Considering this is the most expensive city in the world, this hotel is not so bad for the price (I booked 6 months in advance for Easter weekend). The lobby, hallways and room were all clean. Every staff member we interacted with was A1. Room was made everyday (unexpected since a lot of hotels are cutting on that). A few loose screws (shower head, faucet) but nothing a maintenance man can't handle in a few minutes and it certainly didn't prevent us from using them. Wifi is below average - this needs improvement ASAP.