The property was a standard condo accommodation.
Confusion existed with this rental as I initially booked through VRBO but the final payment charge to my credit card came from Koala Vacations. When my credit card asked if this was a legitimate charge, I did not recognize the name (Koala Vacations) and so denied the charge.
The representatives from Koala were quite inconsiderate with their request for me to remove the denial from my bank. They threatened to cancel my reservation the day before arrival unless I cleared the fraud charge from my account, which already had been done by the way, and insisted on a written confirmation from the bank that the dispute had been cleared.
I was not happy with the harassment from customer service at Koala Vacations and will not do business with them and probably VRBO again.
As a suggestion, perhaps you should make it clear to renters of the relationship between VRBO and Koala Vacations.