Amazing employees; the reception team, bar tenders, restaurant waiting staff and the luggage porters are all fantastic and are a credit to the hotel.
The hotel also has a beautiful lobby and lounge/bar area.
The Dirty French restaurant is fabulous too.
My only complaint is that booking a high floor room with city view does not mean you will get to stay in a room on a high floor nor one that has a “city view”.
I booked 2x skybox loft suites which are marketed as being located on high floors providing 180 degree “city view(s)” yet the reality is the suites are located on floor 10 (perhaps lower) and come with a view of a parking lot, a building site, a FedEx office and a distant view of the financial district.
Given the hotel has 19 floors and given the skybox loft suites state a city view, I’d expect the rooms I had booked to be located on a high floor with a city view but in reality the skybox suites we had looked east towards nothing at all and were located halfway up the building.
Such a shame that the reality of the rooms does not correlate with what is advertised.