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"I'm sorry to say that this experience was not at all what we expected. The lobby is beautiful, however the rooms show signs of significant deterioration (water damage). The bathrooms are old and use water from the hotspring - though commendable from an eco perspective this means smelly showers (sulfur) which is an unpleasant experience. The staff were very kind, however training needs improvement as the service was disjointed and awkward. Last but not least our "balcony" room overlooked the roadway and several dilapidated buildings used for staff parking. I can deeply appreciate the historical significance of the location, however the facilities are not worth the price and require significant investment to bring them up to standard. "

"The spa was nice "

"The room was nice. The hotel has a great view as described and is so relaxing. The staff was so friendly and helpful. The only thing is it is in a bit of a food desert. The town is overcrowded and the hotel itself has very little food especially if the restaurant is booked. Highly recommend bringing food with you here. "

"Fuji is visible from the hotel "

"Excellent experience for my whole family. We especially enjoyed the personalized service, delicious BBQ and breakfast, unique outdoor sauna, hand-ground coffee in room, excellent selection of unique & local fruity alcoholic beverages in the fridge, heated beds (so comfortable!), hammock, and strong air conditioning. "

"It was our fourth time at the hotel and the buffet always surprises us with new items on the menu. Everything was on point. "

"The sink wouldn’t drain and the shower flooded the bathroom. Breakfast included a styrofoam container with cold sandwiches and curdled yogurt. Roughly half of the igloos were damaged and held together with duct tape. "

"The staff was very unhelpful in difficulties we had around our booking, caused by major transportation disruptions beyond our control in Japan, and rude to my wife when she tried over 5 times to contact and remediate the situation. I would never recommend this as a '5 star, glamp' hotel. Service levels are 1 star. "

"Great stay. I enjoyed the traditional Ryokan style room. The hotel has 2 onsen baths which stayed open late into the night."