We loved our stay at the Lotte Towers! The rooms were very spacious for our family of 4. We were provided a fridge on request. The views were amazing. The lifts were quick to get us to the 58th floor! Our rooms were serviced twice daily. Cannot fault anything at Lotte would love to return one day!!
Vanessa
2025 年 3 月入住 7 晚
8/10 还可以
JOSE
2025 年 4 月 7 日
JOSE
2024 年 12 月入住 7 晚
10/10 超赞
Cynthia
2025 年 4 月 6 日
Cynthia
2025 年 4 月入住 2 晚
10/10 超赞
cathie
2025 年 3 月 9 日
cathie
2025 年 1 月入住 2 晚
10/10 超赞
Justin
2025 年 3 月 8 日
Justin
2025 年 3 月入住 2 晚
10/10 超赞
Stephanie
与家人及幼儿出行
2025 年 3 月 6 日
满意:清洁度、员工和服务、住宿条件和设施
Just wow
Stephanie
2025 年 2 月入住 3 晚
10/10 超赞
WILLIAM
商务旅客
2025 年 3 月 2 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
WILLIAM
2024 年 12 月入住 2 晚
10/10 超赞
Bremen
与家人出行
2025 年 2 月 25 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We loved our stay!
Bremen
2025 年 2 月入住 4 晚
10/10 超赞
Samson
2025 年 2 月 20 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Samson
2025 年 2 月入住 1 晚
8/10 还可以
Paulo,Ambler
与家人出行
2025 年 2 月 16 日
满意:清洁度、员工和服务、住宿条件和设施
Location
Paulo
2025 年 1 月入住 1 晚
10/10 超赞
Annie,Savannah
与家人出行
2025 年 2 月 11 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This hotel is classic NYC and is top tier in service and quality!
Annie
2025 年 1 月入住 3 晚
8/10 还可以
jessica
商务旅客
2025 年 1 月 29 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
jessica
2025 年 1 月入住 2 晚
10/10 超赞
Anthony
2025 年 1 月 13 日
Anthony
2025 年 1 月入住 1 晚
8/10 还可以
Sally
与家人出行
2025 年 1 月 4 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff made us feel so welcomed, comfortable, and practically like royalty. Room was very spacious compared to a typical hotel room. Plenty of closet space. Location was great. Close to shopping and a couple blocks from Metro. Walking distance to Times Square and Central Park.
For a 5 star hotel, the room showed quite of bit of wear and tear.
Sally
2024 年 12 月入住 4 晚
10/10 超赞
Anush
2025 年 1 月 3 日
满意:清洁度、员工和服务、住宿条件和设施
Had a wonderful time. Would highly recommend
Anush
2024 年 12 月入住 5 晚
10/10 超赞
Suzanne
2024 年 12 月 29 日
满意:清洁度、员工和服务、住宿条件和设施
Suzanne
2024 年 12 月入住 6 晚
2/10 糟糕
Silvia,Houston
2024 年 12 月 25 日
Silvia
2024 年 11 月入住 9 晚
2/10 糟糕
Deborah
与家人出行
2024 年 12 月 21 日
不满意:服务设施,员工和服务
Hotel staff were very rude upon checking in. Had to wait over two hours past check in time. Was asked to leave a hotel lounge while waiting for room because they were having a private party. When asked where to go. Staff said if we buy alcohol we can stay in the hotel lounge. Had to go to restroom on the fifth floor because of private party only for people that were not even guests at the hotel. Was not able to eat at hotel restaurant as they were overbooked. The Pomme bakery did not have chocolate to make beverages such as hot chocolate or coffee drinks everything was sold out...long lines... again very rude staff... Our family stayed in the Towers and have stayed in the Palace in the past. The hotel service was subpar very rude and unprofessional. We had to handle our luggage to and from our room as well as bring our luggage outside and call an uber to return back to airport ourselves. Other hotel guests were upset as well. This could have been a Saturday Night Live skit... no joking... We will be staying at another hotel in the future. Don't waste your money staying here!!! So not worth it!!! Staff are too comfortable in their positions. Managment needs to be held accountable!!! What a shame this hotel has gone downhill in last two years.