 年 4 月住了 2 晚

2/10 很差

Rosalie

this property is NOT a hotel!! It has been a local shelter for the LAST 2 YEARS!! no room was given me!
於 2022 年 1 月住了 1 晚

8/10 不錯

Eugénie (Montréal)

多人同遊
讚好:整潔度和職員與服務
We absolutely loved our room (we booked a family one to get extra space), the decoration was fantastic. Loved grabbing a tea downstairs whenever I fancied one! Overall a great experience. Only downside: we found a cockroach in our bathroom the first morning which drastically lowered the time we spent in the bathroom.
於 2020 年 3 月住了 2 晚
Customer Service 於 2020年4月10日的回應
Thank you for bringing this to our attention. Please provide a full name of your reservation so we can follow up on the room you stayed in.

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 3 月住了 1 晚
Customer Service 於 2020年4月3日的回應
Thank you for taking the time to share your review with us! It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to The Hotel @ New York City. Thank you and have a wonderful day!

2/10 很差

真實旅客

於 2020 年 3 月住了 6 晚
Customer Service 於 2020年3月31日的回應
We appreciate the feedback. It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

8/10 不錯

juan mario

讚好:整潔度、職員與服務和住宿狀況
於 2020 年 3 月住了 3 晚
Customer Service 於 2020年3月20日的回應
Thank you for taking the time to leave us a 8/10 rating, juan mario! We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at The Hotel @ New York City. Have a nice day!

10/10 優異

Anastasia.Gr (NEW YORK)

讚好:整潔度、職員與服務、設施服務和住宿狀況
Très bon séjour à l’hotel ! L’hôtel est d’une propreté irréprochable , il profite de la meilleure situation en plein coeur de NYC. La chambre est bien aménagée et nous disposons même d’une planche à repasser et d’un fer à repasser ainsi que d’un frigo et réveil ! Je recommande : vous pouvez réserver les yeux fermés
於 2020 年 3 月住了 6 晚
Customer Service 於 2020年3月21日的回應
Merci d'avoir pris le temps de laisser cette fantastique critique, Anastasia! Nous sommes heureux d'apprendre que vous avez eu une expérience si merveilleuse avec nous à l'hôtel @ New York et que vous avez apprécié notre emplacement privilégié. C'est ce que nous aimons voir! Nous espérons vous accueillir à nouveau afin que nous puissions partager une autre visite inoubliable avec vous. Bonne journée!

8/10 不錯

Jennifer

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 3 月住了 1 晚
Customer Service 於 2020年3月18日的回應
Thanks for the 4/5 rating, Jennifer! We're thrilled you enjoyed your time at The Hotel @ New York City so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

2/10 很差

真實旅客

於 2020 年 3 月住了 9 晚
Customer Service 於 2020年3月17日的回應
We appreciate your feedback. We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The property was clean the staff was helpful and respectful I would definitely stay again the hotel was really close to a lot of tourists places
於 2020 年 3 月住了 2 晚
Customer Service 於 2020年3月17日的回應
Thank you for the excellent feedback! It's lovely you had such a pleasant experience with us! Our team takes pride in offering our guests top-notch service and comfort, and it's wonderful that you appreciated our clean accommodations so much. Our team takes great care to properly refresh all rooms and your praise lets us know we're succeeding! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 優異

Jesus maria

讚好:整潔度、職員與服務和住宿狀況
於 2020 年 3 月住了 7 晚
Customer Service 於 2020年3月16日的回應
Thanks for the perfect rating, Jesus! We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at The Hotel @ New York City. Have a wonderful day!

8/10 不錯

Jennifer

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
We enjoyed our stay. The hotel was clean and in a great location. The staff was very nice.
於 2020 年 3 月住了 1 晚
Customer Service 於 2020年3月14日的回應
Thank you for the great review, Jennifer! We're thrilled to hear that you had a great stay at The Hotel @ New York City! It's wonderful that you loved our central location so much! We'd love to see you again soon so we can share an even more positive experience with you. Have a fantastic day!

10/10 優異

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 3 月住了 2 晚
Customer Service 於 2020年3月13日的回應
Thanks! It's outstanding your time at The Hotel @ New York City was fantastic. We can't wait until your next visit! Have a spectacular day!

8/10 不錯

William

於 2020 年 3 月住了 3 晚

10/10 優異

真實旅客

於 2020 年 3 月住了 1 晚
Customer Service 於 2020年3月12日的回應
Thanks for the perfect rating! We're pleased to hear that you have fully enjoyed your stay at The Hotel @ New York City, as we strive to create a full service experience for our guests. We can't wait to see you again soon! Have a fantastic day!

8/10 不錯

真實旅客

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Our room had a Queen bed and was rather small(about 12x12) but had a fridge and a safe. Overall OK room just think of it as European sized. One major drawback was the Wall A/C Unit. If you know Manhattan...sirens, horns(and New Yorkers love their horns) can go all night long. The wall A/C unit is like having a 3'x3' hole in the wall with a direct path for sound to enter your room. Have to actually turn the TV up when a larger vehicle goes down the street. When Police, Fire, etc go down.....you will wake up and conversation isn't possible.
於 2020 年 3 月住了 5 晚
Customer Service 於 2020年3月11日的回應
Thanks for the review! We are glad you had a great experience with us! We are disappointed to see some of your concerns, and we will let our team know about them. We always work very hard to make sure all of our guests have a pleasant stay. We look forward to hosting you again for an even better experience. Thanks again, and have a lovely day!

10/10 優異

Johnna

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
hotel stay
Everyone was incredibly nice!
於 2020 年 3 月住了 1 晚
Customer Service 於 2020年3月10日的回應
Thank you for sharing this glowing review, Johnna! We are delighted to hear about your experience at The Hotel @ New York City! We truly appreciate your kind words regarding our team. It's wonderful that you felt valued by each member of our top-notch team. We strive to provide our guests with the warmest hospitality and most efficient service, so this is fantastic to hear! Your compliments are not only rewarding, but also encouraging. We'd love to share another positive, fun experience with you in the future. Have a fantastic day!

6/10 一般

MD (Edmonton)

伴侶同遊
讚好:整潔度和住宿狀況
不滿:職員與服務和設施服務
Obe of few places woth ashtrays out front. They are uncomm9n it seems.
於 2020 年 3 月住了 5 晚
Customer Service 於 2020年3月11日的回應
Thank you for taking the time to share your feedback, MD. While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 3 月住了 5 晚
Customer Service 於 2020年3月8日的回應
Thank you for sharing your thoughts with us! It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to The Hotel @ New York City. Thank you and have a lovely day!

10/10 優異

LUCA

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
i siamo trovati molto bene
Hotel bellissimo, comodo e accogliente. Ci tornei davvero volentieri
於 2020 年 3 月住了 5 晚

2/10 很差

Richard

商務旅客
讚好:整潔度、住宿狀況和客房舒適度
不滿:職員與服務
you have transitioned from Apple Core Hotels into something international, and the staff won't tell you the identity. how bad is that? and you have mostly eliminated breakfast (not that good to start with, but...) and the little pad memos are fewer in pages, and have no identity at the bottom. just how bad, and objectionable, is this? pretty bad,i would say. don't look for me as booking this anymore. and i will spread the word, you people. and, please do not respond in your usual hotel-ese, when you receive a complaint. you people i am done with.
於 2020 年 2 月住了 2 晚
Customer Service 於 2020年3月6日的回應
Thank you for taking the time to share your feedback, Richard. It's unfortunate you had such challenges during your time with us. We strive to offer quality service and convenience for our guests. We're disheartened our hotel didn't meet your expectations. We care deeply about the happiness and satisfaction of our guests so we'll be sure to discuss your review and concerns moving forward. We do hope you allow us to host you again soon so we can share a more positive experience with you.

6/10 一般

Lee

讚好:整潔度、住宿狀況和客房舒適度
호텔 도착해서 체크인 하는데 갑자기 보증금 제외 200달러를 더 결제하래서 좀 당황스러웠습니다 대충 부대시설 이용 비용이라는것 같았긴 했는데 예상하지 못했던 금액이라 당황스러웠습니다 앱에 나와있는 금액으로 계산 하시면 안될것같아요 전체적으로 호텔 로비는 그저 그랬지만 방은 아주 깔끔하고 좋았어요 하우스 키핑도 괜찮았습니다. 글고 욕조는 없습니다! 배쓰밤 안사가길 잘한것 같아요
於 2020 年 2 月住了 4 晚
Customer Service 於 2020年3月15日的回應
우리는 피드백에 감사드립니다. 우리는 당신과 함께한 시간이 이상적이지 않은 것에 실망했습니다. 불행히도 예약과 관련된 모든 비용을 인식하지 못했습니다. 우리 시설 비용은 모든 손님에게 추가 편의 시설을 제공 할 수 있습니다. 시설 비용에 관한 정보는 웹 사이트에서 쉽게 이용할 수 있습니다. 앞으로 더 긍정적 인 경험을 공유 할 수있는 기회를 가지시기 바랍니다.

2/10 很差

Sp.

不滿:職員與服務
I pay may reservation and they sold oyt my room. I did arrive and they send me to another Hotel because there was no room available eventhoug i have already pay it
於 2020 年 2 月住了 8 晚
Customer Service 於 2020年3月15日的回應
Please contact the Reservations Manager Maryann Manzo or the General Manager Nicole McLean for further assistance with your stay. Thank you!

2/10 很差

真實旅客

不滿:整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 2 月住了 1 晚
Customer Service 於 2020年3月5日的回應
Thank you for sharing your feedback. We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliper service our guests are accustomed to.

10/10 優異

juan

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excelente ubicación y comodidad de las instalaciones.
於 2020 年 2 月住了 5 晚
Customer Service 於 2020年3月5日的回應
Gracias por dejarnos esta reseña fabulosa, juan! ¡Estamos muy contentos de que haya pasado un momento tan agradable con nosotros en The Hotel @ New York City! Nos preocupamos profundamente por la comodidad y la satisfacción de nuestros huéspedes, por lo que es maravilloso que haya apreciado nuestra ubicación central y la comodidad de nuestra propiedad. Nos encanta ver a nuestros huéspedes aprovechar nuestra proximidad a tantas atracciones excelentes. ¡Esperamos volver a recibirlo para otra estadía inolvidable! ¡Que tengas un maravilloso día!

4/10 欠佳

Gustavo

於 2020 年 2 月住了 4 晚

6/10 一般

真實旅客

多人同遊
不滿:住宿狀況
Meh.
Room looks much nicer in photos. Is EXTREMELY small and building hallways overall old looking. Our shower was not draining upon arrival. Maintenance has to come and put draino. Not satisfied with my over all stay. Towel wall rack was rocking so I couldn’t have lace my large towel on it out of fear it would fall off the wall! Shower is so small water sprays on floor so easily.
於 2020 年 3 月住了 1 晚
Customer Service 於 2020年3月4日的回應
We appreciate the feedback. It's unfortunate your stay in our hotel didn't exceed your expectations. We regret you weren't entirely satisfied with our furnishings and accommodations. We care deeply about the happiness and satisfaction of our guests so we'll address all of your concerns with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.

10/10 優異

真實旅客

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Muy buena localización y la limpieza excelente. Bastantes lugares para comer en sus alrededores. Very nice y volvería a ir.
於 2020 年 2 月住了 4 晚
Customer Service 於 2020年3月4日的回應
¡Gracias por dejarnos esta maravillosa reseña! ¡Estamos encantados de que su tiempo en The Hotel @ New York City haya sido tan agradable! También es bueno escuchar que aprovechó nuestra conveniente ubicación en el corazón de la ciudad. Nos esforzamos por ofrecer a nuestros huéspedes solo las experiencias más memorables y su elogio nos permite saber que estamos teniendo éxito. ¡Esperamos volver a recibirlo pronto para otra fabulosa experiencia! ¡Tener un día precioso!

8/10 不錯

Jeewon

多人同遊
讚好:整潔度、職員與服務和住宿狀況
좋은 숙소
가격도 서비스도 위치도 좋았어요 하지만 저희 방문때만 그랬을 수도 있지만 공사 소리때문에 아침에 시끄러웠어요 그것만 아니면 너무 좋았습니다.
於 2020 年 2 月住了 6 晚
Customer Service 於 2020年3月3日的回應
Thank you for the great rating, Jeewon! We are always working very hard to provide high-quality experiences for all of our guests. We appreciate that you enjoyed our central location, but we are disappointed to hear that we could have done more for you. We will share your feedback with our team moving forward. We look forward to sharing an even better experience with you soon! Have a beautiful day!

8/10 不錯

Juan

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Recomendablke
Muy centrico confortable
於 2020 年 2 月住了 9 晚
Customer Service 於 2020年3月1日的回應
Gracias por la calificación de 8/10, Juan! Es agradable saber que te hemos dejado con una gran impresión. Estamos ansiosos por volver a verte pronto para poder compartir una experiencia aún mejor contigo en The Hotel @ New York City. ¡Gracias de nuevo por compartir! ¡Tener un día precioso!

4/10 欠佳

WESLLEY

讚好:整潔度、住宿狀況和客房舒適度
不滿:職員與服務
Horrível atendimento
O atendimento dos funcionários foi péssimo.Logo na chegada do hotel o atendente já foi grosseiro. Entendo ser algo normal chegar no hotel assim que se chega na cidade. O check-in era às 15 horas e eu sabia disso. Então perguntei se o meu quarto estava pronto. Ele fingiu que olhou no sistema, pois nem digitou e nem tocou no mouse, e já me disse que o quarto não estava pronto. Perguntei um possível horário e ele me respondeu: "Qualquer horário após às 15." Perfeito. Sentei no sofá e fiquei aguardando. Pensei de ir mechendo no celular enquanto aguardava. Pedi a senha da internet e a resposta foi: "O seu check-in não foi feito por isso não posso lhe dar a senha." Até aí, tirando a cara feia e a grosseria, tudo bem. Devem ser as regras do hotel. Outros casais chegaram e pegaram seu quarto sem aquela grosseria e sem ter de esperar. Deu 15h e solicitei meu quarto. Ainda não estava pronto. Tive de esperar até 15h20. Aí começou a grosseria. Era troca de turno. Entrou outra senhora no lugar dele e estava nos tratando bem. De repente o senhor (recepcionista) voltou da sala interna, cochichou algo no ouvido da senhora e, de repente, ela começou a nos tratar mal, dando ordens para não fumar que pagaria taxa e tudo o mais. Minha esposa disse: fique tranquila que nós não fumamos. A senhora voltou a fazer grosserias e dar má respostas, do nada. Absurdo. Péssimo atendimento, grosseiro e preconceituoso conosco.
於 2020 年 2 月住了 5 晚
Customer Service 於 2020年3月2日的回應
Obrigado por compartilhar seus comentários, WESLLEY. Lamentamos que sua experiência conosco tenha sido inferior ao ideal. Estamos decepcionados ao saber que o serviço que você recebeu não estava à altura. Proporcionar aos nossos clientes um serviço excepcional é algo que levamos a sério. Saiba que isso será abordado com os membros apropriados de nossa equipe, para que possamos melhorar no futuro. Esperamos que você nos dê outra chance de mostrar o serviço que realmente somos capazes de fornecer.

8/10 不錯

真實旅客

讚好:整潔度、職員與服務和客房舒適度
괜찮았어요
한국의 작은 모텔에 자는 느낌
於 2020 年 2 月住了 2 晚
Customer Service 於 2020年3月1日的回應
평가 해 주셔서 감사합니다! The Hotel @ New York City에서 멋진 시간을 보냈습니다. 우리는 당신이 머무는 동안 멋지게 수용되었다는 것을 기쁘게 생각합니다. 아름다운 하루 보내세요!

4/10 欠佳

真實旅客

讚好:整潔度
不滿:職員與服務
於 2020 年 2 月住了 4 晚
Customer Service 於 2020年2月28日的回應
Thank you for sharing your feedback. It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

2/10 很差

真實旅客

不滿:客房舒適度
De los más ruidosos que he estado
Ruido durante toda la noche , aún estando en la planta 11
於 2020 年 2 月住了 3 晚
Customer Service 於 2020年2月28日的回應
Le agradecemos por tomarse el tiempo para compartir sus comentarios. Es lamentable que su tiempo con nosotros haya sido menos que ideal. Estamos decepcionados de que haya tenido tantos desafíos con el aislamiento acústico en nuestras habitaciones. Desafortunadamente, el edificio vecino está en construcción y la ciudad permite que la construcción comience muy temprano y termine muy tarde. Nos disculpamos y la satisfacción de nuestros huéspedes es importante para nosotros, así que nos aseguraremos de analizar sus comentarios en el futuro. Esperamos tener la oportunidad de recibirlo nuevamente pronto para poder compartir una experiencia más positiva con usted.

8/10 不錯

真實旅客

家人同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Location was good to major places. Not far to walk or uber.
於 2020 年 2 月住了 4 晚
Customer Service 於 2020年2月26日的回應
Thank you for this wonderful review! We're excited to know your time at The Hotel @ New York City was so enjoyable! We endeavor to offer an excellent experience for all of our guests so we're glad you were able to take advantage of our convenient location in the heart of the city. We look forward to hosting you again soon for another unforgettable experience! Have a fabulous day!

10/10 優異

Mommamoose74 (Lakeland)

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Like the room set up and wished they had eggs fior breakfast.
於 2020 年 2 月住了 4 晚
Customer Service 於 2020年2月26日的回應
Thanks for the amazing review! It's lovely you enjoyed your time at The Hotel @ New York City so much! We strive for excellence and your praise for our accommodations lets us know we're doing our job. That's what we like to see! We're thrilled to have provided such a memorable and fantastic experience for you. We can't wait to see you again soon! Have a great day!

6/10 一般

AmberB (Baltimore,MD)

家人同遊
讚好:整潔度、職員與服務和住宿狀況
不滿:設施服務
The price of the hotel was good; however, there was a daily resort fee of $24 per day which put the price the same as better hotels, closer to midtown. The resort fee covered Wi-Fi, Breakfast and coffee. The coffee machine was 7-11 style and not that great. The Breakfast was terrible. Frozen waffles, toast and cereal is about all it offered. Next time I will skip the resort fee and stay at Marriott
於 2020 年 2 月住了 2 晚
Customer Service 於 2020年2月26日的回應
We appreciate the feedback, AmberB. We regret to hear that you were not satisfied by the features and amenities that our resort fee helps to cover. It's unfortunate that you did not appreciate our coffee and breakfast options. Please know that we care about the comfort and satisfaction of our guests, so we'll be sure to share your feedback with our food and beverage team as we continue to improve for the future. We hope you will consider returning for a more memorable experience.

2/10 很差

真實旅客

於 2020 年 2 月住了 2 晚
Customer Service 於 2020年2月25日的回應
We appreciate the feedback. It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

10/10 優異

Guillaume

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Hôtel bien situé
Hôtel bien situé, personnel agréable. Petit déjeuner basic, petit plus pour le distributeur de café, chocolat en libre service.
於 2020 年 2 月住了 7 晚
Customer Service 於 2020年2月26日的回應
Merci pour la note parfaite, Guillaume! Nous avons hâte de vous revoir bientôt pour une autre expérience incroyable à l'hôtel @ New York City. Passez une journée fantastique!

8/10 不錯

真實旅客

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Estuvimos una semana y en general la sensacion ha sido buena. Habitación limpia y cama cómoda. El hotel es pequeñito y el trato es cordial.
於 2020 年 2 月住了 7 晚
Customer Service 於 2020年2月24日的回應
¡Gracias por la grandiosa revision! ¡Estamos encantados de que haya tenido una estadía tan fantástica en The Hotel @ New York City! Es excelente que su habitación se haya renovado adecuadamente y que haya apreciado nuestras cómodas y limpias instalaciones. Eso es lo que nos gusta ver! ¡Nos esforzamos por la excelencia y su elogio nos permite saber que estamos haciendo nuestro trabajo! ¡Esperamos verte pronto para otra fantástica experiencia! ¡Que tengas un hermoso día!

6/10 一般

真實旅客

伴侶同遊
讚好:整潔度、職員與服務和設施服務
Construction started @6 couldn’t sleep banging right outside my window
於 2020 年 2 月住了 4 晚
Customer Service 於 2020年2月23日的回應
We appreciate the feedback. We're disappointed you had such challenges during your time with us. We regret the problems you had with the sound levels in the rooms and that your stay didn't exceed your expectations. We care about the comfort of our guests so we'll address your concerns with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.

10/10 優異

真實旅客

家人同遊
不滿:職員與服務和設施服務
Bra läge med gångavstånd till Empire State Building (15 min) Grand Central Station (15 min) Times Square (30 min). Nära till tunnelanestation 33 Street. Otrevlig personal i receptionen, utan någon som helst känsla för service. Medioker städning.
於 2020 年 2 月住了 3 晚
Customer Service 於 2020年2月22日的回應
Tack för att du delar detta perfekta betyg! Vi är glada över att höra att du gillade din vistelse på The Hotel @ New York City! Det är vårt nöje att rymma dig till fullo. När allt kommer omkring är din lycka vår högsta prioritet! Vi ser redan fram emot ditt nästa besök! Ha en vacker dag!

2/10 很差

真實旅客

於 2020 年 2 月住了 1 晚
Customer Service 於 2020年2月19日的回應
We appreciate you taking the time to share your feedback. We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

10/10 優異

真實旅客

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was nice. When you get there it kinda looks like an apartment set up but the rooms are very clean. My only annoyance was that the shower had no door and the whole bathroom got wet. I would book again though
於 2020 年 2 月住了 2 晚
Customer Service 於 2020年2月19日的回應
Thank you for the excellent review! It's lovely you had such a pleasant experience at The Hotel @ New York City! We strive to offer top-notch service and comfort for all of our guests. We're happy you appreciated our clean accommodations so much. Our team takes great care to properly refresh all rooms and your praise lets us know we're succeeding! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

6/10 一般

真實旅客

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Stay was good. There was construction that was going on during the day. You can hear all the door slamming from other rooms. Also none of our tv channels worked.
於 2020 年 2 月住了 3 晚
Customer Service 於 2020年2月18日的回應
We appreciate you taking the time to share your feedback. It's unfortunate your time with us was less than ideal. We're disappointed you had such challenges with the sound insulation in our rooms. The satisfaction of our guests is important to us so we'll be sure to discuss your feedback moving forward. We hope for the chance to host you again soon so we can share a more positive experience with you.