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紐約富蘭克林沃科酒店 (IHG 旗下酒店)的評價

3.5 out of 5
紐約富蘭克林沃科酒店 (IHG 旗下酒店)
164 E 87th St, New York, NY

評價

9.2

卓越

10 分評分，優異；502 則評價中有 345 則" "
8 分評分，不錯；502 則評價中有 120 則" "
6 分評分，一般；502 則評價中有 17 則" "
4 分評分，欠佳；502 則評價中有 7 則" "
2 分評分，很差；502 則評價中有 13 則" "

9.8/10 

整潔度

9.8/10 

職員與服務

8.2/10 

設施服務

9.2/10 

住宿狀況

8.8/10 

環保程度

評價

10/10 優異

Deborah

讚好：整潔度、職員與服務和住宿狀況
Loved it!
於 2024 年 4 月住了 4 晚
Tobo 於 2024年4月27日的回應
Thank you for choosing Voco The Franklin for your NYC stay.We are very grateful to have been of service to you.Thank you so much for your review. We use feedback such as yours to help improve and refine our service. We hope to welcome you back soon and we can make your stay even better.

10/10 優異

Sharon

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Tobo 於 2024年4月27日的回應
Thank you so much for your feedback. It is invaluable to us and helps us to further refine our service, ensuring all our guests feel welcome and satisfied. We will take into account your comments and use it to improve our service. We hope to welcome you back in the future and your stay is even better.

10/10 優異

Hilary

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We loved how everything was so walkable. It was great being so close to Central Park and the reservoir as well as the museums.
於 2024 年 4 月住了 3 晚
Tobo 於 2024年4月22日的回應
Thanks for staying with us. We appreciate your feedback! We strive to provide that highest level of service possible. Happy to see that was felt. We hope to welcome you back in the future and we can make it even better for you.

10/10 優異

M

讚好：整潔度、職員與服務和住宿狀況
The host greeted me with welcome arms and made me feel very safe as a solo person staying for the night. Would recommend for anyone needing a cute place to stay in the area!
於 2024 年 4 月住了 1 晚
Tobo 於 2024年4月20日的回應
We appreciate you taking your time to speak about your experience at the hotel. We are excited to know that you enjoyed your stay, comments like yours give us the energy to continue to provide the best stay possible. We hope to welcome you back in the future.

10/10 優異

Eulalio (South Padre Island)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very near Central Park, museums and subway
於 2024 年 3 月住了 4 晚
Tobo 於 2024年4月6日的回應
Thank you for staying with us. Great to hear that you enjoyed your time in NYC. We are happy to have been of service. Hope to have you stay with us again in the future.

10/10 優異

Alec

家人同遊
讚好：整潔度、職員與服務和住宿狀況
We really liked staying here! The rooms are small so be prepared for that, but it worked perfectly just as a place to crash for 3 nights as we were out exploring the city. Nice lobby area, the staff was super nice and helpful. Definitely would stay again!
於 2024 年 4 月住了 3 晚
Tobo 於 2024年4月6日的回應
Thank you so much for your feedback. It is invaluable to us and helps us to further refine our service, ensuring all our guests feel welcome and satisfied. We will take into account your comments and use it to improve our service. We hope to welcome you back in the future and your stay is even bette

10/10 優異

Tracy

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Tobo 於 2024年4月6日的回應
Thanks for staying with us. We appreciate your feedback! We strive to provide that highest level of service possible. Happy to see that was felt. We hope to welcome you back in the future and we can make it even better for you.

10/10 優異

Natxeli J

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful and absolutely worth the price! Cozy, cute, and comfortable.
於 2024 年 3 月住了 3 晚
Tobo 於 2024年4月2日的回應
We appreciate you taking your time to speak about your experience at the hotel. We are excited to know that you enjoyed your stay, comments like yours give us the energy to continue to provide the best stay possible. We hope to welcome you back in the future.

10/10 優異

Kylychbek

讚好：整潔度
不滿：職員與服務
於 2024 年 3 月住了 1 晚
Tobo 於 2024年3月31日的回應
Hello,Thank you for choosing Voco The Franklin for your stay. We are honored to know you enjoyed your time with us and took the time to give feedback. We hope to welcome you back in the future. Take care.

10/10 優異

Maureen

讚好：整潔度、職員與服務、設施服務和住宿狀況
Liked its central location; friendly, helpful staff; cleanliness of room and entire property
於 2024 年 3 月住了 8 晚
Tobo 於 2024年3月30日的回應
Thanks for staying with us. We appreciate your feedback! We strive to provide that highest level of service possible. Happy to see that was felt. We hope to welcome you back in the future and we can make it even better for you.

10/10 優異

Shelley

讚好：整潔度、職員與服務和住宿狀況
The Franklin is a wonderful location on the UES for food, museums and the park. Easy parking. Smal space rooms but classic, clean, safe and easy.
於 2024 年 3 月住了 1 晚
Tobo 於 2024年3月26日的回應
Thank you for choosing voco - The Franklin New York and for taking the time to post your feedback online. We are so happy that you enjoyed your stay with us and look forward to hosting you again in the future.

10/10 優異

Jack

讚好：整潔度、職員與服務、設施服務和住宿狀況
Rooms are on the smaller end but thats really the only minor downside. Staff is very friendly and accommodating, area is very safe, and gwtting to public transit, food, or central park is all a convenient walk away
於 2024 年 3 月住了 3 晚
Tobo 於 2024年3月26日的回應
Thank you so much for staying with and giving your review. We use valuable feedback, such as yours to help improve and provide the best service possible. Apologies for any discomfort caused by the size of the room. We hope to welcome you back soon and we can make your stay even better.

10/10 優異

Andrea

伴侶同遊, 寵物同遊
讚好：整潔度、職員與服務和住宿狀況
They have the friendliest frontdesk staff and garage employees next door!
於 2024 年 3 月住了 2 晚
Tobo 於 2024年3月25日的回應
Thank you so much for your feedback. It is invaluable to us and helps us to further refine our service, ensuring all our guests feel welcome and satisfied. We will take into account your comments and use it to improve our service. We hope to welcome you back in the future and your stay is even better.

10/10 優異

Theodore (Watchung)

Boutique Hotel. Small rooms but very neat and clean. Local restaurants available courteous staff.
於 2024 年 3 月住了 1 晚
Tobo 於 2024年3月17日的回應
Thank you for taking the time to tell us about your experience at voco The Franklin NY. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 優異

Mary

讚好：整潔度、職員與服務、設施服務和住宿狀況
So convenient and reliable
於 2024 年 3 月住了 2 晚
Tobo 於 2024年3月16日的回應
Thank you so much for your review. We use feedback such as yours to help improve and refine our service. We hope to welcome you back soon and we can make your stay better.

10/10 優異

James

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The Franklin has a classic charm, yet is in excellent condition and is kept very clean. The staff are kind and helpful. Very easy access to the subway, the Metropolitan Museum of Art and other museums. Plenty of walkable restaurant choices. If you are not used to NYC hotels, remember, "cozy" means TINY. The hotel website is very clear about room size square footage, so read carefully. I find The Franklin to be excellent value for Manhattan and will return. Interacting with other guests in the lobby, it is clear that people come back to stay here again and again, as will I.
於 2024 年 3 月住了 3 晚
Tobo 於 2024年3月13日的回應
Thank you for choosing Voco The Franklin for your NYC stay.We are very grateful to have been of service to you.Thank you so much for your review. Feedback like yours is what gives us the drive to continue to provide the best possible service.We hope to welcome you back soon and we can make your stay even better.

10/10 優異

Sharon

The room was tiny, but most NYC hotel rooms are tiny. For one person it was fine. I loved how they cleverly created a little “closet.” Getting in and out of the bathtub was tricky but possible. Just don’t rent room 105 if you can help it. There’s a little cage area just outside the window, and it can be noisy. The young staff is very pleasant and friendly.
於 2024 年 2 月住了 4 晚
Tobo 於 2024年3月6日的回應
Thank you so much for your review. We use feedback such as yours to help improve and refine our service. Apologies for any discomfort caused by the size of the room. We hope to welcome you back soon and we can make your stay better.

10/10 優異

David

於 2024 年 2 月住了 1 晚
Tobo 於 2024年3月3日的回應
Thanks for staying with us. We appreciate your feedback! We strive to provide that highest level of service possible. Happy to see that was felt. We hope to welcome you back in the future and we can make it even better for you.

10/10 優異

Eileen

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Overall stay was fine. Great location on the Upper East Side. Only downfall, Television stations were limited, although we kept busy exploring NYC, TV wasn't a priority.
於 2024 年 2 月住了 5 晚
Tobo 於 2024年2月27日的回應
Thank you for staying with us. Great to hear that you enjoyed your time in NYC. Apologies that the TV options weren't satisfying. We are happy to have been of service. Hope to have you stay with us again in the future.

8/10 不錯

Michelle

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was very friendly and professional. Rooms were fine but very small.
於 2024 年 2 月住了 2 晚
Tobo 於 2024年2月26日的回應
Thank you for choosing Voco The Franklin for your NYC stay.We are very grateful to have been of service to you.Thank you so much for your review. Feedback like yours is what gives us the drive to continue to provide the best possible service. Apologies for any discomfort caused by the size of the room.We hope to welcome you back soon and we can make your stay even better.

10/10 優異

Lisa

於 2024 年 2 月住了 1 晚
Tobo 於 2024年3月20日的回應
Thank you for staying with us. Great to hear that you enjoyed your time in NYC. We are happy to have been of service. Hope to have you stay with us again in the future.

10/10 優異

Jessica

於 2024 年 2 月住了 4 晚
Tobo 於 2024年2月26日的回應
Hello,Thank you for choosing voco - The Franklin New York and for taking the time to post your feedback online. We are so happy that you enjoyed your stay with us and look forward to hosting you again in the future.

10/10 優異

Teresa

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The Franklin was a wonderful place to stay. The staff were so helpful, and kind. The hotel was very clean and although the rooms were small it was clean and comfortable. We loved the many shops, restaurants and neighborhood. We will certainly stay here again!
於 2024 年 2 月住了 4 晚
Tobo 於 2024年2月19日的回應
Thank you for taking the time to tell us about your experience at voco The Franklin NY. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 優異

Susan

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Found this comfortable hotel and stayed two nights. Helpful, friendly staff. Clean, well maintained rooms. Comfortable mattress and bedding. Recommend this hotel close to Mt Sinai hospital.
於 2023 年 10 月住了 2 晚
Tobo 於 2024年2月14日的回應
We appreciate you taking your time to speak about your experience at the hotel. We are excited to know that you enjoyed your stay, comments like yours give us the energy to continue to provide the best stay possible. We hope to welcome you back in the future.

10/10 優異

udean

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I love the coziness of this hotel.The staff is always friendly and amazing.
於 2024 年 2 月住了 1 晚
Tobo 於 2024年2月19日的回應
We appreciate you taking your time to speak about your experience at the hotel. We are excited to know that you enjoyed your stay, comments like yours give us the energy to continue to provide the best stay possible. We hope to welcome you back in the future.

10/10 優異

Robert

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
The property was unique. The Rooms are small and big tight. The staff was great. The location was perfect… 5 stars!!!
於 2024 年 2 月住了 2 晚
Tobo 於 2024年2月12日的回應
Thank you so much for your feedback. It is invaluable to us and helps us to further refine our service, ensuring all our guests feel welcome and satisfied. We will take into account your comments and use it to improve our service. Apologies for any discomfort caused by the size of the room. We hope to welcome you back in the future and your stay is even better.

10/10 優異

Philippe (Jupiter)

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Fantastic location, close to Central Park and the Guggenheim museum… super friendly staff, nice old fashion hotel. Great value, can only recommend!
於 2024 年 2 月住了 1 晚
Tobo 於 2024年2月10日的回應
Thank you for choosing voco and for taking the time to provide feedback about your experience at Voco The Franklin NY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to improve in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 優異

Anna

商務旅客
讚好：整潔度、職員與服務和住宿狀況
Parking is right there next to the hotel, which is super convenient. At the check in of the hotel they give you a large complimentary chocolate cookie and a coffee. It was my second time staying at this property. Would definitely stay again.
於 2024 年 1 月住了 1 晚
Tobo 於 2024年1月29日的回應
Thanks for staying with us again. We appreciate your feedback! We strive to provide that highest level of service possible. Happy to see that was felt. We look forward to welcoming you back, take care.

10/10 優異

Alp

於 2024 年 1 月住了 2 晚
Tobo 於 2024年3月20日的回應
Thank you so much for your feedback. It is invaluable to us and helps us to further refine our service, ensuring all our guests feel welcome and satisfied. We will take into account your comments and use it to improve our service. We hope to welcome you back in the future and your stay is even better.

10/10 優異

udean

讚好：整潔度、職員與服務和住宿狀況
It's one of my favorite places to stay. Very unique and cozy hotel.
於 2024 年 1 月住了 1 晚
Tobo 於 2024年1月23日的回應
Thank you for choosing voco and for taking the time to provide feedback about your experience at Voco The Franklin NY.We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to improve in order to provide a better experience in the future.

10/10 優異

Katerina

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 4 晚
Tobo 於 2024年1月22日的回應
Thanks for staying with us. We appreciate your feedback! We strive to provide that highest level of service possible. Happy to see that was felt. We hope to welcome you back in the future and we can make it even better for you.

10/10 優異

Trent

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
We enjoyed this hotel. It was small but adequate. The bed was comfortable. The staff was very friendly and their recommendations for local bagels was spot on. Only c/o was the bathroom was tiny and the sink was about the size of a dinner plate. I recommend it for the location.
於 2023 年 12 月住了 4 晚
Tobo 於 2024年1月22日的回應
Thank you for taking the time to tell us about your experience at Voco The Franklin NY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 不錯

Francine

家人同遊
於 2024 年 1 月住了 2 晚
Tobo 於 2024年1月17日的回應
Thanks for staying with us. We appreciate your feedback! We hope to welcome you back in the future and we can make it even better for you.

10/10 優異

Mark

伴侶同遊
讚好：設施服務和住宿狀況
於 2024 年 1 月住了 1 晚
Tobo 於 2024年1月17日的回應
Thank you for taking the time to tell us about your experience at voco The Franklin NY. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 優異

Jane

讚好：整潔度、職員與服務、設施服務和住宿狀況
Very clean, friendly and helpful staff!
於 2024 年 1 月住了 2 晚
Tobo 於 2024年1月17日的回應
Thanks for staying with us. We appreciate your feedback! We strive to provide that highest level of service possible. Happy to see that was felt. We hope to welcome you back in the future and we can make it even better for you.

10/10 優異

Lisa

家人同遊
讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Tobo 於 2024年1月17日的回應
Thank you for taking the time to tell us about your experience at voco THE FRANKLIN NEW YORK.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 不錯

Louisa

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Tobo 於 2024年1月17日的回應
Thank you for taking the time to tell us about your experience at voco The Franklin NY. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 不錯

Fay

讚好：整潔度和職員與服務
於 2024 年 1 月住了 1 晚
Tobo 於 2024年1月17日的回應
Thanks for staying with us. We appreciate your feedback! We hope to welcome you back in the future and we can make it even better for you.

10/10 優異

Kerry (WEST WINDSOR)

讚好：整潔度、職員與服務和住宿狀況
Very nice, tiny spot on breast area. Rooms are small but very comfortable and clean. Super nice front desk reception.
於 2024 年 1 月住了 1 晚
Tobo 於 2024年1月9日的回應
Thank you for choosing voco - The Franklin New York and for taking the time to post your feedback online. We are so happy that you enjoyed your stay with us and look forward to hosting you again in the future.

10/10 優異

Laura

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Tobo 於 2024年1月9日的回應
Thanks for staying with us. We appreciate your feedback! We strive to provide that highest level of service possible. Happy to see that was felt. We hope to welcome you back in the future and we can make it even better for you.

10/10 優異

Anna

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Wonderful!
Small, very clean, historic hotel very convenient to Neue Galerie and Met. Friendly staff and nice coffee bar in the lobby.
於 2024 年 1 月住了 1 晚
Tobo 於 2024年1月9日的回應
Thank you for choosing voco and for taking the time to provide feedback about your experience at Voco The Franklin NY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to improve in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 優異

Jean M

讚好：整潔度、設施服務和住宿狀況
Love this hotel, have stayed numerous times and will be back! Excellent staff, so friendly!
Tobo 於 2024年2月10日的回應
Thanks for staying with us. We appreciate your feedback! We strive to provide that highest level of service possible. Happy to see that was felt. We hope to welcome you back in the future and we can make it even better for you.

10/10 優異

María del Rosario

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Excelente lugar, pequeña habitación.
Todo excelente , solo la habitación esta muy pequeña para una familia de 4 integrantes con 2 maletas de 23 kgs y 4 maletas individuales , no queda espacio ni para caminar.
於 2023 年 12 月住了 7 晚
Tobo 於 2024年1月9日的回應
Muchas gracias por quedarte y dar tu reseña. Utilizamos comentarios valiosos, como el suyo, para ayudar a mejorar y brindar el mejor servicio posible. Disculpas por las molestias causadas por el tamaño de la habitación. Esperamos darle la bienvenida pronto y podamos hacer que su estancia sea aún mejor.

10/10 優異

Jennifer

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very small rooms but incredibly clean and well appointed. Appreciated the free water, cookies and lattes. The staff was very helpful and nice. Would definitely stay again.
於 2023 年 12 月住了 1 晚
Tobo 於 2024年1月1日的回應
Thank you so much for your feedback. It is invaluable to us and helps us to further refine our service, ensuring all our guests feel welcome and satisfied. We will take into account your comments and use it to improve our service. We hope to welcome you back in the future and your stay is even better.

10/10 優異

Deborah

於 2023 年 12 月住了 3 晚
Tobo 於 2024年1月17日的回應
Thank you so much for your feedback. It is invaluable to us and helps us to further refine our service, ensuring all our guests feel welcome and satisfied We hope to welcome you back in the future and your stay is even better.

10/10 優異

John

讚好：設施服務
Great hotel, quiet and terrific bed
於 2023 年 12 月住了 1 晚
Tobo 於 2024年1月1日的回應
Thanks for staying with us. We appreciate your feedback! We strive to provide that highest level of service possible. Happy to see that was felt. We hope to welcome you back in the future and we can make it even better for you.

10/10 優異

Veronique

Everything was fine.
於 2023 年 12 月住了 2 晚
Tobo 於 2024年1月1日的回應
Thank you for staying with us. We appreciate your feedback! We hope to welcome you back in the future and we can make it even better for you.

10/10 優異

Contessa

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location and friendly staff.
於 2023 年 12 月住了 3 晚
Tobo 於 2024年2月5日的回應
Thanks for staying with us. We appreciate your feedback! We strive to provide that highest level of service possible. We hope to welcome you back in the future and we can make it even better for you.

10/10 優異

Taylor

於 2023 年 12 月住了 3 晚
Tobo 於 2024年1月9日的回應
Thank you so much for the feedback. We are happy to know you enjoyed your stay with us. We hope you stay with us again in the future.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very accommodating
The staff and front desk have been super accommodating. Our stay in NYC was medically necessary, and The Franklin made us comfortable and their kindness helped to alleviate the stress we were under.
於 2023 年 12 月住了 2 晚
Tobo 於 2024年1月1日的回應
Thank you for taking the time to tell us about your experience at voco The Franklin NY. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.