當天我們入住,我以重複說明了我已經付了款項,但酒店接待處那位員工,堅持說要再次收多一次,而且並顯出不禮貌,最後我查明事實是我已經付款了,酒店亦和我道歉,但他度但酒店道歉的方式給予的offer也不是很滿意,因為幾天後我會回newcastle , sandman hotel說免費幫我升級是大房間,但我也不再選擇入住這間了;
整體上酒店地點很好,但酒店的服務態度真的很差。我認為需要評論讓別人知道這次的體驗;另外,我入住了兩晚,二天可以完全沒有人幫你打理房間,我也影了照片,我沒有想過會這樣。這次的入住真的非常差!
Ok the day I checked in and I explained that I had already paid the money, but the hotel reception staff said that I had to paid it again, and she is rude, My local friend and my husband also there listening the staff is very not polite.
Finally, I found out that I had already paid, and the hotel send me email and apologize to me, but still not very satisfied with the offer of the hotel's apology, because I will return to newcastle a few days later, sandman hotel said that it is a big room for me to upgrade for free, but I will not choose to stay in this hotel again.
Overall , the hotel location is very good, but the service attitude of the hotel is really bad. I think I need to comment to let others know about this experience; I have been to different hotels and been to many countries, This hotel is four stars and the reviews are very good, so I choose to stay, but in fact the hotel service is really not good enough.
In addition to this accident, I stayed for two nights, two days, no one to help you clean up the room, I also took pictures, will complain to the hotel too,
Sandman hotel, really not good enough the service and the staff, but the location is goo