外觀

布盧明頓/諾默爾海雅凱悅嘉軒酒店的評價

3.5 out of 5
布盧明頓/諾默爾海雅凱悅嘉軒酒店
200 Broadway Avenue, Normal, IL

評價

9.2

卓越

10 分評分,優異;1000 則評價中有 732 則" "
8 分評分,不錯;1000 則評價中有 162 則" "
6 分評分,一般;1000 則評價中有 55 則" "
4 分評分,欠佳;1000 則評價中有 21 則" "
2 分評分,很差;1000 則評價中有 30 則" "

9.4/10 

整潔度

9.4/10 

職員與服務

9.0/10 

設施服務

9.4/10 

住宿狀況

9.0/10 

環保程度

評價

10/10 優異

Min Huei

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
交通與服務
在Normal總車站對面很方便 前台人員及總經理非常的親切
於 2019 年 6 月住了 1 晚

10/10 優異

Steven (Charleston)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月24日的回應
Dear Steven, Thank you for your outstanding rating! We are glad that we exceeded all of your expectations and that you loved your time at our hotel. Our team will be delighted to hear your feedback. Thank you again for taking the time to share your experience with others, and we look forward to many more visits to Hyatt Place Bloomington/Normal. Hunter Ellis,General Manager

10/10 優異

Maureen

讚好:整潔度、職員與服務和住宿狀況
First time staying will stay again. Normally stay across the street but my stay at the Hyatt has changed my mind in my choices. Friendly staff, clean rooms, tasty breakfast.
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月24日的回應
Dear Maureen, Thank you for the excellent review of your stay at Hyatt Place Bloomington/Normal. We are thrilled to read that you loved our immaculate accommodations in addition to our devoted associates. We appreciate you mentioning the delicious breakfast we served. It was a pleasure serving you, and we look forward to welcoming you back again.Hunter Ellis,General Manager

10/10 優異

Christine (Maplewood)

於 2024 年 4 月住了 1 晚
Hunter Ellis General Manager 於 2024年4月29日的回應
Dear Christine, Thank you for your outstanding review! We are glad that we exceeded all of your expectations and that you loved your time at our hotel. Our team will be delighted to hear your feedback. Thank you again for taking the time to share your experience with others, and we look forward to many more visits to Hyatt Place Bloomington/Normal. Hunter EllisGeneral Manager

10/10 優異

Michelle

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was a great stay! Convenient to ISU and parking across the street was easy.
於 2024 年 4 月住了 1 晚
GENERAL MANAGER 於 2024年4月9日的回應
Dear Michelle, We appreciate you sharing your thoughtful feedback. We couldn't agree with you more; our convenient location is perfect for exploring all that our area has to offer! Thank you for choosing Hyatt Place Bloomington/Normal, and we look forward to having the pleasure of welcoming you back soon.Hunter Ellis,General Manager

10/10 優異

Jasmine

家人同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Customer service was great.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月3日的回應
Dear Jasmine, Thank you for the five-star review of Hyatt Place Bloomington/Normal. We are thrilled to read about your fantastic stay and how much you enjoyed our hospitality. Our team is dedicated to delivering an excellent experience for all of our guests, and it will be an honor to pass along your compliments. Thank you again; we look forward to welcoming you back on your next visit to the area.Hunter EllisGeneral Manager

10/10 優異

Kate

家人同遊
讚好:整潔度、職員與服務和住宿狀況
This was conviently close to ISU.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月2日的回應
Dear Kate, We appreciate you sharing your thoughtful feedback with other travelers. We couldn't agree with you more; our convenient location is perfect for exploring all that our area has to offer! Thank you for choosing Hyatt Place Bloomington/Normal, and we hope to have the pleasure of welcoming you back soon.Hunter EllisGeneral Manager

10/10 優異

Donald

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Walking distance to ISU campus
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月1日的回應
Dear Donald, We appreciate you sharing your thoughtful feedback with other travelers. It's great to read that our location close to the ISU campus was convenient for your stay. Thank you for choosing Hyatt Place Bloomington/Normal, and we hope to have the pleasure of welcoming you back soon.Hunter EllisGeneral Manager

10/10 優異

Aaron

讚好:整潔度和住宿狀況
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月30日的回應
Dear Aaron, Thank you for the perfect rating. We are glad you had a wonderful time at Hyatt Place Bloomington/Normal. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Hunter EllisGeneral Manager

10/10 優異

Holly (Longmont)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Clean and modern, loved the various tables and chairs in lobby with fireplace
於 2024 年 3 月住了 2 晚
General Manager 於 2024年3月28日的回應
Dear Holly, Thank you for your outstanding review! We are delighted to read you liked your clean accommodations and that our amenities met your expectations. Thank you again for taking the time to share your experience with others, and we look forward to many more visits to Hyatt Place Bloomington/Normal. Hunter EllisGeneral Manager

8/10 不錯

Nancy

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We liked the location, the breakfast was very good. The only downfall was the pool was to cold.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月25日的回應
Dear Nancy, Thank you for being our guest at Hyatt Place Bloomington/Normal. We are delighted to read that you loved our fantastic location along with the delicious breakfast we serve. Having said that, we have taken additional note of your comments regarding the pool as we strive to improve our guest satisfaction. It was a pleasure to host your visit, and we hope you will return soon.Hunter Ellis, General Manager

10/10 優異

Gary

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月27日的回應
Dear Gary, Thank you for choosing Hyatt Place Bloomington/Normal and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Hunter EllisGeneral Manager

10/10 優異

Sarah

家人同遊
Building was conveniently located by ISU. Food options were ok. Bacon was not labeled but it was not true bacon, maybe turkey bacon. Bacon should have been marked. Yogurt was not marked either, should have been. I was looking for Greek yogurt.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月25日的回應
Dear Sarah, We appreciate you sharing your thoughtful feedback with other travelers. We couldn't agree with you more; our convenient location is perfect for exploring all that our area has to offer! Having said that, we appreciate your feedback regarding the concerns you had with the food as we are dedicated to maintaining a high standard of service for our guests. Thank you for choosing Hyatt Place Bloomington/Normal, and we hope to have the pleasure of welcoming you back soon.Hunter Ellis, General Manager

2/10 很差

MICHAEL

親子同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
Paid high dollar to stay here. I expected more for the price. Room was filthy. Stains on the sheets. Bathroom door didn’t close all the way and lock. Furniture looked like it hasn’t been cleaned in years. Spills not wiped down. Sticky handles. The only thing we need to work was the mini fridge for my daughter’s snacks and water (was there for a gymnastics tournament) But that was a fail. Didn’t work and looked like it hasn’t worked in years. Long story shorter not worth the money. Wouldn’t recommend anyone stay here. The first hostess was nice but the second we had a conversation with was rude.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月25日的回應
Dear Michael, Thank you for the review and for choosing our hotel. We sincerely apologize that you were not entirely satisfied with the quality and condition of your accommodations and for the inconvenience this caused. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We are also sorry for the level of service you received from one of our associates. We take our guest comments seriously, as they will help us enhance the experience for future guests. We hope you will change your mind and give us another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Hunter Ellis,General Manager

10/10 優異

James

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Not many dining options in walking distance.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月11日的回應
Dear James, Thank you for posting your review of Hyatt Place Bloomington/Normal and for your excellent rating. We are glad that we exceeded all of your expectations and that you loved your time at our hotel. We are grateful for your feedback and hope to have the pleasure of welcoming you back soon.Hunter Ellis,General Manager

6/10 一般

Angel

家人同遊
讚好:職員與服務和設施服務
This is a great location. Very close, walkable even, to ISU. Decent food options available from their kitchen and the complimentary breakfast is always a great amenity! Did not care for the very small drop off area in which nobody knew what direction to go in or they were just inconsiderate. Parking across the street was also inconvenient since there's no sky bridge connecting the lot to the hotel. It was free parking though so that was nice! We had a problem with our toilet not flushing and instead of waiting 45 minutes while they worked on it at 7pm, it would have been nice to be offered another room.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月11日的回應
Dear Angel, Thank you for being our guest and sharing your feedback. Although we are glad you liked our convenient location along with the complimentary breakfast and the parking, we are sorry for the inconvenience caused due to the wait time until our associates resolve the concern you had in your bathroom. We always appreciate hearing from our guests and learning what would enhance their visit. We hope to have the opportunity to make sure your next stay is outstanding in every respect.Hunter Ellis,General Manager

10/10 優異

Kayla

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Hunter Ellis General Manager 於 2024年2月27日的回應
Dear Kayla, On behalf of our team at Hyatt Place Bloomington/Normal, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to the city.Hunter EllisGeneral Manager

8/10 不錯

Tatiana (Aurora)

家人同遊
讚好:整潔度、職員與服務和設施服務
Nothing special comes to mind.
於 2024 年 2 月住了 1 晚
General Manager 於 2024年2月23日的回應
Dear Tatiana, Thank you for being our guest at Hyatt Place Bloomington/Normal. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Hunter EllisGeneral Manager

4/10 欠佳

Joseph J.

家人同遊, 寵物同遊
不滿:整潔度、職員與服務和住宿狀況
The guest services stated that the front desk was staffed 24 hours. I took a walk at 3 o’clock in the morning and got locked out. I tried calling nobody answered. I tried knocking. Nobody came in the key wouldn’t work to let me in. My refrigerator didn’t work in my room, and, I called the front desk this morning and it took 15 minutes for somebody to answer and when they did it sounded like I woke them up. They were very rude and just said what do you want. The service here was absolutely an affable. , I called the front desk this morning and it took 15 minutes for somebody to answer and when they did it sounded like I woke them up. They were very rude and just said what do you want. The service here was absolutely a affable. They wouldn’t give me a receipt after saying the night before that I would have a printed receipt upon check out. The shower soaps were busted and there was only a little bit of total paper on a roll and it was it. Very sad that Hyatt standards have fallen so low
於 2024 年 2 月住了 1 晚
General Manager 於 2024年2月22日的回應
Dear Joseph J, Thank you for the review and for choosing our hotel. We are very sorry for the difficulties you had during your stay, and we apologize if we were not responsive to your needs. We strive to provide an outstanding experience to all our guests, and we are disappointed that we did not meet these expectations. We understand your frustration and are grateful for your patience. Regarding your concern about the receipt, we would like to mention that when making a reservation through a third-party website, a receipt is typically given at the same time. If we can be of any further assistance, please let us know; we would be happy to be of service. Thank you for being our guest, and we hope you will choose us again in the future. We appreciate the valuable feedback and hope you will give us a second chance to make a better impression.Hunter EllisGeneral Manager

10/10 優異

Allen

於 2024 年 2 月住了 1 晚
General Manager 於 2024年3月21日的回應
Dear Allen, Thank you for your outstanding rating! We are glad that we exceeded all of your expectations and that you loved your time at our hotel. It was a pleasure accommodating you, and we look forward to many more visits to Hyatt Place Bloomington/Normal. Hunter Ellis,General Manager

10/10 優異

William

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great place to be.
於 2024 年 2 月住了 1 晚
General Manager 於 2024年2月22日的回應
Dear William, Thank you for your outstanding review! We are glad that we exceeded all of your expectations and that you loved your time at our hotel. Our team will be delighted to hear your feedback. Thank you again for taking the time to share your experience with others, and we look forward to many more visits to Hyatt Place Bloomington/Normal. Hunter EllisGeneral Manager

10/10 優異

Kristina

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great stay, everything was clean and the staff was super friendly.
於 2024 年 2 月住了 1 晚
General Manager 於 2024年2月20日的回應
Dear Kristina, Thank you for the five-star nice review of Hyatt Place Bloomington/Normal. We are thrilled to read about your fantastic stay and how much you enjoyed our hospitality. Our team is dedicated to delivering an excellent experience for all of our guests, and it will be an honor to pass along your compliments. Thank you again; we look forward to welcoming you back on your next visit to the area.Hunter EllisGeneral Manager

10/10 優異

Thomas

於 2024 年 2 月住了 4 晚
General Manager 於 2024年3月21日的回應
Dear Thomas, On behalf of our team at Hyatt Place Bloomington/Normal, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to the area.Hunter Ellis,General Manager

10/10 優異

Brandon

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Great property from the moment I was greeted at the desk.
於 2024 年 2 月住了 1 晚
Hunter Ellis General Manager 於 2024年2月13日的回應
Dear Brandon, Thank you for the five-star review of Hyatt Place Bloomington/Normal. We are thrilled to read about your fantastic stay and how much you enjoyed our property and hospitality. Our team is dedicated to delivering an excellent experience for all of our guests, and it will be an honor to pass along your compliments. Thank you again; we look forward to welcoming you back on your next visit to the area.Hunter EllisGeneral Manager

10/10 優異

Edward

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great value for the money.
於 2024 年 2 月住了 2 晚
Hunter Ellis General Manager 於 2024年2月13日的回應
Dear Edward, Thank you for choosing Hyatt Place Bloomington/Normal for your recent stay. We work hard to make sure our guests have a comfortable and memorable stay with us. We are so pleased that we exceeded all of your expectations and that you found us to be a great value. We would be delighted to accommodate you again in the future and hope that you will revisit soon.Hunter EllisGeneral Manager

10/10 優異

Scott

讚好:整潔度、職員與服務和住宿狀況
Location and parking very convenient
於 2024 年 2 月住了 1 晚
Hunter Ellis General Manager 於 2024年2月13日的回應
Dear Scott, We appreciate you sharing your thoughtful feedback with other travelers. We couldn't agree with you more; our convenient location is perfect for exploring all that our area has to offer! We are also glad you found our parking convenient. Thank you for choosing Hyatt Place Bloomington/Normal, and we hope to have the pleasure of welcoming you back soon.Hunter EllisGeneral Manager

2/10 很差

jeremy

不滿:住宿狀況
於 2024 年 2 月住了 1 晚
General Manager 於 2024年2月9日的回應
Dear Jeremy, Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit.Hunter EllisGeneral Manager

10/10 優異

Gerald

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Close to everything
於 2024 年 2 月住了 1 晚
Hunter Ellis General Manager 於 2024年2月8日的回應
Dear Gerald, We appreciate you sharing your thoughtful feedback with other travelers. We couldn't agree with you more; our convenient location is perfect for exploring all that our area has to offer! Thank you for choosing Hyatt Place Bloomington/Normal, and we hope to have the pleasure of welcoming you back soon.Hunter EllisGeneral Manager

10/10 優異

Tara

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This is the hotel to stay at when visiting Bloomington/Normal!
於 2024 年 2 月住了 1 晚
Hunter Ellis General Manager 於 2024年2月5日的回應
Dear Tara, Thank you for the kind words about your most recent visit to Hyatt Place Bloomington/Normal. We will be sure to share your review with all of our associates. Thank you again for making us your home away from home. We look forward to your next stay.Hunter EllisGeneral Manager

10/10 優異

jonathan (wheaton)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
clean and well kept hotel with easy access to lots of dining
於 2024 年 1 月住了 1 晚
Hunter Ellis General Manager 於 2024年1月30日的回應
Dear Jonathan, We appreciate you sharing your thoughtful feedback with other travelers. We couldn't agree with you more; our convenient location is perfect for exploring all that our area has to offer! We are also glad you found our property completely spotless, and we will share your kind compliments with our team.Thank you for choosing Hyatt Place Bloomington/Normal, and we hope to have the pleasure of welcoming you back soon.Hunter EllisGeneral Manager

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Quick trip, very comfortable and clean. Love that there was a Starbucks in the same building!
於 2024 年 1 月住了 1 晚
General Manager 於 2024年1月25日的回應
Dear Valued Guest, Thank you for your outstanding review! We are glad that we exceeded all of your expectations and that you loved your time at our hotel. Our team will be delighted to hear your feedback. Thank you again for taking the time to share your experience with others, and we look forward to many more visits to Hyatt Place Bloomington/Normal. Hunter EllisGeneral Manager

10/10 優異

Lisa

讚好:整潔度、職員與服務、設施服務和住宿狀況
Stay was mostly good, clean facilities but was placed in adjoining room and the people next door were extremely loud at 6 am. The noise in the hallway was loud as well.
於 2023 年 12 月住了 1 晚
General Manager 於 2024年1月23日的回應
Dear Lisa, Thank you for the review of Hyatt Place Bloomington/Normal. We are thrilled to read about your comfortable stay and liked the clean accommodations. However, please accept our apologies for the noise disturbances you experienced from nearby guests. We are disappointed that we were not aware of these concerns, as we would have been happy to try and resolve the issue or move you to another suite. In the future, please know our front desk staff is always available to help make you as comfortable as possible. Thank you again; we look forward to welcoming you back on your next visit to the area.Hunter EllisGeneral Manager

10/10 優異

TIMOTHY

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚
General Manager 於 2024年1月23日的回應
Dear Timothy, Thank you so much for the perfect rating of your time at Hyatt Place Bloomington/Normal. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area.Hunter EllisGeneral Manager

10/10 優異

James (OCONOMOWOC)

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚
General Manager 於 2024年1月21日的回應
Dear James,Thank you for choosing Hyatt Place Bloomington/Normal. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Hunter EllisGeneral Manager

6/10 一般

Becki

家人同遊
讚好:整潔度、職員與服務和住宿狀況
不滿:客房舒適度
No sleep
Stayed here before and had no issues. However this time our room was directly across the street from the parking garage and the loud humming sound coming from it kept us up All night. Room 310.. STAY AWAY.
於 2024 年 1 月住了 1 晚
General Manager 於 2024年1月20日的回應
Dear Becki,Thank you for your comments about our hotel and for choosing us once again. We value your rating. However, please accept our apologies for the noise disturbances you experienced due to the parking garage across the street. We are disappointed that we were not aware of these concerns, as we would have been happy to try and resolve the issue or move you to another suite. In the future, please know our front desk staff is always available to help make you as comfortable as possible. We hope to have another opportunity to welcome you back to our hotel on your next visit to the area.Hunter EllisGeneral Manager

10/10 優異

Rachel

於 2024 年 1 月住了 1 晚
General Manager 於 2024年1月12日的回應
Dear Rachel, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Hyatt Place Bloomington/Normal, and we look forward to welcoming you back soon.Hunter EllisGeneral Manager

10/10 優異

Christopher

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Stayed for two nights for a business trip - location was near our project and parking was convenient and free.
於 2024 年 1 月住了 2 晚
General Manager 於 2024年1月11日的回應
Dear Christopher,Thank you for your outstanding review and for choosing us while you were here for business! We are glad that we exceeded all of your expectations with our location and complimentary parking. Thank you again for taking the time to share your experience with others, and we look forward to many more visits to Hyatt Place Bloomington/Normal. Hunter EllisGeneral Manager

10/10 優異

Courtney

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
General Manager 於 2024年1月10日的回應
Dear Courtney,Thank you for choosing to stay with us and for leaving your rating. We're delighted to know that you had a great experience here at Hyatt Place Bloomington/Normal. We look forward to welcoming you back on your next visit.Hunter EllisGeneral Manager

10/10 優異

Addison

於 2024 年 1 月住了 1 晚
General Manager 於 2024年1月24日的回應
Dear Addison, Thank you for the perfect rating. We are glad you had a wonderful time at Hyatt Place Bloomington/Normal. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Hunter EllisGeneral Manager

10/10 優異

Gary

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Hunter Ellis General Manager 於 2024年1月4日的回應
Dear Gary, We are delighted you enjoyed your stay at Hyatt Place Bloomington/Normal. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the city. Hunter EllisGeneral Manager

8/10 不錯

Nancy

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Hunter Ellis General Manager 於 2024年1月4日的回應
Dear Nancy, Thank you for choosing Hyatt Place Bloomington/Normal. We were pleased that we exceeded your expectations during your visit to the city. Thank you for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay. Hunter EllisGeneral Manager

10/10 優異

Kim

於 2023 年 12 月住了 2 晚
General Manager 於 2024年1月21日的回應
Dear Kim,Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Hyatt Place Bloomington/Normal; we hope to see you again soon. Hunter EllisGeneral Manager

6/10 一般

Shona

伴侶同遊
讚好:職員與服務
不滿:整潔度和住宿狀況
We stayed here 2 nights ago and found it so clean, updated and nice. We chose to stay here again because of that. However tonight our room is not as clean as I would want. There is a broken drawer, a door off its hinges, the lamp won't work and shower is out of soap. We will probably not stay here again.
於 2023 年 12 月住了 1 晚
General Manager 於 2024年2月1日的回應
Dear Shona, Thank you for your loyalty and for sharing your feedback. We sincerely apologize for the inconvenience you encountered with your room. Your comfort is paramount to us, and we regret not meeting your expectations. Rest assured, your comments will be addressed with the appropriate teams to ensure the overall guest experience. We appreciate your patience and understanding, and we hope you will consider giving us another chance to regain your trust on a future visit.Hunter Ellis,General Manager

4/10 欠佳

真實旅客

家人同遊
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Unpleasant!!
Location great for uptown Normal. Ellie at front desk 5 star otherwise can not recommend. Place was not clean, trash overflowing in lobby and other areas. No maid service even after asking repeatedly. Will not stay there again.
於 2023 年 12 月住了 3 晚
General Manager 於 2024年1月1日的回應
Dear Guest,Thank you for your recent review online. We sincerely apologies for the inconvenience caused to you. Our main goal is to offer an exceptional stay for our guests with clean accommodations and a responsive staff. After reading the details of your time with us, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. We encourage you to stay with us once again so we can provide you with the flawless visit you deserve.Hunter EllisGeneral Manager

10/10 優異

James

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Between Christmas and New Years.
Staying downtown in this hotel was a good experience. Several restaurants nearby. Excellent facilities. Large common area for visiting with friends.
於 2023 年 12 月住了 1 晚
General Manager 於 2023年12月29日的回應
Dear James, We appreciate you sharing your thoughtful feedback with other travelers. We couldn't agree with you more; our convenient location is perfect for exploring all that our area has to offer! Thank you for choosing Hyatt Place Bloomington/Normal, and we hope to have the pleasure of welcoming you back soon.Hunter Ellis,General Manager

10/10 優異

Meghan (Chicago)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
General Manager 於 2023年12月24日的回應
Dear Meghan, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Hyatt Place Bloomington/Normal. We look forward to your return and wish you all the best with your future travels.Hunter Ellis,General Manager

10/10 優異

Kenneth

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
General Manager 於 2023年12月24日的回應
Dear Kenneth, Thank you for choosing Hyatt Place Bloomington/Normal. We were pleased that we exceeded your expectations during your visit to the city. Thank you for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Hunter Ellis,General Manager

10/10 優異

Ron

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel, near trendy food distrcucr
Staff was very helpful straightening out an issue (one we created lol) lots of parking with MANY free EV chargers. A block from a trendy area with bars, restaurants.
於 2023 年 12 月住了 1 晚
General Manager 於 2023年12月22日的回應
Dear Ron,We appreciate you sharing your thoughtful feedback with other travelers. We couldn't agree with you more; our convenient location is perfect for exploring all that our area has to offer! We take great pride in delivering friendly, professional service to all our guests, so we appreciate your complimentary remarks. Thank you for choosing Hyatt Place Bloomington/Normal, and we hope to have the pleasure of welcoming you back soon.Hunter EllisGeneral Manager

10/10 優異

Ron

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
General Manager 於 2023年12月22日的回應
Dear Ron,We are thrilled you had an excellent stay at Hyatt Place Bloomington/Normal, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Hunter EllisGeneral Manager

10/10 優異

Brian

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
I've stayed here many times and I've always had an enjoyable stay. The staff is always friendly.
於 2023 年 12 月住了 1 晚
General Manager 於 2023年12月19日的回應
Dear Brian,Thank you for the review of Hyatt Place Bloomington/Normal and for making us your home away from home. We are thrilled to read about your fantastic stay and how much you enjoyed our hospitality. Our team is dedicated to delivering an excellent experience for all of our guests, and it will be an honor to pass along your compliments. Thank you again; we look forward to welcoming you back on your next visit to the area.Hunter EllisGeneral Manager