Here’s the revised version with a polite, professional closing directed to management:
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Albion Hotel – Summit, NJ
⭐️⭐️ (2 out of 5 stars)
Our recent two-night stay at the Albion Hotel was unfortunately below expectations. While both the guest room and bathroom were clean, several aspects of the stay detracted from the overall experience.
Upon arrival, we were not informed how to reach the front desk, and since there was no in-room telephone, I had to go down personally to request a bar of soap. The room lacked basic amenities such as note paper and a pen, and although it was tidy, the furnishings were sparse and did not reflect the standard suggested by the property’s presentation.
Additionally, while the bathroom was clean, the door showed visible signs of wear — including chipped paint — and did not close properly.
In summary, the stay was adequate in cleanliness but underwhelming in comfort, amenities, and attention to detail. With improved communication, better in-room provisions, and some maintenance updates, the Albion could offer a much more satisfactory guest experience.
I hope this feedback is helpful and taken in the spirit intended — to assist management in enhancing the comfort and overall experience for future guests.