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The Empyrean Nha Trang的評價

5 out of 5
The Empyrean Nha Trang
2 Nguyen Thi Minh Khai, Nha Trang

評價

8.0

很好

10 分評分，優異；61 則評價中有 29 則" "
8 分評分，不錯；61 則評價中有 16 則" "
6 分評分，一般；61 則評價中有 8 則" "
4 分評分，欠佳；61 則評價中有 3 則" "
2 分評分，很差；61 則評價中有 5 則" "

8.4/10 

整潔度

8.0/10 

職員與服務

8.4/10 

設施服務

8.0/10 

住宿狀況

7.6/10 

環保程度

評價

6/10 一般

SIU HOI

讚好：整潔度和職員與服務
由於此洒店房間太多，在等待電梯時須要較長時間，而由於太多房間，跟本上很上樓層都要停下來接客。
於 2024 年 4 月住了 1 晚

2/10 很差

Chun Ni

多人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
1.）酒店洗手間洗手盆邊位有很多螞蟻。 2.）連床頭櫃面都有很多螞蟻。 3.）花灑水壓不夠。 4.）洗衫袋，不可以取走，其他酒店都可以免費，酒店收費45000盾/袋。 5.）沒有禁鐘執房，每天9:00禁鐘嘈醒要執房。 6.）本人住B905，不明白B904長時間打開門，房間滲出異味，好臭。 7.）唯一好處酒店周邊很多小店及便利店。 第一次同朋友到芽莊旅遊，下次不會再入住。
於 2023 年 11 月住了 4 晚
General Manager 於 2024年1月5日的回應
Dear Valued Guest,Greetings from The Empyrean Nha Trang!Thank you for choosing The Empyrean Nha Trang for your stay during your vacation in Nha Trang. We are deeply regretted to hear about the inconveniences that you had while you were staying with us. As an organization we appreciate and understand that every guest has different requirements and at times we fail to make everyone happy, which occurs across all industries. Rest assured that intensive internal training will be provided to the individual team members to better the service.Once again our apologies for not meeting your expectations. We do hope that in spite of this stay dissatisfaction being not up to the mark we get, we would have you stay with us again to show you the better sides of The Empyrean Nha Trang and bring you a memorable stay for the right reasons.Best Regards,

8/10 不錯

HWAIYAO

多人同遊
讚好：整潔度和住宿狀況
於 2021 年 2 月住了 3 晚
Admin Assistant to General Manager 於 2021年2月22日的回應
Dear HWAIYAO, Thank you for choosing our hotel. We look forward to welcoming you back in the next journey with another wonderful experience. Best regards, Hieu Nguyen (Ms.)

10/10 優異

hang

於 2024 年 4 月住了 1 晚

10/10 優異

jim

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
By far the best location in nha Trang.
於 2024 年 3 月住了 7 晚
General Manager 於 2024年4月5日的回應
Dear Valued Guest,Greetings from The Empyrean Nha Trang!Thank you for the five stars and the amazing review. It’s a real pleasure to see that you truly enjoyed your stay with us and we really appreciate your great review. We are happy to provide excellent guest service and we hope to continue meeting your expectations.We very much hope to have the opportunity to welcome you back soon.

10/10 優異

ANH TUAN

讚好：整潔度、職員與服務和住宿狀況
Central erea
於 2024 年 2 月住了 3 晚
Tổng quản lý 於 2024年4月5日的回應
Kính chào Quý Khách,Cám ơn Quý Khách đã lựa chọn The Empyrean Nha Trang là nơi nghỉ dưỡng khi đến với thành phố biển Nha Trang. Chúng tôi rất vui khi Quý Khách đã có những trải nghiệm tuyệt vời tại khách sạn. Chúng tôi rất hạnh phúc khi nhận được những phản hồi tốt từ Quý khách, đây là động lực to lớn để chúng tôi không ngừng hoàn thiện và phát triển dịch của mình.Kính chúc quý khách sức khòe và hân hạnh được đón tiếp Quý khách trong thời gian tới.Trân trọng,

8/10 不錯

Kiju

於 2024 年 1 月住了 2 晚

10/10 優異

LIM KEUN

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
나뜨랑 여행
엘리베이터가 어디에서 열리는지 구분할 수 없는것 빼고는 만족합니다.21층이였는데 8개의 엘리베이터 중 어느것이 도착인지 항상 긴장하며 쳐다봐야함. 조식 훌룽함. 수영장 멋짐.
於 2024 年 1 月住了 4 晚
Empyrean Team 於 2024年1月30日的回應
Dear Valued Guest,Greetings from The Empyrean Nha Trang!Thank you for the amazing review. It’s a real pleasure to see that you truly enjoyed your stay with us and we really appreciate your great review. We are happy to provide excellent guest service and we hope to continue meeting your expectations.We very much hope to have the opportunity to welcome you back soon.Best Regards,

10/10 優異

Erik

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
I like the hotel this is my second time stay there Front desk and belt-person was great … Outside in front of the property not so great it can be little bit more clean up…btw the pool was beautiful but too many people’s smoking that’s not good i guess it’s only in Vietnam
於 2024 年 1 月住了 14 晚
Empyrean Team 於 2024年1月30日的回應
Dear Valued Guest,Greetings from The Empyrean Nha Trang!Thank you for the amazing review. It’s a real pleasure to see that you truly enjoyed your stay with us and we really appreciate your great review. We are happy to provide excellent guest service and we hope to continue meeting your expectations.We very much hope to have the opportunity to welcome you back soon.Best Regards,

2/10 很差

phorn

不滿：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 2 晚
General Manager 於 2024年1月19日的回應
Dear Valued Guest,Greetings from The Empyrean Nha Trang!Thank you for choosing The Empyrean Nha Trang for your stay during your vacation in Nha Trang. We are deeply regretted to hear about the inconveniences that you had while you were staying with us. As an organization we appreciate and understand that every guest has different requirements and at times we fail to make everyone happy, which occurs across all industries. Rest assured that intensive internal training will be provided to the individual team members to better the service.Once again our apologies for not meeting your expectations. We do hope that in spite of this stay dissatisfaction being not up to the mark we get, we would have you stay with us again to show you the better sides of The Empyrean Nha Trang and bring you a memorable stay for the right reasons.Best Regards,

6/10 一般

真實旅客

讚好：職員與服務
於 2024 年 1 月住了 1 晚
General Manager 於 2024年1月12日的回應
Dear Valued Guest,Greetings from The Empyrean Nha Trang!Thank you for choosing The Empyrean Nha Trang for your stay during your vacation in Nha Trang. We are deeply regretted to hear about the inconveniences that you had while you were staying with us. As an organization we appreciate and understand that every guest has different requirements and at times we fail to make everyone happy, which occurs across all industries. Rest assured that intensive internal training will be provided to the individual team members to better the service.Once again our apologies for not meeting your expectations. We do hope that in spite of this stay dissatisfaction being not up to the mark we get, we would have you stay with us again to show you the better sides of The Empyrean Nha Trang and bring you a memorable stay for the right reasons.Best Regards,

8/10 不錯

Jörgen

讚好：職員與服務和住宿狀況
於 2024 年 1 月住了 5 晚
General Manager 於 2024年1月12日的回應
Dear Valued Guest,Greetings from The Empyrean Nha Trang!Thank you for the amazing review. It’s a real pleasure to see that you truly enjoyed your stay with us and we really appreciate your great review. We are happy to provide excellent guest service and we hope to continue meeting your expectations.We very much hope to have the opportunity to welcome you back soon.Best Regards,

10/10 優異

Mohammed

讚好：整潔度、職員與服務和住宿狀況
A 5 star hotel! Pretty much everything is perfect! You can’t find a better location
於 2024 年 1 月住了 2 晚
General Manager 於 2024年1月12日的回應
Dear Valued Guest,Greetings from The Empyrean Nha Trang!Thank you for the amazing review. It’s a real pleasure to see that you truly enjoyed your stay with us and we really appreciate your great review. We are happy to provide excellent guest service and we hope to continue meeting your expectations.We very much hope to have the opportunity to welcome you back soon.Best Regards,

6/10 一般

真實旅客

讚好：整潔度
A real Australian review
You can tell by reading the reviews on Google that many of them are not genuine or they are written by “local guides” which are not real traveller reviews. There should have to be some way to prove that you actually stayed at a hotel to allow you to leave a review. I have no idea how this hotel can advertise a 5 star rating. By international standards, this is approx 3 star ratings. However, the price we paid to stay there was about the same as the cost of a powered site at an NRMA Reflections Park, so in many ways, it’s a good price. Rooftop pool and bar: I will reiterate what some other people have explained in their reviews: to get there you need to go down the main elevator from your room to the G floor, then ride a different elevator up to the pool. It is not explained ANYWHERE when you make your accommodation booking that you will be allowed one “free” visit to the rooftop pool per day, per person. Any further visits require you to pay a fee. No nature or plants up there, just an arc pool that doesn’t join up in the middle. Not enough chairs or lounges for guests. The pool is in a poor condition. One of the safety panes was completely smashed out and covered with safety tape. There was broken tiles, rust, scummy walls and mould. Really unappealing. I have so many other things to say but I’ve hit my character limit unfortunately! Scammy breakfast experience, bathroom has no privacy (“honey, turn around and don’t watch me on the loo!”)
於 2023 年 12 月住了 3 晚
General Manager 於 2024年1月5日的回應
Dear Valued Guest,Greetings from The Empyrean Nha Trang!Thank you for choosing The Empyrean Nha Trang for your stay during your vacation in Nha Trang. We are deeply regretted to hear about the inconveniences that you had while you were staying with us. As an organization we appreciate and understand that every guest has different requirements and at times we fail to make everyone happy, which occurs across all industries. Rest assured that intensive internal training will be provided to the individual team members to better the service.Once again our apologies for not meeting your expectations. We do hope that in spite of this stay dissatisfaction being not up to the mark we get, we would have you stay with us again to show you the better sides of The Empyrean Nha Trang and bring you a memorable stay for the right reasons.Best Regards,

10/10 優異

Linh

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
One of the best hotel we stayed at in Vietnam. Across from the beach and great restaurant in walking distance. The staff was helpful and super friendly.
於 2023 年 12 月住了 2 晚
General Manager 於 2024年1月5日的回應
Dear Valued Guest,Greetings from The Empyrean Nha Trang!Thank you for the amazing review. It’s a real pleasure to see that you truly enjoyed your stay with us and we really appreciate your great review. We are happy to provide excellent guest service and we hope to continue meeting your expectations.We very much hope to have the opportunity to welcome you back soon.Best Regards,

10/10 優異

GILRYONG

家人同遊, 多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
General Manager 於 2024年1月5日的回應
Dear Valued Guest,Greetings from The Empyrean Nha Trang!Thank you for the amazing review. It’s a real pleasure to see that you truly enjoyed your stay with us and we really appreciate your great review. We are happy to provide excellent guest service and we hope to continue meeting your expectations.We very much hope to have the opportunity to welcome you back soon.Best Regards,

6/10 一般

Dale

伴侶同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
The room had a nice view of the beach. A fair price for a nice room. The first room we tried had many roaches all over the floor so we had to move to a different room. The 2nd room had a toilet that was not clean. We almost moved again but it was too late. The Staff gave us a free late checkout as a result and they were very helpful. Overall, it was a very nice stay.
於 2023 年 11 月住了 2 晚
General Manager 於 2024年1月5日的回應
Dear Valued Guest,Greetings from The Empyrean Nha Trang!Thank you for choosing The Empyrean Nha Trang for your stay during your vacation in Nha Trang. We are deeply regretted to hear about the inconveniences that you had while you were staying with us. As an organization we appreciate and understand that every guest has different requirements and at times we fail to make everyone happy, which occurs across all industries. Rest assured that intensive internal training will be provided to the individual team members to better the service.Once again our apologies for not meeting your expectations. We do hope that in spite of this stay dissatisfaction being not up to the mark we get, we would have you stay with us again to show you the better sides of The Empyrean Nha Trang and bring you a memorable stay for the right reasons.Best Regards,

10/10 優異

sangil

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 11 月住了 1 晚
General Manager 於 2024年1月5日的回應
Dear Valued Guest,Greetings from The Empyrean Nha Trang!Thank you for the amazing review. It’s a real pleasure to see that you truly enjoyed your stay with us and we really appreciate your great review. We are happy to provide excellent guest service and we hope to continue meeting your expectations.We very much hope to have the opportunity to welcome you back soon.Best Regards,

10/10 優異

KYUNGHYE

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
바닷가뷰로 했는데 너무조용하고 깨끗했어요 수영장도 너무 멋졌구요 다음에도. 또 올꺼에요
於 2023 年 9 月住了 5 晚

10/10 優異

SU JIN

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚

8/10 不錯

Naeun

於 2023 年 8 月住了 2 晚

4/10 欠佳

Meike

家人同遊
讚好：整潔度和設施服務
不滿：職員與服務
Mal abgesehen davon, dass das Personal nicht wirklich freundlich war, hatten wir weder warmes Wasser im Bad noch einen funktionierenden Safe, zudem war der Boden des Zimmers unter den Betten sehr dreckig. Am Dachpool dröhnt Partymusik, zudem darf man nur einmal am Tag hin. Wirklich gut war das Frühstück und die Qualität der Betten. Für das Geld hatten wir weitaus bessere Unterkünfte, wir würden nicht wieder kommen.
於 2023 年 8 月住了 5 晚
Daniel Trần 於 2023年8月30日的回應
Dear Valued Guest,Greetings from The Empyrean Nha Trang!Thank you for choosing The Empyrean Nha Trang for your stay during your vacation in Nha Trang. We are deeply regretted to hear about the inconveniences that you had while you were staying with us. As an organization we appreciate and understand that every guest has different requirements and at times we fail to make everyone happy, which occurs across all industries. Rest assured that intensive internal training will be provided to the individual team members to better the service.Once again our apologies for not meeting your expectations. We do hope that in spite of this stay dissatisfaction being not up to the mark we get, we would have you stay with us again to show you the better sides of The Empyrean Nha Trang and bring you a memorable stay for the right reasons.Best Regards,

2/10 很差

Kira Bitten

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Avoid this place at all costs!!
I recently stayed at The Empyrean, a supposedly 5-star hotel in Nha Trang, Vietnam, and let me tell you, it was a complete disaster from start to finish. Firstly, upon returning to our room after housekeeping had been in, we were shocked to find our hotel room door was open and unlocked. Anyone could have walked in and taken our belongings. To make matters worse, we discovered that the safety box in our room was unlocked and left open after room service had supposedly tidied up. Nothing appeared to be missing, but our things was definitely messed around. We felt violated and insecure during the rest of our stay. Besides that, the website failed to mention the nightly club music that blared from the top floor from 8:00 PM to 1:00 AM. Despite countless complaints to the reception, nothing was done to address the problem. The staff in general were beyond terrible. Slow, unhelpful, and perpetually glum - it was as if they didn't want to be there at all. When we reported the door and safety box incidents, we wasted nearly four hours dealing with unresponsive staff who seemed uninterested in our concerns. Another annoyance is the elevator system. To reach the top-floor pool (which you can only do once a day), you have to descend to the first floor, go to the reception and then ascend all the way to the 40th floor. And when you want to return to your room, the absurdity continues. Also the elevator stops at almost every floor, to pick up more people, so it takes forever.
於 2023 年 7 月住了 5 晚
Daniel Trần 於 2023年8月7日的回應
Dear Valued Guest,Greetings from The Empyrean Nha Trang!Thank you for choosing The Empyrean Nha Trang for your stay during your vacation in Nha Trang. We are deeply regretted to hear about the inconveniences that you had while you were staying with us. As an organization we appreciate and understand that every guest has different requirements and at times we fail to make everyone happy, which occurs across all industries. Rest assured that intensive internal training will be provided to the individual team members to better the service.Once again our apologies for not meeting your expectations. We do hope that in spite of this stay dissatisfaction being not up to the mark we get, we would have you stay with us again to show you the better sides of The Empyrean Nha Trang and bring you a memorable stay for the right reasons.Best Regards,

8/10 不錯

Sun Keun

家人同遊
讚好：職員與服務和客房舒適度
전체적으로 직원은 매우 친절합니다
於 2023 年 7 月住了 2 晚
Daniel Trần 於 2023年8月7日的回應
Dear Valued Guest,Greetings from The Empyrean Nha Trang!Thank you for the five stars and the amazing review. It’s a real pleasure to see that you truly enjoyed your stay with us and we really appreciate your great review. We are happy to provide excellent guest service and we hope to continue meeting your expectations.We very much hope to have the opportunity to welcome you back soon.Best Regards,Daniel Tran

6/10 一般

YOSUKE

多人同遊
讚好：整潔度、住宿狀況和客房舒適度
景色ぐ最高
ニャチャンビーチ沿いのホテルで、景色は最高でした。設備も特に問題無かったと思います。 朝食も種類が多く、問題無かったです。 ただ、2泊3日のうち部屋の掃除が一度も無かった事が残念でした。
於 2023 年 5 月住了 2 晚
Daniel Trần 於 2023年5月24日的回應
Dear Valued Guest,Greetings from The Empyrean Nha Trang!Thank you for choosing The Empyrean Nha Trang for your stay during your vacation in Nha Trang. We are deeply regretted to hear about the inconveniences that you had while you were staying with us. As an organization we appreciate and understand that every guest has different requirements and at times we fail to make everyone happy, which occurs across all industries. Rest assured that intensive internal training will be provided to the individual team members to better the service.Once again our apologies for not meeting your expectations. We do hope that in spite of this stay dissatisfaction being not up to the mark we get, we would have you stay with us again to show you the better sides of The Empyrean Nha Trang and bring you a memorable stay for the right reasons.

8/10 不錯

Minh

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Khách sạn tốt, có điều chờ thang máy lâu
於 2023 年 4 月住了 2 晚
Empyrean Team 於 2023年6月7日的回應
Kính chào Quý khách,Cảm ơn Quý khách đóng góp ý kiến cho Khách sạn để cải thiện dịch vụ mỗi ngày. Rất mong có cơ hội được chào đón quý khách trong tương lai. Chúc quý khách nhiều niềm vui và sức khỏe trong cuộc sống. Trân Trọng,

10/10 優異

Donghee

於 2023 年 5 月住了 2 晚
Daniel Trần 於 2023年6月7日的回應
Kính chào Quý Khách,Cám ơn Quý Khách đã lựa chọn The Empyrean Nha Trang là nơi nghỉ dưỡng khi đến với thành phố biển Nha Trang. Chúng tôi rất vui khi Quý Khách đã có những trải nghiệm tuyệt vời tại khách sạn. Chúng tôi rất hạnh phúc khi nhận được những phản hồi tốt từ Quý khách, đây là động lực to lớn để chúng tôi không ngừng hoàn thiện và phát triển dịch của mình.Kính chúc quý khách sức khòe và hân hạnh được đón tiếp Quý khách trong thời gian tới.

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 4 月住了 2 晚
Empyrean Team 於 2023年5月11日的回應
Dear Valued Guest,Greetings from The Empyrean Nha Trang!Thank you for the five stars and the amazing review. It’s a real pleasure to see that you truly enjoyed your stay with us and we really appreciate your great review. We are happy to provide excellent guest service and we hope to continue meeting your expectations.We very much hope to have the opportunity to welcome you back soon.Best Regards,

8/10 不錯

YEONCHEOL

於 2023 年 3 月住了 2 晚
The Empyrean Nha Trang 於 2023年4月6日的回應
Dear Yeoncheol, Thank you for staying with us. We look forward to welcoming you back in another journey with better experience at our hotel.With our best regards,

10/10 優異

Seo Woo

讚好：職員與服務、住宿狀況和客房舒適度
Everything was great, the location, service, and amenities. However, the sewer order bothered me a bit.
於 2023 年 3 月住了 2 晚
The Empyrean Nha Trang 於 2023年4月6日的回應
Dear Seo Woo, Thank you for your kind review about The Empyrean Nha Trang. We look forward to welcoming you in the soonest time. Best regards,

10/10 優異

jim

於 2023 年 3 月住了 5 晚
Empyrean Team 於 2023年5月11日的回應
Dear Valued Guest,Greetings from The Empyrean Nha Trang!Thank you for the five stars and the amazing review. It’s a real pleasure to see that you truly enjoyed your stay with us and we really appreciate your great review. We are happy to provide excellent guest service and we hope to continue meeting your expectations.We very much hope to have the opportunity to welcome you back soon.Best Regards,

10/10 優異

jim

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great place next to everything
The Empyrean Nha Trang 於 2023年4月1日的回應
Dear Jim, Thank you for staying with us. We look forward to welcoming you back in another journey with better experience at our hotel.With our best regards,

10/10 優異

HYEBIN

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
엘리베이터가 느려서 불편했던 거 빼곤 다 좋앗아요
於 2023 年 3 月住了 1 晚
The Empyrean Nha Trang 於 2023年3月14日的回應
Dear Hyebin, Thank you for staying with us. We look forward to welcoming you back in another journey with better experience at our hotel.With our best regards,

2/10 很差

Jenny

家人同遊
讚好：整潔度
不滿：職員與服務和住宿狀況
Our room was locked on level 37A. It was a strong smell in the room that we couldn’t figure out what it is. We tried to open the window to get some fresh air, but it didn’t help. After 2 days of suffering, we did inform one of the receptionist staff members, his name is Dang, it was a wasted if my time. He promised to provide us some air freshener or move us to another room, and yes, the air freshener never arrived nor we heard or see him again. The worst experience ever. The system of two hotels- Panorama and The Empyrean Nha Trang are very confusing and chaotic. It was not a pleasure stay at all.
於 2023 年 2 月住了 3 晚
The Empyrean Nha Trang 於 2023年2月27日的回應
Dear Ms. Jenny,First of all, thank you for choosing us and sharing your feedback of the most recent stay at our hotel. We are sorry to hear that the room cleanliness was at a short fallen to your experience. Once we were reported the smell of your room, we did offer to change the room but you refused because that was the last night of your stay. Instead, our Housekeeping team came to your room and asked if we could use some air freshener but your roommate also declined. We guess that there should be a mis-communication while trying to solve the problem.Once again, we're truly sorry for the experience you had while staying with us. Our team has been reminded to ensure the standard service is delivered to all the guests.We look forward to welcoming you back to the hotel in the near future.Best regards,

10/10 優異

Sangwon

於 2022 年 12 月住了 1 晚
The Empyrean Nha Trang 於 2023年2月14日的回應
Dear Sangwon, Thank you for staying with us. We look forward to welcoming you back in another journey with better experience at our hotel.With our best regards,

10/10 優異

heesuk

於 2023 年 1 月住了 1 晚
The Empyrean Nha Trang 於 2023年1月16日的回應
Xin chao Heesuk,We are very happy to have a great opportunity to welcome you to The Empyrean Nha Trang and thank you for taking the time to share your feedback regarding your last stay at our property. It is our great pleasure to read that your recent visit at our hotel was enjoyable. Thank you again for your support, and we hope your next visit will be as pleasant as the previous one or even better. Best regards,

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
於 2023 年 1 月住了 4 晚
The Empyrean Nha Trang 於 2023年1月16日的回應
Dear Sir/Madam,We are very happy to have a great opportunity to welcome you to The Empyrean Nha Trang and thank you for taking the time to share your feedback regarding your last stay at our property. It is our great pleasure to read that your recent visit at our hotel was enjoyable. Thank you again for your support, and we hope your next visit will be as pleasant as the previous one or even better. Best regards,

6/10 一般

Mimmi

讚好：整潔度、職員與服務和住宿狀況
Bra läge, frustrerande hissar
Fint och rent hotell med bra läge. Få hissar är aktiva och det är extremt långa väntetider och det finns inga trappor att ta. Hissarna är därför packade. Vi reste med ett annat par som fick ett större rum för samma kostnad, men vi fick ett annat rum när vi påpekade det, så det sköttes bra.
於 2022 年 12 月住了 5 晚
The Empyrean Nha Trang 於 2023年1月10日的回應
Xin chao Mimmi,Thank you for staying with us.First of all, we're so sorry to know that your stay was not incomplete because of the room difference between groups. Due to the design of the building, the room structure and the room size will be different amoung the same room type. Our Front Office Team acknowleged the problem and did an action by offering you to another room category as a compensation.Once again, we do hope for your understanding and hope that we could have another chance to welcome you back to our hotel another time.Wish you all the best,

4/10 欠佳

Pål

家人同遊
讚好：整潔度
不滿：客房舒適度
Misleading information
Misleading information in the room description. It tells the rooms are suitable for 4 people, but it only has beds for 2. They could offer us one extra bed (still only bed for 3) but would charge us almost 50% of the room price for one bed even we had already been charged for extra guests. Really disappointed at hotels.com which couldn't solve the problem for us. 1000 rooms and 6 elevators and some out of service. A lot of waiting and stuffed elevators. 2 elevators are reserved for the top floor pool/bar area. The pool area on the top is free for hotel guests, but only until 16:00. Then the pool closes and you have to pay to get up. Never experienced anything like it on any other hotels I've stayed. They have good breakfast and friendly staff, but it's not good enough to make us go back again. Will not recommend more than 2 people in one room, if more find another place
於 2022 年 12 月住了 9 晚
The Empyrean Nha Trang 於 2022年12月29日的回應
Dear Pal,Greetings from The Empyrean Nha Trang. First of all, we're so sorry to hear about your bad experience while staying with us last time. Regarding your concern with the bed configuration and the capacity of the room, kindly be informed that all of our rooms could accommodate 02 adults and 02 children under 12 years old sharing the existing bed(s). Extra bed is added in case guests request or make reservation directly on the website and extra charge is applied. Besides that, it is our regret that your executive benefits experience was not as impeccable as it should have been. Please accept our sincere apologies for the service shortfall you described and negative impression caused. We look forward to the immense pleasure of welcoming you back to the resort in the near future as we strive to serve you better on your next visit.Best regards,

6/10 一般

Tina

家人同遊
讚好：設施服務和住宿狀況
Likes: ocean view from some rooms, 2-3 mins walk to the beach, walking distance to restaurants
The Arena Cam Ranh Resort 於 2022年12月26日的回應
Dear Tina,Greetings from The Arena Cam Ranh Resort.First of all, we would like to thank you for your time and your constructive feedback. It is our regret that your executive benefits experience was not as impeccable as it should have been.Please accept our sincere apologies for the service shortfall you described and negative impression caused.We look forward to the immense pleasure of welcoming you back to the resort in the near future as we strive to serve you better on your next visit.Best regards,

10/10 優異

Kaho

10/10 優異

Rebecca

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
10 av 10
Utmärkt hotell. Finns inget att klaga på förutom väntetid vid hissarna.
於 2022 年 11 月住了 4 晚
The Empyrean Nha Trang 於 2022年12月2日的回應
Dear Rebecca,We are very happy to have a great opportunity to welcome you to The Empyrean Nha Trang and thank you for taking the time to share your feedback regarding your last stay at our property. It is our great pleasure to read that your recent visit at our hotel was enjoyable. Thank you again for your support, and we hope your next visit will be as pleasant as the previous one or even better. Best regards,

10/10 優異

Muwon

於 2022 年 11 月住了 2 晚
The Empyrean Nha Trang 於 2022年11月24日的回應
Dear Mr. Park,We are very happy to have a great opportunity to welcome you to The Empyrean Nha Trang and thank you for taking the time to share your feedback regarding your last stay at our property. It is our great pleasure to read that your recent visit at our hotel was enjoyable. Thank you again for your support, and we hope your next visit will be as pleasant as the previous one or even better. Best regards,

8/10 不錯

YEON HWA

於 2022 年 11 月住了 1 晚
The Empyrean Nha Trang 於 2022年11月23日的回應
Dear Ms. Song,We are very happy to have a great opportunity to welcome you to The Empyrean Nha Trang and thank you for taking the time to share your feedback regarding your last stay at our property. It is our great pleasure to read that your recent visit at our hotel was enjoyable. Thank you again for your support, and we hope your next visit will be as pleasant as the previous one or even better. Best regards,

8/10 不錯

Thu-Lan

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Safety, convenient location.
於 2022 年 11 月住了 1 晚
The Empyrean Nha Trang 於 2022年11月17日的回應
Dear Ms. Thu Lan,We are very happy to have a great opportunity to welcome you to The Empyrean Nha Trang and thank you for taking the time to share your feedback regarding your last stay at our property. It is our great pleasure to read that your recent visit at our hotel was enjoyable. Thank you again for your support, and we hope your next visit will be as pleasant as the previous one or even better.Best regards,

10/10 優異

Bill

10/10 優異

SUNG UNG

於 2022 年 10 月住了 1 晚
The Empyrean Nha Trang 於 2022年10月10日的回應
Dear Mr. Park,We are very happy to have a great opportunity to welcome you to The Empyrean Nha Trang and thank you for taking the time to share your feedback regarding your last stay at our property. It is our great pleasure to read that your recent visit at our hotel was enjoyable. Thank you again for your support, and we hope your next visit will be as pleasant as the previous one or even better.Best regards,

10/10 優異

Michael

讚好：整潔度、住宿狀況和客房舒適度
Excellent
Very well priced with all amenities Breakfast was fantastic catering for all tastes. Across the road from the beach. Definately come back
於 2022 年 9 月住了 2 晚
The Empyrean Nha Trang 於 2022年10月4日的回應
Dear Michael,We are very happy to have a great opportunity to welcome you to The Empyrean Nha Trang and thank you for taking the time to share your feedback regarding your last stay at our property. It is our great pleasure to read that your recent visit at our hotel was enjoyable. Thank you again for your support, and we hope your next visit will be as pleasant as the previous one or even better.Best regards,

10/10 優異

stephen

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Amazing views from room. Exceptional service and food. Made to feel really special. Perfect stay for business and pleasure.
於 2021 年 4 月住了 2 晚
General Manager 於 2021年4月12日的回應
Dear Stephen, We very much appreciate your valuable time spent to share the review about your most recent stay at our Eastin Grand Hotel Nha Trang. Thank you for your recommendation. We look forward to welcoming you back in the next trip to Nha Trang! With my best regards, Leon Dolle General Manager

8/10 不錯

Chiehmin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 4 月住了 2 晚
General Manager 於 2021年4月12日的回應
Dear Chiehmin, Thank you for staying with us. We look forward to welcoming you back in another journey with better experience at our hotel. All the best! Leon Dolle