We booked this hotel for a short layover, arriving around 5 AM absolutely exhausted. Instead of a place to rest and recover, we got one of the most unprofessional and uncomfortable experiences I’ve ever had at a hotel.
First—and most shockingly—an employee used a key to enter our room while we were sleeping, well before the check-out time. No knocking, no explanation. Just opened the door and came in. Completely unacceptable and a huge violation of our privacy and sense of safety.
To make matters worse, when we checked out immediately after that and asked if they could hold our luggage for just a couple of hours before our next connection, Moustapha flat-out refused. No apology, no attempt to be helpful—just a cold, “No.” He was the rudest.
For a hotel that likely gets many guests in transit, you’d think they’d have even the most basic understanding of hospitality and guest care. They don’t.
Untrustworthy staff, zero courtesy, and absolutely no sense of professional hospitality. If you’re considering staying here for a layover, do yourself a favor and look elsewhere.